It was my first attempt to use my card. We tried to purchase and I found out that I did not set up the online side for a pin. I went to customer service for assistance and she said she could not help me, and the person that could had an emergency left early. I explained I really needed help , and could a manager help me. She told me the manager was in a meeting and asked a sales assistant. Bottom line nobody helped me. Also nobody cared help me. Terrible customer service from the manager on down.the read more

This place always has such great customer service. Any questions I have or any items I need they are always very helpful and on top of things. Today I needed a few invoices. DJ was so kind to assist, and show me where to find everything online. He also printed out the invoices I needed. My husband and I appreciate those little things that just make it a better day. Thank you DJ! Enjoy your vacation. read more

Owner and staff are great! Many have been there for years. Food is always great! They have always been very accommodating.

As a small business owner you always want to have those trustworthy vendors you can count on. And I found my trustworthy vendor her name is Michelle and she is the manager in the seafood department. She's helped me out countless times when I was in need and I'm grateful for that. If you ever look for fresh seafood and need something she's the boss to go to she gotchu. read more

I had researched entrance mats and they have a modest selection here. I used to visit their location on 190th St. in Torrance that closed. The product quality of mats I bought is good. I was put off by the hard-line manager who flatly declined to offer any discounts on them, one day after a promotion ended (and they were out of stock) on cheaper ones. While the manager gave me zero accommodation, he first-named me like we knew each other. Annoying. Unlike his attitude, my 3 rating for Restaurant Depot is generous. I doubt I'll return (and this experience answered my question why their other location closed). read more

I love this place. Reasonable, meat quality is good, vegetables and fruits are fresh.. Definitely recommend.. read more

Definitely had everything I needed but wasn't on the aisle that I was directed to and some items weren't even there or out of stock. In all, I would visit again but only if I know they are actively carrying it. read more

You guys are lifesavers! Due to the Corona Virus, staples are sold out at grocery stores. Currently flour is a staple that's hard to find. Restaurant Depot was suggested a place to get your flour. A good? thing with Corona Virus is that Resturant Depot is allowing the public to shop there. Anyways I found my flour and other items. Thank you read more

Restaurant Depot - 25lb bag of All Purpose Flour - Wholesale Stores Near Me - Torrance, California

I have been coming to this place for 2 years now and I have had enough. This place is hands down the absolute worst RD/Jetro in Southern California. I don't know what the problem is with this place but the lines are always super long with only 2-3 people working registers. But they have 6 lanes? The staff is always screwing around and are super rude when asked to retrieve an item not stocked, which half the store is never properly stocked. Pallets of products are randomly placed all over the store. The floors are always filthy, the bathrooms never work and when they do work, they are so completely disgusting I don't want to use them. Half of the carts are not in working order. I don't understand how the management of this place isn't fired. From now on I will go to the new one in Huntington Beach where they have a trained staff and a cleaned store. I recommend everyone else do the same. This place sucks read more

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The cashiers are very friendly and professional always however, the supervisor with black hair and wear classes have a horrible personality. I normally wouldn't give a review but, this is the second instance I came encounter with this young lady and her horrible, terrible personality. The first time I question the price of an item and she had major attitude. On Saturday, January 13, 2024, they had the cheese stacked on top of each other with different name brands and unfortunately I didn't notice. When I got to the register the Cashier , explained to me these are two different brands and offered to have someone bring me the branded, I desire. The cashier explained this to the supervisor, she turned her back on me and told the cashier no. I spend thousands of dollars in this establishment every week therefore coming into this establishment, being treated so poorly made me feel I was being racially profiled. As a business owner, I would never have someone with with poor professionalism remind establishment. The supervisor that's there during the week (Male) has always handle his self in a mature business matter. I will not recommend business owners to go here. read more

Bad customer service. A customer hit my car I didn't get any help. I asked the manager to help me out cause they have cameras , they didn't.

