I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

Car was great. Still pending deposit back. Car wasn't super clean. Plus there was a roach…read more Staff was friendly at time of pick up. Pending resolution.

I've been planning this trip for 25 years--a bucket list dream to cruise a convertible from Miami…read moreto Key West. Naturally, I trusted National Car Rental to be part of this once-in-a-lifetime experience. What could possibly go wrong? Picked up the car at Miami Airport. Smooth. Drove it straight to Key West Airport. Glorious. Handed it over the same day. The return attendant told me, "Just leave the keys in the car." Sounds like a solid plan for a company that rents hundreds of thousands of vehicles. What could possibly go wrong with that? Took a photo of the car. Took a photo of the spot. Thought I was done. Plot twist: The next day, National channels the energy of an overzealous ex. I get two phone calls, a text, an email, and even a notification in the app, all dramatically declaring that the car is overdue. (Honestly, I haven't been pursued this aggressively since high school.) I call their 800 number. They tell me the car is returned in their system... but, oopsie, the local office and app just haven't caught up. "It'll update soon." Comforting. The following day, Miami calls me again, insisting the car is still out gallivanting around Florida like it's on spring break. I explain (again) what happened. Their theory? The Key West office is "running behind." Ah, yes. The ol' "we're too busy to check if a literal car has been returned" excuse. More calls. Another complaint. A case escalated. Two days later, on June 7th, I finally receive a receipt confirming that the car is no longer missing. No apology. No explanation. No acknowledgment that they could've maybe, I don't know, used GPS to locate their own vehicle? I mean, if Domino's can track my pizza's every move, what's National's excuse? All in all, a magical experience--if your definition of "magic" includes gaslighting, suspense, and mild heart palpitations. I won't be using National again, but I will treasure this experience forever. Just like the time I accidentally signed up for a timeshare presentation in Cancun.

with disabled person and they wanted to charge me over $600 to change drop off location. NEVER RENT…read morefrom them!!!!

I loved the fast & friendly experience I had with all the personnel! They even upgraded my vehicle…read morefor free!! Loved the big variety & they all speak Spanish!!

Excellent service. They helped me throughout the rental process. They have different styles of cars…read morein perfect condition and at very good prices

This location is prompt in terms of service and they are very informed about all the Sixt perks, so…read moreit is good to know that you are being taking care off and that you are in good hands. They have more availability than other locations and waiting area for you to chill if the agents are attending other customers. Also there is a convenient Starbucks right next to it. Lidi and Anibal are the master behind the desk and to be honest the complete team. The pick up and drop off process is also very convenient as it is right in the curb of the Intercontinental hotel. I feel a Sixt vip in this location.

My reservation was for 5:45pm pick up, due to traffic I didn't arrive at the InterContinental hotel…read moreuntil 6:05pm and a sign was posted that they were closed and there was no one in sight. I called the number on the desk (888)749-8227 and had conversation #06740079 where they re-assured me that it will be cancelled and I will get a full refund as long as I communicate the incident through Expedia (whom I booked through). Expedia submitted the refund request to Sixt but it took 1 week for Sixt to reply to them with a denial. Sixt won't give me the refund even though their agent verbally agreed to cancel the order and give me a full refund. They never communicated that they closed 15 minutes after my reservation time and that it's a 30+ drive from the airport.

