The room stunk of cleaner, check in, which is at 3PM but I arrived at 3:45- 4PM, was chaotic and long with the front desk person calling the cleaning staff several times to ask if the room I chose as a Hilton Honors member was ready, but it wasn't and in the middle of the desk clerk trying to figure out where my reservation was, a man (customer) walked right up asking for the clerk to change out a $20 for him. Luckily, she told him he'd have to wait a minute. Finally, the clerk asked me if another room would be OK and I said it would be. Once I got to my room there was cleaning staff in the hall way and several carts. I go into my stinking to the high heavens room and within 10 minutes, someone from cleaning was briskly knocking and announcing "HOUSEKEEPING!" Then attempted to open the door, but I had the stop on, so I opened the door and I still don't know why they knocked. I asked her if the room was clean and I didn't get an answer. I went out, then came back around 9PM, apparently there are free cookies, I didn't know about until I was leaving the next day and then it was just too late. And I want to mention, every single Hilton brand hotel I have stayed in gave me water bottles as an honors member, I didn't get them at this location. The next day was check out and I'm glad it was only one night. I got up early and was the first one down for breakfast. Unfortunately, the eggs had hair in them and everything else tasted off. at least they had fresh bananas. This hotel overall was a disappointment. read more

Room was clean. Very disappointed in the management. While I understood when I booked my reservation that I wouldn't be able to cancel, due to a family emergency, I had to cut my stay by a day. Since I was to return to the area two weeks later, I asked if the day could be transferred to the next visit. I was given a phone number to call, since they couldn't make that decision. I called the number and after being put on hold, was told that the manager of the hotel was not agreeable to doing that for us. So why give us the number to call? Disingenuous. Wasn't asking for a refund, just a credit toward another stay. They lost a customer. read more

I don't recommend staying here, here's why: Our birthday celebration was marred by a dismal experience at this establishment and the owner's discourteous attitude. We spent the night there and encountered bed bugs at 3:30 am, which forced us to leave immediately, after documenting the evidence and informing the management. We initiated a claim, but the owner denied our allegation and claimed that he and the housekeeper found no trace of bed bugs, despite our incontrovertible proof. Moreover, he insinuated that we either "planted" the bed bugs or brought them in ourselves. This was a highly unprofessional and customer-unfriendly behavior. We have contacted the corporate office and appropriate authorities and are pursuing this matter further, even if Reza is being uncooperative. BEWARE OF BED BUG INFESTATION AND POOR CUSTOMER SERVICE. read more

Hampton Inn Paramus - bed bugs! - Hotels Near Me - Paramus, New Jersey

Very nice clean hotel. The staff was pleasant and helpful. The beds were very comfortable. The only downside was the major construction going on in back of the hotel. read more

Fabulous location if you need to be in the Paramus area and traveling to other areas in northern NJ I truly appreciate how sensitive the staff was. Rooms were very clean Breakfast was delicious fresh and the attendant kept the area very clean and the many offerings full read more

Spent 3 nights at this hotel and very pleased with the facility as well as the staff Mostly Zakir Ali the front desk manager Zakir took the time to call me when a package is anticipated arrived and safely stored it until we returned later in the day Breakfast was very nice as well read more

The front desk people are some of the friendliest and helpful I've experienced while visiting area. Breakfast is hot and excellent and everywhere looks SO CLEAN! Love this place. read more

