Went to Restaurant Depot with my girlfriend's parents before Mother's Day to pick up supplies for a Teppanyaki feast at home. Definitely a good spot if you're buying in bulk--tons of options for meats, seafood, and party-sized items. We ended up grabbing shrimp, scallops, hot dogs, and beef for the grill. That said, the experience in the cooler section was frustrating. We needed help identifying a cut of meat because the pricing area had multiple different labels and prices, but one of the employees basically refused to help and just told us to "look over there." Because of the confusion, we accidentally picked up two different cuts thinking they were the same and only realized it later at checkout. Overall, decent selection and useful if you're cooking for a group, but customer service could definitely be better. 3/5. read more

Restaurant Depot - Wholesale Stores Near Me - Huntington Beach, California

This location is far better and more convenient compared to others I've been to. The layout is clean and easy to navigate, and the aisles between the racks are well maintained. For a warehouse of this size, that's not easy to keep up with--I've worked in and managed warehouses before, so I definitely notice and appreciate that. The only downside is the snack selection. Compared to other locations, there are significantly fewer options, which was a bit surprising. Not sure why that is. Overall, it's a great place for buying in bulk, and the organization and cleanliness really stand out. read more

Restaurant Depot is a nationwide warehouse chain designed to serve the needs of restaurant operators and non-profit organizations, offering a one-stop shopping experience. Membership is free for business owners who can provide a business license or tax ID to prove they're in the food service industry. For regular folks like me, just ask for a one-day pass at the front desk, and you'll be able to explore the store. This place is a true treasure trove for anyone in the food industry. They have everything you could possibly need, from fresh meat, seafood, and produce to dairy products, canned goods, frozen pre-made foods, seasonings, sauces, desserts, bread, vegetables, fruits, drinks (coffee, tea, juice, soda), and even kitchen essentials like plates, utensils, napkins, plastic bags, take-out containers, and more. It also sells alcohol, but only licensed businesses can purchase it. Monthly specials are available on its website. Restaurant Depot at Huntington Beach is bright, spacious and each section is clearly marked for easy navigation. The store's signature blue-and-yellow shelving is not only practical but also a nod to their brand colors. One thing to note--about one-third of the store is a massive freezer section. A friend, knowing how cold it gets inside, so she handed me a jacket before we ventured in. Definitely a smart move! Since Restaurant Depot's products are packaged for bulk buying, most items come in large boxes or bags. The shopping carts are also extra large, resembling hotel bell carts, with a two-tier design that lets you load small items on top and stack bigger packages below. If you want to save some money, consider shopping with friends and splitting the large quantities. It's a great way to get restaurant-quality ingredients without breaking the bank. I really enjoyed shopping here with my friends. read more

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we usually bought two boxes of salmon in a week In the past, we could always buy fresh fish but now not fresh so we cant buy salmon regularly because they sell more than old fish read more

one of the best restaurant depot locations in so cal. i own a food truck so i go to all of them. their service and selection is great here and the lines aren't usually that long like in other locations. you can always find a good selection of ground beef from 70/30 to angus ground chuck as well as all the different varieties of fries and lots of sliced cheese. hot dog selection generally good as well, and good produce selection as well as great frozen seafood/sushi grade fish. they also have a good stock of packaging and condiments. can't say that for all the other locations. the only ding is that it is far off the freeway exits. read more

I've been shopping here for almost 10 years and received the best customer service today by Cory. He was smiling and asked if we needed assistance and introduced himself. Since the kale was out, I asked him if they have anymore and he promptly stopped what he was doing and helped me look. He seems joyful and happy to work there and made us feel welcomed. He should be the head of customer service training for all jetro/restaurant depots. He is a perfect example of delivering great customer service. read more

I come here almost on a daily basis. The employees treat each other like family. Every single crew member I've ever interacted with has always gone above and beyond to help me find what ever I need for my shop. I'm thankful to this staff and their management. Thank you for being available and helping me run a successfully business. Your refrigeration crew and front end team members are phenomenal. Keep up the good work you guys!!! read more

