Excellent professional service. Very clean and comfortable rooms. Walking distance to everything in…read moreSorrento! Fun and funky decor, with a pool and a rooftop bar and restaurant that has amazing views and really great food!! Ask for Cuomo Giovanni for great bar service.

We went to the rooftop bar, Terrazza Vittoria, and from the start, it was an awful disaster. Our…read morewaiter was rude, and worse, our four -alcoholic drinks were water and ice. We paid over 70€ for water. Avoid this tourist trap.

We stayed here for 3 nights in room 7 in May 2017. Loved it!! The view from our room was perfect…read moreand stunning! It was incredibly serene. We slept every night with the balcony door open. Everything was very clean and the staff was very friendly. There is no restaurant but there is a good breakfast served every morning with great cappuccinos. Also there is a restaurant next door that is great. The street they are on is really cute and has some convenient stores. There is a dry cleaners and some spots to get wine, cheese, bread and meats. We had great snacks to put in the fridge of our room. They also sell wine at the hotel. The key to your room is really big so you leave it at the front desk every time you leave. The hotel is high up on the hill which is why the views are so amazing. But it also means you have to walk about 15 minutes down the road to get to the center of town which was no big deal. If you don't want to walk there is a bus stop very close or you can have the hotel call a taxi for you but they charge a minimum of 20 euros just to take you down a rather short distance. Next time I'm in Positano I'm staying here again.

We arrived late and Lucia was very accommodating and made us feel so welcome. Just a 5 minute walk…read moredown the street from the Positano Chiesa Nuova bus stop. Our apartment looked just like the pictures featured on booking.com and I couldn't be more pleased. Two French doors open to the balcony to let in the breeze and we have a wonderful view of the Mediterranean Sea below. The offer some food items and a buffet in the morning for a small price. Loved this place, will definitely come back again.

BEWARE of the additional charges they will try to get you for. Customer service can be very rude…read moreand condescending. I Spent thousands of dollars for a 5 day stay here and they proceeded to add on charges for miscommunications within their own staff. You're paying for the view. The restaurant is probably the best part of the hotel.

This dreamy hotel was straight out of a travel magazine or Instagram picture. The individual rooms…read moreare located slightly on different levels with their own entrances and views of the stunning Amalfi coast, creating a magical sense of peace and privacy. The staff and service were wonderful, and the restaurant is amazing as well. The hotel has paths that connect down to the water so you can walk around as well. I'd love to come back!

We really enjoyed our stay at the Grand Hotel Capodimonte. It is in a great location with some…read morefantastic views of Sorrento, has great rooms, the service from the staff is friendly, quick, and always done well, they have a great breakfast, and they are more than willing to help with travel tours, etc. they also have great sitting areas, great pool and hot tub, and business/TV room if it's needed. We talked with other travel acquaintances about their accommodations and did not seem like they were as happy as we with our stay. We will definitely stay here again!

We came here for our honeymoon. The way we were treated was unfathomable. If you want to be treated…read morewith respect and hospitality- DO NOT COME HERE. My husband is an early riser and asked if there was somewhere to get a cup of coffee. They basically told him to figure it out himself. He asked again the next day and they were even more rude and responded with "I told you yesterday no". I was very disappointed in the staff and management and the treatment of guests. The food is horrible for the price as well.

Spettacolare What a…read morebeautiful hotel! Gorgeous views Fabulous service! Luxurious room! The nicest staff! Great restaurant with wonderful deserts! Perfect location off the beaten path! I could go on and on....

Absolutely stunning hotel! We enjoyed a terrace suite and it was well worth the extra price to…read morehave that beautiful view of the ocean and the nightly sunsets. ALL the staff were incredibly courteous and helpful. They offer a shuttle into Sorrento throughout the day which is super convenient and easy to catch. The daily breakfast was well appointed (albeit the same every day) and we enjoyed ocean views while eating. We ordered room service several times as well and that was always brought up very promptly. Highly recommend!

