Recently stayed here for a work trip. The customer service here is great. The front desk person was able to accommodate me having a room on the first floor due to foot injury. They are in the process of renovating the hotel rooms so there was a strong smell of paint in my hotel room, which I didn't like. The continental breakfast was pretty good. They're also located right by the highway for easy access. read more

See all

Stayed here due to my wife having surgery at hackensack hospital. Check inn was great and MAnager on Duty was great. 1st room toilet didn't work as well as bed was squeaky every time you turned. Manager switched us to a new room since I complained and expressed the fact that my wife was having surgery the next day and needed to be able to sleep. Second room I went to take a shower in the a.m.. My wife got scolded with hot water. Could not adjust the valve to get it to a point where you could shower either at a comfortable level. It was either cold or very hot. The bed also squeaked all during the night. Went to the front desk the next morning to my complaint and was told that the general manager was not in and that I would call me later that day to discuss. Four days later I've had to receive a phone call. Very unhappy with the service. always stay at Marriott's, and I've never had an issue such as this. read more

The hotel need to be more organized specifically in the breakfast area and many entrances are not working so you always have to come in the front entrance, the make a little uncomfortable if you are parking a little far. Breakfast is not good variety, always the same each day and eggs need to be more cook. read more

As you can see from my last review earlier this year I stayed here earlier this year with four rooms for my family. We all enjoyed our stay here last time, therefore I reserved another four rooms for my family again since we had to attend another family affair in the area later this year. I used my Marriott Bonvoy hotel points to book all four king bedrooms for Saturday through Monday for a two night weekend. Each of the four hotel rooms cost me 49k points each or 196k points for four rooms for two weekend nights. Our Saturday check-ins and Monday morning check-outs went smoothly.I had not problem using my points. The parking lot was busy when we arrived on Saturday, but had less vehicles on Sunday evening. I had a standard king bedroom #233 located on the second floor rear of the hotel overlooking the construction of new buildings. See my pics. My room had a small refrigerator. The bathroom shower had liquid dispensers mounted on the shower wall to dispense liquid shower gel, shampoo and conditioner. I was disappointed that I was not upgraded to a suite as I was upgraded earlier this year, since I also reserved four hotel rooms earlier this year. My room had a 43-inch LG flat screen HDTV. We also again enjoyed the adjacent and connected Bonefish Grill restaurant. We will likely return here again if we have to attend another family affair in the area. I like the location of this restaurant to my other family and friends in Bergen County. read more

Fairfield Inn & Suites by Marriott Paramus - View from my room 233 - Hotels Near Me - Paramus, New Jersey

See all

It's just that these pillows are too damn soft for my big meat head! Other than that it's a Cinco Estrella. Very clean rooms and the hotel in general. Thats my thing, cleanliness. Even before COVID, I'll pay a lot more for a nice clean hotel. This is it. Oh, did I mention that it is connected to the Bonefish Grill?? Yes please.... Great location, next to a mall. One more thing.... Golden Malted waffles with the included breakfast.. eggs, bacon, cereal, et al. But old school make your own twisty waffles ?? Awwww gawd... read more

Fairfield Inn & Suites by Marriott Paramus - Ah geeze, Golden Malted waffles..... - Hotels Near Me - Paramus, New Jersey

DO NOT STAY HERE! We stayed here for a wedding this past weekend. When we final got our door open (we had to hip check it open) we were hit with a moldy/musty smell. I thought it was just me, but my husband said it was a horrible smell. one sister in law said hers was bad too. then my broth in law said his room was never cleaned. He had dirty towels on the floor and bed! I went to the front desk and asked if they could send someone to clean the rooms, as the hotel was full with wedding guests. (I'm going to add here that the staff was very disinterested in the problem) as other people were at the desk with the same problem. They said they would send someone, so we waited. They never showed up. I went back to the FD, new guy was there. I explained what the problem was, he called housekeeping and they said they went. I explained they didn't because we hadn't leaft and no one showed up. The gentleman got aggravated and put a plug in in the room. We had no choice but to wait for the housekeepers to come back the next day. I finally saw one and she went in and gave it a thorough cleaning. IT STILL SMELLED. DID I MENTION THE BLACK MOLD ON THE WALL NEAR THE CEILING? Owners/managers, do better. If it was just me it would be one thing, but every person on that floor was complaining about the smell and lack of cleanliness. read more

