They have great staff that cares about you. Their Member Services and Claims Team do all they can to make your experience as quick and easy as possible. read more

Enumclaw sucks! I moved and somehow my auto payments were turned off. I called to pay a late payment and found out they cancelled my policy! They didn't inform me and wouldn't reinstate my policy. I've been with them for years! Screw them! They jack up your rates for no reason every year and are unhelpful. B.S. company!! I wish there was less than 1 star. read more

I have been with MOE for a few years. Unfortunately within a 6 month period of time I had two accidents. MOE was wonderful to work with. They never questioned anything about the accidents and paid out fully on both. Yes my rates were raised after that but that is to be expected. I would recommend MOE to all my family and friends. They are a great bunch of people to work with. read more

Rates went up, I had a claim and they picked on every property that I own, (even with the repairs that I did, and was doing! They didn't even take pictures of my repairs! The claim that I filed opened up a can of worms! They now decided to not renew my insurance after 34 years! Be careful, heard they had new CEO. Went downhill from there! Don't insure with them!!' read more

Mutual of Enumclaw was great for many years. I stayed with them for a very long time and then they started jacking up my rates for no reason. My agent had nothing but excuses when I would ask why my rates kept going up. I have a perfect driving record and my home is beautiful and well taken care of yet they kept increasing rates on both home owners and auto insurance. I finally came to the conclusion that they wanted me to come to. That is they didn't want my business anymore. My agent finally admitted that they were increasing my home insurance because it was getting older and at higher risk of failures. Needless to say I FIRED Mutual of Enumclaw and went with another company that gave me great rates on both Auto/Home. Don't think for a minute that being loyal to these crooks will keep you in their good graces. They don't care about you in any capacity beyond you being their cash cow. I will continue to write bad reviews on this corrupt company for many years in the future even though I don't use them anymore. I was a customer for 30 years with ZERO claims and they ended up treating me like dirt. Buyer BEWARE!!!!!!!! read more

Absolutely do not go through them for insurance. Basically the same as everyone else reviewing them. Fine for a long time, filed a small claim recently, was misled and lured into a sense of "no this claim will not be an at fault claim", then got slapped with an at fault claim and increased rates. Thanks for absolutely nothing except getting screwed on my rates now. Sad that after my family had a plan with them for house and like 5 cars for a decade+ and no claims filed there wasn't a shred of decency given. read more

I would stay far away from Mutual of Enumclaw. Had them for home and auto. Never had a claim on either until I had an accidental kitchen fire. They deemed it as negligent and dropped me over one claim which also led to me not being able to get insured by other companies due to them deeming me as negligent. Btw im a career firefighter that immediately shut off the breakers​ and put out the fire with my own fire extinguisher. I strongly disagree negligence when I saved my house from being a complete loss. I then worked with them to live in the house without a kitchen and keep costs down just because I felt it was the right thing to do. Only for them to drop me because they dropped anyone with over 100k claims... my claim was 101k. Please do yourself a favor and go with anyone else. Even if you try to help them or save money they will burn you quickly. If you have them my advice do not do them any favors and find a different company asap because at the end of it you are just a number. read more

They have been steady and honest during a strange time for the insurance world. I refer my friends

I have been working with a Client for over 2 Months now, who wants to move his Retirement Account with "The Claw" to our Company. We still do not have his Funds. These People drag their feet and it seems it takes an Act of Congress to have them do their Job. And you cannot get a hold of anyone directly at the Company. I predict Receivership and Bankruptcy in the near future for these Turkeys! read more

For the last 5.5 years we have had both homeowners and auto insurance through MOE. I submitted a claim a few days ago for an auto accident I got into. Yes, it was my fault. (The first one in over 30 years.) I received a letter today that they are canceling my insurance. I haven't even gotten the estimate for the car to be repaired yet! This company is a joke. So you're there to collect our premium pmts but when we actually need it you cancel us? I find that highly unethical. I had no idea so many other people have been receiving the same crappy service. That's a lot of negative advertising. Terrible company. read more

Canceled after minor accident and 15 mph traffic ticket. Eleven years of coverage. No other issues.

