I haven't been here, but family visiting us like it. I'll give this review 5 stars based on what they told us: they like the common area (the TV to watch sports, the breakfast, etc) and the proximity to Celery Farm read more

Horrible, very dirty and outdated only 2 towels broken phone to call lobby It is divided into different buildings so to get to the lobby at night unsafe walk through grounds Our building door was broken so anybody could get into building 3 Very bad for a Marriott I wrote them and all I got back was we are going to start updating the hotel visit us then No way so many other hotels in area read more

For a week long stay, this unit was a good find. With a price around $155, having a small kitchen saved some cash in the long run. Good sized room for the two of us to share with a location near everything we needed. Some signs of age and wear - mildew in the shower caulk, burned out main light, other little details, but not unpleasant. I can't speak to housekeeping as I am one of those that is fine not having daily service. The only blip was a late night fire alarm that was cleared up in about 45 minutes. read more

I will NEVER come back to this hotel. My reservation experience: * I received the info in a professional manner, but my request along with a friend I was traveling with asked for rooms together. We live in different places and wanted to stay conveniently close. We each requested each time we had to call the hotel. I used to be in the hotel industry, so I understand it con be complex, but when you actually put the notes into the customers file, and the file is checked, it can be accomplished. When we got there, together they were initially going to put us in different buildings. Instead we were as far on one floor as physically possible. * A message was sent asking if we wanted extras, like towels, etc. My request was only partially filled * The room itself was worn down. It is in great need of a facelift. The cabinets look like they were from the 70's. My bathtub was disgusting, very stained and there was someone's hair in it. The toilet was peeling. I had no hot water, only luke warm. Can't clean things well with luke warm water. My stay was 8 nights, I complained 5 times. * Someone opted my room out from getting cleaned regularly. I did not opt out. * I had my service dog with me. She was designated with a vest and on leash. There was a German Shepard who was on the property with no leash, and when I questioned it I was told it was a service dog. I wouldn't know as there was no designation. I complained a number of times. Your General Manager Stephanie Dietz verbally attacked me telling me that the women lived there. Well, I was living there too. I didn't feel safe having a German Shepard being allowed to walk the public spaces without a leash and without designation. There was no way I would have any indication that that dog was more than a pet. * Let's talk about your GM Stephanie Dietz. She asked first met me, she asked why I had a service dog. Though it's against the law to ask me that I gave a little insight. When I brought the leash law regarding the German Shepard to the attention of the from desk, she came from around the back and told me how she knows the law, and that dog lived there. Then asked me again why I needed a service dog in a tone of voice which was attacking. Asking me about my need for a service dog is illegal and against my rights. The way she spoke to me was unacceptable, unprofessional and rude. I would think that someone in that capacity would have better control of how she communicated with a guest and understand that I had a great deal of discomfort regarding the situation. Here's a newsflash, while I was paying for my room at this hotel, I too was living there and my comfort should have been addressed to the same degree as the person with the Shepard. * There was nothing to dry hands with in public bathrooms. * My requests for any need took a minimum of 3 times to be addressed * My foot got caught in your carpet by the elevator in building 2 and I almost fell. Again I stress that this hotel is in dire need of repairs and refurbishing. * On my last day, there was a silverfish in my bathroom. This makes me believe that this hotel is not exterminating on a regular basis. On a positive note, your dining area was clean. **Any staff member who may be in contact should be instructed to the basic common courtesies of hello and thank you. * Chris who was finishing his shift in the early am was very nice and accommodating. * There was lovely man who maintained the public bathrooms and and floors was alway pleasant and polite. read more

It's good for an overnight .nice area , pretty clean but bed is a disaster. I've been in college dorm beds that's more comfortable

