I hired Residential Floors to install a hardwood floor. When the scheduled day came, no one showed up. A few hours later I called to find out what was going on. Apparently they were behind schedule by almost a week and just forgot to call me. There's really no excuse for that. It wasn't like they were late by a few hours. They'd had several days worth of chances to call & reschedule. I chose Residential Floors because they had a good reputation. They cost more than some of the other quotes I got, but I assumed I was paying the extra money to avoid problems like this. After I complained, they sent one guy out, but it was too big a job to do in one day with only one person, so it ended up taking two days. The quality of the install was fantastic, but when I had the other 1/2 of my house done with similar wood, the guys I hired sent a whole crew and were done in three hours, not two days.
Anyway, the work was done well and they gave me a small discount for the trouble. I might recommend these guys since they did a good job. That's what really matters most... but consider calling the day before to confirm that they're actually going to make it to their appointment. read more