I went with a friend who can shop there and was amazed with everything that they had, unfortunately, they didn't have some of the stuff that we actually needed either low stock or out of stock but yes, I would shop there again read more

As an over the road trucker why would you have me deliver at 9pm knowing full well you all were going to be closed? I have spent the night in your parking lot and I'm already WAY late for my next pick up. Get it together people! read more

Corey, it the man. I am seeing him interact with the guest while I'm shopping asking all of us if he can help. Wonderful service! Give this man a raise. I live in Long Beach but will defiantly keep coming down to this location. Great service and hardworking, you don't see that very often now in days! Can't forget about Chris too! read more

Restaurant Depot - Corey, helping with my items. - Wholesale Stores Near Me - Huntington Beach, California

I have no choice but to come here, however every time I do, you can feel the racism the workers give. They always discriminate towards my Hispanic boyfriend when we go. Every other customer they let walk out without checking the receipt, but only my bf gets checked. I stg if this happens again I'll be ultimate Karen and do a corporate call so the workers have to get mandatory training on how to treat people. read more

I was a loyal customer to restaurant depot for over 6 years. I buy at least over $200.000 worth stuff from them a year. My restaurant goes under construction for a year and a half and I didn't want to get stuck with these merchandise that I recently bought from them. They just give you hard time to not to take returns. Manager Marvin likes to act like little kid and likes to play around a lot!! You can't really talk to him in a serious way. It's really hard to do a business with guy who is childish! I can't believe Jetro let him manage a big investment like Huntington Beach location. It's sad. read more

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I enjoy going to this location. Overall, it is a good experience if you're in a position or you have to facilitate large food-type orders. Overall, the location is clean, and the staff is friendly. The one portion of constructive criticism I would offer would be to make sure that all of the Prices are updated. Often, they are missing. read more

Ok this place is a literal lifesaver. If you're a restaurant owner or buying for your student store at school. This place has it all. It's not Costco by any means. They're so different. Also if you're going to bring your little ones the best thing to do for their safety is come with someone else to push the stroller or be like me and strap them in a booster seat that's strapped to the push cart. read more

Restaurant Depot - Wholesale Stores Near Me - Huntington Beach, California

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The customer service here is some of the worst I've ever experienced. This is my second time coming to this establishment and it was almost as bad as the first. My first experience here was frustrating to say the least. Since it was my first time I wasn't sure where everything was, I spent about 30 minutes looking for one thing. I asked an employee if she could direct me towards where I needed to go for what I was looking for she told me an aisle number and I proceeded that way. I then could not find what I was looking for in the direction that she pointed me. I went back over to her and asked her again if she knew if it could be in a different place she then proceeded to tell me that "it was not her job to babysit me around the store and hold my hand to the isles that I was needed to be taken." I felt as if this was extremely rude and horrible Customer Service. I found it ironic as this is part of her job to help customers fine what they need. Continuing onto today my second time visiting Restaurant Depot i had quite a few things when I came to the checkout. I greeted the cashier and asked how her day was going she ignored my greeting and gave me a dirty look at the amount of things that I had on my cart. I then proceeded to keep to myself as she was checking me out but with every scan she gave a grunt or a sigh as if she was put out for having to ring me up. I understand the store was busy and that can be stressful but there was no reason for her to make me feel as if it was my fault that she had to ring up a big order. Again this is her job and the customer service was just not there. This store is essential to buying things that I need but unfortunately I dread every time that I have to come here as it is an unpleasant experience. I hope that the management takes time to express to their employees how important customer service is especially in a store setting. It is a customer service job and if you are somebody who can't provide proper customer service then maybe it's job is not for you. read more

Restaurant Depot - Wholesale Stores Near Me - Huntington Beach, California

DO NOT WASTE YOUR TIME. Website provides no info. Can't get any customer service. This place is IMPOSSIBLE to get anyone to answer a question! read more

