I contacted the store to ask: a) hours of operation, b) and if they had samples of Carpet, LVP &…read moreLVT the customer could have or borrow. I was told the hours and yes on samples and if they didn't have customer samples, I could borrow the store sample as long as I returned them. I asked the lady what exit I needed off I85 (to go to the Norcross store and she told me. My wife and I proceeded to drive 25+/- miles (about an hour drive) to the store, to Find a Sign on the Front Door that stated: If Locked, come to Back Door, when we arrived at the back door, another sign said if Locked, call 678-471-5501 which I did. A lady answered as she was driving back from Florida and informed me that was a warehouse, not a place for customers to visit. Be careful, don't waste your time driving miles and miles and spending hours in Atlanta traffic to attempt to buy Carpet, LVT & LVP from a company that advertises multiple locations but has only one location. There are way toooooooooooooooooo many flooring companies in metro Atlanta for this crap. Finding a carpet company in Atlanta is as easy as finding a Waffle House, except Waffle House is open to customers and not employees are rude on the phone.

we had an insurance claim due to failed HVAC, they were sent by our insurance company; we upgraded…read moreall the flooring and had them replace our carpet (bedrooms, loft, playroom, and steps), upgraded our padding, which they installed a lower grade than what we paid for; LVP was not installed correctly- no prep done so there are several areas that are uneven. AND they were rude. would NEVER choose this company to install anything.

COASTAL FLOORS IS THE BEST! We submitted a request for a quote online and within minutes received a…read moreresponse to schedule an in home estimate. Paul came and knew exactly what he was doing. He took our measurements for all hardwood upstairs, one guest room downstairs, carpet in basement theater room, and carpet on basement steps. We were moving into a new home and needed floors done immediately. Paul made a few phone calls and came and dropped off the material within a matter of days. This was a pretty big job but Paul and his team not only completed the job on time but the floors were installed perfectly. Paul also called me almost daily to give me an update and check in on progress. Harrison also came by at the end of the project and took some of our extra trash and leftover paint from moving to their dumpster (talk about going above and beyond). We have already received so many compliments on our new floors and will definitely be using Coastal Floors for future remodeling projects. Thank you to Paul and team for the most amazing experience! I highly recommend giving them a call for any flooring needs.

We used Coastal Floor for a few projects in the past. Once…read morethere was an incident with counter top guys who scratched our brand new custom cabinets during installation but the owner of Coastal Floors was great with taking care of the repairs. Even though accidents happen it is all about the attitude how the business wants to fix it. We like them an we will use them again, they are making every effort to make a client happy and that is very important.

So far, Tom & his team have completed three projects here from a kitchen back splash to a complete…read moreand total bathroom remodel which took only 7 days and included widening the door. We are very, very pleased with the work completed and have more projects planned.

Tom and his team have been a pleasure to work with. they offer great ideas. show up when they say…read morethey will. their work is detailed, clean and excellent overall. highly recommend.

I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them.

C. J. And Eddie just left today after making our guest bathroom look brand new!! They did our…read moremaster bath a year ago and it still looks great!! They are professional, reasonable, on time and communication is also great!! My wife and I highly recommend!!!

The owner cannot compartmentalize professional and personal interactions. I couldn't respond to his…read moremessages for a few hours and found myself receiving a string of condescending messages and then ultimately being blocked while never even having a chance to reply. My number has been blocked ever since - totally unprofessional conduct! I never hired them, but my review below is regarding my honest experience dealing with the owner of this business Carlos so that others can be forewarned. He even sent me a message on Google yesterday morning instructing me to "call him now" after seeing my review instead of ever offering an apology for less than professional conduct. Now to my review- I sent the him a message a few weeks back simply asking if I was still on the schedule. An hour later, I got 2 calls and messages from him asking who I was, immediately followed by "good luck with your project." So 10 mins is all customers get to respond before they are sent a rude response to find another professional? I wasn't able to see this correspondence until later and assumed they were clearly not interested in my business, so I never responded. Later in the day, I had another set of messages from him concluding "bless your little heart" "have a great life." Who says things like this in a professional interaction? When I went to finally respond and call back, I realized that my number had been blocked. Really? Also, they advertise in their brochure that they match competitors pricing. He even confirmed - "yes we do as long as they are in the same business and not handymen." But when I sent him a fitting quote which was about $200 less than this company's price, he said, "that's too low for us, go ahead with those gents." So price match only applies when it's convenient for them. Secondly, I asked him about warranty, and got no response. And after 2 weeks of waiting, not only was I not on the schedule anymore as discussed, I was not even able to be located in their system with my phone number. A few days back, my phone number was still blocked and I actually tried calling him from my husband's phone and of course it went through. The owner Carlos had no recollection of the aforementioned text messages or why my phone number is blocked. He also had no recollection of anything whatsoever with regards to my project - "they see so many people in a day" he said. He then said "let me power cycle my phone and see what happens." As if that's going to unblock my number? An hour later, I still couldn't text or call him from my phone. Outrageous! I have dealt with much bigger companies in the past and even they don't make customers feel so insignificant. It seems to me that they have more than enough volume to care about people or make an effort to earn anymore business. I am happy to take my business elsewhere!

We were required to replace the entire first floor of engineered wood flooring due to water leak…read moreissues. Alan's was the low bidder. We received excellent advice about appropriate replacement materials. Then a timely period from signing the contract to being ready to go to work. Alan's showed up on time. Their work is beyond excellent; and done by true craftsmen .... the lead man was described as "He's the best" and that he is. Finally, they finished the work on time; and cleaned up beyond our expectations.

Alan's installed LVP flooring on our main level a few years ago. They did such a nice job that we…read moreknew who to call when we were ready to do the upstairs. A few months ago they installed not only our upstairs flooring, but our basement stairs as well. Once again, they did a terrific job! We could not be more pleased.

Brian and his team built a concrete retaining wall to shore up a slope that was eroding under my…read morepatio. He used some extra travertine I had to face the new wall, so it matches the other walls in the yard. He also fixed a separate issue on another part of the patio. I will definitely use him again. I'm very picky and his work was good quality.

Bryan and his crew built a retaining wall to replace the old, rotting wood wall. He worked with me…read morethroughout the whole process and made it clear that if I had any questions, I should let him know. His crew was exceptional, and the quality of his work was outstanding. He did an excellent job of cleaning up and putting everything in place. I certainly recommend Retaining Walls of Atlanta for fairly priced and excellent service.

Called Atlanta Wood Master on Fri 01/17 and spoke with a gentleman and he asked that I text him my…read morerequest which I did on Sun 01/19. I got no response from him. I text again on Thurs 01/23 asking if he received my request and he replied back 'Hi yes tomorrow' (which would be Fri 01/24). No one ever showed up, did not call or send any text on Fri 01/24. I sent a text Fri 01/24 evening stating 'You guys never showed up, called, or texted.' As you this evening 01/25 , I have not receieved any call or text. This is NOT the way you treat a customer. I have found another company to do the job.

I am deeply disappointed with my experience…read more We had plans to start a job tomorrow morning at 8am, and I received a text at 9pm the night before telling me they'd "forgotten" to add an additional $650 charge to the estimate, almost DOUBLING the cost of the estimate. This kind of behavior is deeply unprofessional. They were to start at 8am tomorrow and are just now telling me about an additional, extraordinary charge. If you want to be ripped off less than 12 hours before the start of a job, definitely go with this company. Otherwise, STAY AWAY.