I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

Car was great. Still pending deposit back. Car wasn't super clean. Plus there was a roach…read more Staff was friendly at time of pick up. Pending resolution.

Usually renting a car requires standing in a long line for forever, only to end up getting to the…read morefront of the line, and being told that the car you reserved a month in advance is no longer reserved and or available. That was NOT my experience here. My experience here was great. They made the process of getting a car extremely easy. Keep up the great work!

I've been planning this trip for 25 years--a bucket list dream to cruise a convertible from Miami…read moreto Key West. Naturally, I trusted National Car Rental to be part of this once-in-a-lifetime experience. What could possibly go wrong? Picked up the car at Miami Airport. Smooth. Drove it straight to Key West Airport. Glorious. Handed it over the same day. The return attendant told me, "Just leave the keys in the car." Sounds like a solid plan for a company that rents hundreds of thousands of vehicles. What could possibly go wrong with that? Took a photo of the car. Took a photo of the spot. Thought I was done. Plot twist: The next day, National channels the energy of an overzealous ex. I get two phone calls, a text, an email, and even a notification in the app, all dramatically declaring that the car is overdue. (Honestly, I haven't been pursued this aggressively since high school.) I call their 800 number. They tell me the car is returned in their system... but, oopsie, the local office and app just haven't caught up. "It'll update soon." Comforting. The following day, Miami calls me again, insisting the car is still out gallivanting around Florida like it's on spring break. I explain (again) what happened. Their theory? The Key West office is "running behind." Ah, yes. The ol' "we're too busy to check if a literal car has been returned" excuse. More calls. Another complaint. A case escalated. Two days later, on June 7th, I finally receive a receipt confirming that the car is no longer missing. No apology. No explanation. No acknowledgment that they could've maybe, I don't know, used GPS to locate their own vehicle? I mean, if Domino's can track my pizza's every move, what's National's excuse? All in all, a magical experience--if your definition of "magic" includes gaslighting, suspense, and mild heart palpitations. I won't be using National again, but I will treasure this experience forever. Just like the time I accidentally signed up for a timeshare presentation in Cancun.

After vacationing only a few times in Florida, I wanted to rent a Toyota this time, rather than a…read moreflashy car that is really not mine. Keeps me safe on my trip and all. Jason hooked me up with a good car for my 4 day business trip in Florida. Car was smooth, and good on the fuel. It was also in mint condition. I was a happy man.

I was visiting from Toronto and rented a 4 runner for two weeks during March break. Customer…read moreService was exceptional, Valerie was very kind and helpful. My family and I look forward to seeing you on our next visit. Cheers!

Zachary was extraordinary, helpfull and quick. Super easy pick up & drop off. The only thing I have…read moreto say regarding the car they offer me, it had an strong smell to humedity. And when i received the car it wasn't clean outside, I had to tell them to clean it.

This is the best Enterprise that I've ever rented from! It is the closest rental car location to…read morethe Miami port. So if you need a car when you get off of a cruise, this is definitely the location to go to. The office is in the lobby of the Marriott hotel. Was in and out and on my way in record time! One thing that I love about Enterprise is that you can pick up in one city and drop off in another. So we got off a cruise in Miami and drove to Orlando to Disney World and then dropped the car off at the Orlando airport four days later. The manager Thomas followed up with a minor issue I had and followed thru with a positive resolution.

My boyfriend lives in Toronto but comes to town every other month to visit. He always rent's his…read morecar from this location & raves about it so when I recently needed a rental, this was the first place I thought of. Walking in, I was immediately greeted by The Duane, an absolute dream of a gentleman who's attention to detail, demeanor & absolute professionalism was a refreshing respite from the type of service you usually encounter in Miami (I can say that because I'm born & raised here). Super happy with the service & my vehicle & will definitely continue to come here whenever I need to rent a car! Bravo :)

I have nothing but amazing things to say about this location. The staff Michael in particular was…read morereally nice and helpful. The cars are top notch and always been given a free upgrade. I wouldn't go anywhere else!

I had an outstanding experience renting from Fox, and Kevin made the entire process smooth and…read moreeasy. From the moment I arrived, he was friendly, professional, and genuinely focused on providing great customer service. He took the time to explain everything clearly, answered all of my questions, and made the pickup process quick and hassle-free. Taught me a few things so I wouldn't be charged in and around the city. The vehicle was clean, well-maintained, and exactly what I expected. Kevin went above and beyond to ensure I had a smooth experience, and his positive attitude made a rea positive outcome for me. If you're renting a car, I highly recommend Fox, not too far from the airport and took me approximately 15 minutes from the time I started walking off the plane to their shuttle. Excellent service, and an overall five-star experience. I'll be renting from Fox again!

