Hired for: Home cleaning Pricing: Very reasonable, flat…read morerate Accepts: Cash, Zelle, Venmo Zumala and her team just left my home and I couldn't be happier! They were thorough with the cleaning and even tidied things up along the way. I actually enjoy cleaning and find it therapeutic, but when life gets busy, having someone like Zumala step in means I can focus on everything else going on. I'm so glad I hired her and her team, and I plan to continue supporting the business. Thank you, Zumala, for taking one thing off my plate. It means a lot to let someone into your home and trust that they'll do a great job and that you can leave them to it without worrying. You can tell she genuinely cares and takes pride in her work. 10/10, would hire again!

This appears to be a family-owned business that is still getting established. I really wanted to…read morehave a positive experience with this company, but unfortunately, the quality of the service fell short of my expectations. I hired them for a move-out cleaning, but the initial work was not as thorough as I had hoped. During the walkthrough, we had to ask them to wipe down the walls and mop areas of the floor that were still sticky. For a move-out cleaning, I expected these details to be addressed without having to point them out. I appreciate that this is a growing family business, and I hope they take this feedback as an opportunity to improve their processes and attention to detail. Unfortunately, based on my experience, I cannot confidently recommend the company at this time. ****** This is in response to the owner response. This is a completely dishonest company. I genuinely wish them the best. Im sure this wont be the first review that provides them feedback.

8/22/23 - Have been using H&R as my main cleaning professional as they do such a wonderful job and…read morealways make time to do move-out in rentals. Will continue to use them and highly recommend.

I used H& R some years ago for a move out in Castro Valley and was highly impressed…read more However I contacted them two weeks ago for a standard housecleaning in Hayward and was put off both weeks. I requested next week (my third week trying to make a clean happen) and was just told they are now booking two weeks out! Well, I'm done trying to book this company...moving on folks...

Update: in response to the owner, 1. It is not a wrong…read morebooking, I asked the person on the phone why the system/website doesn't let me book for the 19 and he said to just choose the 20 and he can fixed it in the back end. Not my problem. 2. The paint jobs that you keep hinging on are only located in the BATHROOMS which I never complain about. The dust and dirt stain left behind were on my brandnew kitchen cabinets as seen in the photos which were never painted. No construction were going in kitchen or livingroom. Continue with the lies just to show how your business is. 3. Who has the time to continue texting with you? There is a small window of opportunity to get the house ready for move in. Why do I have to take in account that you would failed on your jobs or allow you second chance to fix your mistake. 4. The house is within the square footage in the quote. It is not significantly larger nor should it be a surprised for your employees. Don't bargain once you quoted or accept client service. 5. Your employee pulled the blinds and it fell, I stepped in and asked her if she can put it back she spoken in Spanish and said 'si'. Don't tell me they didn't break them. You can continue your lies. Lastly, if there were ever a sincere apology immediately after I pointed out the issues from my first message I wouldn't have to justify with all of the proofs so shame on you for trying to go back and forth before offer to discounted me tips money. ---------------- First, I gave 1 star for their responsiveness and for the last minute booking. Other than that the service itself deserves no star. They charged me for all the items included in a regular move-in/out service plus additional for carpet cleaning and $10 extra bucks for a ceiling fan but keep negotiating afterward that certain things were not included once I pointed out how the job wasn't done or was not done well. Here are the issues: 1. One of them broke the blinds off of one window during her cleaning. I pointed it out and she said she will put it back. Unfortunately, the hinge is broken now and it fall off soon after they left. She was so rough with all of my chandeliers and blinds. But at the end all the blinds still dirty. They claimed they only swifer it. Well then why do i hire you. 2. The back sliding glass door to my backyard went off rail and got stuck due to cleaners rough handling and pushing on it, costing us an hour to fix and ending up replace railing. 3. They also did not do a good job cleaning the master bathroom. Master closet has two tools and one bag of toilet paper on an empty open shelf and she didn't lift or push it around to clean, she skipped the entire closet instead. It was still all dusty. The floor and all six other shelves. 4. The kitchen cabinets exterior are still dirty (see pictures). Inside kitchen cabinets, and outside were not wiped down properly. They reported back to their boss that because my cabinets were full which was a lie. 5. The fridge was still very dirty and same condition as before during the final check. I had to ask them to redo. If I did not check it would have been a waste of money. My oven is brandnew so save to say there is no grease yet they didn't even wipe off the outside glass or handles properly. The only that was properly done was the carpet cleaning which a guy came separately and washed steamed and left. Overall, I appreciated the fast appointment but the work wasn't done properly. I still tipped them some $ but I'm not happy with the results. Will never ever book this service and do not recommend anyone fall for the cheap price.