Great location with good prices and wide variety of products. Very reliable and efficient store layout. An essential store for business owners. Thank you so much to Victor for his great customer service. Excellent product knowledge. He's very accommodating, polite, professional, and hardworking. Will go above and beyond to help find items and make recommendations. Thanks so much Victor and team! read more

Products are great. Customer service is shit. Nobody helped me when I walked in to get my online order, they were all standing around in a circle. Finally after 10 minutes, I found my order and asked one dude if I could take it. He said who's been helping you, when clearly he saw me standing and waiting. I said nobody and then finally some woman rang me up not saying a word. They really are rude here. read more

I must say that this store improved a lot. I normally won't review and give 5 stars unless i had great experience and great results. I specifically want to thank Josh the assistant manager for doing his job by helping me find what I'm looking for . He really went far beyond my expectations . You know really help you. There's a few people who really work diligently and offer's great customer service one of them is Josh . He is the man for the job! A+ for him being admirable!! The rest I hope can be more helpful helpful and attentive!! read more

The girl that was at the fount desk was super duper rude today. June 28,2020 at 8am. I hope the owner would talk to her about better customers service. She was so unfriendly, unprofessional, unapproachable. 1 start for horrible customer service. If you down like your job. Go find another job. Don't make the company look bad because of you. read more

I am familiar with Restaurant Depot, and the last time I entered one was in Fountain Valley off of Euclid/405. When the lovely missus says, we should check out the Restaurant Depot on Gothard in Huntington Beach, I quickly agreed to check on paper goods like paper plates and napkins and papertowels and of course TP. Other provisions included cheese, herbs and spices and perhaps some vegies and fruits. Entry was easy enough, you must wear a mask and they had a table where you get yourself some thin plastic gloves. Carts were plentiful, the ones with four wheels that are hard to turn, but they carry a lot! Great if you own a restaurant and need a lot! We just need items for our own household use, and with just two persons, everything seems way to much, and yes, we shop at big stores quite often like the Costco brand. We found shredded cheese, Mangoes at a decent price, a large jar of Chopped Garlic in water and packages of tortillas. We struck out with the essential papergoods. Out of stock the young man said....we did find round 9" strong paperplates, but the price is great if you need a whole case worth. We just bought what we needed. The checking out part was otherwise contrary to some of the critical reviews I read. There were two checkers and one motioned to come over. She proceeded to scan all our item and had the other checker verify the content. Wow, all of a sudden there are 4 other people in line, and I just know that if they did reviews that it was going to be not so good. One checker and one counter. No, we didnt take long and it was easy to pay with a favorite credit card, but looking at the bottom line, we think we would do as good, if not better at our usual grocery stores. Restaurant Depot is for those that have restaurants and until Restaurant Depot makes it "general public" friendly, we would think twice about getting our general needs filled at Restaurant Depot. read more

Restaurant Depot - Enter here. - Wholesale Stores Near Me - Huntington Beach, California

Seriously where do they hire the people that work here they know where nothing is they can't help you and they're ruder than crap. This has to be one of the worst run businesses I have ever been into I've been told so by other people but since I've been coming here for about a year I've seen it 1st hand. If you can stay away from this place or go buy anything else you want from Web restaurant online. I am sure restaurant depot does not look at their reviews since they only get 2 and a 1/2 which is totally appropriate if not should be worse. They need to look at the big mouth girl they have working the front as you walk in on January 2nd. If that big mouth worked for me and spoke to my customers the way she does I would walk her on the spot. read more

Here at restaurant depot in Huntington Beach, trying to get some bon appétit pastries. Supposedly they received 110 units on 3/9/22 and yet there are none on the shelves. I see about 25 workers in the store but no one seems to want to help me getting these. This is a some ridiculous service that you get in some of these stores right now, it's pathetic. read more