Zero stars!! This place is in the ghetto! Super scary and the staff forces you to purchase extras…read more Even forced us to get insurance we didn't need or they would cancel our reservation. The car had dents and was old. I'm going back to the more expensive car rental services just to avoid this mess. It isn't worth the drama and stress when traveling! 100 percent DO NOT RECOMMEND FOR WOMAN ESPECIALLY BECAUSE THE AREA IS UNSAFE. There were CRACKHEADS walking around outside.

I've rented from Enterprise at the Miami Airport several times, and they continue to make the…read moreprocess quick, easy, and stress-free. The customer service is consistently excellent. The staff is friendly, professional, and keeps the rental process moving efficiently. There are also plenty of vehicle options available, making it easy to find something that fits your needs and budget. One tip for travelers: if you're returning your rental before a flight, be sure to allow yourself extra time. After dropping off your vehicle, you'll need to take the airport train and do a bit of walking to reach the terminals. It's a smooth process, but it's not as simple as pulling up directly to your gate. Overall, Enterprise at Miami Airport delivers reliable service, a great selection of vehicles, and an efficient rental experience. It's my go-to choice whenever I'm flying into Miami.

Great customer service. From beginning to end it took about 10 minutes to get into a car. Very…read morequick and efficient! The only downside (and not a fault of Enterprise) is that the rental car location is quite a haul from the airport. You have to walk quite a distance, then get on a train which takes you to the car rental center. A bit inconvenient, especially if you are tired after traveling all day.

We rented a car during our recent trip, and it was easy to just check in and get the car by…read morescanning the QR code instead of waiting in a line, even though there was no line at the time we landed. We ended up getting a 2026 Toyota Camry which was overall clean and in good shape. The only thing that annoyed me was I checked out the car and got the contract at the booth, and they called and emailed me asking if I had rented a car a few days later.

I always rent with Alamo when traveling to Miami. They offer the best value and smoothest in and…read moreout experience. I am in my vehicle and on the road in the shortest amount of time.

Stanley was amazing was extremely informative, respectful and kind helped us get a last minute car…read more!!

I don't review many things. But this company has failed at multiple levels recently to offer a…read moremodicum of appropriate service. So here goes. I have used Sixt many times - loved the service and premium vehicles. For first time ever, this summer, two cars in a row were flagged for scratches that were absolutely not incurred by us. One so small it was shocking to be reported. Both with extremely high charges associated with it and a 200$ "service fee" - FOR WHAT? Wouldn't know. Can't get an answer. I use my Amex to cover these things. But that process is so laborious, it's not worth the time. Which the company clearly knows. So, they passively push you to purchase their coverage. Interestingly, every time I have done so, no scratches were reported upon return. Then, in Miami Int'l Airport this last week, it sealed the deal - no more Sixt for me. The car assigned to me was a level below what had been requested and paid for, without anyone commenting on why (plenty of other cars). It reeked of smoke. I had to ask three people to help until one agreed to stop and help change cars. The next car also reeked of smoke and at that point we had to just take it to get to our destination . a week of a smoke laden car. Many WhatsApp messages with customer service later, I have no assistance in requesting reimbursement for such, just "tickets" processed by them. I pay premium for this service. This company has deteriorated.

Scammy Policies and Zero Transparency - Beware!…read more I strongly advise against booking through RentingCarz.com. Their business model relies on unclear policies and hidden small print that only show up after you've already paid. I booked a car and tried to cancel immediately, only to find out they keep 20% of your reservation no matter what. This is nowhere clearly stated at the moment of purchase. You only discover it later, buried in the fine print of the voucher they send after they've already charged your card. That alone says everything about how this company operates. I canceled because the prepaid voucher didn't even confirm that the rental was fully paid, which strongly suggests you'll be charged again at pickup -- and who knows how much? A company that can't clearly state what you're actually paying for is not one you should trust with your travel plans or your money. There are not enough honest reviews warning people about this company, so I'm simply stating the facts to help others avoid the trouble I went through. What looks like a great deal ends up being a trap: non-transparent terms, unclear charges, and a guaranteed loss of money even when no service is provided. There are plenty of reputable rental car platforms out there -- RentingCarz is NOT one of them. You've been warned.

Keep away from this fraudulent company. You pay them but they don't pay the rental company, and the…read morerental company then charges you again. It has been a long battle to get a refund and they are just not interested in helping at all. I rented a car with Avis through RentingCarz, and paid online. I received an email confirmation and the pre paid voucher. On my arrival at Avis counter, I showed them the reservation and pre paid voucher, and they only placed a holing charge on my credit card (as they are supposed to, for the deposit), which should be released once I return the car in good condition. All went well, they released the hold but charged the rental fee (already paid to RentingCarz). I contacted Avis and they told me that RentingCarz did not pay them, so they charged me. I contacted RentingCarz and they told Avis should use their pre paid voucher, and asked me to contact Avis. After more than a month, many emails and international phone calls, and being played by both companies, RentingCarz decided to partially refund me. I am trying to raise a formal complaint with the company but they just ignore my emails. Be aware of this scammer company.