Was with Mutual of Enumclaw for years. They eventually started raising both my home owners as well as my car insurance. No accidents ever, but the prices kept going up. It got to where the price gouging was very questionable. I finally switched to a different agent/company and my prices are now back down where they are respectful. I gave this company so much money over the years. I truly hope they go out of business. read more

their client totaled my car while it was parked and they gave me the full value of the car+ value of new wheels we recently added without pushback. also paid for a rental for about two weeks, pretty impressed! read more

Auto insurance jumped from 2100 to 3100 for 2 cars (2014/2017). Mileages are under 6K per car. Their rates are even expensive than my friends with 2022 and 2023 cars. 47% increase. House insurance also jumped from 4400 to 5800. 30% increase. My agent did apple to apple quote with Safeco, and we saved 3400 easily. We understand inflation will affect, but the increase should be reasonable. At least check market prices from other competitors. 3400 difference is totally insane. read more

Renewal for home insurance this year went from $909 to $1452. No claims, no changes. Brand new home built 2023.

They were wonderful to begin with - easy to work with. Then I had hail damage to my room and made a claim -still great to work with. I had added appliance insurance to my regular insurance and in fall of 2024 I had to have my furnace replaced. Within 3 months they had notified me that they were no renewing my insurance becuase I'd made too many claims. DO NOT USE THEM. read more

Our rates jumped for homeowners from $1300-$1700 with no claims and our auto insurance jumped from $4100-$5800 with only two windshield claims in five years. Switched to Progressive and I'm saving over $2600 per year now. Our rates jumped from 2023 to year 2024. What a joke. read more

Wow....amazing Insurance scam company ,our house burnt down. We had Long Realty in Tucson Az help us sell the property and find us new home. We decided to go with Enumclaw for new homeowner insurance and bungle with the car we had to buy. A month later we added a car with a 76.00 increase. That was secure, then they tripled Our premium without notice before second premium was due. I said no thanks and moved to Liberty Mutual, they gave us the rates we originally got from this outfit. Kept the homeowners insurance with enumclaw. Now, they are demanding with collection agency for the cancelled premium. Long Realty has some kind of in with this company to sell insurance. Anyway, what a crap way to conduct business. Screw you Mutual of Scam Insurance Co and screw you Long Realty. Brian H. read more

After 25+ years of Home, Auto, Motorcycle and Umbrella coverage, I had enough. I decided to shop around for identical coverage and settled on Liberty Mutual. They wrote identical coverage for home and auto for, get this, $6K per year less than I was paying the rip-off agents, M of E. The last straw was when M of E raised my auto coverage by $125.00 per month. When I confronted them as to why, they basically said because we can. I was appalled at their gross premium over charges and their total lack of concern about losing a 25+ year client. Buyer beware. M of E will empty your wallet and screw you over with no kissing! read more

After having all our vehicles and homes insured with Mutual of Enumclaw for several years, and only having one claim for windshield replacement due to rock chips, our rates have increased about 40% this year with no explanation. After shopping around for a couple days, we found another insurance carrier that had equivalent coverage for close to half the price, and a 4.8 star Google rating. We have decided to show M.O.E. the same level of respect and appreciation that they have shown a good long time customer. Bye Bye MOE! read more

They do not care about their customers at all. Look elsewhere for insurance. They used to be a good company but that was a long time ago. Mutual of Enumclaw sucks!!!!! read more

Mutual of Enumclaw is sometimes difficult to get a hold of and have been not the easiest to deal with for a claim. The kicker is that they raised my rates and have refused to renew with me for a claim I made after an ice storm. I slide on the ice this last winter. Most of the roads were clear and safe, but I encountered on that was still slick, and I had to get my car repaired. The repairs were a few thousand and I had avoided hitting several other vehicles by steering into a telephone pole saving the insurance company a bunch of money. They raised my rates by 50% and then less than 2 months before renewal this year, they sent the letter saying my home insurance is not being renewed because my auto insurance will not be renewed. I have to shop for new home and auto insurance because of an ice storm. read more