I really wanted to love this place, but unfortunately, it fell short for what we paid…read more The biggest issue was our room. The minute we walked in, it smelled incredibly musty, and things didn't get any better because the AC barely worked. It was constantly warm and stuffy in the room, making it really hard to relax or get a good night's sleep. The property overall is just a very old hotel that is showing its age and could use some serious updating. Breakfast was another frustrating experience. It's set up like a buffet, but you aren't allowed to grab anything yourself, so you have to wait for the staff to serve you. Because of that, the lines back up and it takes forever just to get a plate. The food itself was just okay, nothing to write home about. The only saving grace was the view and the location, which was admittedly really nice. But honestly, a good view doesn't make up for a hot, musty room and slow service

My daughter and I stayed here for 4 days and absolutely loved everything about this hotel. The…read morelocation was perfect...just a min walk to the port, lots of restaurants, and plenty of shops. The staff were some of the kindest and most genuine people I've ever met. Flor in the kitchen was so polite, kind, and spoke perfect English, making us feel right at home. At the front desk, Luciana and the entire team were incredibly helpful and welcoming. Even the gentleman who carried our suitcase upstairs was so polite and attentive. The rooms were clean, cleaned every morning, with fresh linens and new amenities each day. I will definitely stay here again when I come back. Truly a 5-star experience in every

i loved all the workers and the hospitality. everyday at breakfast we had the nicest waiters and at…read morethe check in desk the staff fulfilled our every need whether it was needing an iron or bug bite cream however... for the price of this hotel the cleanliness was not up to par. the fridge in our room had stuff spilled inside it. certain areas of the room had never been wiped off the breakfast was the best they had a buffet and you could order items off the menu for no extra cost included in your booking fee last but not least the pool towels are the roughest towels i've ever put on my body. i looked below on the patio to see that they hang them to dry... when i tell you my elbows hurt so bad after laying on them a tip for if you're arriving by the ferry/port: ride the cable car when you get to the top don't take any stairs down. the hotel worker at the port gave us a million directions that were hard to follow which made us end up climbing down lots and lots of stairs with our luggage just to find out we were in the wrong place and had to go back up...

Of all the places we stayed in Italy, this hotel stood out for its exceptional hospitality. The…read morestaff went above and beyond to ensure not only that our accommodations were perfect, but that our entire experience--including activities outside the hotel--was unforgettable. The concierge was incredibly helpful in securing several restaurant reservations we wouldn't have been able to get on our own, and her warmth and kindness were truly unmatched. Special mention to their breakfast--absolutely delicious--and the wonderful wait staff, especially K! The rooms were spotless and well-equipped with everything we needed, including a hair dryer, shampoo, and body wash. The location was also fantastic--convenient and picturesque.

What an amazing experience! To say my wife and I were pleasantly surprised with the way we were…read moretreated is an understatement! I was last in Capri 20 years ago and it has been my dream to always come back and to show my wife the amazing hospitality and beauty that is Capri/Anacapri. First off, you can call the hotel when you get to Marina Grande to let them know you've arrived and they will send a shuttle either for you and your luggage or just your luggage so you can go straight to the hotel or you can start exploring from the Marina and work your way up. To say we were shocked when we got to La Piazzetta and saw everyone in designer clothes and designer shops as far as the eye could see was an understatement, immediately I got a wave of imposter syndrome and regret of bringing us to a place in which we no longer belonged. Then, we got to the hotel. We got there very early, around 9:30am due to a sporting event happening during normal check-in time which was going to shut down the main road (the only way to get to the hotel) during normal check in hours, to see if we could store our baggage until after the sporting event ended and we could check-in. Not only was that not a problem, they immediately said "we can have your room ready in an hour and a half"! Granted, this was a special circumstance, please don't try to take advantage of their kindness unless it's a necessity. Not being prepared for how high-end Capri had become, we weren't necessarily "dressed the part", my cargo shorts and flannel/North Face fleece surely stuck out to them but they didn't let it show to us. Not once were we treated any differently than the guests dressed head to toe in Fendi or any other designer you could name (believe me, if you can name it, we saw it). At one point, we were leaving for the morning and a staff member asked which room we were in, I misunderstood and thought they were a lost guest because of how well they were dressed and tried to give them directions on which rooms were where (insert face-palm emoji here)! She gave me the Italian version of "oh, bless your heart" more or less, lol. The hotel has a shuttle that runs all day and into the evening to and from La Piazzetta which was such a great perk, it runs every 15 minutes, the drivers were all very professional and friendly! We were greeted each time we entered the lobby with smiles and welcomes and were asked how our day was or what our plans were, how our boat tour went, etc. The entire staff went above and beyond with kindness and hospitality and they don't know how much that truly meant to us both. The room was immaculate! We had a seaside view, you can see the Faraglioni Rocks from the hotel and we could see them perfectly from our private terrace as well, they happen to be one of if not my most favorite things that I've ever seen and I've been dreaming of seeing them again since I first came to the island as a teen. To wake up to and see the sunset with them was a treasure. The hotel has more than one restaurant, we dined at the main one just off the lobby and the food was delicious! The tomatoes in the caprese could not have been more fresh, the mozzarella di bufala was to die for, the seafood was local, dessert was fantastic! We were even given a traditional Limoncello shot with dessert but politely declined as I'm almost 2.5 years sober. This hotel will forever be the ONLY place we stay on Capri and I don't recall ever having an experience that made me feel like that about a hotel. Thank you all from the bottom of my heart for such amazing and kind treatment!