Avoid this hotel like the plague. Staff is completely unprofessional and uncourteous. I booked a reservation here under a wedding block 3 months in advance. They cancelled my reservation with zero notification; I just so happened to log into my Marriott account the week of my stay and notice that the reservation was no longer listed. I called the hotel directly to get additional information about the cancellation and was told on five separate occasions that a manager would return my call. They never did. I then reached out to the main Marriott customer service line who in turn reached out to them. They first told them that they don't know why my reservation was cancelled since there was nothing notated on the account. Then the excuse was that my card declined for a pre-authorization so that's why it was cancelled (also not true). Then the excuse was that someone called with all my info and confirmation number and cancelled the reservation (again, not true!). I've never had hotel employees attempt to gaslight me so hard. Additionally, instead of helping me to find alternate arrangements at a nearby hotel for mistakenly cancelling my reservation, they basically told me "too bad" because they're sold out now and that they'd put me a waitlist for a room. I'm arriving from out of town for a wedding; I can't rely on a waitlist! I eventually remade my reservation via my job and they cancelled that reservation too stating they know I'm coming for a wedding and not work. I had to scramble two days before the wedding to find an alternate hotel. You could not pay me to ever stay at this hotel. Trash employees all around. read more

Arriving at 8 PM after a 14 hour drive to a surprise left us feeling less than welcome. 25 bucks is " Pet Friendly " and welcoming like the website says, 100 bucks additional says "we don't really want your dog but ..... ", not quite what I had expected. Cost less for both me and the dog across the road at Extended Stay which I highly recommend. The point is that I learned about their policy the hard way. Exhausted and ready to drop, I made other arrangements for the evening. I shared my viewpoint and asked the folks at the desk to please let the manager know how I felt about the experience. No call back, experience not meeting expectations, so no more business from me, still friends ? read more

I rarely give a one star review. I always try to work out issues directly with management first. This time, I was told I should have spoken to the front desk - but I did, and they did not care. This property is not run by Marriott, it is subcontracted to Highgate. As Bonvoy members, my husband and I were appalled. The room was clean, and that is all that can be said positively. The entryway was a trip hazard with old carpet. The pool said open but was padlocked. The bed was a board and the pillows were wimpy and too soft. The AC was loud and the wifi was spotty at best. There was no extra toilet paper and the roll in the bathroom was nearly empty. And we were charged to park in an unsecured parking lot. There are many other issues, but you get the drift. We will never stay there again. read more

Marriott- take your name of this hotel. In fact build one next door where it can be run like an actual business. This place is run like a mom & pop convenience store with unimaginable "rules". As a business traveler I find it unappetizing, old, run down rooms and hallways. Please stop offering this place as a corp america as a Mariott prop read more

I was very disappointed with my recent stay at the Residence inn in Saddle River, NJ. The location worked perfectly for us, but the hotel itself failed to meet my expectations in almost all aspects. Our 2-Bedroom suite was dated, dark, and DIRTY. The room featured lamps with ineffective old flourescent bulbs, sagging furniture, tons of ants in the kitchen area, and a "stainless" refrigerator covered in rust stains. None of the plugs or lamps had been updated with USB outlets. The screens were covered with mold. But worse than all that was the stale smell and what I can only assume was pet dander embedded in the furniture and carpet that caused me to sneeze, cough, and have itchy, watery eyes whenever I was in the room. Miraculously my symptoms disappeared within 10 minutes of leaving the room. We will be back in the area for a wedding in November, but based on this experience I would not consider staying at this Residence Inn again. read more

It was awful. Read below before you take a chance on this hotel. The mattress was horrible. It felt like it was pulled out of the trash, and was filled with dirt mounds. That is the best description I can give, I have never come across such a poor bed. The room was overall unclean. The furnishing are very old. On May 2 - May 4, 2023, I booked a 2 room suite. It cost me $600.00 for a horrible sub-standard stay. It was so bad, that I left after one night, of a two night stay. I notified the hotel, I requested a refund. I have gotten nowhere. They offered me points, 17,000, not even enough points to stay in their hotel, ironically. read more