Okay to start off, I will say the 2 stars is mainly just for the staff making the overall experience terrible. The actual building and room itself is built very well. It's all new construction, and is in a great location. As I said I will start with the positive. The price we got for the room for a holiday weekend was great. The location is walking distance from Paramus Park Mall. It's also right across the street from Bonefish Grill and everything else is just a short uber ride away. The room was big, bed was comfy and everything else was nice. However the staff not so much.. Our first night there, we arrived late at 1am. We asked the front desk if anything was open near by. He said hes the BoneFish Grill right across the street. So we walked across (by the way it was FREEZING cold and windy) to find out it was actually closed. Thanks for the tip (not). They also offered us "complimentary" waters which they ended up charging us for later. They were super cheap on giving towels/sheets to the point where we had to call housekeeping several times to complain. The front desk girl was extremely rude to my boyfriend and had an attitude. The continental breakfast was out of hash browns, cheese, and didn't have straws by only 930am. There was only 1 person cleaning and they had their headphones in and looked really unprofessional. On top of that one night we went to the "bar" they have there. The same girl that was rude to my boyfriend, over poured him to empty the bottle and ended up double charging him for his drinks. He paid 56$ for 4 drinks of whiskey. This girl was also sitting down texting on her phone the whole time. And that's not all, upon check out, I asked the front desk guy to switch the cards on my file for the charge. Good thing I got the receipt because they tried to charge me a random $320 for nothing one one card, plus the total bill plus another 159$. Also good thing I have a good bank and fought the charges. I ended up calling Hilton Corporate about the whole experience and had to FIGHT to get 20% off. When I was still dealing with the credit card issues even a week after the trip. Ugh. They really need better management and staff here because it was horrendous. I have never experienced such cheapness from a "Hilton" type hotel. read more

While Hilton advertises its Covid safety this place falls short. From housekeeping staff wearing their masks on their chins to management training an apparent new hire re the breakfast buffet both without masks. Further had two unmasked guests ride down in the elevator and serve themselves without masks. No enforcement by the hotel. I called customer service which indicated I would get a response in 3 days. It's been a week. Obviously they don't care. Will not be staying at any Hilton properties in the future! read more

I have never experienced such an amazing customer service team like I did here! Eugene and Fred went above and beyond to make my stay amazing. I had a horrible trip on my birthday and when Eugene found out he put a birthday treat in my fridge with a candle!!! This team has restored my faith in genuine customer service. And thats coming from someone who spent 20+ years working one on one in Customer service. I'm speechless! Wow read more

Allow me to give some background info: Due to circumstances beyond my control, I needed to vacate my apartment in Edgewater, NJ. The first night I stayed at the Marriott @ Glenpointe. It's a fairly new hotel, large, empty and eerie. Upon arrival it seemed as if I were bothering the front desk staff simply to do their job. Once checked in, went up to the room and the door DID NOT have a "sanitized seal sticker" on it. In times of COVID that added more apprehension to my discomfort. At bedtime, unrolled the blankets and the sheets had a stain on them (bodily fluid). Immediately went downstairs and asked for a change of room - yet again, feeling as if I were bothering the people to do their job. Next morning, happily checked out KNOWING I would NEVER RETURN. I found myself at the Hampton Inn Paramus because of my love of Bonefish Grill. Long story short, the General Manager - Eugene, was able to negotiate a price for my extended stay (up until that point I'd only stayed on the $99 nights). I stayed for approx. a month. One gets to see a lot in a month! I'll begin with the rooms because that review will be shorter. Rooms: Upon arrival to the door, sanitized seal on the door. Once in, the room smelled clean and fresh. The housekeeping ladies begin early and work late. Anything I needed I simply asked them. Rooms were nice and comfortable. Housekeeping staff all friendly and cordial. Front desk staff: Two words to describe the front desk staff - AWESOMELY PHENOMENAL!!! The front desk staff - exceptional service in attentiveness, dependability, effective communication, empathy, friendliness and responsiveness. The General Manager, Eugene doesn't know I witnessed this, but I did. One morning while I was working downstairs in the lobby area, an elderly, visually impaired woman had been downstairs trying to get breakfast. Not only did he tend to her needs but he also escorted her back to her room and took an additional lamp with him from one of the lobby tables. She'd stated she was legally blind so perhaps the lamp was to assist her while in the room. It wasn't him simply doing a job, It came through that he sincerely cared about her well being and gave her one to one attention to ensure she returned back safely. All of the staff are great! Eugene, Fred, the young woman with red hair and another young man (I'm sorry, don't know their names). If you do not stay at the Hampton Inn Paramus, you are missing out not only on comfortable, clean rooms but a staff that makes you feel at home. They seriously are a great bunch of people! The day before checking out I also had the pleasure of chatting with Albert Lopez. Another great, hospitable Hampton Inn representative! At the end of the night it's not about the place, it's ALL about the people (who make the place). This is one place you should not deprive yourself of. Give it a try, I assure you, you will love it there! My ONLY COMPLAINT is that I had to leave - finally secured a new apartment. read more