Marvin the manager worked with me on my return past 30 days. He bent over backwards to help me. Although some frontdeskwere unwilling to be helpful. They seem busy talking about personal stuff. I felt like I was bothering them. You should ask for the manager when front desk isn't helpful. A big difference. read more

Kim to buy some stuff from this location and after I fill up my dolly and I was waiting in line I asked the lady if I could go back and pick up something and after I came back she told me no you have to wait on the line again I'm like why she told me this is the rules she didn't mention that from the beginning so I would never come back to this location you guys have To give some customer service courses to your employees the employee name aylyn read more

Haven't even been there yet but special thank you to PETER for his excellent customer service. He took the time and gave the attention to my request for pricing information. He went above and beyond to help let me know about cost on other items so that I had something to compare pricing to. I didn't even have to ask for that. He also let me know of other items that I might need and where to find them when I get there. I really appreciated that he took the time to answer my questions because I planned on coming to the store from far. It's people like him who care that makes all the difference in the customer experience. He also let me know their policies and advised that I would be able to visit the store as a public consumer just no alcohol purchases and no returns. He was very kind and courteous over the phone and helped to give me exact numbers so I can make the right decisions for my purchase. He not only saved me time but he also helped me feel comfortable in making sure my visit goes well. I'm really grateful for his help and can't wait until I'm able to visit the store. It's his attention to detail and friendly attitude that will likely have me switching my visits here instead of Costco. Thank you Peter for placing value in customer service and giving your best!! read more

My cousin and I are trying to start a business so we have a lot of research to do. Since our business is in food services so this place was the first on our list to visit. I loved visiting this store. It's pretty clean, has a ton of stuff for restaurant or food business supplies with great prices. Definitely coming back for our business AND personal purposes? read more

I give 1 star for poor customer service. I came to sign up for a membership and when I went to the front counter, the girl in the front today just stared at me without even greeting me. Then I showed her the email I got to get my membership card and she rudely said I need to bring In the actual documents and it needs to be printed. The way she gave me the instructions made me appear ignorant. I didn't appreciate her tone and demeanor. Pls work in your customer service. I'm sure you don't care because business owners need to come get supplies here but they shouldn't be treated poorly regardless. read more

this place f in sucks ass!!! you can't find shit here. it's like a f in rat lab maze here. I came here for a couple of things and took me 2 hours to find them. there is nooooo help here. people working here are f in rude as shit. fork lift driver tell me to move.. f him and his fork lift!!! I try to ask a worker for help and they tell me " oh it's over there". WHERE?? ass hole? the freezer is cold as shit so hurry up and show me. this place needs it own app to find and show you what your looking for. the only positive thing about the place was the check out people. YOU need to design an app for this place... and get workers who give a shit read more

Just to let all yelpers to know is that this location Restaurant Depot is open to the public.....how cool.....this store is loaded with awesome deals and great food......from fresh seafood and meats to veggies and lettuce to dairy which includes milk butter cream and different types of cheeses...... olive oils.....flours......herbs and spices.....canned tomatoes and pretty much anything you can think of that is canned.....a whole isle dedicated to chocolate and nuts....(deez nuts)......but seriously if you don't have a membership just check in at the front desk for a pass to food heaven.......fyi Id love to be locked up in this place overnight..... read more

Awful customer service. A customer had ran their cart into someone and began cursing at the person. Began threatening the other customer and cursing non-stop. Employees just laughed and didn't intervene to help the customer being harassed. They were all just on their phones fooling around. They have lost my business for good. After explaining the story to my business partners, the entire company is taking our business elsewhere. read more