Worst insurance company I've ever dealt with. I have a home based online business (no customers come to the house, no inventory). They dropped my home owners and car insurance with little to no explanation. read more

Had 5 policies with them, until they dropped my secondary house saying it had too much moss on the roof. Cleaned off the moss, then their excuse was the shingles had too many cracks. The shingles are architectural shingles and I doubt there was a crack in any of them. Took my $5000 worth of insurance business else where. I would NOT recommend this company!!! read more

Mutual of Enumclaw Insurance - Insurance Near Me - Enumclaw, Washington

So unfortunately things did not turn out well. I had high hopes but dealing with the claims adjuster was a nightmare. I went through several different claims adjusters, each one suddenly disappearing and not replying to multiple attempts to contact. Being strung along for months before being able to get work done. Ridiculous offers that were a fraction of the estimates. Multiple contractors told me they had never seen offer solo and that I needed to go to the insurance commissioner and file a complaint. Throughout the process I was gracious and understanding and patient. I wrote a letter to the headquarters and said while I know the claim was large, it was due to extreme weather events and I would love the opportunity to continue to pay into the fund, but instead I got a letter that I was being dropped for the first claim I've ever had in my 18 years of being a home owner. Definitely now how I thought things would end up. read more

The customer has no value for them. They have a trick to charge you more. They renewed their contract and I didn't receive any letter from them before change the contract (I got a letter after 13 days) then they didn't charge me for the first month. It means I didn't know the new price (if I had known, I could have canceled the contract immediately), then they charged me in April for March. I talked to them and the customer service answered me in loud, she didn't speak nice. They are not FAIR to their customers. Luckily I didn't have any file claim when I had contracted with them, I'm pretty sure they wouldn't have been paying fairly. read more

Have been with this company for a couple of years now after it was suggested by insurance broker as a nice local company. Today, with zero warning, having never filed a claim and with a good credit report, they raised my rates by almost 60 percent. Obviously, tomorrow I will find a new insurer. read more

Horrible customer service, car got hit by someone with their insurance/ their at fault and Enumclaw is not cooperating. Also a lot of auto body shops do not accept this insurance. read more

What a bunch of losers! Been with them for over 10 years and no accidents. Wife slides into another car minimal damage and just got a letter saying they are not renewing us. DO NOT USE THEM!!' read more

We have had the displeasure of having spent the last two months waiting for communication from Mr. Paxton to have our rear bumper replaced after having it damaged by a client of his. Calls go unanswered for weeks at a time and emails are never followed up on for myself or the repair shop we're dealing with. This has been,by far the most unprofessional and infuriating experience I've ever had with an insurance company. Avoid at all cost if you can!!! read more

*BEWARE of ENUMCLAW** You know your in trouble with a claim once you hear out of your adjuster's mouth - "I have a large work load and just don't have the time to get to it" That was said at least 4 times spanning over 5 months... Do yourself a favor and stay away, because in the rare event you need To use your insurance, the don't have the proper staff or enough adjuster's to handle your claim. read more

Mutual of Enumclaw Insurance - Water damage at condo, along with terrible, neglected service from Enumclaw. Do yourself a favor and Stay away form Enumclaw! - Insurance Near Me - Enumclaw, Washington

Absolutely the worst company ever. After being with them for over ten years and paid tens of thousands of dollars in premium they refused to renew my policy due to two small claims had to do with Minor body damage that did not even involve hitting other cars. Both claims were hardly $4000.00 dollars only. Just the worst company ever. A real ripoff. Avoid them at all cost read more

We have been with MOE for almost 40 years, insuring both our car and our home with them. We have had a couple of claims on our cars over that time and one minor one on our house. MOE has always responded quickly, professionally, and positively. Over the years, we have repeatedly reviewed their rates against other companies and found no one that offers comparable coverage at their rates. We couldn't be happier with an insurance company than we have been with MOE. read more

