I was referred to this company from our NY Agent, being in property management and having clients across the US it is great to get referrals for other agents, it takes the guess work out of everything and makes receding policy information and quotes extremely easy. Kate has been an absolute pleasure to work with and extremely promptly with email responses along with follow ups! Definitely recommend this company not only for service, but great communication. read more

This is a great team! Each time I have reached out they have helped me right away. Highly recommend this agency!

Kate was very helpful and patient in securing a policy for my granddaughter who had shipped her car to Washington. Appreciate her :)

I started working with Jean about 6 months ago when I had her do a review of my coverage. It turned out that my coverage was ok but she was able to make it great and kept my expenditure about the same. We also added life insurance so now I feel super protected. She is so wonderful as explaining everything, I always feel like I am in the best hands. Since having this new insurance, I have had to have my windshield replaced which was done at no cost basically saving me $400 so turns out its actually cheaper to have better coverage in the long run! Thanks Jean!! read more

There's just something about smart women! I recently left another agency, by the same name in Maple Valley, due to constant incompetence; in fact, I was ready to leave StateFarm altogether until I reached out to Jean wall. Her office immediately rectified every single problem, and there were many, so that I am now a huge fan and recommend this particular branch to anybody who needs a change. If I could sing a tune, I would sing Jean wall praises! If I could hike to the tallest mountain on a whim, I would do so and shout out Gene wall state farm insurance! This office will not let you down, but rather make you see why and how competence is sexy! read more

11 years of being a customer, Jean Wall's office in Greenwood swindled money from me. I asked for a change in my insurance policy, which they never honored. Their email to me "I do see that in February 2019 you requested to remove comprehensive and collision coverage from your 2010 Toyota Camry". Here, they acknowledged my request, but never honored it. I asked again in August 2020 with only a phone call - which they finally followed through with. When I asked for a refund for the months they overcharged me, they came back with a "No", after 7 weeks of my persistence (It is now November). Ultimately they gave me a song and dance explanation about how I should have responded to an email they no longer have access to (they wiped their systems hard drives of emails and somehow that is my responsibility!) As a single father of a little girl working hard to make sure my clients are cared for, Jean Wall showed a real lack of care in my 11 years of loyalty to her firm. There are too many alternatives (and cheaper for same coverage) that I implore you to call another insurance provider. read more

Kate Leder at this office is a great agent. She always makes time for my calls and explains the different options. Thank you for great service Kate! read more

Jean Wall's team have always been so friendly and helpful. I have three different policies with them, and they work to make sure I have what I need. read more

Jean and her team are wonderful. We were with a prior insurance provider and Jean was able to get us a better policy for our cars, home and rental property at a lower price. She and her team are also so responsive. Anytime I need anything they get back to me so quick! read more

Don't even bother getting insurance through these people because they will cancel your policy if you get into accidents. I had 2 accidents across 16 months and was notified through a letter that my policy was cancelled. Not even a phone call. How cowardly and pathetic is that. What's worse is the 2nd accident was a minor fender bender that I was completely willing to pay cash out my own pocket for (I even had the other person get an estimate), but I PAY for collision so I called them and spoke to MULTIPLE people and they all said that it would be a 20% increase in my premium, but it shouldn't be a problem. I was told that I probably wouldn't have my policy cancelled until I was at 4 accidents. I'm sure they can go back and listen to all the calls, because like I said, I spoke to multiple people. I'm sure they won't give me an explanation because they have terrible customer service. During this process, I requested multiple call backs about my insurance, what possibilities there were, etc. I got nothing. They then called later to schedule a "check up" call about 2 weeks later, but I ended up being busy. They never tried again. I doubt I'll get a good answer tomorrow, but for now, these people are crooks who will lie to you to make you file a claim then will cancel your policy. Notice how the 2 most recent reviews are 1 star? Probably not a coincidence they don't have a good review since 2015. read more

