I and my family have been going here for over 10 years. But something has changed. They don't have it together anymore. I waited 6 weeks for my appointment and put off important work travel in order to go to said appointment and when I got there today, they didn't have it in their system. Further, I learned that the person who had scheduled me and given me my appointment reminder card got it all wrong b/c I wasn't even allowed to have a cleaning without first having new x-rays done. Having expressed my frustration in a fair tone of voice, another patient in the waiting room had the nerve to comment to me directly that they did not approve of how I expressed my frustration, which by the way I expressed with incredulity but was neither loud nor vulgar in doing so. When that exchange became more than just a simple back and forth, the office manager (Becky) came out and threatened to ask ME to leave but said/did nothing with regard to the other patient who had inappropriately leaned in and way overstepped what should be very clear boundaries, particularly in a medical setting. HIPAA anyone? RTD used to be a friendly and competent dental practice, but something is now amiss. My family will no longer be patients there, and I could never recommend them after such an offensive experience. Update for clarification: The doctors and clinical team are great. I have been in direct contact with Dr. Cassidy to reinforce this. Regarding the practice manager's unfortunate characterization that I was dismissed, this is simply not true. I left of my own accord because of how she treated me after handling the situation so poorly, and Dr. Cassidy communicated with me directly to understand if there was any way RTD could retain me as a patient. Regarding the practice manager's unfortunate characterization that I may have been speaking to the front desk staff in a manner that would be concerning or that I instigated the verbal exchange and escalation thereof, this too is simply untrue. If my voicing of frustration about the situation when the initial staff response is a shoulder shrug is concerning to her, then additional customer service training may be more helpful than trying to deflect blame. Her choice not to recognize (then and now) the other patient as both the instigator and the one who escalated the situation is truly unfortunate. I know it must be challenging for the practice manager to accept that her opportunity was to intercede on my behalf as soon as the other patient started inappropriately criticizing me and before any escalation could occur... rather than flub her duties, embrace condescension, mischaracterize events and aggressively deflect blame. Perhaps the practice manager will learn from this situation - though I have my doubts, as her immediate instinct in the aftermath of all this was to prompt a direct relative to add a 5-star review atop mine. read more

Let me just start with OMG !! As someone who has a fear of the dentist and has more of their fair share of nightmare experiences, I can honestly say I was ready to give up. I grew up in a large family and we didn't go to the dentist a lot I also have a sensitivity to Lidocaine and it effects my heart condition along with my fear of the dentist it is safe to say that I need a lot of work done and it is hard to find a dentist I'm comfortable with don't judge me or look down on me. However a dear friend of mine talked me into seeing her dentist and let me just say I was not looking forward to it to say the least! To my surprise I was completely shocked, I have NEVER EVER had such a WONDERFUL EXPERIENCE IN MY ENTIRE LIFE PEOPLE !!! I saw Dr. Zubick and his assistant they were amazing, I had brought with me some x-rays and a treatment plan from my current dentist and he went over it with me and they were so open and nice and for a minute I even forgot I was scared of the dentist. There were even things on my treatment plan that he told me I DIDN'T EVEN NEED and he did he told me what he would do and why and made me a plan of attack. Everyone there was amazing from the minute I walked in the receptionists, and the even the ladies that went over what my insurance covered etc. They were all so amazing, that I actually am EXCITED to get started and get the treatment plan done!!!! read more

Research Triangle Dental has ALWAYS been a great Blessing for me. As I selected this dental place to try and see how good they were. Actually ending up that they were GREATTTTTTTT. They have been very good in letting me know when my appointments are close..........my memory and those cards are what?, lost in the mail somewhere. The ladies up front are always so professional but also personally which is refreshing. You need that when you go in for a serious need. Just yesterday that happen to me. It's hard to be fitted in but they jumped right on in because I had a really book schedule. These people are good, wronggggg, they are GREAT. Also with a smile and always right up to the step and welcoming into back and fixing my problem. My dentist was really over booked but they assigned me in to see another dentist. As I has a small wait my dentist stopped what he was doing, came right on in with welcoming smiles and ready to fix what I had. He was cheerful and right on the point helping me. We even threw in some stories back and forth for just a few minutes of personal things that happened in both of our lives. Dr. O Could you really ask for more. This has always been wonderful service from the front to the back and then smiles walking out the door.................I think that 5-stars should be 10. Could you really ask for more!!!!!!!!!!!! read more