BEWARE: THEY WON'T SELL YOU ALCOHOL UNLESS YOU HAVE AN ABC LICENSE! Called to ask if the public was allowed to purchase alcohol (for a wedding, not for resale) and was told yes, got a day pass and again wasn't told we couldn't buy alcohol, get to the cashier and are then told, we are not able to purchase alcohol unless we have a liquor license... What a waste of time! read more

This place is awesome and yes it's not open to the public. :( I had the good fortune of shopping here the other day and took the store aisle by aisle. The have the most impressive cheese collection. I was delighted to find huge buckets of Thrift ice cream and immediately began planning a reason to buy it until my husband convinced me our freezer wouldn't allow for it. :( I was even excited to find they had thai tea, taro and boba. They also have grape leaves! read more

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I would like to say that if I find my needs at any other place I will not be here, worst customer service , unclean and un organized place , most of the items has no prices labels, return policy is terrible, I hope Costco business will bring some stuff that they don't have right now ( tahini , garbanzo beans , halal gyro strips) and I will not be here again, I don't like this place and don't recommend it. read more

This place is not cool don't come here they are price gouging on everything. There is no water any where and they only had 10 cases of water for sale at $16 a case of water. I called spoke to a manager and he said they are not gouging this is the normal price. I think definitely not. I advised him I would contact corporate office and he said go for it. DEFINITELY NOT RECOMMENDED. Went to a different store and they were selling case of water for $5. California's anti-price gouging statute, Penal Code Section 396, prohibits raising the price of many consumer goods and services by more than 10% after an emergency has been declared. read more

Nice place for shop for the restaurant all clean now they changed all Items to make it easier to find.

This location is not run properly I mean come on rotten food i went in to get supplies usually not my spot all the bacon boxes were open an had mold, never full stocked either. Its closer to home but man come one. read more

Membership store You must have a business license in the food business to shop here. It is very similar to Costco in the way that the boxes are stored. They don't have everything, but they do have good prices in what they do have. Meat prices are good, but quality of the meat is in the middle. Usually shop for meat, cheeses, spices & paper products. Been over charged twice that I know of - watch out read more

Okay so restaurant depot is REALLY amazing with the prices for somethings, but on somethings you get a better deal at costco or sams or evn smart and final. This is the only restaurant depot nearby that carries phillys best cheese steak meat. The one in long beach only has 'steak-eze' which is of way inferior quality and way more expensive. The Long Beach one doesn't carry it. The Anaheim one does its oddly more expensive per pound. Hmm. Weird. Yea meat prices vary from Deopt to Depot. SHOP AROUND is all I am saying. Overall I'm a big fan of Depot. read more

if I can find my needs at any other place I will not be here. a lot of items has no prices labels.. and out of stock. I hope Costco business open around Torrance. I don't like this place and don't recommend it. read more

I make frequent visits to this particular RD, and every single time I go with a long list of items I need to get in the shortest amount of time possible...now I know where to find mostly everything I need but my first few visits I was SO lost. But there were so many helpful workers on practically every aisle, and every single one would go above and beyond to show me where to find what I needed. Very friendly and great customer service!!! That definitely make the visits more pleasant than they would be otherwise. The place is so big a store map could be helpful...but besides that nothing but good things to say about this restaurant depot.... Oh, but if you hear honking watch out for those speedy carts zooming around the store! They're wild and show no mercy for anyone lol read more

Open to trade only, so you need to be restaurant owner, caterer, or other food professional to shop here. Since i do a few small catering jobs time to time, I find this place useful for a few things. If you need bulk items it is great, and really cheap. If you go in because you need a few onions or a few apples for a small job, don't bother, as most produce is sold by case qty. read more

This place has good prices but horrible customer service and long lines as a result. The staff is incompetent and lack common sense in all regards. There can definitely be modifications made with their lines, while your waiting to pay. For example if your next in line, they will open a new register and take the people behind you, rather than the next person....ummm okay. When entering they don't check for membership only until you pay. So if some idiot in line who has two huge rolling carts full of supplies ends of not having his membership available, they will ask him to go to customer service get it completed and keep everyone waiting in the mean time....seeing the trend of no common sense??!!! read more