The standard answer for this hotel is 'no'. No, there is no A/C in the hallway on the hottest day of the year (and, no, there is nobody in management to help); no, we only have one washing machine and it only takes quarters (how about credit cards?); no, we don't have change at the front desk (so no tip for housekeeping today); no, there is no room on the other side of hotel, away from construction. Very, very disappointed in staff responses and attitudes. read more

Clean rooms, lots of working space downstairs. Breakfast was ok, I always stick to oatmeal but they also had eggs (skip the hard boiled) and other items read more

We stayed here for two weeks. We've been staying here for many years. The hotel was sold to someone and it's not the same. Just about the whole staff left. The furniture is old and stained in the lobby. The breakfast is awful. They serve microwaved French toast, microwaved cheese sandwiches, and when I asked for a piece of whole wheat bread was told by manager it's a Marriott policy to only have it on weekends, and if they put some out she thought Marriott undercover could be there and they would get into trouble. The manager hides in her back office and saw her walk out 3 times in two weeks. We came back at 5:30pm one day and our room wasn't made up. They brought us new towels and left wet ones on floor near front door. This hotel used to be very busy but isn't anymore. It appears nobody cares. Won't be going back. read more

It's a conveniently located hotel and has been recently renovated. It's clean, and quiet - and the onsite staff is all super friendly. Aside from these notes, I need to take a moment to recognize Jose who manages the onsite breakfast buffet. This was hands-down my favorite breakfast experience. I travel a ton for work and this has been my favorite breakfast experience. Jose was proactively running around to check on all the breakfast foods (including temperature and supply) and checking in with folks coming by. He was humble and friendly, kind, and owned each part of the breakfast experience. Thanks, Jose - it was a memorable experience. read more

BEWARE! these people are scam artists! I booked a stay here thru hotels.com and paid for it in full on their website. When i checked in they asked for a credit card for incidentals fee of $40 a night...fair enough. When I checked out they charged my card for the full amout plus the incidental fees again so i was double charged for the same stay. They are supposed to be paid by hotels.com and not me since i already paid for it. I contacted hotels.com about this fraud and they tried to contact this hotel to get a refund but was told that the person who gives refunds is on vacation....yup..the usual bs response. Then i get an email from hotels.com saying the hotel refuses to refund me and there is nothing they can do about it. When I was ready to contact a lawyer for fraud hotels.com stepped in again and refunded me on their end but told me the hotel is giving them a hard time about a refund. CHECK YOUR CREDIT CARD STATEMENT AFTER CHECKING OUT AT THIS PROPERTY IF YOU BOOKED IT THRU A 3RD PARTY SERVICE. This hotel likes to double charge people for stays and then deny refunds. Its illegal and they should be investigated by Marriot corporate or a law firm. read more

This hotel is located right near the mall on route 17 in Paramus New Jersey. It is a little hard to get to if you are not sure of these roads in the area. Once you do get to the hotel however it is a good place to stay in this area. The breakfast is better than most of the breakfasts in hotels. Some of the food may be a little different tasting than you are used to , the sausage for instance. But there are plenty of other choices to be had on the breakfast bar. The room was large enough and comfortable. The walls may be a little thin because in the morning I could hear the voices in the next room pretty loudly. The hotel staff was nice and polite any time I had to deal with them. I would stay here again if I needed to return to this area in the future. read more

Fairfield Inn & Suites by Marriott Paramus - Hotels Near Me - Paramus, New Jersey

See all

This hotel recently changed ownership and now has new managers. The new manager does NOT know how to provide good customer service. During my last stay, I was bit by a BEDBUG. I know it is a bedbug because I found it on my ear. When I told the front desk and the manager about it, the manager made me feel that I'm making it up. She did NOT apologize and she did NOT assure me that they will bring professionals to deal with the bedbugs. I had to check out early and find another place to stay. The manager never offered to comp my stay and gave me a hard time when I requested to check out earlier. I will never recommend for anyone to stay in this hotel again. I used to like staying in this hotel because of the staff. For the last couple of years, I stayed here on average a week every month. What a shame that it is no longer the same place because of the new manager. read more

