after writing my three star review, the store manager, christine, reached out to me and was apologetic about the lack of selection, especially in the fact that i could rarely find 70/30 ground beef and add to pay significantly extra for the 80/20 ground chuck. i won't say what concession christine offered but it was more than fair and at one point saved me about $64 on a purchase. since then they have updated their inventory to carry more 70/30 ground beef. read more

Worst customer service ever. I asked the cashier JULISSA if she could use her handheld credit card device as I've had my CC information stolen twice now ( Jetro one of the few places I use a CC). Her response " now you holding up my line.. it be taking too long to use that thing" while she put it front of me. As I responded " next time I'll just bring cash if paying by CC is so much of an issue. she persisted to being disrespectful with the F bomb and dropped the B word as well. All while her supervisor with the black shirt stood by and listened. He looks like he's scared of her . I gave her back every word she threw at me. What can we expect from someone who hates her job and life while working for minimum wage on a Saturday. Store manager Christine should teach her employees proper etiquette as many of them are rude as F***. The black shirt item counters and cashiers are always unprofessional and having personal conversations while ringing up customers. Nobody cares to hear about the drama in your life !! Also BE CAREFUL THEY HAVE CREDIT CARD SKIMMERS on their terminals. read more

Not a bad experience today! Never been here! Customer service was nice and busy. A man let me cut the line and I was out of there quickly. It's like a Costco where you can buy in bulk. I got 2 things. Parked in front. Value is good. read more

Restaurant Depot/Jetro - Wholesale Stores Near Me - Long Beach, California

I would like to write about parking lot robbery not regarding store. I want people to be careful in the future. After shopping in the store, I and my family were loading the stuffs at the back of the truck. My daughter was inside the car while the person from another car was stolen the handbag. I was thinking as theft but it is vehicle burglary/ robbery. Thanks God , my daughter was fine and she came out and told us about the snatcher. Tha car was expensive car so don't think some nice car park around you will be safe. It parked not directly in front of your car so the snatcher came out from right side back door and another one was ready to drive. It happened very fast so even a lot of people in the parking lot. Store has security camera and we can see everything clearly but my photos are slightly blurry do to copy. Hope Long Beach Police can do good job. read more

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To anyone who shops here due your homework. There are allot of stuff here more ex than shopping at target and Walmart. Also look at web restaurant and Amazon for the same stuff you get here is cheaper on there site than shopping at this location. I have always had to go to other metros due to the fact there prices are higher than other Jetro and do not have allot of stuff like the other locations do. read more

Checkout is horrible. I dread going to restaurant depot for this reason. It's not really their fault but I think implementing an expedited checkout with 10 or less items might help move the lines. They tend to have a lot of out of stock or low on inventory items. read more

I called them. They said they have chicken potstickers. I drove 1 hour. They didn't have any when I got here. Get your act together. Don't misinform customers and waste their time and gasoline. read more

Always hectic busy always long lines but in the restaurant industry it's a must have membership

This store is just awesome Super organized, clean, Covid protocols on point, staff is great. Bring your own Jacket for the freezer section. With Covid they no longer have the loaner jackets. read more

I tried this place when it opened to retail customers in April 2020 during the coronavirus pandemic. You figure a restaurant supplier is selling in bulk like a wholesaler and will have better prices. Some were better, some were not -- seemed like a wash -- so all in all, I didn't see a financial reason to shop here again. The biggest reason I won't be returning, though, was the service. A checkout person billed me twice for one product, which I discovered after getting home, and after two days of phone calls and being told I had to come back in person to fix THEIR mistake, another floor flunky gave me attitude. Lots of reviewers here are not happy with this place's service, and management needs to take heed and do some training because this isn't a matter of one or two dud employees -- it's a systemic issue. read more

Worst RD store! Every single time I come it's only 2 registers open. And the cashiers are all talking and laughing with long lines. Even right when they open. There is no sense of urgency. As if we're all not business owners that have shit to do!! read more

First time at this location since the Jefferson one is not Jetro and the Vernon didn't have full line of candies. First, the people here are soo nice - friendly and helpful when we asked questions. They have the candies and needs for our small retail store. This place is fully stocked and would have most anything you'd need for a restaurant, liquor store,, corner market!!! read more

Love this place. They have everything that I need for my business. The employees are helpful and nice always willing to help

