This isn't a jaw-dropping tale of woe, it's just a case of an outfit being typically annoying by not showing up or calling, not doing business in an efficient manner, contradicting itself, not understanding how to change a simple shower head diverter, being outrageously priced, and just basically wasting your time.
I had a straightforward, uncomplicated job: replace 3 leaky faucet valves one being a simple diverter valve for a hand held shower head. I had photos of all three, easily adequate for a plumber to quote a price from the photos.
But Rescue was adamant, they would not accept photos; their plumber would have to go on site and see for himself. I thought that was really odd, making an extra, needless trip, but fine, if that's what they want. No doubt they'd cover it in the price.
I went to the job site and waited the entire 2-hour window but nobody came and nobody called.
When I called Rescue, they said their plumber was running late but would still come. I asked approximately when, but she hadn't even asked. She said she would call him back and then call me back. No explanation why the guy didn't call when he knew he couldn't make it so that I wouldn't have to wait at the job site for nothing.
She called back and said she'd send a different plumber who would arrive in about 45 minutes to an hour.
Just after 30 minutes later, the new guy calls and says it will be 35 to 45 minutes. (Okay, I can be flexible, thanks for letting me know.)
31 minutes after that, he calls (apparently not on his way yet) and asks if I can send him PHOTOS, which is what I tried to do in the first place and was told emphatically that they would not go by photos, insisting they would not quote without going to see for themselves--which would be understandable for anything the least bit complicated, but not for this.
So I sent photos and he said he could indeed quote on the basis of photos and would call me back within 2 hours with a price, sight unseen--which is what I suggested in the first place.
When he eventually called, he said the he would have to get underneath our generic Jacuzzi style tub to change the diverter, and for that alone (not counting the other 2 leaky faucets) the cost would be $1700.
Well, you do NOT have to get underneath to change the diverter valve, it is easily done from the top.
I called a different plumber (known to be high priced, so I called him reluctantly). He came and changed all three valves for almost exactly half the price that the Rescue guy wanted for just one of them.
Folks, save yourselves the headaches AND the high prices. Call call somebody else to the rescue, not Rescue Plumbing.
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