Was very happy with our stay at this hotel. The rooms were clean and decorated nicely. The staff and everyone at the hotel was very nice and provided whatever we needed. Parking is easy and the area is safe. Everything met our needs. The only thing keeping it from being a 5 is that the breakfast could be better. The offerings were a little average compared to many of the Marriott properties I have visited. A little more effort in that department and it is top-notch. Thank you for everything to make our stay comfortable and nice. read more

Pros: Hotel is nice and easy to navigate. Their lobby shop was very convenient. Proximity to the mall was a plus. Excellent customer service. Con: A man used a key card to open my room door! I slammed it shut & latched it before he got in. The hotel said it was housekeeping but he didn't knock and announce his business. He didn't have a cleaning cart or uniform. Plus, I had just come from the lobby where I said my room # to buy something. *Ladies ALWAYS use the latch.* Not just at night. This was 10 am! read more

Clean and conveniently located hotel. Staff very kind and considerate. Breakfast egg white spinach frittata and coffee helped my days start out great. Good experience. read more

This is my go-to spot for when I'm staying in Bergen County. Great amenities for the price, everything is always clean. Modern rooms, and the staff is great. Good restaurant attached, and convenient location to the local highways. read more

Some of my coworkers advised me to stay away from this branch of Marriott, but I'm glad I came! Rooms were very clean and comfortable, staff was extremely helpful. Breakfast provided wasn't bad - not really to my personal taste as everything was prepackaged food (makes sense for COVID, can't blame them) but with plenty of options. I actually used the on site gym which was nice. However, why is there no recycling??? I even asked at the desk and was told they don't do that. This is a big chain, I was very disappointed. I ended up having to take my recycling with me so I didn't have to throw it away. Sustainability is extremely important to me and recycling just seems like such a basic thing for a hotel to manage. That is really my only criticism of the hotel - the only thing that would make me hesitate to come back here. Otherwise very nice place to stay. read more

Nice brand spanking new Fairfield Inn. Love the colorful lobby decor. The new spruced up Fairfield look is a welcome change from the older style Fairfield Inns. My room was suite, and it was large comfortable. It was equipped with fridge and microwave. I prefer this property to the other local Marriott properties. The Courtyard on Rt 17, can be a challenge to get to because of Rt 17 congestion. The Park Ridge Marriott is elegant, but can be really noisy if they host a wild wedding or party. The Fairfield gym is not great, but better than the Courtyard. The staffing at night at the Fairfield is very thin. But all round it is one of the best options in the area. read more

See all

Stood here for business. All staff was friendly, always was greeted. Bed extremely comfortable. Very clean, large spacious room, cool 70s style ambience. The hotel provide daily transportation to and from work site and to restaurants and the mall. Super close to a mall with many fast food options. Breakfast is your average hotel breakfast. Didn't see any regular water, they did have water available but with a lime in it, and I didn't like that flavored taste to the water, just wanted plain water. Nice stay. read more

See all

I just checked in just too find out they are cleaning the carpets in my room while I staying there. The letter states the carpet will need 4 hours to dry!!! Also, they are cleaning the furniture and it will be wet 1 to 2 hours. Maybe I should of been warned about this before booking the room. read more

Fairfield Inn & Suites by Marriott Paramus - Hotels Near Me - Paramus, New Jersey

I stayed here for one night on a Saturday to attend a wedding nearby. The price was right for a last minute booking, and I was very happy with my stay. Pros: Free (and fast enough for streaming) wifi; Free (and ample) parking; Didn't try the food but the bar was packed, and they do offer room service if you want; Despite the bar being packed, my ground floor room was quiet; The bed was so comfortable, I didn't want to get up; Bathroom was clean, decent pressure and very hot water in shower; No vanity but enough natural light from the window to get makeup ready for wedding; My only criticism is that I wish there were cotton balls/qtips in the bathroom. This place is a bit difficult to find, even with google maps leading the way, but worth it once you do. read more

I travel a lot for work and I was looking to stay at a new hotel in Paramus. When I stumbled upon this hotel online and saw all the amazing reviews I thought to myself "I need to check this place out!" So far, the reviews and comments that I read prior to booking live up to their expectations. The staff is incredibly friendly, the location to the parkway is prime, the rooms and lobby are brand new, and the rooms are incredibly clean. I can go on and on, but I will spare you. If you are planning on spending more than a night or two, or just passing through Paramus and need a place to stay. I highly recommend staying here. P.s. - free breakfast. Need I say more? read more