Disgusting filthy guest room with collapsed mattress, snot and marks on the walls, stains on the carpet. I realize the property is in need of renovation but these things can all be remedied with proper maintenance and housekeeping. I brought it up to to front desk mgr, Chastity who basically ignored me. Nothing was done. Looking at other reviews, I see I'm not alone. Looks like the management has given up on this property. I won't be back. read more

Residence Inn Saddle River - Bathroom floor - Hotels Near Me - Saddle River, New Jersey

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My stay here was pretty good. Pros: Clean faciality, good wifi, complimentary breakfast as well as every so often they have some desserts and snacks at night. Nice employees working the front desk as well as nice employees who clean the rooms and maintain the premises. They also have a small pool and a small gym. Its a good place for temporary stay. Cons: My only compliant is that it is very expensive, nearly 1000 for a week. Parking can be hard to find on busy nights. read more

General manager doesn't have a care in the world. Any concerns or complaints are passed on to someone else. Not their problem . Carrie Carpenter. The bathroom have mold. Toilet not working properly. Room not cleaned properly. Pull out couch you can feel the springs. Kitchen smell horrible. Most of all security issues the door lock doesn't work properly failed OSHA. Property have a lot of complaints and they are concerned with your review or opinions. I don't think we will return. The kitchen staff awesome. I will contact Marriott head quarter and above. I will use this as an example to Club Quarter Hotel as poor management. read more

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What a dump! Don't stay here!! Rooms are disgusting and old. And don't even think about asking for new towels unless you want some attitude from the lady at the front desk. This hotel is an embarrassment to the Marriott chain. read more

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I stay at a lot of Residence Inn locations. This one is like many, where it has several different buildings. There was a pool area but it was closed for the season. They had a hot breakfast area. Kind of disappointing the eggs were watery. Overall it was clean and well maintained. I would stay here again. Location was close to someone I was visiting but not close to NYC. read more

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Hotel does not comply with Marriott brand policies. Phones, blow dryer did not work in room, and housekeeping was not provided despite request. read more

This hotel is dated and smells. you can feel springs in the mattresses. The manager is rude and needs to learn the definition of hospitality. Marriott should be ashamed to have this location in its brand. The reason I left is because your hotel is not up to par and i did want to stay in this hotel. That is the reason for early departure...after 1 night. i have stayed with marriott over 4000 nights and this hotel is not where i want to stay with my wife. i said i would give you a bad review so everyone can be warned of this hotel. do not accuse me of threatening any member of your untrained staff. shame on you ....I have contacted corporate and reported your behavior and lack of respect towards a customer. if this building was remodeled you may want to request a refund yourself. By the way, check your trip adviser reviews, i'm not the only one that is not happy. I think I now deserve a full refund!! read more

I booked a trip and cancelled in 24 hours but the Marriott app took 2 days and now they will not refund my money or apply it to another stay. I've called corporate and was advised the hotel will NOT refund nor call me to discuss. read more

Had to get a room with some friends as a last minute reservation. Friendly staff, nice area. The suite had a strong seafood stench as if it had not been properly cleaned or sanitized. There was a nail clipping on a hand towel and one of the doors to one of the bathrooms had a stain dripping down on it and it wasn't cleaned. There also was a broken door handle to one of the rooms of the suite and one of the toilets ran all night after being used once. Breakfast was classic continental with eggs, potatoes, ham, bagels, yogurt, coffee and tea among cereal selections. read more