I had a wonderful experience recently when I returned an item. I first spoke with customer service on the phone and spoke with a sweet young lady. She helped me as best she could and called the Assistant Manager, Arthur. He was courteous, patient and polite. He listened to my problem and was able to go above and beyond in helping me and instructing me how to make the return. When I came in, the young lady in customer service was handling the busy phone, walk-in customers and still politely helped me! Great service these days can be hard to come by, but I was treated excellently! read more

You can get just about everything you need for your business. Price range from products to products. You can get it cheaper somewhere else depending on products. However, customer service is not enough. They don't mind what ever customers want. Product : 4/5 Price : 4/5 Service : 2/5 read more

Restaurant Depot/Jetro - Wholesale Stores Near Me - Long Beach, California

Hiring process is horrible . I applied on wednesday & had a interview monday morning for TWO different positions. Over the course of the weekend i got countless emails confirming my email and the morning of i even got a text to confirm i was coming and once confirmed i got a reply back that my confirmation was set. I got there 20 minutes early as requested & waited the whole 20 minutes just to be told the position was filled. No one contacted me to notify me. I paid a total of $60 to get there and back home for nothing. They stated something along the lines of the emails were being sent out & they shouldn't have but i don't understand why you would not fix that or contact me. Especially when you guys were constantly emailing & texting me to confirm my interview. When a simple phone call or emails could have been made . I will be contacting corporate. read more

Great selection and price on bulk food and paper goods. If you're doing a large gathering you want to go here and get your meat! prices are reasonable and they have good cuts. Chicken and other types of meat come in 40lb Boxes. Usually, but not always, separated into 4 plastic bags with 10 lb each read more

Jetro is a pretty great store. They carry most of the things you would need to stock and run your restaurant, food truck, catering company, liquor store, laundry mat...basically almost every kind of business that sells good. It's big and well stocked. The workers were very visible and and helpful whenever we had a question about something. We came here because we were having a crab boil for my mother's birthday and they had the BEST prices for crab legs. Cheaper than any grocery store and Costco. They also have a huge refrigerator section where you can find all sorts of fresh meats, vegetables, herbs and juices. I could've perused this area forever if it weren't so cold! I wanted everything. It is a store for members only and I'm not sure if you have to have some sort of business to become a member. If you're interested in shopping here it might be worth looking into. Another huge plus...they sell THRIFTY Ice Cream. Now I'm not a huge ice cream fan but I do know good ice cream when I eat it. When Thrifty Drug Store was still around that was sometimes the only reason my mother would take us in there, the ice cream. Since Rite Aide bought them, the only reason I go in there is to get Thrifty Ice Cream. It's the best!!!! Enough of my rant about Thrifty Ice Cream, it's a great store and it's definitely worth a visit if you need to buy things in large quantities for excellent prices. read more

Some of the staff at Jetro Long Beach is a joke. Very unprofessional. We asked a forklift driver for some help on finding cup lids and then he's looking around doesn't find anything and just takes off, literally. Checkout area is a nightmare. I dread it. They should have some training on customer service in that front area they extremely need it. read more

very unprofessional !!! Employees need training there. when I first enter there were two people on the counter. No greeting...I asked one guy for a glove for protection, he pointed other lady next to him told me to ask her. why the hell he stands at the counter pretending he was a clerk for customer service. In fact the glove box was right in front of him. It was a joke... I wanted to catch his name but couldn't. He was tiny and skinny seems the guy was hispanic. Felt really bad , What a way to start a new day !! read more

I go to the RD in Pasadena pretty much everyday. This one in Long Beach just didn't have same the selection at all. Bread was completely in labeled, which is a no-go for my vegan restaurant. No fresh edible flowers. No rice bran oil for fryer. No a lotta things. Left there without the important things I need from R. Depot to make my menu hum. read more

Christine the manager was very unprofessional with a touch of prejudice. Went in to use the bathroom and she makes my mom and 8 month yr old niece wait outside in the cold longer than they had to because I used the bathroom to get in while lines are a one hour wait. I was calm at first but after contacting or should I say text messaging Ruben the regional manager that they were outside, I get a nice response saying they can't please everyone, they should just go back to the car, or we should bring 5 people next time. What kind of professionalism is that? Anyways we eventually are allowed in(after 20 minutes of hassle). I've had bad service at restaurants and don't ever write bad reviews. By far the WORST customer service I have ever had in my life. read more

this company's hiring process was a solid 2/10 unanswered phone-calls no response just very unprofessional.

