We've had a good experience with the Windermere Monroe office in the past, but Susan Davis is over…read moreand above. As a buyer's agent, she's been a relentless, no-pressure advocate with our needs and concerns in the forefront. She also generously shares a wealth of first-hand rental investor knowledge. In the scary world of real estate investment, you couldn't possibly do better.

Carla was very helpful and patient with my accessing my Condo account. Friendly, efficient, and a…read morevery special help.

This company I would never do business with. Their customer service is non existent. They actually…read morehave no service and I would NEVER do business where you can not talk to a REAL PERSON ever. There should be a (-) Star option here.

I'll add to the long list of negative reviews. Don't bother cleaning the place when you leave…read more They will charge you $200 for "spot" cleaning even though the place is cleaner than when you moved in.

Told me they were going to come into my unit and take pictures of the bedrooms; kids bedroom while…read morethey are in there. Told me they were going to take pictures of our bedroom. That they would let themselves in while we are at work and or with our kids trying to sleep and or take a nap. On the Great Gatsby, there was "Old Money", "New Money"; then there is "Loaned Money". Real Estate Gladiators are women larping as "Business Entrepreneurs" and treat tenants like crap. They want to have a status that does not actually fit their nature.

I can't say how enough about how much I appreciated all the help Ed and his entire staff at NW Best…read moreHomes gave me on what was becoming a very difficult real estate problem. They went above and beyond in helping me and I have learned much about their company and Ed. His long term service to the real estate industry, experience and knowledge of Monroe is exception. You will love working with him and his staff. I highly recommend him.

This company is the worst. I've rented a home for the past several years and it is an ordeal every…read moretime somthing needs to be repaired. If you complain, the staff get nasty about things. I waited four weeks to get a leaky toilet repaired. It took over two weeks to get a blown circuit breaker repaired. I've had several requests go unanswered and have had to contact them repeatedly. Every time that this happens, I have been told that they contacted the repair people and it's the repair person's fault. When the repair person shows, I have asked and was told every time that this was the first call they had received. These people simply do not care and make excuses. I would use any agency other than this one.

I really appreciate Karim. He explains the process thoroughly. He helps me understand without…read morehesitation. I will never go to anyone else with my business. I recommend him to everyone I know. Just know if you hire him you are in the best hands possible.

We have been working with Karim for a while now. Both home buying experiences went smoother than we…read morecould have imagined. Karim and his team provided us with detailed information and made our home buying process super easy. Highly recommend.

Derek and the DK Excavation crew replaced a drain pipe for us. They were easy to work with and…read morespent long days onsite. I was very happy with the way they put the lot back together and cleaned up the jobsite afterwards. I look forward to working with them again. A+ would hire again!

We had several trees blow down during the recent bomb cyclone storm, and it left us with a huge…read moremess multiple stumps, a lot of uneven ground and unusable portions of our yard. Derek from DK Excavation came out did an outstanding job. The work was done fast, clean, and with great attention to detail. He wasn't the cheapest bid but he came with ideas, a plan, options to get quality dirt for grass growing (some of the best dirt I have ever seen) hydro seeding. Bottom line the results and experience were 100% worth it. One of the stumps turned out to be much larger and more difficult to remove than expected, but Derek was incredibly fair and reasonable in working through it. He didn't take shortcuts, kept me informed the whole time, and made sure everything was done right to admittedly my very particular expectations . The regrading looks great, and the property is back to normal (better and more usable space than before) and the grass came in fast and thick. It's rare these days to find someone who is both skilled and genuinely fair in business, but Derek is exactly that. I highly recommend DK Excavation to anyone who needs stump removal, grading, or any kind of excavation work. Just a solid, honest company that does great work.

We recently had the pleasure of working with Todd McElroy and are very pleased to write a 5-Star…read morereview of his service. He went above and beyond our expectations! Everything about his work was outstanding! He was honest and straight forward in his communications, offered additional services to keep the house and yard in great shape, helped us clean and move our belongings, and was cheerful and pleasant the entire time. You definitely will be doing yourself a big favor by working with Todd.

I first met Todd when he showed up to my friends new house to help move boxes inside; Todd went…read moreabove and beyond even after closing! When it was time to sell my house this year it was an easy choice to go with Todd. Even with the challenges of the COVID-19 pandemic, Todd was still able to safely coordinate multiple showings and I received multiple offers on my house. Todd has a great team that allowed for an easy closing process. I always recommend Todd when every anyone asks for a Real Estate Agent!