Not Marriott Quality - Housekeeping Issues and untrained staff Let me start this review with I travel all over the country and also a former hotel executive And I can tell you that I've stayed in most hotels in this area and thought I would give the Resident Inn in Saddle River, NJ an opportunity. My first day, they disregarded the 4 pm late checkout benefit provided to me as a Platinum Elite (afforded to me by the benefits listed at that frequent flyer loyalty level). The Front Desk associate who was having trouble checking me in was troublesome. I gave her my credit card, but she continued to ask my name and its spelling. She then asked what company I was from? After several tries to repeat my name back to her, I suggested reading my credit card as it is listed on the card that I had given her when I walked up to the desk to check-in. I spoke with the staff at the desk who wanted to upgrade me and seemed uncertain decided to upgrade me but put me in the wrong room type queen versus king bed as I had for my reservation. Not only did she put me in the wrong room type, then the housekeeping staff continuously disturbed me the next morning about every 40 minutes (even after I answered the door from a deep sleep and told them I was a late checkout, even after subsequently calling the Front Desk to ask them to communicate with housekeeping) They continued up until 3:40 to knock on my door. Housekeeping Normally, I don't advocate for a manager to removed from the position, but the housekeeping staff and managers seem to be basic communication skills and continuously disturb guests. They don't follow the late checkout procedures, and then they'll come back and check on the room instead; if you put a sign on your door they won't be back, and you come back to a dirty room. I spoke with the new GM, and she got offered a free night and apologies which I thought was great I decided to give them a second opportunity was returning to the area that weekend, and then I was again awoken by housekeeping despite a sign on the door which I'll include in this review which says, " later please I'm enjoying the space" meaning I'm sleeping right now please come back later. I've since returned to my room it's 8:57 PM, and they didn't clean the room, so despite the note that says later please I've joined the space, and then I left the room at noon my room was not cleaned. So, let's talk about the Residence Inn in Saddle River. First, parking is very tough, and if you park in the wrong spot as commonly done, you'll end up in court because the handicap spaces are not clearly defined, and it fills up rather quickly during the week. The evening afternoon, happy hour does not have alcohol, which is fine. However, what I saw on Monday was a few carrot sticks, a few dried up celery sticks, crackers, and soup, which is far below the standard set by most of the hotels in the area. For example, Homewood Suites right down the road provide a much better happy hour with alcohol. I usually stay there, but I thought I'd give the Residence Inn a chance. Unfortunately, I'm going to be moving back to Homewood Suites to place my family in there from this point going forward. The biggest impression is the housekeeping manager or staff supervising housekeeping probably should be removed from position as they don't follow procedures; they seem to be lacking communication, and the front desk people seem to be untrained, so your stay is not restful it's interrupted over and over again. You have to settle for lower standards that are far below Marriott Also, it's probably important to mention that locating the hotel is pretty tough; their road is off route 17, but thank goodness they have some signs, but it's really hard to find, so keep that in mind as you choose your hotel for the area. So, in summary, parking is limited, housekeeping disregards any policies and procedures, and you will be disturbed, and if you put a sign out that even says later, I'm enjoying the space. You room they won't be cleaned and therefore you have to put up with a dirty room and finally be prepared for an untrained staff that puts you in wrong room types provide a happy hour that is less than happy it's something that I would see probably inequality in or in a Comfort Inn suites at a lower quality level but at this point I can't recommend this hotel, and I would stay away from it and hotels in the area the best one I've seen is Homewood suites which seems to be consistent, and I'm saddened because Marriott usually have better quality option . I clearly can't recommend this hotel not only being a former hotel manager but a former hotel Marriott GM it's far below standards, and I wish they would pull the flag as it probably needs to replace the house key manager retrain the staff and I wouldn't expect a quiet relaxing stay Update, I spoke with other guests while in the laundry room they reported housekeeping issues like DND signs are for followed; rooms not cleaned,etc. read more

Residence Inn Saddle River - Wait on cleaning sign- dont worry they won't pay attention it only lands up making your room go unclean. - Hotels Near Me - Saddle River, New Jersey

Such a beautiful room. Awesome hospitality. Went to a wedding this weekend in Allendale and had a fabulous time. Everyone is so nice and helpful. Thank you read more

I stayed at the Residence Inn by Marriott in October of 2018. No restaurant within the hotel. If you order in, you have to walk to the front lobby to get your delivery. The bathtub was clogged my entire stay, even though I ask it to be fixed. My last night there, the fire alarm went off at 3AM even though there was no fire. The woman at the front desk said, it was a fire alarm test. At 3AM????? My key, to the outside door would not work, unless you swiped it several times. I gave up and waited for someone else to let me in. My key to the room would not work either. Swiping it again and again, then I had it changed, and this key wouldn't work either. The woman at the desk said, oh the battery must be dead, but she did nothing about it. read more