Watch out for this agent. She wrote a renters policy in my name that I didn't ask for, didn't even know about. I own, I don't rent. All I asked of her was car insurance. I have contacted both State Farm and the WA State Insurance Commissioner regarding her very unprofessional business culture. This is also a high pressure office that calls over and over trying to sell you additional insurance. It would seem that when you don't buy they just write a policy for you. Really, really, upset and have no use for this type of person! AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID! read more

If I could give a lower star I would. I don't know if it's a situation where they have too many reps working here or if they just don't care. I have been a long standing State Farm customer and never been seen such an unresponsive team. I have been under insured on my new newly constructed home for many hundreds of thousands of dollars. It was built and have been trying to get the coverage increased once it was complete for months. They have been asking for the same information multiple times and I have sent multiple times and nothing was done. I also recently got in an accident and 3 weeks have passed and they haven't even reached out once to help with the process. Not once. If you are looking for that kind of customer service, then they are for you. I am in the process of changing agents and would recommend you find another agent. read more

This is a great office with a great staff! Jean has been able to really help round out my portfolio with life insurance and helping me put in place my Roth IRA, helping me plan for my future. In the past two years I've had some scuffles with my car-a pretty big accident and small things like my car getting vandalized. The team here, along with the claims team have helped me every step of the way, making the process as smooth as possible. Ive shopped around previously and have found that not only am I getting the best deal with a strong, consistent company, I have peace of mind having someone local I can count on when emergencies arise. read more

Top notch folks always friendly and willingly go the extra mile to get the job done! Been a customer for Thirty years and would never even think of going elsewhere. I strongly recommend that you insure your car with Jean Wall and her friendly crew. You won't be disappointed. read more

Very helpful, kind, & quick to respond. I was with them for 3 years and never had a bad experience with claims or anything. I definitely recommend this agent. read more

State Farm has always been good to me! And I have received nothing but good service from everyone I've spoken to at Jean Wall. Christine has gone out of her way to help us, as well as Bridget and Andrew. read more

Great people who get things done quickly and give good explanations, well thought-out advice and insights into changing insurance needs and requirements. Exceptional service, exceptional people and highly recommended. read more

Kristine was prompt and efficient providing quotes and all of the additional paperwork required by the lender for my mortgage while buying a new house. Fast close so could not have any delays and she came through great. read more

While I haven't had to process any claims with Jean or her agency, I can attest that this branch's customer service is second to none. I worked with Andrew, who has been an absolute delight, and gone out of his way at every step to ensure that I got the best auto rates and coverage for my money. Andrew was able to help me navigate all the complexities of setting up coverage and switching it to my new vehicle, while making sure I was aware of all my options throughout the process. He has been attentive, responsive, and patient at every step of the way. It's rare to find customer service that makes you appreciate a service as much more than the sum of its parts. Thanks Andrew and team! read more

I have been with Jean and State Farm since 2010. My fiancé and I just purchased a house and bundled our homeowner's insurance with our car and life and Jean found a way to save us money on our car insurance after doing this! She always makes sure we are saving the most amount of money, which is great for new homeowners trying to save a buck anywhere we can. Jean takes the time to explain the benefits of all different coverage options so you can pick something that is best for you and your family. She is also always available by phone or email when I have any questions and concerns. Good customer service is so hard to come by these days, and I always feel important and cared about by this agency. I've never had an emergency where my insurance has had to step in, however I feel confident that if anything ever does happen, I have the best support system and coverage you could ask for. read more

I've had such a great experience with the agents here. They are always very helpful and answer any and all questions, and were able to get me a great deal when I switched from Geico. I saw that the rating was so low and only based on one review so I hope this can help. To address some of the points made in the negative post, I believe the renters insurance is a cover-all theft insurance referred to as renters insurance. Also I've never had an unwanted call or been charged with something I didn't buy. I would completely recommend this agency to my friends. read more

