Obviously, you probably don't have a choice if you can/can't deal with these people or not, but maybe the companies that use them could catch some wind of how completely terrible this company is.
I am dealing with a medical claim that has been processed incorrectly twice now by the associated medical billing company. I received a call from this agency saying that the claim was again denied and the hold on the collection had been lifted. I expressed that this was again and error that I would need to investigate the issue again, as I have not had any lapse in insurance coverage for any time. The associate on the phone made a comment indicating that if the claim came back denied, that it was denied and that I need to "Grow up and pay your bill". During the time I was being insulted by this company employee, I was asking the associate to please listen to me, at which point I was hung up on. Upon calling back, I was able to speak to a supervisor who gave me the phone number and account number associated with the collection attempt. Both numbers were wrong. Calling back, I was presented with another account number, and again calling the number for the medical billing company was incorrect, and they were able to determine that they were in-fact not the billing company who processed this during the time of my treatment. They gave me a number to the hospital who could then find me the correct number for that medical billing agency. With that agency, none of the account numbers given to me by renton collections were correct, but they were able to look up my account again. They determined, that they had in-fact billing the wrong insurance again. I have since been calling back to try and clarify the situation, but have been unsuccessful in being able to reach a supervisor.
I was clearly harassed and asked to pay an amount that I was clearly disputing. I was treated with derogatory remarks.
Upon reaching the supervisor, I clearly explained my situation and that after jumping through hoops, I was able to find the company that originally sent my account to collections. I explained that they DID in-fact have the wrong insurance information again. When I told that I was going to be filing a complaint for derogatory treatment, being asked to pay when I was disputing the claim, and for hanging up on me when asked not to, she became hostile. She said that the associate did not hang up on me. I told her that the associate said said "goodbye" and hung up, and the supervisor said that I was put on hold. I was told goodbye and heard a click, and no hold music and I told her that it was my assumption that this meant that I was hung up on. She said that I was put on hold and when I asked, how would I know that when I was not told? Her reply was, "It's just common sense". She then reprimanded me and raised her voice while claiming that I wasn't letting her finish, when in actuality, she was speaking over me most of the time. She snickered at me when I mentioned that the billing was suppose to be to BCBS of California and not Premera. She then indicated that she did not have to talk to me, and that I was not her customer. She declined to call me back to ensure that my account would be put back on hold, when the dispute was again issued by the medical billing company. The supervisor would not let me speak anymore and said "OK, I am putting you on hold now, 3,2,1". This was voiced in an antagonistic way. I tried to stay respectful throughout the process. I have never been treated so poorly and so offended by a company ever in my life. Especially, when I was not at fault for the billing errors in the first place. They don't seem to believe me or care. read more