I have stayed here a few times. This last time was the last straw. The hotel buildings are not connected. Having experienced some weather it sucks having to walk outside from check in to your building. The last time I I stayed there I was bit by a house centipede. How do I know that? I felt the bite and then it ran across my bed and I killed it with my shoe. I had a huge blister on the top of my foot and when it popped it made a mess everywhere. I made the hotel aware of it Lori Brown. Sent her two messages and even sent photos and no reply. Zero customer service at this place. This is not something I expect from any Marriott branded hotel. I would not stay here again and will continue to preach to anyone that I know to avoid this place. I am a loyal Marriott member and have even participated on focus groups for member rewards programs. If given the opportunity again I will bring this incident up and how poorly it was handled. read more

Residence Inn Saddle River - Hotels Near Me - Saddle River, New Jersey

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Let's start off by saying that I stayed here for July 4th weekend (well, July 3rd night..) but nonetheless, customer service really makes or breaks the place. The people were great. We were able to check in early! Like 10am early!! When we asked how early we can check in, the lady checked the availability and said, "anytime." I was really happy. So I came over with my family and enjoyed the amenities. I gave it five stars because we all know this is a residence inn, not a fancy hotel. We paid 149$ (no tax included) a night.. And it was what we paid for and a little more. Thus justifying the five stars. 1-customer service. They greeted you with a smile. And even though the girl in the front desk was called into work that day, she had smiles!! Which was nice! (And we got to check in early!) also, when we asked for shampoo... They gave us a lot! They were generous! 2- amenities. Pool was decent size. I mean, it was not the size pool that you would get if you stayed at a huge hotel, this is residence inn! So I didn't expect too much. But the towels were filled at a timely manner. (No lifeguard, which made it more relaxing) haha. We are responsible adults. And if I had an issue, I would have gotten the manager! --the fire pit was the highlight of my stay. We knew about the individual fire pit. So we prepared and brought marshmallows.. And we felt fancy haha 3-smelled clean. Well, after we cooked onions, it didn't smell clean, but the sheets were clean. And that makes a huge difference. 4- food. I didn't get to eat the breakfast unfortunately. Woke up too late haha, but! I did get to try the teas/coffee station. The coffee was not great. Oh well. It isn't Starbucks/Dunkin 5-looks. Well, it is a residence inn. Was it old? No. Was it comfortable? Yes. Was it fancy? No. Did I need fancy? No. Did I want comfort and clean? Yes. Am I average joe? Yes. Cool. Bottom line: you can tell they took care of their clients... And I think the employees are happy... So they probably take care of their employees too. I love it when a company cares for their workers Idk if Im feeling generous because they were generous, but five stars! Woohoo read more

Residence Inn Saddle River - This was the fire pit! It was fun! And easy! - Hotels Near Me - Saddle River, New Jersey

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My wife and I had planned a trip from Boston to New Jersey to celebrate a nieces birthday. It's a four hour drive so we booked a night at this hotel through Expedia. It was a discounted rate with a no cancellation policy. Twenty-six hours before check-in we had to make the call that we could not attempt the trip due to an impending snowstorm. I called the front desk to ask about a cancellation due to the rough weather but the woman said I would need to call Expedia. I spoke to an Expedia agent and he confidently said he would be able to talk to the hotel and due to our circumstances he would be able to get us a refund. The agent was sure the hotel would be flexible due to circumstances out of our control. He said he has negotiated with hotels in the past with favorable results.The agent called the hotel but was told that only the GM Patrick could initiate a refund and he was in a meeting for the next hour. Expedia tried four more times in the following three days to reach the manager. Finally they got to him and he rejected the request for the refund. If the GM had been more approachable and we were told he was inflexible the day before we were to travel we could of at least given the room to other relatives who were in need of a room. We plan to travel to New Jersey in the spring when the weather is more predictable and we will find a different hotel for that purpose. I travel for business often and I will make sure my agents do not use any Marriott properties in the future. All because the GM would not refund a $114.00 booking. Read the other reviews on this property. I should have done so before I booked our trip. read more

