If I could give zero stars I would. I had called prior to scheduling a consult with them to see if…read morethey could do cash or check without a card needing to be on file, I was told that wasn't and issue if I was paying by cash or check as I do not have a card to place on file. Had the consult and was scheduled for scan of teeth to be able to get aligners made. Was then told I could not start treatment until I had card on file. I explained multiple times I don't have a card and I'd be paying with cash or check. They then try to ask me for banking checking and routing number again explained I asked before even scheduling consult with them if I needed card on file and did record my conversation when I had it with the rep that told me I didn't need card on file. They then try to offer me after maybe about a week of going back and further that I could do 1 set of aligners a month once I pay in cash or check. Uhm no too late. I'm not the one who made the mistake and gave out incorrect information. If someone makes a mistake good customer service is honoring that mistake that was made but obviously here they do not care about good customer service.

AVOID SENESTRARO!!!! I was the victim of identity theft in October. It was a rough week sorting it…read moreall out and getting a new account number, cards, etc... On October 28th, 2024 the day I received the new account info I went into the office to update the EFT info. It seemed all was well. Flash forward to today. I called to make a follow up appointment and they informed me my account had gone to collections. Excuse me? I have never received a phone call, voice message, email, or any other form of communication period. They claim to have called sent emails and letters but unfortunately the inbox and phone records tell a very different story. It's extremely frustrating and disappointing to not only be overlooked but also left to sort out what to do next with my treatment. Both of my daughters have been patients here in the past for orthodontics receiving their full course of treatment, over the course of several years, paid in full with no issues what so ever. In fact last year I encouraged my nephews and sister in law to also seek treatment with these folks which they have also done with no issues. Now I'm left sorting out what do next with this process its a big issue to be sure. I will be sure to share this experience with all my friends and family and those who are already patients should perhaps consider a move to another office for their ortho needs. I would encourage anyone looking at this office to think twice. Their communication is non existent and evidently they have no issue at all creating a narrative that simply isn't accurate and removing you without any compassion or concern for what comes next. I will follow up with what additional steps we take and their outcome. STAY AWAY!

I used to have a horror of dentistry; after my childhood DMD retired, none of my experiences had…read moreeven approached the comfort level, skill, and artistry I'd experienced with him and his staff--not until Dr Lorio. He's super nice, personable, and fun to talk with, as are Cindy, Theresa, and Monica (everyone I've had the pleasure of dealing with at Towne Centre) and he's a brilliant dentist, of course. I have never had stronger, smoother, more natural looking fillings--ever. And I have quite a few buckles. True artistry. And everyone was so kind, absolutely instrumental in my overcoming this phobia, that I didn't even bother asking for nitrous. And I was titrating off of an anti-anxiety medication--so that's saying something. Another thing that is very important to me is that the dentist treats his staff with respect and care, which Dr Lorio definitely does. If you want to touch up your makeup they have some brilliant samples in the lav (the lipstick I tried was so good I think I'll be contacting whomever the rep is!). Bonus--you are also given a carnation: mine was shell pink and smelled amazing. Brought extra cheer to our home office. Thank you so very much, ladies and gents. :-)

I haven't seen Dr. Lorio or his staff for nearly 20 years, but since my time and dental work…read moreperformed by Dr. Lorio and his staff, I have been nothing but highly satisfied. Dr. Lorio spent a great deal of time making my teeth right, and that has paid off for many years now! I want to post a long overdue thank you to Dr. Lorio and his staff. Wish I lived closer to continue using your awesome services! -Craig Wilson Tucson, Az

Always friendly, fast, professional and.... the front desk staff has a sense of humor, it's…read moreappreciated! I come in like once every 3 months and somehow they always remember me by name and it's different staff working each time?! Cray cray!

Had another wisdom tooth pulled. Very clean place even the parking lot. Reception on point,…read morefriendly. Nurse super attentive and informative. Doctor I've had many times she's pulled all my recent teeth lately, she's a magical woman! I felt literally nothing and I could tell she was using her strength. She's a tall, pretty, European accent lady who's super professional. Highly recommend the whole complex and staff! I owe them so much and am so thankful!!!!!

This Doctor! He is on top of his game! I brought my 8 yo son…read morein because he had a cross bite (front top tooth was behind the bottom front teeth). A cross bite can sometimes be simply fixed with a popsicle stick but because we are not religiously diligent with it, it did not work for us. Also, would like to note that as soon as the tooth makes the jump over the bottom front teeth, it settles into the correct spot. So it does not need a lot of help. The first thing every other ortho's tells us is braces. Which is very extreme for this situation. (no jaw issues. kid has a natural normal overbite). Dr. Senestraro, puts a composite on his bottom teeth that goes up a bit, creating a ramp, for the top tooth to slide into place. And the best part was, he did this for FREE!! My son doesn't have to suffer braces at 8 yo and I don't have to hand over my paychecks. This guy is a Life Saver!! He def has my future business.

I highly recommend Senestraro Family Orthodontics! My 9 year old son had some nerves about being…read moreseen for his consult, but he left feeling great. The staff was super kind and Dr. Seth framed his recommendations in a way that didn't feel scary to my son at all. He left feeling confident and excited :) Also, a huge shout out to their marketing coordinator, Christy King, who replied to an inquiry I had right away. She is an amazing communicator and incredibly organized. Feels great to be treated so well by a business! Thank you!

They tell you that you need this major gum surgery. Very invasive and costs about $20k. They told…read moremy elderly father this and he got a second opinion in which they told him it was not necessary at all. Then a friend of ours we told this story to said that she had a friend that got this surgery and they messed it up. It was probably unnecessary to begin with like with my dad but left her in excruciating pain that took multiple following surgeries to attempt to fix. Now another friend just told us they told her the same thing. These people belong in jail. You've been warned.

I won't be going back!! If I could give them a negative score I would in a heartbeat!! They are the…read moremost unprofessional dentist office I have ever been to in my life! I was berated by their office manager with other customers in their waiting room . I went in for severe tooth pain and told them I had already had X-rays taken two days before and the other dentist said it needs to be pulled.Instead of addressing the issue the dentist started examining all my other teeth and actually tapped on the painful tooth. I have reported them to my insurance carrier. The only positive thing about this visit was the dental assistant was very sweet. I am going to pay out of pocket to go back to Gentle Dental to get quality care!

I wish I could give 10 stars!!! Dr. Wilson and staff were…read moremore than great trying to help me with my Invisalign transfer case. They scanned my teeth again and did everything they could to solve my problem. Special thanks to Tiffanie ( treatment coordinator). She answered all my questions I did above and beyond to address my case. Thank you very much !!!

Always unfriendly! From the moment you walk in the receptionist is annoyed and everybody else…read moretreats you like an inconvenience!! Maybe it's not all people they do it to just POC.

I always choose this dental clinic for my cleanings because they offer amazing care. The staff goes…read morethe extra mile to ensure you feel comfortable and valued, showing genuine concern for your well-being.

We've been going to Pacific Coast dental since they opened and we love them! Everyone is friendly…read moreand knows our names! Open Saturdays is a huge factor for our family

We love this office so much! We appreciate the professionalism, the top-notch care and all the…read morefriendly people. Sometimes we're tempted to stop by, without an appointment, just to get a smile and greeting from Suzi.