If I could give zero stars I would. I had called prior to scheduling a consult with them to see if…read morethey could do cash or check without a card needing to be on file, I was told that wasn't and issue if I was paying by cash or check as I do not have a card to place on file. Had the consult and was scheduled for scan of teeth to be able to get aligners made. Was then told I could not start treatment until I had card on file. I explained multiple times I don't have a card and I'd be paying with cash or check. They then try to ask me for banking checking and routing number again explained I asked before even scheduling consult with them if I needed card on file and did record my conversation when I had it with the rep that told me I didn't need card on file. They then try to offer me after maybe about a week of going back and further that I could do 1 set of aligners a month once I pay in cash or check. Uhm no too late. I'm not the one who made the mistake and gave out incorrect information. If someone makes a mistake good customer service is honoring that mistake that was made but obviously here they do not care about good customer service.

AVOID SENESTRARO!!!! I was the victim of identity theft in October. It was a rough week sorting it…read moreall out and getting a new account number, cards, etc... On October 28th, 2024 the day I received the new account info I went into the office to update the EFT info. It seemed all was well. Flash forward to today. I called to make a follow up appointment and they informed me my account had gone to collections. Excuse me? I have never received a phone call, voice message, email, or any other form of communication period. They claim to have called sent emails and letters but unfortunately the inbox and phone records tell a very different story. It's extremely frustrating and disappointing to not only be overlooked but also left to sort out what to do next with my treatment. Both of my daughters have been patients here in the past for orthodontics receiving their full course of treatment, over the course of several years, paid in full with no issues what so ever. In fact last year I encouraged my nephews and sister in law to also seek treatment with these folks which they have also done with no issues. Now I'm left sorting out what do next with this process its a big issue to be sure. I will be sure to share this experience with all my friends and family and those who are already patients should perhaps consider a move to another office for their ortho needs. I would encourage anyone looking at this office to think twice. Their communication is non existent and evidently they have no issue at all creating a narrative that simply isn't accurate and removing you without any compassion or concern for what comes next. I will follow up with what additional steps we take and their outcome. STAY AWAY!

Thank you so much Dr. Neal for volunteering at Canby Cares 2018! I appreciate you giving up a…read moreSaturday to help 65+ people receive free dental care. Thank you for having a heart for serving and our community! That is worth 5 stars in my book!!

My Family recently moved to Canby and we had to find a new dentist. We chose to try out Dr. Neal…read moreand could not have found a better dentist for the whole family. Both of my children really like him as well as his employees. My son has some medical issues and they went above and beyond to not only help him, but make the process quite enjoyable. Bring your whole family theree, you will not regret it!!!

Dr Restic has treated both of my children, one at the age of 3 with a retainer to correct a bite…read moreissue, and the other soon to enter braces in the Summer. He is a well established orthodontist with decades of experience, he focuses on details, and is excellent with patients

Friendly, professional staff. Always greeted with a smile. Dr. Restic is awesome.read more

I used to have a horror of dentistry; after my childhood DMD retired, none of my experiences had…read moreeven approached the comfort level, skill, and artistry I'd experienced with him and his staff--not until Dr Lorio. He's super nice, personable, and fun to talk with, as are Cindy, Theresa, and Monica (everyone I've had the pleasure of dealing with at Towne Centre) and he's a brilliant dentist, of course. I have never had stronger, smoother, more natural looking fillings--ever. And I have quite a few buckles. True artistry. And everyone was so kind, absolutely instrumental in my overcoming this phobia, that I didn't even bother asking for nitrous. And I was titrating off of an anti-anxiety medication--so that's saying something. Another thing that is very important to me is that the dentist treats his staff with respect and care, which Dr Lorio definitely does. If you want to touch up your makeup they have some brilliant samples in the lav (the lipstick I tried was so good I think I'll be contacting whomever the rep is!). Bonus--you are also given a carnation: mine was shell pink and smelled amazing. Brought extra cheer to our home office. Thank you so very much, ladies and gents. :-)

