First of all this coming from a customer of 8 years and is a VIP customer. I have a very bad experience especially with their employee named Robert. I was told by their manager that im the second high paying customer they have. Now one time I had a problem with billing and missed a payment. Robert came to my house. Knocking like he was an FBI knocked on my door really loud and scared my children. Discussed my business with my neighbor and yelled outside my house. This store has been changing managers constantly. No one really sticked which is very weird. I have worked as a manager at WEHO dealing with high end customers. As I manager I believe customers has treated with respect. You don't threaten a customer because of their current situation and harass them or the discuss their business especially with the neighbors. I suggest to go to North towns location instead. Their manager is a lot more accommodating and respectful. read more

Employee ROBERT from Prater very unprofessional and rude. When I have let his coworker know before that no adults were home and he chose to bang on our door with his cellphone and continue to say "if you want to play these games etc." scaring the minors in our home. You can hear him say these words in the end of my video while leaving. I attached the video where he also came back, laughing and taunting us. Disgusting behavior I would not recommend anyone to these people. There are ways to go about things and the way we have been treated over a late payment is truly nasty behavior. read more

I received my reclining chair from them. Must of been taken from showroom floor. I fell asleep in it and when I woke up I had strange TONS of bite marks. I went to Urgent care abd found out its BED BUGS!!!! Some filthy person sat in chair and then they delivered to me. Not only that but the heat part doesn't work abd the massage only works if you lean on one side. I have called 2 days in a row over and over, they just hang up won't let me talk to manager or even say hello. read more

I don't know why all the low stars. I think the people at rent a center are professional and go above and beyond. I think Mara and Jose are the best because they were able to accommodate my needs. I was probably that one customer to give them that huge headache but they understand my circumstances. Thank you rent a center what you do!!! I will rent from them again!! read more

This place is run by crooks.. I sold my car to one of their employees (Dylan R), who never paid me a dime or send me my plates. Normally this would be a personal matter, but all this took place at RAC store. When I called back, the RAC manager on site covered up for Dylan. If these guys can lie about things, you should not trust them to do business.... read more

I rented a tv. All was great so i went for an e bike to get to work. Well to make a long story short. It needed breaks so i got a loaner and going out the parking lot the handle bars turned yhe bike went one way and i went to the ground. Went to the emergency room and charges on my bill that should not be there. He ( jose) hasnt returned 1 call and the corporate number is fake. Bogus. Pretty sad. read more

If I could, I would Daniel at Rent-a-Center on Prater Way 15 stars - he is FANTASTIC!!! He was SO helpful and eager to find the best and most cost-efficient furniture bundles for us. He even called other locations to get a better and prettier couch, so overall I can highly recommend Rent-a-Center (at least the location on Prater Way because DANIEL works there...!) read more

Okay, don't be fooled by the promotions they have. I've purchased mostly of my things with them last year and so far they have already constantly changed the manager and the branch managers they have in that span of time. Customer service associates says and promises things to you then changes it soon after. So goes for the managers. From weekly they'll charge you saying your clear then after charge you again cause according to them that's how their system works. If I didn't already pay them too much money I would've taken everything back. Their contract is so freaking confusing. Worst place you wanna go to. Including the new manager Nikki. read more

Avoid this store like the plague! This post is in reference to the Carson City NV store next to the Walmart. First, delivered the wrong couch. Not only the wrong couch, but also used and the history was that it came from a home of pets and was filthy! Second - they DESTROYED our front door frame shoving the wrong couch through it. Received correct couch only the store associate gave me the wrong measurements - by a foot! They will continually get your paperwork wrong, including your pay days for payment arrangements. Call you and your references like the FBI - expect you and your references to receive at least 10 calls a day... sometimes they even hung and call back back to back. Every time I call to pay my bill I get a different amounts due - then get placed on hold for long periods will they "investigate" and then they'll play confused and adjust the amount to the correct amount you signed up for to pay. It's awful, dirty furniture and even worse customer service. read more

Giving wring informations to customer when it come to payment. I have a receipt that the manager wrote himself saying thats the amount I need to pay now when I call to make the payment its a comolete different amount. Worst customer service. I know bevaise I work as customer service as well. read more

I'm in the market for a Play Station 4. I called this place and they have a refurbished one available. On their website they say it's $19.99 a week. I asked the clerk how much it was a week and she tells me it's $25 a week, what with taxes and stuff. I didn't even get in the store and they are already trying to screw me. And this is for a used PS 4, not even a new one. If you go to term with them you will end up paying like over a thousand bucks for a used PS 4. Ridiculous. read more

This place is a joke, the staff here is aweful! "Kim", kept trying to make me pay more than i owed! She didnt know basic payment info, had to call amanda to find out! I paid 488.00 over what my contract was set for. I asked for a printout of all payments, she said they could only do the month of august! Lucky for me i called another store and talked to a mgr, i asked if they needed to call sean to learn how to do it!the look that was on her face was priceless! I paid the contract off, and will never ever ever n my life deal with this store!how a contract for 46 weeks, turned into a full year contract read more

I absolutely LOVE Rent-A-Center (Prater way location). I have literally purchased my whole home from them. Ivette and Amanda are the best, they always get me the best deals and they are so funny! I recommend to all my Family and Friends! read more