Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

It was the first time for me to rent my house. I had an agent who tried to help me for 2 months but…read moreshe couldn't find tenants.I just googled to find a rent mangement company with lots of doubt. I was lucky to have a chance to have an interview with Servyn PM. Melina and Tye are not only professional but also personal. It is not easy to find these two extremely important qualites at the same time. Tye counceled me and analyzed the problems. He came to me with the solution. He and Melina helped me to find the tenants (whom I feel so comfortable with) within 36 hours after Tye posted my house. I said to him, It is MIRACLE! I can say this for sure, "They know what they are doing with the best communication SKILL." Who can be better?

They responded with several near term dates with a request for a meeting during a week that I was…read moreout of town. I asked them to provide additional dates for after I returned but they never responded.

Follow through is zero. Accounting for how HOA money is spent is zero. HOA meetings and minutes for…read morethose meetings is zero. Lip service 100%.

Do not, under any circumstances, hire Impact Association Management at 9506 4th ST NE #101 Lake…read moreStevens, WA 98258. They have cost our building a lot of money, and pay themselves outrageously for small jobs that should be covered by the contract we had with them (for instance, I believe it was $50 to mail a letter). I don't trust them, I think they are unprofessional and do a terrible job overall. Some examples: they rarely respond to emails or maintenance requests, and even if they do respond, the problems remain (for instance a hole in our laundry room ceiling remains after 8 months and multiple requests). They were almost always unavailable at HOA meetings, and did not have the answers to longstanding questions even when they WERE present. They were completely useless when we needed a new roof. Equally useless during a small claims court trial. Terrible at sending out info to the community and when they did it was incorrect. When they "fired" us, they closed all the open maintenance tickets but the work was never actually done (see hole in laundry room ceiling, above). It turned out they had not paid many of our bills resulting in crazy amounts of fines, and they did not do our taxes so we had to file an extension at the last minute. All in all, I repeat, do not hire this company. It will cost you money and be a horrible experience along the way.

Awful company to work with! They didn't give us a cent of our deposit back. We got it…read moreprofessionally cleaned and yet they still charged us for cleaning, as well as $70 per paint touch up!! Legit nails in the walls and scraped before we even moved into the brand new build. No human connection or ability to get any sort of clear information. Do not live somewhere under their ownership!

Horrible company. The best advice I can give is when you move out , just let them clean your unit…read moredon't bother taking the time to try . They are going to take your deposit anyway.

The whole team is amazing in every way, the team is hardworking, honest, and trustworthy. While I…read morewas struggling with being a landlord, they were patient and suggested things that helped me, Gail is highly professional and kind. Highly recommend them!

Maintenance team is a joke- they are not skilled nor are they responsible, reliable or trustworthy…read more Had a tree fall on our property into the driveway and they saw the claim we made through the portal and ignored it- wasn't fully removed for months (only reason it was completed was because we moved out and clearly can't rent that mess out to someone) - roots and a big hole in the front yard! Management team- never worked with such complete incompetence. Emailing, calling and texting me saying URGENT for nothing emergent at all. Say they will do something and don't. We received the property completely dirty and now that we moved out (and deep cleaned way beyond required) it was 'cleaned before we moved in' and they took $250 out of our deposit for a house we received absolutely filthy. They lie and are the worst property management I've ever dealt with. I wouldn't recommend them to anyone ever. They don't respect the houses , tenants or landlords. This company is a complete joke.

David Bray of Bray Realty is a wonderful Real Estate Broker, and has helped our family several…read moretimes in purchasing and selling homes. Our family highly recommends him for all of your real estate needs. See his website at: www.brayrealty.com

One of the most important things to consider when buying a home is how well you can trust your…read moreagent, and your search ends with Dave and Kristie Bray. Kristie worked with us one-on-one to find the perfect home in or near Monroe. She took us to several places, some charming, some heartbreakingly just out of reach, but she wouldn't quit until we found the place that suited us. One morning, we were scheduled to take a tour of a few condos, and just before we were to meet, Kristie called us and told us about a home that had just hit the market that morning, and she felt we should check it out first. Well, guess what? We moved in one month later, and four months in, it's so much better for us than any of the other homes we'd drooled over previously. Dave handled the official business: putting our offer on paper, working with the sellers' agent, communicating about the inspection and appraisal and so much more. He made everything very easy to understand, which was really nice considering my wife and I were new to the whole home-buying process. Dave and Kristie also advocated for us when an issue arose at closing... the escrow company made a bad call and the Brays handled the problem since we didn't know how to. Talk about above and beyond. Give them a call! You're risking a headache if you go with anyone else!

Woof, these guys are bad. First, objective experience and facts: Pros: they did find me a tenant,…read moreand payments were timely. Cons: Communication is awful. Promised phone calls never come, emails are often not responded to. We had an issue where they had told us they took care of removing things from the property, only to find out after the tenants moved out that the stuff has been sitting there the whole time, and we can't get them to respond at all now that we no longer have tenants. Now, for subjective experiences: I simply didn't like them. Joyce is dismissive and has a "I've been doing this longer than you and know more than you" attitude when some things she told me are directly contradictory to WA landlord-tenant law. CJ, who is apparently Joyce's right hand, will pass the ball and the buck at every opportunity. I had a big snafu when I tried to sell the house. The tenants told me they were promised I wouldn't sell while they were in the house, while I was *very* clear that I intended to sell. Heck, I negotiated a better percentage in the contract upon sale, I was so serious. Do not use these guys. Run far, far away.

Bell properties is a joke! Joyce Bell makes tons of promises and never delivers. She is not…read moreinterested in taking care of her customers or their property. She is interested in getting your payment and that is all. She does not do walk throughs on the properties she manages to make sure your property is being taken care of. Do not do business with her unless you can afford to loose alot of money!