Had a far less than ideal experience. The only redeeming quality was the view. Couple notable…read morethings happened: - To start, our room smelled very strongly of mildew/mold, which we suspected to be from lack of the hotel's regular servicing/maintenance of the AC unit. With lack of servicing, an AC unit can start growing mold spores inside. My bf is particularly sensitive to mildew/mold and it causes him to break out with an allergic reaction. We tried to explain this to the reception staff but they didn't seem to get it. We tried to have them at least clean the AC unit, which they were very slow to finally do and the process took about an hour and a half of us repeatedly going back up to reception to remind them. When it was finally "cleaned," we went back into the room and found that the staff had sprayed a horrible smelling strong air freshener in the room, clearly to try and cover up the mildew smell. The fragrance actually smelled WORSE than the mildew and I started getting a horrible headache. They weren't able to switch our rooms that night since the hotel was fully booked, which I understand, and unfortunately there were no other nearby hotels with availability for us and it was getting late into the evening. So, we slept in the room with the doors open to let the room air out. The staff never once offered us anything for the inconvenience -- when I asked whether they could at least knock off half the cost for the night, they said they couldn't do that and offered us some drinks instead. ??? The next day, they were able to switch us to a new room (they told us the night before that we would get a "nicer" room), and the new room was just the room right next door and felt smaller than the first and was not nicer by any means. Still a faint smell of mildew in the second room, but we were ready to just give up and put up with it. - The second room's toilet seat was broken which was another ordeal to get fixed. - Then we took a look at the AC unit in the second room and what do we see? Mold! Black mold. And we found mold growing on the telephone cord in the bathroom of the room. We told the reception staff and showed them pictures. They just didn't seem to get that mold in a hotel room is unacceptable and a literal health hazard. They then showed us around two more rooms which were fine but we, at a minimum, wanted a refund for the first night for the inconvenience caused, lost time on our vacation dealing with the issues and time spent changing rooms, and most importantly the health hazards posed to us by breathing in the mold. The reception staff person (Vincenzo) began getting more and more upset and raised his voice to us that he was getting impatient with our requests (well, so were we, we didn't want to deal with this on our vacation....). We contacted the booking agency (Hotels.com) and were on the phone with them for 45 minutes to try and get a refund for the first night. To keep it short, at first Hotels.com offered us just a 10% refund ($150). This was laughable and we *eventually* got them to refund us the first night. - We ended up taking a new third room at the hotel. I took a shower in this third room and after the shower noticed a large pool of water beneath the sink. Turns out that water was backing up out of the cleanup because of a buildup of soap scum and hair (um gross). We had maintenance come by to drain it and our entire suite smelled like sewer gas. To top that off, the bathroom has no fan for some reason which is foul, so the smell was stuck in the bathroom. Also, breakfast buffet, dinner, and bar drinks were mediocre. We ate dinner at the hotel one night and had grilled fish which was not seasoned at all and a foul smelling black liquid came out of the head of one of the king prawns we ate. Thankfully, we didn't get a stomach bug. The pasta we ate was good. Again, only positive thing about this place was the view. Will not be returning even if this is the last place available on Capri. The front staff person is also in major need of customer service training. His behavior was unacceptable. BEWARE BEFORE BOOKING!