I consider myself a somewhat demanding local shopper. I did my research and compared more companies and agencies than I care to count, and landed on Jean Wall's State Farm insurance agency. I found the place while comparing Auto insurance rates, and found that no other option provided the level of care as Jean's team. The confidence her staff exhibited over the phone was wonderful and they offered true guidance with my insurance decisions. And they're charging me half the rate I found everywhere else! When conducting my annual policy review in office with Jean, she helped me find an understanding I think would be sorely missed had I purchased coverage through the online insurance mills I see on television. Additionally, she helped me further my savings by bundling my Life insurance policy together with my Auto. I don't know who else is looking out for my future, but I get a sense that Jean cares. If you feel uncertainty when considering and discussing insurance, reach out to her. read more

Jean Wall and her office provide great advise and service. I recently moved to Seattle from San Francisco, Jean and her team were extremely helpful in helping me get my insurance policies transferred. They also reviewed my policies and found ways to lower my monthly payment without lowering my coverage. Jean's office makes dealing with insurance super easy and stress-free. It is also extremely helpful that if ever I need a new copy of my insurance cards or have a question, I can call the office and get a local person to help me right away. read more

I recently relocated to Seattle, and Jean's office made everything so simple! Extremely helpful office.

I just spoke on the phone with Christine and I have never experienced the most unprofessional and ill spoken phone call with someone from a reputable company. I sensed her frustration over the phone and she let me know that she couldn't help me because she was not well versed with billing. She then let me know that she would have to call me back two hours from now which unfortunately, isn't helpful when I am trying to understand the numbers that are being accumulated. She also said that with my history of cancellation and payments being declined that she was not sure how to wrap her mind around the information she was seeing on my account. I wish I had gotten involved with a different agency because I have been with State Farm for a few years until payments were not transferring from bank to agency correctly- matters became complicated to say the least. I have grown to mistrust this company and will no longer be supporting them as an insurance company. read more

I have real pathetic experience with their customer service. I am thinking about switching. First, i called Jean Wall local agent on Friday to discuss my policy. The agent mentioned that he will send me email to discuss about it on Monday as its very late and he needs to prepare. Then Monday he send me email and asked my availability. I mentioned to him Monday 11:15 am . I never got any call from him. Then i called around 12 pm and asked that can he talk now. He told me that he is busy and will call on 4 om PST. He again did not call and i called him again on 4:15 pm. After meeting he said he will send email to me on Friday . I did not get any email from his side. Besides ,my wife also called on Wednesday several times to know why our premium increase and he said because we did not update miles on app. When my wife asked where to update miles , he told her that he has meeting setup with me on Friday. It's totally wrong as no meeting has been scheduled between him and me on Friday. I think they need to keep up to what they say. Very bad experience . Will not recommend to any one. read more

Excellent expierence and service on a Saturday. Jean provided options for retirment for my husband and myself. No pressure just good sound advice. Highly recommend this agency for options for Life Insurance and Longterm care. We felt no question was left unanswered. read more

Jean and her office staff are always available to help with changes to my policies. Changes are made on the spot and retroactive if needed. I always get confirmation of changes in the mail within a week or so of changes made. Lots of policies with this agent. Never had an issue. read more

My wife and I WERE paying an outrageous amount for our car insurance before we found Jean and her well-selected team of professional State Farm representatives. The staff has been very friendly and extremely attentive in helping us find the right insurance plans to meet our needs. Jean is always at the office but we generally work directly with Stephen to make adjustments to our policy. We started with car insurance and added Personal Injury Insurance. Stephen was able to get us MORE coverage for about 30% LESS than we were previously paying! We were so impressed that we added rental insurance to cover our possessions and apartment (and it even covers our land.) We also added Life and Disability Insurance. Stephen carefully answered our questions, searched diligently for the best insurance to fit our needs (and budget.) He is a great guy: friendly, smart and very respectful ... and he always calls back immediately when we have a question or concern. He goes above and beyond to help us. For instance, if we want to meet in person, he promptly sets an appointment (even on a Sat.) and he always provides his undivided attention. I love this team and I think that Jean has done a superb job in choosing a caring, responsible, honest and highly professional group. We love that we are saving money AND getting generous, comprehensive coverage. We hope we never need our insurance but we are confident that we will be well taken care of with Jean, Stephen, Amber and the rest of the team looking after us and standing by to help. read more