I haven't seen Dr. Lorio or his staff for nearly 20 years, but since my time and dental work…read moreperformed by Dr. Lorio and his staff, I have been nothing but highly satisfied. Dr. Lorio spent a great deal of time making my teeth right, and that has paid off for many years now! I want to post a long overdue thank you to Dr. Lorio and his staff. Wish I lived closer to continue using your awesome services! -Craig Wilson Tucson, Az

Always friendly, fast, professional and.... the front desk staff has a sense of humor, it's…read moreappreciated! I come in like once every 3 months and somehow they always remember me by name and it's different staff working each time?! Cray cray!

Had another wisdom tooth pulled. Very clean place even the parking lot. Reception on point,…read morefriendly. Nurse super attentive and informative. Doctor I've had many times she's pulled all my recent teeth lately, she's a magical woman! I felt literally nothing and I could tell she was using her strength. She's a tall, pretty, European accent lady who's super professional. Highly recommend the whole complex and staff! I owe them so much and am so thankful!!!!!

They tell you that you need this major gum surgery. Very invasive and costs about $20k. They told…read moremy elderly father this and he got a second opinion in which they told him it was not necessary at all. Then a friend of ours we told this story to said that she had a friend that got this surgery and they messed it up. It was probably unnecessary to begin with like with my dad but left her in excruciating pain that took multiple following surgeries to attempt to fix. Now another friend just told us they told her the same thing. These people belong in jail. You've been warned.

I won't be going back!! If I could give them a negative score I would in a heartbeat!! They are the…read moremost unprofessional dentist office I have ever been to in my life! I was berated by their office manager with other customers in their waiting room . I went in for severe tooth pain and told them I had already had X-rays taken two days before and the other dentist said it needs to be pulled.Instead of addressing the issue the dentist started examining all my other teeth and actually tapped on the painful tooth. I have reported them to my insurance carrier. The only positive thing about this visit was the dental assistant was very sweet. I am going to pay out of pocket to go back to Gentle Dental to get quality care!

I was referred here by Gentle Dental Wilsonville when I needed a root canal recently, because the…read moreWilsonville office doesn't have an endodontist. They fit me in same day (usually the case for root canals being done due to pain, in my experience) and I saw Dr. Tarsa, who did an excellent job and also reviewed the x-rays and adjacent teeth to recommend some preventative work that might save grief later. One star off because the arrival interview with the assistant was a little brusque and uncomfortable - I don't mind being asked things I don't know, but when I said I didn't know/remember what she wanted to know she would just keep asking again, 2-3 times, like somehow that would make me remember dental work from years ago better. I was very unhappy with the assistant at that point and wary of the whole thing. However, once the procedure started, that same assistant was friendly, helpful, and capable. She was fine to work with. She just doesn't do the work-up interview very reasonably, apparently.

I am extremely disappointed with the care provided by Gentle Dental - Oregon City location. From…read morethe beginning, the office staff showed a serious lack of professionalism and communication. Questions and concerns were not clearly answered, and there was little to no effort to keep the patient informed at any point during the process. The most troubling issue was the quality of dental care and the complete failure of follow-up. After dental extractions were performed, the work was so poorly done that my mother was forced to seek care from another dental office and an oral surgeon to correct the damage. What should have been a routine recovery turned into a serious medical situation. As a result of complications following the extractions, my mother developed massive liver blood clots, which required another surgical procedure to address the consequences of this botched work. Despite the severity of what occurred, Gentle Dental (Oregon City) never followed up, never checked in, and never made any effort to see if she had questions, concerns, or complications after the procedure. The lack of communication, accountability, and basic concern for patient well-being is unacceptable. Dental providers are expected to care for their patients before, during, and after treatment -- and this office failed on every level. Based on our experience, I cannot recommend this location to anyone. -- LL