DO NOT TRUST THIS CLEANING SERVICE! They are unprofessional, their basic deep, cleaning, service…read morelax, mini features that you would normally see with such a service (fridge inside). Their website clearly state that they will not charge your credit card at the time of booking.... See the photo below. You're right they don't charge you until after your service is completed but buried in their fine print is that they will place a hold on your card for the same amount. They had no problem doing it either. All smiles. I wouldn't trust these people in my house for anything . These are the type of people that steal.

From the first moment I reached out via Yelp, Hortencia from Dolly's house cleaning was fantastic!…read moreThey gave me a free estimate, walked the entire house with me and let me know what services they provide and I let them know what extras I was looking for and the communication was great! Hortencia then confirmed my price on the spot and let me know she would be keeping me updated via text as we get closer to the date for the cleaning. On the day of the cleaners showed up on time and did an AMAZING job doing this move out clean! Everything and I mean everything I asked for was done and the house was spotless! When my landlord walked the house during the final walk thru she wanted the contact information of who we hired it was so good! I highly recommend Dollys House Cleaning!

They charged me more than double what my previous housecleaning provider charged and they didn't do…read morenearly as good a job. I had to resweep my living room after they left because there were all kinds of visible dirt left behind. And I had to spot clean the bathroom where they left visible dirt (see photos). Extremely expensive and extremely disappointing quality. But I am giving them 2 stars because the two cleaners who came were very nice, even if ineffective.

I am so, SO happy with the deep cleaning I received from Armando and Cesar (Caesar?) a little over…read morea week ago!! From the very beginning of our interaction, Armando was professional and communicative. His hourly quote and estimate of the time it would take were spot on. He also called a couple of days before the service to follow up on my request to have very high second story outdoor window cleaning as part of it. He set an accurate expectation, which I truly appreciated! Once they were underway with the cleaning, Armando checked in now and then, asked my preferences on several mini projects within the cleaning, and delivered excellent results. I had a gnarly monstrosity of a stove top I'd breathed in scary amounts of toxic fumes trying to get clean and eventually gave up on. I'm embarrassed to post the pic but I want to just to demonstrate how great a job they did! (The black areas in the pic are where the paint was already scraped off.) I will absolutely be calling on Cleen Earth for ongoing maintenance cleaning. Armando described himself as a perfectionist, which was clear to me with the way he cleaned, and which is exactly what you want in home cleaners!! I would give 6 stars if I could!

Dynamite! I totally recommend these folks. Armando replied quickly, gave me a very reasonable rate…read moreand quote, and was able to book me for two days later at my ideal time. He arrived with Cesar, and both of them put serious muscle and attention to detail into the deep cleaning projects I requested. They were also cool with my curious dog. They reassured me that several of their staff, including themselves, are comfortable with dogs in the house and I really appreciate that. They finished on time and stuck to their rate. They took great care to leave it perfect. My house is sparkling!! I'll be hiring them again.

Reyna did an amazing job. I'm so happy I found her. I will definitely use her again.. and totally…read morerecommend her. Gracias Reina.

Reyna and her team came for a move-out cleaning of my rental house. We scheduled a date and then…read moreconfirmed via text message. Reyna also gave me a heads-up when they came on the day of the cleaning. Reyna and her team divided up and cleaned the whole house very efficiently. They did a good job cleaning the bathroom shower/tub/sinks/glass doors. For the kitchen, they cleaned the refrigerator thoroughly , cleaned all the cabinet drawers and did a good job cleaning all the appliances. They are easy to work with and work hard. The quote is reasonable. Highly recommend.

This is the 4th property and at least 6th time I've utilized this company. For move out, deep…read morecleaning, regular cleaning and they never disappoint. The professionalism, attention to detail, quality and overall experience is immaculate. Always exceeds my expectations. It's like walking into my house for the first time after they clean. Highly recommend!

Absolutely loved this company. I messaged them via Yelp and they were quick to respond. The…read moreresponse rate was ridiculously good- I sent a text super late(thinking it was automated and they would get it in the am, yet they responded almost instantly). They knew I wouldn't be on site, so they messaged when they arrived, asked any questions they had, and started to clean. Upon finishing, they sent pics, and videos and everything was splendid. My one annoyance was that they didn't tell me that the fridge was an extra fee, I wish they mentioned it prior to doing the work, as the studio is tiny and already pretty clean. Other than that small detail, I plan on using them regularly and highly recommend them!

Good communication, so far service has been good, price was reasonable. The owner herself came out…read moreto evaluate the location and worked with me on scheduling. She also offers different ways to pay, which is nice.

I'm starting a new job in SSF after having my second child and will need help with cleaning. Patty,…read morethe owner, was very quick to respond to my inquiry and came out for a quote within a couple days. While TLC wasn't the cheapest quote I got, I'm glad I hired them. Lorena came over earlier today and paid great attention to detail in the cleaning - including dusting baseboards and the ceiling fans. It was such a relief to come home to a clean house after a hectic first week.