The TV signal in both rooms was fuzzy as if they were using rabbit ears -- seriously?! Room didn't feel clean--there somebody else's handprints on the desk and soap scum on the box of complimentary bar of soap. Bed and shower were clean--so I didn't complain and my stay was short. read more

Front entrance took a second to find. Walked in and the hotel smelled amazing. At check-in, we realized we booked our room incorrectly and Marquis helped us to figure it out. He was very friendly and helpful. He worked quickly and efficiently and had us checked in in no time. He's truly a gem! read more

I've been going to the Marriott The residence inn in Saddle River NJ for many years, as much as I loved this place all this year's because of the warm welcoming and the warm atmosphere and the homey style hotel, but this year with the covid-19 and everything I was kinda skeptical and nervous of going but I decided to give it a try, I have to say that I was so shocked and surprised that even with all the restrictions and guidelines due to the covid the staff and the whole administration still welcomed you so nicely and made sure that every single guest is feeling like right at home, I couldn't of asked for better service, Carrie, Dina, Chris and Theresa and everyone else there are extremely nice polite and so much patience to everyone, I definitely will return and definitely recommend read more

Your reply does not address the dislike and distaste and the lack of hospitality and the lack of an attempt to help. 1- When I told the front desk I'd like help for the next day for the sabbath he wasn't sure if he could accommodate me, so I wanted a definite answer from a manager. The manager straight out said NO! I told the manager I would be patient and would need the door opened maybe once or twice for the day, I stated that I would wait till two or three staff members where at the front desk and then and only then would someone be able to open the door and only the door, no lights just the door... he answered NO! I ASKED FOR THE NEXT PERSON IN CHARGE, he laughed, and called the top guy that day who name was mentioned in the first review. That guy said NO and loved the word NO! He used it over and over. There was no comprise, nothing! 2- Friday when they told me no sabbath accommodations I called the Marriott main number and the customer service person called this location and was shocked to find out there position and gave me the number for the next level of accommodation and I called. 3- Sunday morning we decided we didn't want to return to Brooklyn we want to stay the day. We asked to extend our rooms, they said that our rooms where already booked. They had another room for us and that we would have to move. My friends that came with us, tried the same, and there rooms where also taken, so we where told. My friend booked the available room. And after he booked the room he noticed that his room and my room became free!!! THEY LIED TO US TO INCONVENIENCE US AND GIVE US A SMALLER ROOM! My friend a Marriott member called the main number and HE GOT HIS ORIGINAL ROOM BACK... liars!!! 4- Monday morning, the next day, the top person and they took my complaint and I never got a call back. 5- The Main Hotel Manger on Monday (the next day) told me he had bad experiences accommodating SABBATH OBSERVERS and they where so demanding for his staff. He made a business decision not to be accommodating to Sabbath observers. THATS YOUR DECISION, HOWEVER, LET PEOPLE KNOW! MARRIOTT RESIDENCE ... DOESN'T WANT sabbath OBSERVERS. EITHER THIS IS STRAIGHT OUT DISCRIMINATION OR JUST A LAZY STAFF and MANAGEMENT TEAM. EXCUSES and more EXCUSES . .. WHAT HAPPENED TO CUSTOMER SERVICE??? read more

Pros and cons to staying here Pros Great location Excellent customer service from Patrick, the manager Cons Laziest housekeepers. They will only do what you ask them to do.. no more. We had to tell them to vacuum, empty the trash, wipe down the sinks. This should be basic stuff. Dirty rooms. All pillows on the couch were stained as was the carpet, shower curtain, kitchen cabinets, etc This place needs a serious deep cleaning. read more

