Devon is a pleasure to work As the PRESIDENT of our HOA ,…read moreshe was very instrumental in helping our account out .

This company I would never do business with. Their customer service is non existent. They actually…read morehave no service and I would NEVER do business where you can not talk to a REAL PERSON ever. There should be a (-) Star option here.

David Bray of Bray Realty is a wonderful Real Estate Broker, and has helped our family several…read moretimes in purchasing and selling homes. Our family highly recommends him for all of your real estate needs. See his website at: www.brayrealty.com

One of the most important things to consider when buying a home is how well you can trust your…read moreagent, and your search ends with Dave and Kristie Bray. Kristie worked with us one-on-one to find the perfect home in or near Monroe. She took us to several places, some charming, some heartbreakingly just out of reach, but she wouldn't quit until we found the place that suited us. One morning, we were scheduled to take a tour of a few condos, and just before we were to meet, Kristie called us and told us about a home that had just hit the market that morning, and she felt we should check it out first. Well, guess what? We moved in one month later, and four months in, it's so much better for us than any of the other homes we'd drooled over previously. Dave handled the official business: putting our offer on paper, working with the sellers' agent, communicating about the inspection and appraisal and so much more. He made everything very easy to understand, which was really nice considering my wife and I were new to the whole home-buying process. Dave and Kristie also advocated for us when an issue arose at closing... the escrow company made a bad call and the Brays handled the problem since we didn't know how to. Talk about above and beyond. Give them a call! You're risking a headache if you go with anyone else!

I'll add to the long list of negative reviews. Don't bother cleaning the place when you leave…read more They will charge you $200 for "spot" cleaning even though the place is cleaner than when you moved in.

Told me they were going to come into my unit and take pictures of the bedrooms; kids bedroom while…read morethey are in there. Told me they were going to take pictures of our bedroom. That they would let themselves in while we are at work and or with our kids trying to sleep and or take a nap. On the Great Gatsby, there was "Old Money", "New Money"; then there is "Loaned Money". Real Estate Gladiators are women larping as "Business Entrepreneurs" and treat tenants like crap. They want to have a status that does not actually fit their nature.

Let's be real, nobody is going to come to Yelp to write a great review about a property management…read morecompany unless they are here to complain. I suspect they are going to be disgruntled tenants that probably got evicted or just weren't good tenants at all. Tracy and her team are awesome, she bought this business a few years back so maybe these crummy reviews arent actually reviews of when she owned the business. She is my PM and she is caring and responsive to any needs I have as a tenant. I have dealt with a, few crappy property managers in my past and NW Best Homes is a top notch company that does things right!

After four years as landlord using NW Best Homes as my manager, I have come to an unexpected and…read morevery disappointing conclusion. Returning from abroad to take up residency in my old house I found it a total shambles. The counter tops were moldy deep into the butcher block Maple, the floors had to be repaired to the tune of $5000, and the toilet was so filthy it was impossible to clean with the strongest cleaners and had to be replaced. There was so much trash on the property it cost about $1000 to have it removed. I have not seen any evidence that the agent ever visited the property to ensure that the tenant was taking care of it. In my view this is negligence and a dereliction of their duty. I cannot recommend NW Best Homes.

Lori Kesler was a fraud in 2008 and I see she is still the owner per reviews. When I had to get an…read moreattorney, I saw the application New Concepts used when renters applied. The application was very incomplete, yet it was accepted by Lori. The applicant (who never paid rent and trashed some things) didn't even put where she worked, or any references. I had a no-dog rule due to occasional FEMA floods, but New Concepts allowed 2 huge pitbulls that killed the brand new pet of a neighbor, as well as chickens. The may have killed other pets which I would not know. I only sadly found out about the one cat years later. The pitbulls wrecked 2 wood doors to the shed, and ruined a nice camper which was stored there. They left the dogs in horribly overheated conditions in the camper. Only one renter applied, a female, but New Concepts allowed a male felon with active arrest warrants to move in as well. These renters never paid rent and also made death threats on a neighboring lot where I was having a small home built. Because of their death threats, the developer backed out of a deal that would have paid off my student loans. The renters were uppity, insisting I fix the tub even though they had a shower and had not paid rent in 4 months. I fixed it, to avoid controversy. Then they decided to try to bring me down economically so that they could live there forever without paying rent. Through neighbors, they found out where I worked and they called the security department there and claimed falsely that I had accessed an account of theirs with no business reason. Of course, I was cleared of any wrong doing, but they inconvenienced me and my employer terribly. They found out where I lived, and canvassed the neighborhood telling everyone false lies about me. I had to pay for a restraining order against them. They were so bad in court that the Marshall had to warn them to behave in court. They wanted me to have no job and no references so they could sit in my rental without being challenged (I guess until it would have foreclosed, who knows what these "renters" were thinking). I was able to get the felon arrested on his warrants. I evicted them and won a small, expedient judgment, which they did not pay. I sent it to collections and they still did not pay. New Concepts failed to screen my tenant and all in all, with eviction fees, I was out $7000 plus property damage and my neighbor's pet was killed by their dogs. When Lorie found out how bad her chosen tenants were, I asked her to help me get rid of them. She said, "We no longer serve your area" and stopped doing business. Fortunately her employee had a little more integrity than that, so he did help me get them out, along with my realtor and the eviction company. He helped make sure the place was clean, although the shed and RV were very damaged. I see now that those renters have gone to court over domestic violence. Not surprised. Shame on Lori for letting someone move in who could hardly write let alone fill out an application. And shame on her for not getting those dogs and the felon out of there.

I would agree with everything that everone has said and this includes the following:…read more request more money for less services- They do not respond promptly- to emails/phone calls/written messages They lose messages- emails never reached appropriate person as staff changes??!!?? Did provide proxy voting materials requested. Change associaites faster than water can run Website is not maintained- meeting notes are 6 months older or more Disable comments on bulletin site One month something is covered . not the next The the HOA deductable is larger than most Our dues are an average of 20% higher than other townhomes in comparison to age and value.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

I can't say how enough about how much I appreciated all the help Ed and his entire staff at NW Best…read moreHomes gave me on what was becoming a very difficult real estate problem. They went above and beyond in helping me and I have learned much about their company and Ed. His long term service to the real estate industry, experience and knowledge of Monroe is exception. You will love working with him and his staff. I highly recommend him.

This company is the worst. I've rented a home for the past several years and it is an ordeal every…read moretime somthing needs to be repaired. If you complain, the staff get nasty about things. I waited four weeks to get a leaky toilet repaired. It took over two weeks to get a blown circuit breaker repaired. I've had several requests go unanswered and have had to contact them repeatedly. Every time that this happens, I have been told that they contacted the repair people and it's the repair person's fault. When the repair person shows, I have asked and was told every time that this was the first call they had received. These people simply do not care and make excuses. I would use any agency other than this one.

Dave & Kristie are knowledgeable, experienced, and scrupulously honest. They took great care of us…read moreand watched out for our best interests throughout the home purchase process. Highly recommend! They helped us sell our house for more than we expected and purchase our next home for less than we expected!

Working with David and Kristie was great! Kristie was very patient in our (2 year) house buying…read morehunt and not only was she our agent through the process but we built a friendship too. David was a pleasure to work with as well and very attentive through the buying process.

We've had a good experience with the Windermere Monroe office in the past, but Susan Davis is over…read moreand above. As a buyer's agent, she's been a relentless, no-pressure advocate with our needs and concerns in the forefront. She also generously shares a wealth of first-hand rental investor knowledge. In the scary world of real estate investment, you couldn't possibly do better.