I have a complaint against Geo Garcia, who is the manager of the location in Huntington Beach, CA. On 3/28/20 I called to ask if they had fresh salmon in stock. The woman on the phone kept me on hold for 10 minutes while she checked. She told me that had it and I asked her to confirm twice to make sure I didn't drive for nothing. When I arrived there the seafood aisle was almost empty and there was no one there. I went to the front desk to ask the manager and he said, "there was no fresh salmon these days." When I explained that the woman on the phone confirmed that they had it in stock he simply said it was a mistake. I said that I waited on the phone for 10 minutes and drove 20 minutes for a mistake and he replied angrily, "Yes, mistake," and proceeded to ignore me. He did not even look up from the monitor to address me or apologize. I understand that everyone makes mistakes and the current situation is causing everyone stress. The manager is supposed to represent the company but he failed with his rude attitude and actions. He seems to have no ability to do his job and show customers that they are valued. I hope to not seem him as a manager. read more

Now open to public!! Save on food and household8while having excellent customer service! Awesome!

Came here on Sunday to buy some seafood. The prices and quality were pretty good. They need to improvement on their customer service at checkout. There was only 1 register with still over 2 hours till close. The cashier seemed pretty new and inexperienced. read more

Restaurant Depot - Wholesale Stores Near Me - Huntington Beach, California

This is place .... all cashier need a good customer service training!!!!! Never greet the customers! Employees only talk to each other ! Laughing each other ! Seems like they are having a company party or something... wow I wish I can avoid this place ... unfortunately I have to go this place every week ... read more

Today 12/23/2021 I'm writing this review. One thing the restaurant depot every location (Van Nuys, Torrance, Huntington Beach) that I've been to shared in common is "Bad Customer Service" even English language is not my native language and they don't even tried to help. One question is possibly get 3 different answers. The receptionist today was very rude not even tried to tell me that I can get what I need online. She has the bad attitude and her eyes was looking at me like "hey don't bother me ok". Some cashiers can be rude sometimes but still better than Van Nuys location like almost every ones "rude". I've been shopping at restaurant depot for over 5 years and still don't get it "why??" even I tried to be nice to them but still get the same response. Some day if someone be nice to me is just feeling win the lottery. I still need to shop here anyway or is this the reason why they can act rude to customer. Enjoy it while it last nothing last forever. read more

If there's option give 0 star . I am not even going to give 1 star for this location. I am 5 times shopper in a week so mr Marvin following me from inside to until my car I am not going to stilling anything very rood , I don't know what is going on . So trying to go walnut or Anaheim locations.if I could not find something no one coming to help. read more

They're so unorganized. Waste of trip when they said they have it and they don't. To all customers please always Check receipt when buying items. Cashiers always make a mistake I caught it twice. Was charged wrong on the items also was double charging. If you don't check, you're screwed. Imagine being charge double and charging wrong supposedly 1.59 to a case which is 35$ that's a lot Some of the items are return and repackage. Also people only like to help when you give them tips. That doesn't happen if you're shopping at Costco So frustrating !!!! read more

Love this place. Nice & clean, better location. Good enough for my catering business. One stop shop to feed the army at home. read more

Restaurant Depot - Meat heaven!!! - Wholesale Stores Near Me - Huntington Beach, California

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Today I came to this location as my union encouraged me to shop here so we can support this business during the current restaurant closures and crises amid COVID19. I have never been to Restaurant Depot before, so when I read "not open to the public" , I wondered about that..I walked to the customer service desk at the front, and I got probably the same "girl" that many reviews here have stated that she was rude, and guess what..she is rude and disrespectful. I asked her "What does it mean not open to the public? She looked at me as if I am dumb and said .."means not open to the public" so I replied " so Member only?" She answered " you are not a Member?" -No - Well, we are open to the public now! If she has the slightest common sense she would have realized that I am potential Member. But she is not at the front desk for Customer service by the look of it. She then band me a log to fill, I handed it back..she handed me a piece of paper with a number. Not a word, no thank you, no have a nice day, no what are you looking for! Why would you continue of having such employee at your store front? Are you trying to upset your Members and potential customers? There are so many complaints here already, so why not do something about it? I have no desire to try any of Restaurant Depot again! read more