If I could give them less than 1 star I would. They dropped us after 3 years due to glass claims and a fire that wasn't my fault. Then they put the claims as "at fault" like we gave ourselves cracked windshields. Are you kidding me? So they dropped us due to claiming glass....like an insurance company is supposed to cover. Now we are getting punished from our new insurance because it looks like we are crappy drivers. I would NEVER recommend them to anyone. read more

Great company no hassles, I have all my vehicles and homes with them. They make sure that all my concerns are taken care of quickly. read more

Um no. First off this auto prefilled review is sketchy as f. First off had my wife predatory switch our insurance when buying a new house. Yup she's stupid and so was I for listening. 2nd do not EVER switch to this insurance if you EVER plan on using them. They will fuck you. If you can't afford a lawyer to battle them then they will destroy you. They are in the worst way money grabbing evil mother Fulkerson. 1 star is to much. Had our car totaled dec 25th. Had to battle to get the value of our car. 7000 more. Got 1 week of rental. Still have no car. Should have stayed with progressive. If u want to throw your money away switch. You have been warned! read more

I have been an insurance for agent for 24 years and this company has been stellar to work with. I competed against them for 10 years and struggled to do a better job! When I made an agency change 14 years ago and gained access to them I was able to help people obtain coverage from a great regional carrier and have watched them facilitate excellent claims service. It's as if they search for ways to pay claims, not deny them, which some do in my experience. The only real method to check on company complaints that are not emotionally charged is to cut and paste this link: http://dfr.oregon.gov/community/Pages/complaint-data.aspx. It is a record of complaints submitted to the State of Oregon Department of Consumer and Business Services and to statistical data as to whether the complaints were deemed (after detailed investigation) to be substantiated or unsubstantiated. There is a lot to learn! The complaints that I happen to see on Yelp that are negative here could more appropriately be directed to the agencies that should be submitting correct information to Mutual of Enumclaw and advocating when their clients are not treated fairly. When it comes to the companies themselves, "garbage in, garbage out" is my synopsis. Basically: Get a better agent! read more

beware- adjuster Carlos handles no fault MVA with three questions- total - next!!! Rude, insulting and cuts off the customer. Worst experience ever! insurance company created more extreme stress and anxiety to an already stressful situation. M of E used to be a decent insurance. Not anymore. read more

Ever been dumped without a clue? What could I have differently? How long had this been coming? Well, imagine that from your insurance company after years and years of clean driving and paying in time. Only to be told you weren't a profitable enough client for them. I know what you're thinking: Accidents? None. Tickets? Nope. Leans/bankruptcies? Nada. Three vehicles, suburbs, Im 48 clean record for more than 25 years. Wife, 42, clean record for more than 20 years. As it turns out, we had put in claims on three rock-chipped windshields total on our three cars in our six years. Oh, and twice we needed vehicle assistance/towing within that time. So two tows, three rock chips on three policies over six years. That's what didn't it. They told us they were canceling us in a letter. I was so incredulous I kept calling until I spoke with the lead underwriter. He told me that our account simply wasn't "profitable enough". So no matter what this company tells you, remember that it all boils down to larger than industry norm profit margins. UPDATE TO RESPONSE BELOW: Thanks for your quick response Jason. The underwriter I spoke with told me the company was going through a trend and the account purges were based on algorithms. That doesn't seem either "thoughtful" or "customized" to me. Also, "sharing my comments with the team" probably means nothing to either of us, so there's no sense in posting that. It certainly doesn't save face, if that was the intent. read more

After 26 years with the Mutual of Enumclaw, they are cancelling our homeowners policy due to 2 claims in 3 years. One claim was for $2,800 for a RV cover that collapsed in the snow and the other was for $275 for a portable car cover that collapsed in the wind. We had 3 homes insured with them along with 3 autos and have literally paid them 10's of thousands of dollars over 26 years. So much for customer loyalty. When searching for a replacement company, we discovered that they did not even have our primary residence covered properly and were charging us for liability on a snowmobile, which we have never owned. Babbitt Insurance was the agent, but it was MOE that pushed the cancellation. read more