Lori Kesler was a fraud in 2008 and I see she is still the owner per reviews. When I had to get an…read moreattorney, I saw the application New Concepts used when renters applied. The application was very incomplete, yet it was accepted by Lori. The applicant (who never paid rent and trashed some things) didn't even put where she worked, or any references. I had a no-dog rule due to occasional FEMA floods, but New Concepts allowed 2 huge pitbulls that killed the brand new pet of a neighbor, as well as chickens. The may have killed other pets which I would not know. I only sadly found out about the one cat years later. The pitbulls wrecked 2 wood doors to the shed, and ruined a nice camper which was stored there. They left the dogs in horribly overheated conditions in the camper. Only one renter applied, a female, but New Concepts allowed a male felon with active arrest warrants to move in as well. These renters never paid rent and also made death threats on a neighboring lot where I was having a small home built. Because of their death threats, the developer backed out of a deal that would have paid off my student loans. The renters were uppity, insisting I fix the tub even though they had a shower and had not paid rent in 4 months. I fixed it, to avoid controversy. Then they decided to try to bring me down economically so that they could live there forever without paying rent. Through neighbors, they found out where I worked and they called the security department there and claimed falsely that I had accessed an account of theirs with no business reason. Of course, I was cleared of any wrong doing, but they inconvenienced me and my employer terribly. They found out where I lived, and canvassed the neighborhood telling everyone false lies about me. I had to pay for a restraining order against them. They were so bad in court that the Marshall had to warn them to behave in court. They wanted me to have no job and no references so they could sit in my rental without being challenged (I guess until it would have foreclosed, who knows what these "renters" were thinking). I was able to get the felon arrested on his warrants. I evicted them and won a small, expedient judgment, which they did not pay. I sent it to collections and they still did not pay. New Concepts failed to screen my tenant and all in all, with eviction fees, I was out $7000 plus property damage and my neighbor's pet was killed by their dogs. When Lorie found out how bad her chosen tenants were, I asked her to help me get rid of them. She said, "We no longer serve your area" and stopped doing business. Fortunately her employee had a little more integrity than that, so he did help me get them out, along with my realtor and the eviction company. He helped make sure the place was clean, although the shed and RV were very damaged. I see now that those renters have gone to court over domestic violence. Not surprised. Shame on Lori for letting someone move in who could hardly write let alone fill out an application. And shame on her for not getting those dogs and the felon out of there.

I would agree with everything that everone has said and this includes the following:…read more request more money for less services- They do not respond promptly- to emails/phone calls/written messages They lose messages- emails never reached appropriate person as staff changes??!!?? Did provide proxy voting materials requested. Change associaites faster than water can run Website is not maintained- meeting notes are 6 months older or more Disable comments on bulletin site One month something is covered . not the next The the HOA deductable is larger than most Our dues are an average of 20% higher than other townhomes in comparison to age and value.

Mitch, the owner is rude. His phone manners are that of a baboon with an ear infection. I wouldnt…read morebuy or sell through this place. I wouldnt consign a sweater and expect them to sell it for a profit.

I can't say enough nice things about Mitch Ruth. He is a little abrasive sometimes but he's the guy…read morethat gets the job done for you. He completely went to bat for us in getting the house. He did everything he could to make it simple and easy on us as first time home buyers that knew absolutely nothing about buying a house. We had tried to other Realtors and lost numerous bids that we put on houses. I finally just thought it would be fun to give me to try because he was here in our town and I figured he would know exactly what was a good deal and what was out there. Then in a great conversation we had I found out that Mitch sold all the houses that we put bids on because he knew what he was doing. I am certain there are many many satisfied customers of Mitch but no one ever seems to write anything positive on these web sites. Trust me when you're trying to buy a house these days you want someone that is going to be aggressive rather than some Realtor that's going to sit by and let someone else buy the house from underneath the client. My husband and I are both very satisfied with Ruth Realty and Mitch. He is a really great guy. He is also funny easy to work with and very very hard worker. He will meet with you late at night, early in the he morning or on the weekend. Whatever he has to do to get the job done to get your house for you. We thank you very much for being so honest along the way in our house buying. Sometimes people just don't want to hear the truth and that makes people angry. We really appreciate you Mitch, thanks!