I always go to the Restaurant Depot in Torrance and go to this location only when I have to if Torrance ran of of things. Everytime I go to this location, I always get the impression that the employees are very slow and busy socializing. Most of the cashiers seem like they do not want to work. Also this place is huge and have a lot of registers but almost always they only have 2 lines opened. I will continue to go there only "When I need to." read more

Your guys worker are slower then a humpback whale on land trying to get in n out. How can you guys do this to habid and I when we have to get to work. Work faster next time now Ima miss my flight to Dubai to see my beautiful wife hajijika. Now she go find another man by the time I'm done. Now I have to find young girl for me and habid. Thanks a lot Jetro.... sike. All I wanted was curry and bread. So this how y'all treat a real one? Thanks but no thanks we out this. And why you guys hired none trained people that can't even count money oh my allah please have mercy . read more

What an amazing day! I love Jetro I have been coming here for over 4 years & the employees here are nice and helpful. Except for this day. My mom and I was walking in and got stopped by a very rude lady screaming "EXCUSE ME! Where is your card"?! It really caught me off guard, this is definitely new. She made me feel like WTF are you doing here. Its extremely embarrassing and uncomfortable. To make it worst it was a manager! Older caucasian lady with blond hair. I really like this place and hope we don't run into her again. Great way to start off a day... read more

Really good prices across the board. This one doesn't carry the Philly's Best Cheese steak meat tho.

I hate the way they treat there employees. Seriously I think this lady is the manager she's a white lady with blonde hair a bit over weight and older age. She was being rude to one of her employees in front of me as a costumer. Like I don't want to shop here and give this store my money if they treat the employees with no respect. And this is not the first time I seen this here. Over all the management team sucks very rude. But I love the cash and wrap employees very polite especially this Asian women love my visit to the store to see her. She makes me feel very welcomed. Can't remember her name but awesome employee and love her costumer service she is always willing to help. read more

Although this place is pretty old and dusty, they are a pretty good alternative to Costco since I refuse to renew my membership there. Many things can be bought as units instead of cases. Since I tend to eat most of the same stuff all of the time anyway, I buy produce, water, frozen fruit for smoothies and other things that I use a lot of from there. A lot of stuff on the Restaurant Depot side is a good deal but you can find better deals at the grocery store than you can on the Jetro side. read more

Although this place is pretty old and dusty, they are a pretty good alternative to Costco since I refuse to renew my membership there. Many things can be bought as units instead of cases. Since I tend to eat most of the same stuff all of the time anyway, I buy produce, water, frozen fruit for smoothies and other things that I use a lot of from there. A lot of stuff on the Restaurant Depot side is a good deal but you can find better deals at the grocery store than you can on the Jetro side. read more

This place is very very very very bad service the cashier is not friendly enough :-) no respect it's happened to me more than one time hopefully change read more

I like this cash and carry location. Once you go there a couple of times you start to get in and out a lot faster. Their selection is great but still missing simple things. You can get 90% of what you need right here though. Cashiers are mostly nice too. read more

The manager at this location needs to inform the receiving manager that he's not that special, and to acknowledge the delivery drivers with a better attitude. It's only a warehouse. A good morning would be nice. read more

I come here once or sometimes twice a week. Great prices cant beat it! Customer service is great... Even though the employees r busy doing there job, they always stop what there doing and help me out! Would give them 5 star rating if it wasnt for those really long and slow moving lines!! read more

I called for if they sell the fresh Green bean. The front grill put me on hold for more than minutes. Finally someone else pick it up and give me the answer by 3sec!!! Impressed!!! read more

pretty much this place will cover what you need for your business. that is only if they have what you need in stock. i had to travel to different locations for this reason. that's the bad. the good is that the people there are very kind and helpfull. always greeting you kindly. they only have girls as cashiers, i have to give those girls thumbs up. they really do an amzing job at picking up and pushing those heavy stuff. though girls !!! the lines are pretty reasonable most of the time. it all varies from what time and what days you go. the supervisors are always on it and doing a great job. read more