Clean and brand new. Much better than the previous Radisson that was here. Bonefish grill is connected to this hotel, so you can just stay here after a long day. Ok, this is my update. Even better now that I'm back. Hotel staff is friendly. The manager, Maureen is amazing!! She was so accommodating. ( they need to give her a raise) I highly recommend this hotel read more

They put me in the hearing impaired room, which is code for right next to a door so the constant door opening and conversations wouldn't disturb a deaf person. I am not deaf. But I do know deaf people. The vibrations will still disturb them. It feels like an airline squeezing more seats in, these two rooms next to the loud exit door. The door is opening and closing all night and all morning, usually with loud conversation. The air conditioning is also quite loud. And to top it all off, when people in the room above walk around, you hear every step. Is every room this bad with outside noise or is this really a "who cares, they're deaf" situation? I wonder if other reviewers haven't been to brand new, nice hotels and that's why they think this a beauty. At most this is a $130 room priced at $190; and that's only if the constant noise wasn't an issue. With the noise this room was worth $70 max. It's a weird area. The hotels are all overpriced but the good quality deli sandwiches nearby are cheap. read more

Can't say enough about this wonderful hotel and how welcome they made our family feel who were in for a graduation. They even upgraded my mother-in-law's room to a suite which made her weekend thanks so much highly recommend read more

Checked in and was charged and assigned a king bedroom. When we walked in it was two double beds and we went back to the front desk, he said it was his mistake and that's all they had left? It was very late at night and had already paid, so it wasn't worth the fuss but definitely a major disappointment they didn't do anything for us. Walls are extremely thin. I was woken up out of my sleep several times throughout the night, once to a screaming baby for about 3 minutes. You heard every time someone opened and closed their doors. And all the foot traffic. Room wasn't super clean, there was some hair in the shower and things in the bathroom I could tell weren't cleaned (like the sides of the sinks, which I noticed from the toilet) When I checked out I reminded the woman at the front what had happened with out room and she said they didn't overcharge us. Overall, i wouldn't come back to this hotel. There are so many in the area. read more

While visiting a friend I got in an accident and could not fly home when I expected to. I called the Fairfield last minute and they found me a room that was in my price range. What an excellent place to stay. The rooms were fantastic newly decorated. The breakfast was fantastic, highly recommend. read more

I absolutely love this hotel! I've stayed here a few times now and every single time it has been a great stay. The staff is friendly, the breakfast is pretty good and the rooms are always clean. The best pet of the rooms are the smart tvs! You can watch Hulu or Netflix on them and sing into your pandora. Great hotel! read more

Great little hotel ! Clean, comfortable, good breakfast, convenient to everything in Paramus!

What a great hotel!! My family of 5 stayed here last night after the Giants game. It's about 20 minutes away so it's convenient. We had 2 adjoining rooms. One was a queen suite with a little living room and the other was a room with 2 beds. The front desk staff was friendly and helpful. The front desk manager gave us some menus to order food and also suggested the connecting restaurant. We ultimately decided to order food because it was 0 degrees outside and the thought of going out to eat horrified me. Having the 2 rooms was a lifesaver...because I'm old and didn't want to stay up until the teenage boys decided it was time to sleep. Beds were cozy. Rooms were clean. The bathroom was beautiful. Now remember we are a family of 5...the breakfast the next morning was banging. Totally filled ya up and was delicious. Will definitely be back...I spotted a shopping mall next door that I will need to investigate next time. read more

Blocked 10 rooms for an event and I must say, the staff and manager were very helpful and friendly. The facility is clean and well kept. It is located next to Bonefish Grill and there is a mall within walking distance. I would recommend this hotel to my friends and family. read more

This hotel has the BEST customer service! It also has a free full breakfast. The rooms were recently remodeled. Loved the experience here!

this review is for my friend Mark. Mark visited NYC with his family. As a long time friend, he wanted to live close to our home during his visit. We ordered this inn for his family. They liked it. clean and cozy. read more

Great hotel, courteous and helpful front desk personnel. Clean rooms. Just "wish" sheets were softer. Breakfast is great, except for the eggs-always scrambled on the very dry side rather than fluffy. Oatmeal is undercooked. Fruit gets replenished, but somehow I've always missed it at 7:00am, 8am, and 9am. Love that Bonefish Grill is in the hotel, as it's a nice option to dining. Overall a GREAT hotel! Would definitely come back! read more