I would give this place zero stars. Most disgusting, despicable staff members Michael and the manager (starts with an R) I have ever come across. Hanging up on you is the theme of their hotel. God forbid you have an emergency or are in a dire situation, they will not help you! 2 of the biggest POS's I have ever come across. They should be fired. I was promised a room instead of a refund because I caught COVID and couldn't keep my reservation. And because the employee who promised it to me isn't there anymore, they refused to help. In the words of Michael, the front desk dick, "COVID or not we lose money when people book from 3rd party sites and cancel". Like WTF?! Now I cant book from another website?! And I'll also mention, THERE IS A NOTE IN THERE COMPUTER SYSTEM THAT I WAS PROMISED THIS ROOM!!! read more

This is one of the best Hampton inns to stay at! The staff is so friendly, rooms are extremely clean and overall has a home feel to it. EUGENE is also the best and goes out of the way to make you feel right at home :) Location is near the malls, has decent restaurants near by and a cute little bar inside! read more

Great hotel! Staff was nice. Everything looks and feels new. Very clean room and bathroom! Another plus is free breakfast! It does get a little crowded during breakfast. Other guests can get a little pushy so make sure to go early to avoid the crowd! Small Inside pool with outside seating and the gym were nice. read more

Hampton Inn Paramus - Nice NY art in the room. - Hotels Near Me - Paramus, New Jersey

Fred Sosa went above and beyond, he was extremely courteous and made my stay enjoyable

Unbelievable. I read on the website about the cleaning procedures this hotel was taking due to COVID19. Apparently, there was suppose to be a seal on the door to show that no other guests have been in the room since it was clean. I arrive and no seal. We called the front desk and the kid said he had no idea what we were talking about. Asked for a manager and we were told he won't be in till tomorrow. Called again before we checked out as it was a one night stay, the manager was still not in. Don't have something on your website if it isn't true! How do I know that the room was even cleaned? Good thing I brought my own disinfecting products!!! read more

Beautiful new hotel. The front desk manager, Sam, was so accommodating and made sure we started our stay off right! They were there to answer all our questions and offer restaurant suggestions. Great gym. Will definitely be back! read more

I'm going to say that I've traveled a lot , and have never stayed in a better hotel , staff is amazing , Eugene went above and beyond making sure everything we needed was there before we asked , he is the manager at the hotel , and he treated us like we knew him forever ..when did you ever hear of a manager come to your door and make sure we were completely satisfied. My fiancé had knee surgery and we lived out of town and needed a place to stay , after calling Eugene , she felt so relaxed and comfortable, he gave us a beautiful room , checked on her everyday , to Make sure she was happy with everything !! Would HIGHLY RECOMMEND this hotel , close to EVERYTHING. , can't get any cleaner , staffs Amazing !! Love this place , only place we'll stay in Bergen county !! Thank you. Eugene read more

I stayed here March 21st to the 22nd. Checked in around 6:30pm. The two Front Desk Clerks were very nice. I just had one issue and that was I wasn't allowed to use my debit card as a credit card. One lady was in training. The older lady was the one who stated if it's a debit card it has to be used as a debit card. I said I have no PIN number and never use it as a debit but she said I had to use it as a debit. Long story short they allowed me to pay cash and w/that I had to pay $100 deposit. I was kind of upset because all my cash was my shopping money as my birthday was that Saturday which is why I was in NJ. I went to my PERFECT room pouted for a minute and then got over it. The room was perfect, the staff was perfect, the breakfast although I didn't eat because I was in a rush it was also perfect. I drank some orange juice and took a banana. I will definitely be back. Everything was nice and clean I have no complaints at all. read more

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