Dirty. Always lead with the strongest, and that's what I left with, dirty. It was nice having an oversized room, but it's not worth the price. The staff was not helpful, the pool over crowded, breakfast was standard, but bad. Did I mention dirty? Old Cristy food, food wrappers, tissues, etc on the floor. Furniture worn in. I added a star because of the extra room. But I recommend looking elsewhere. read more

Basic but nice, clean room. All the amenities you'd expect. Check in was quick and easy. Glad I brought ear plugs since I had noisy neighbors. Bed was clean and comfy, but noticed some badly torn bedding so I took off a star for that. A nice breakfast buffet is included. read more

Residence Inn Saddle River - Please replace this ripped bedding. It was disappointing to see this in an otherwise very clean toom. - Hotels Near Me - Saddle River, New Jersey

My spouse prefers staying in B&Bs which he feels are more homey and does not generally like hotels. But he liked this one, which is sort of like multi-building sleek modern dorms. No restaurant but a big open seating area with free breakfast in the morning. Nothing fancy but certainly does the job with good service. The very clean rooms seem new and are bright and well-designed with a full-size fridge, stove, dishes, small dining table, and seating area, and also the bed was set back from the door, around the corner. Much better than we expected for the price, $129 with AAA discount, yes, this close to NYC. I (think I) could live in this kind of space if I had to, in a tiny-house fantasy kind of way, I mean. Front desk help was sweet and friendly, and in the morning, the kind breakfast guy filled our cooler with ice. They take dogs, which is nice, though I didn't see any, too bad for me. read more

Great hotel, friendly staff, great location! This was my first time coming to New Jersey from California. I stayed with my family for one week it was a wonderful experience. The rooms were clean complimentary breakfast was awesome. The service was great all staff were friendly especially Chris from day one when I spoke to him on the phone regarding my reservations and several questions regarding places in the area shopping centers, trains, public transportation, he was very helpful and gave me so much information provided excellent service. I would definitely stay here again. read more

Never again. I ended up at a Residence Inn because the local Marriotts and Courtyards were sold out. Overall I'm not a fan: I'm staying a night or two and these Inns are made for families staying in town for awhile. Everyone once in awhile you'll run into a Residence Inn that is a flop house. I'm not saying this is it, but the room decor is old and amenities are missing. Even when I turned off the AC is kept running, the TV stations don't line up with the channel guide, the video was fuzzy on both TVs and the refrigerator rattled. You'd think that might keep you from falling asleep but I lucked out: one of the smoke detectors started beeping. I called the front desk at 10:30 pm and was told their was no maintenance currently on staff and was asked if I could take the battery out. I climbed up on the chair and swatted at the smoke detector, as it hung from the wires in the wall I knew it was going to be a fun night. As you may already be aware you can remove the battery but a hard wired smoke detector will continue to beep. I called back the front desk and explained this. I was told she was alone and didn't know what to do. I asked if she had a 9 volt battery, she told me she had regular batteries but no 9 volt. Luckily one was found and brought to me - for me to climb back up on the kitchen table and plugged it in. So far, so good. There's no Cartoon Network to fall asleep to so perhaps the dull rattle of the refrigerator and humming from the AC vents will put me to sleep. read more