Dr Cahill is an outstanding dentist and the whole team at RT Dental always make every visit a breeze. I first visited Research Triangle Dental after cracking a molar late one Friday night. I was in a huge amount of pain and ended up spending the night unable to sleep and waiting in the ER for pain medication. I was heavily anesthetized and slept from about 7am till noon when I awoke in a huge amount of pain again. In need of urgent attention, I called all of the dentists in the area. Dr Cahill was the only one still working. He made time to see me and then performed the root canal that i desperately needed, even though it was in fact his wedding anniversary that night and my treatment was making him run late for dinner. There is no way I would have made it through the weekend in so much pain - and the only reason I avoided it was because Dr Cahill was such a great and caring guy. Subsequent to that experience, I felt a lot of confidence in Dr Cahill, and had him undertake extensive necessary work putting crowns on my teeth. This involved a couple of long procedures. Dr Cahill and team's skill and organization made the whole thing very comfortable. Best of all the results have been fantastic and my teeth look great. I highly recommend RT Dental to everyone. read more

I love RTDental! Growing up we couldn't afford dental check ups and even dental insurance. But RTDental has really worked with me and have allowed me to finally get the work and treatment that I needed! I am so appreciative of the staff and their services! The atmosphere is wonderful! Every time I come in they all greet me by name! They don't have to ask or search my folder they know who you are and they make sure you know it and are welcomed! One of the dentist had to be out and my dentist had to take all of his patients. And even though he had a full schedule when he came in to work on me he took his time and thoroughly explained everything to me. If I didn't overhear them you wouldn't even have known he had a full schedule. He was very attentive and answered all of my questions like I was the only one he had to work on that day!! And they gave me a pillow and blanket!!! I love being a part of the RTDental family and you will too!!! read more

This place is awesome, from calling to make an appointment to checking out. I really appreciated everyone who helped me at my visit. The gentleman who checked me in did an awesome job making me feel welcomed and helping me to understand what would happen during my visit, as well as my financial responsibilities. I got to see Abby and Dr. Cahill. Abby was very kind and thorough, explaining everything that she was doing. She also helped put together a treatment plan and explained the cost of all alternatives. Dr. Cahill was very efficient and made me feel very at ease! I really appreciated that he was straight forward about what I need to have done and what can wait. Finally, Christina, did my much needed cleaning. She was amazing. She was so sweet and gentle, but got the job done! Thank you all so much for making my first visit wonderful and giving me such great care. I don't hate going to the dentist anymore! read more

Going to the dentist or any medical provider right now certainly elevates your risks with Covid 19 and then there are the extra precautions and process to keep you and others safe. They handle this as well as it can be done with all the check-in paperwork on an iPad and you wait outside but my wait was quite reasonable. Found the dentist to be very capable and approachable and the same for the staff. They do seem to get that a balance has to be struck between why you are there and keeping yourself and others safe. I was impressed with the efficiency and yet it was not rushed. I'm pretty certain the dentist was highly qualified and presented me with 3 options for my dental issue. I'd feel comfortable with them doing the procedure I need even though they are not in my dental insurance preferred network. Got to check how much of a difference that's going to make but for now they seem to be the best choice. read more

I have been going to RTDental for my personal dental needs now for over 2 years. Dr Lopez and his Staff ARE THE BEST OF THE BEST at what they do. What they do is truly PAINLESS DENTISTRY!! Dr Lopez is a firm believer that Dentistry is an art and not some archaic form of torture. I have spent many thousands of dollars (No Dental Insurance) at this office, but Dr Lopez and his staff have always been able to help me find a financial solution when I personally thought there was none. Every single staff member in this office is a True Professional and clearly these people enjoy what they do. If you are looking for a Dentist go no further than RTDental. I made my choice with a smile and these guys have been able to keep it there for me, so for that I am extremely thankful. THANK DR LOPEZ!! read more

Wholeheartedly recommend RTD. The staff is professional, friendly, and helpful. This is the first dental office where I didn't feel ashamed of the state of my oral health (nor was I made to feel ashamed!). They were very matter-of-fact in laying out a treatment plan: this first, then we'll do this, and then this if we need to. They take pride in providing great service. I had a deep cleaning done. When I went in for a followup, they weren't happy with what appeared to be an incomplete job. They did it over again at no charge - sedation included! THEY wanted it right! Can't say enough great things about them. If you have anxieties about the dentist, give RTD a try. They will alleviate your fears and you will walk out smiling and kicking yourself for having stayed away for so long. read more

I used to be afraid of the dentist, not anymore thanks to Dr. Lopez. He is so gentle, professional, compassionate and honestly cares about his patients. Dr. Angel Lopez and his staff are very professional from the time you enter the office building until the time you exit out everyone is so nice, kind, and professional they do not try to rush you out. I highly recommend this office, especially Dr. Lopez he is the best. I was recommended from two coworkers Overton and Bell about this office and now it's been 6 or 7 years I tell everybody about Dr. Lopez. Honestly words cannot express the overall service you get from the doctors and their staff. I wish I had known about Dr. Lopez sooner. Thanks to Dr. Lopez and the staff at Research Triangle Dental, PLong read more

