I strongly recommend Jenny Lyn Tran for all your mortgage needs. Jenny helped me with a cash out refinance with Salal Credit Union that just recently closed. Before Salal, I tried to refinance with a much larger, out of state credit union (Pentagon Federal), which has really low advertised rates and fees, but I received horrendous customer service from that bank, even though I actually have accounts there... So when I decided to look elsewhere, I firmly decided on a smaller, local bank, and came across Salal Credit Union and Jenny. Working with Jenny was a breath of fresh air, I could not have been more pleased, and wanted to share three of her strongest points. First Jenny had excellent communication with me; she promptly answered questions via text, email, and phone calls, and kept me informed of every step of my refinance process from morning to evening and beginning to end of the mortgage process. A second major point is that she actually cares about her customers' goals and interests. One major area where this was evident was when dealing with interest rates, and when to lock in a rate... what I didn't know, but Jenny explained, was that mortgage interest rates vary hourly! Rather than Jenny pushing me to lock in a rate early in the loan process to get it over (which is what I actually wanted to do), she kept advising me to wait... She kept a close eye on rates for me for about 3 weeks, during which I too busy at work to constantly check myself; during this time, she would send me daily or so messages showing me the up to the minute rates, and I observed rates fluctuate +/- 0.5%! When Jenny saw rates drop to a low level, she emailed, called, and texted me to inform me, and made sure that I locked in my loan at that low rate. I locked in 3 weeks after initially applying for the loan with Salal at a rate that was only slightly higher than my first mortgage, which was really low and not common to get on a cash out refinance! In other words, instead of me paying thousands extra in interest over the loan to Salal, Jenny saved me thousands by having me lock in a low rate at just the right time! Think about how many people that you would trust at any bank to save you money like that? All these examples made it very clear to me that Jenny cares about the "interest" ;-) of her customers. A third and final point about Jenny is that she did not flinch at doing business with a gay couple, and she even gave a specific tip that will be very helpful in the near future. For all of these reasons and more, Jenny is exactly the type of mortgage consultant that *everyone* should be lucky to have on their financial team. Thank you Jenny! read more