Vanessa who was cashier today was really mean to me. She was completely ignored, and I feel somehow she was racist. I only bought 2 boxes of shrimp for my restaurant but it took her 15 minutes to complete my order. And the most important thing is that she opened one of my box, and never seal it up. When I put it in my car, all of bags inside was run over all my car. Is that how you take your responsibility? I was trying to use my credit card , and it was declined for some reason I don't know. I wasn't being aware that it was declined. She also didn't care about why the transaction takes so long 'cause she was busy talking with other people in line. When I asked why the transaction taking so long, she just laughed at me " oh it was declined that's why it took so long haha ". WTF ? Why didn't you tell me so that I can use my other card ? Why you just leave it be, wasting so much my valuable time. Well you gotta work and earn money per hour, that's why you don't care about time, just screwing around because you knew every minute you will get paid no matter what you did. But for people like me, time is valuable. Please be respectful to your customers!!! read more

If you're a restaurant owners this is the place to go to especially for just Kaina good different prize they have everything but the best and if they have a with great employees and top-notch service read more

Best place to come and buy your restaurant expenses! Friendly people, alot to choose from and good prices!

They have everything, the Costco of restaurant supply. Useful advice, keep all your membership paperwork up to date, resale license, business license etc, or it will be forever getting it straightened out. The staff is really helpful. read more

Best prices! Great selection of meats and kitchen appliances! You have to have a wholesale license to shop here though! Be prepared to wait a while when checking out. There's only 2 checkers. That's the only thing I would say is a stinker... I can't run in and out. So when I go there with mom we aren't in a rush! Lol. If you are a wholesaler you should definitely check out this spot! read more

Good customer service. Second time shopping there and assistance I got from the staff name Tony was excellent. Thank you !

Customer service here is awesome but specifically, Gerardo from the meat department goes above and beyond with helping you out!

I'm literally taking time out of my busy day to make sure I make mention of the OUTSTANDING customer service I received today from one of your employees named Malik. I have been coming here for 15 years since I opened my business. I'm here 2-3 times a week as I purchase 90 percent of my bulk foods here for my business. Came last week and received outstanding customer service from this employee. Mentioned it to the boss on my way out....Today I needed fresh orchids as I'm doing 4 luaus this weekend. Pretty upset when I saw only one box left. I'd have to go pretty far to get more. Here comes Malik. Asked him if those were the last ones. He stops what he's doing and tells me he'll be right back. 5 minutes later I figured he forgot about me so I leave and continue shopping. He literally went in the back, found what I needed, searched the whole warehouse for me and said "hey I found your flowers". I couldn't believe it. 2nd time this kid went above and beyond to help me. He takes pride in what he does. Hang on to him, he's definitely management material. He's new. I know all the workers, been coming here for years. I will also e mail your corporate office. This kind of sevice should not go unnoticed. Excellent job Malik. What a breath of fresh air to get that kind of service these days!! Thank you!! read more

too marrow parking spaces, and short staffs when its busy morning. staffs are generally kind. they don't fill up goods immediately when there is out of stock. read more

Have been going to this Torrance Restaurant Depot since the day they opened. Can't say enough about their customer service/inventory/prices...we pretty much have transitioned to using RD for almost all of our food/supplies for our two locations... we are literally saving well over $2000 per month compared to Sysco. They are great on equipment too. We had a cheesemelter leaking gas and the gas company said they could repair it for $900!...without ANY warranty as it was too old. Then they red tagged it and gave us 24 hours to fix it! Called Elva @ RD and she immediately tracked down a new one, picked it up and got it to us the same day...you can't get better service than that. *****HIGHLY RECOMMEND***** read more

Great for getting things when they're actually stocked, and it seems like the staff here almost goes out of their way to make you dissatisfied here. The managers could care less. It's a lot less of a headache to just pay for delivery with a supplier. read more

I happen to come across the reviews when I pulled up. The phone number and couldn't believe what I was reading because every time I have been to this location I've received outstanding service from the moment I walk into the store. I'm greeted with a big smile and friendly welcome from the front desk girl. The walk in guys always help me with all my needs and ask if I need assistance lifting any of my products to my cart. While I'm shopping for any good in the store I'm probably asked 10 times if I need help finding anything. You don't find that one on one customer service anymore and I love seeing it when I shop at Restaurant Depot. I always leave with a smile because I feel as though I've had many conversations with long time friends. Next time you're there relax a little bit and don't be in a rush. Maybe you'll find something new to smile about and you'll see what I've been writing about and what you've missed out on this entire time. read more