I highly recommend this place! One of the best dental office experiences I've had. I made an appointment and visited this dental office after seeing the positive reviews on Yelp. The services from the front desk, dental assistant, dentist and billing specialist were spectacular! Everyone was so friendly and kind and I felt they were very honest and clear about communicating my dental condition in addition to payment options with me. I had issues with my dental insurance provider and the office talked me through a practical solution which met my needs within the confines of my less-than-ideal dental insurance provider. I recently moved to the area and will certainly make Research Triangle Dental the dental providers for me and my family. read more

This place was wonderful! I have had a lot of dental work done, and know how to recognize a good practice. The facility was clean and up to date. The front desk was extremely friendly and functioned smoothly. Cody cleaned my teeth and took my xrays, and did a wonderful job (I normally hate getting my teeth cleaned, but she did a great job of making me feel comfortable). Dr. Lopez did my exam and was efficient and informative. He helped me decide which problem I needed to tackle first, and told me what could wait. I knew I needed to get my wisdom teeth removed, and they have a surgeon that comes to the office that can do it; even on a Saturday! Becky, the office manager, is super sweet and welcoming. I highly recommend them! read more

I have phobia when it comes to dental offices. I have been there three times and am happy to say that it was an amazing surprise. Everyone was so nice, from the front t the back. They were all very professional, courteous, friendly and gentle. Gentle was deffinitely what I liked. Today I had my teeth cleaned and it was one of the most amazing cleanings I have had from a hygenists. She was thorough, did cause any pain and my mouth felt so good afterwards. I will never go to any other dental office in the triangle area. I would reccomend this practice to anyone that likes quality work, up front cost and an amazing office staff. I am reccomending this practice to my husband and daughter. It truly is terriffic. G. Novack read more

I've been going here for years,I could not be happier with my experiences. I've only ever seen Dr. Cahill, but he has always been friendly and attentive. He seems to know what he's doing, and has never been shy about explaining things or answering questions. He has always erred on the side of not doing work that might be questionable. I have heard of situations where other dentists might put in unnecessary fillings to pad the bill, but I never worry about that here. Their facility and equipment are all modern. I have never experienced any unnecessary pain there. I really can't say enough good things about this practice. I haven't visited every dentist in the area, but I can't imagine it gets any better. read more

A DAY WELL SPENT ...A root canal and permanent crown all in one morning. I recently moved to NYC. I developed a toothache 2 weeks ago. The city that never sleeps has everything except for my Dentist of 12 years at RESEARCH TRIANGLE DENTAL. I flew in to RDU that morning and was on my way back to NYC early afternoon with my toothache a bad memory. They have STATE OF THE ART technology that allowed me to get a root canal and permanent crown in a half day. NO return visit necessary to removed a temporary crown. This saved me TIME and MONEY!! I will NOT be looking for a new Dentist in NYC anytime soon. I'll keep my Dentist at Research Triangle Dental, just a plane ride away! read more

While my visit wasn't bad, I really felt like I would receive a follow-up call after my tooth extraction...especially since I received at least 3 appointment reminders prior to the visit. Also, I returned 4 days later to express some concerns about pain. I was asked if I wanted to have the dentist take a look, there were so many people already waiting that I declined & the pain wasn't monumental. But walking to my car I'm thinking maybe they'll check on me in a few days after hearing about my pain issue.....but wait, the lady at the desk didn't even show enough concern to ask my name, so I guess not. Not a terrible place, but don't expect any consideration afterwards. read more

Love, love, love this dental practice. I moved further away from their office in RTP but still make the drive to go to this practice. The staff is always friendly and courteous and their Saturday hours make my dental cleaning so much easier to get to (companies don't want you to take off of work for anything these days....). I have been avoiding having my old large silver fillings replaced but Dr. Cahill didn't pressure me and made me feel at ease about the procedure. As to be expected, the numbing was the worse part for me (I absolutely hate needles for anything), but the filling replacement was a breeze. Two down and two more to go. read more

Dr. Lopez and everyone at RTD is amazing! They are very gentle, educate their patients, take their time, and are prompt and helpful in every way. They're sure to explain what they're doing, are kind, and never make you feel bad about asking a question. Dr. Lopez is so knowledgeable and funny and he makes you laugh even when you're nervous. Plus, he's incredibly good at what he does. I've never had such a good dental experience - and I am someone who experiences a lot of fear and pain during all procedures. I can't recommend them enough! I've tried other places in the Triangle and they are BY FAR the best. Even their front desk is amazing! read more

My experience at the Research Triangle Dental has been very very positive! I live in Syracuse New York and visit in Apex twice a year and have decided to make them my permanent dental office rather than a dental office in Syracuse. Dr. Lopez is my doctor and he is totally amazing! His upbeat cheerful positive caring attitude is a joy. Besides being really nice, Dr Lopez is extremely skilled. He extracted my tooth and was so gentle. It was a tough one because it was broken in the gum. I didn't even have any pain afterward, which was an awesome surprise. I love that Dr Lopez is my dentist now. He is worth traveling 740 miles to see. read more