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AVOID AT ALL COST! THIS PLACE HAS GONE DOWNHILL TERRIBLY!!! We have stayed here many times over the past few years. The place in the past gave great service; was very clean and taken care of. The breakfast was superior to those of other facilities. We checked in here on March for 13 nights. If we were able to pick up and go to another facility we would, but we both have disability problems. When we checked into the room we discovered two of the four lights above the sink were burned out. Of the two spools to hold toilet paper, only one had toilet paper and it was about 1/4 of a roll. When we called for more we were told we had to go to the front desk to pick it up, they would not bring it to us. We also discovered that the interior of the refrigerator was not cleaned out, there were crumbs in parts of it, I guess so much for being careful during the coronavirus. When I had a delivery from Amazon and an important overnight FedEx envelope, again, they would not bring it to us, we had to pick it up, it was not this way in the past. In fact, they didn't even call the room or leave a message that they were holding anything for us, I had to call. They used to clean the rooms every day, now it is just once a week. If you want clean towels, you have to go to the front desk. The grounds are disgusting, dirt and debris all over. Dead branches and leaves that are apparently from last year. On one side of my building, a part of the trim and decor of the building is falling off. I hope to post photos of everything. The attitude of the front desk was deplorable. I called Marriott's corporate offices and they took a complaint and said the manager would either call or email me, I received nothing. As of today, this place is no different than one of these discount $275 a week slums you see on the road. I can understand that they cannot have their buffet breakfast any longer due to the covid-19 virus, but they don't even offer a grab-and-go breakfast in a bag as other places do. The Hampton Inn up the road offers a grab-and-go breakfast. Here they said we have some items you can buy. Obviously, we will probably never stay here again, and, have to evaluate if we will ever stay at any Marriott facility. For our return trip home I have already booked Hilton hotels. So, avoid this place unless you want to have a self-service facility that is not maintained. read more

I am a dedicated Marriott and Hilton patron and when I stay out of town, I always look for a room at one of their hotels first. Northern N.J is a bit pricey for hotel rooms and I found that out waiting until a week or two prior to my stay. I chose this Marriott and compared to the many I have stayed at over the years, this one was disappointing. The general lobby and common areas seemed outdated and not very well kept up. Throughout the hotel , there seemed to be certain odor or stench that I never experienced in other Marriotts. I did not know they allow pets to stay here so that could be it . I also smelled smoke near some of the exits which I assume would be disrespectful smoking patrons and hopefully not employees. Our room was fairly nice, well decorated and spacious, but it lacked that fresh inviting feeling you always experience when staying at any Marriott brand hotel . The breakfast was the usual bland experience and it was very overcrowded, so we passed it over our second morning here. What really shocked me was when I returned to the hotel late Saturday night. NO OPEN PARKING SPACES.I had to park in an awkward non -designated location on-site far from my room which really ticked me off. I cannot image these were all hotels guests. I will definitely ass this hotel up when I stay in Norther Jersey again. read more

one of the worst customer service experiences i have ever had. the day before checkout we received a late notice (3pm) via a note under our door, that water would be shut off in our building the next day. My wife and I were staying with our infant son and needed the water to bath him and mix formula so i requested that we terminate our stay a night early so we could move to another residence inn in weehawken. The property manager refused to let us out of the night stay despite the disruption in services because it was "after cleaning services were gone for the day" despite this being ILLEGAL according to NJ A6246 / S4295 which mandates that hotels communicate information about service disruptions "in all modifiable mediums in which the hotel advertises, solicits customers, or through which customers can book or reserve rooms or services," and that upon doing so, guests are permitted to terminate reservations without fee or penalty. The corporate response was also horrific. I brought this to the attention of the hotel and the corporate office and was basically sent on a wild goose chase and the case remains unresolved. i will be contacting their corporate office, dming them on linkedin, and posting to this to their social feeds. also, in addition to the management team being utterly incompetent, this hotel is dated and gross and smells like dog urine. read more

I stay at the Residence Inn saddle river this past weekend for Valentine's Day weekend.The overnight manager was being very rude. He asked my boyfriend to print out a paper for the discount and told him he could print it out on the computer. That was fine. My boyfriend tired to print out the paper but the computer unfortunately didn't have any internet service. He was unable to recover the paper from his email. The manger was asked if we could send it to his work email so that he could print out the paper the manger was being very difficult. Just kept repeating he needs to print it out. Another person came to help and he was able to restart the computer to see if he could help. He also made a comment that they lost power yesterday and someone came to fix. My boyfriend asked the Manger like why are you being so difficult.. you don't want us to use the discount "he said no." The manger finally check the computer and saw that the computer had no internet service. AFTER 45 mins he finally allowed my boyfriend to send the paper to his work email. I'm not sure if it was because we looked young or something else. I know that the night manger didn't want to help. Other then that experience with the night manger we enjoyed our weekend read more