**Extremely Disappointing and Stressful Experience with Alamo**…read more On December 9, we picked up our rental car at the Miami Airport. About an hour into our drive toward Atlanta, while on the Turnpike, the vehicle began overheating. We immediately contacted roadside assistance. The only solution offered was an Uber back to the airport. Once there, we were told the only vehicle available was a van and that we should return the next day to receive a similar vehicle to the one we originally rented. We accepted the van temporarily, even though it was in very poor condition. It was not full of gas, it was dirty, and it even had holes in the roof. We accepted it only because we were told we would be able to exchange it the following morning. The next morning, we returned to the airport and were told there were no vehicles available. We were advised that we could exchange the van at any Enterprise or airport location along our route and that vehicles would be given to whoever arrived first. We went to the Enterprise next to the airport where there was a Suburban available, but we were told it was reserved and they refused to give it to us -- despite what we had just been told at the airport. As we continued our trip toward Tennessee, we repeatedly called various Enterprise and Alamo locations along the way. Sometimes we were told there were no vehicles available; other times we were transferred to customer service, who gave us the same answer -- no comparable vehicles available. We stopped in Nashville after customer service and roadside assistance told us that, since it was a larger airport, we would be able to exchange the vehicle there. They also said they would leave a note for the manager about our case. The next morning, we went to the Nashville airport and were told again that there were no vehicles available and that everything was rented out. That same afternoon we called again, and we were told another note would be left and that someone would contact us. We stayed in Nashville almost until nighttime waiting in case they called. No one ever did. We then decided to drive to Gatlinburg. For two days, we called at least three times per day trying to resolve the issue. On the second day around 4 PM, we were told to go to the Knoxville airport, about an hour away, because a vehicle would be waiting for us there. Driving that van was extremely uncomfortable and concerning -- it shook on the highway and the doors rattled constantly, even though we were not speeding. When we arrived in Knoxville, we were told there was no vehicle available and that no note had been received regarding our case. The only option offered was a pickup truck, which was not usable for us because we had multiple suitcases, several passengers, and two pets traveling by road. While still at the airport, we called customer service to clarify the situation. We were told they had already offered us a solution and that we were refusing it -- which was not true -- and they hung up on us. We had no choice but to leave. We then made a new reservation for the following day in Greenville for a similar vehicle to what we originally rented. When we arrived, they initially gave us obstacles when we explained it was a swap from the van, but eventually they provided the vehicle. When we returned to Miami and dropped off the car, the Alamo manager at the airport told us the only thing he could offer was a 50% discount. Since that seemed to be our only option at the time, we accepted. However, during the trip, customer service had told us that if we were not satisfied with the resolution in Miami, we should call them again. After several additional calls to customer service and being unable to speak with a manager, the only offer we received was an additional $100 discount. Now, nearly two months later, we have received an email stating that we must pay $470 for the Suburban that broke down on the way to Atlanta -- despite the fact that the mechanical issue was not our fault and we were driving responsibly on highways the entire time. This experience was extremely stressful, time-consuming, and disappointing. We spent days of our trip trying to fix a problem that was never our responsibility. The lack of communication, contradictory information between locations, and poor customer service made this one of the worst rental experiences we have ever had. Every time that you call them it would be at least an hour just talking to people and just being passed around . I would strongly reconsider renting from Alamo again. Edit: I contacted the place that in the reply it was suggesting and they didn't help they just keep getting me passed on again (like always)

SCAM ALERT: Fraudulent fuel charges and deceptive tactics at Alamo Miami…read more"I rented a car from Alamo Miami on March 31, 2026, through Ofran, and it was one of the worst experiences I've ever had. The process was long and exhausting. After they initially tried to downgrade my car to a lower category, I finally received the vehicle I ordered, but with the fuel tank only half-full. When I pointed this out to the staff, I was told: 'This is the new policy--take it half-full and return it half-full.' I kept my end of the deal and returned the car with more than half a tank. However, after returning home, I received a bill charging me for a full tank of gas. When I contacted Ofran to dispute this, Alamo shamelessly refused to admit their employee's deception and kept the money. Ofran ended up refunding me half the amount as a gesture of goodwill, but Alamo's behavior is nothing short of theft. My advice to you: 1. AVOID ALAMO MIAMI. They are dishonest and use predatory tactics to scam tourists. 2. If you are stuck with them, take a photo/video of the fuel gauge and the dashboard the moment you start the car and when you return it. They are liars and scammers. Save yourself the headache and book with a more reputable company."

The checkout and check in process was fine. However, I accidentally left one of my bags in the…read moretrunk of the vehicle when dropping the car off. I have emailed multiple times and have gotten no response , tried to call the rental company directly and cannot speak to someone in the Miami airport office . Every call goes to the automated system. Trying to speak to somebody directly is impossible.

Agressive upselling of service Impossible to get a receipt…read moreupon return Far from airport Accounting department to get invoice closed on weekend Avoid at all cost

Best of the best Easy. Clean. Best customer service !…read more Service with a smile The whole team is amazing and the car was clean and on time! This willBE THE ONLY PLACE I WOULD RENT FROM WHEN IN MIAMI!! Congrats on getting service and business done with five gold stars!

Terrible Avis Experience…read more I had a disappointing experience with Avis car rental in Miami. They claimed to offer a shuttle from the port to their location, but after waiting for over an hour in the heat on hard pavement with no where to sit, the shuttle never arrived. Their phone system was unhelpful and their corporate office took over the call with people answering that can't resolve any location issues, and I couldn't reach anyone at the location. I tried for the last 35 minutes repeatedly from the hard pavement. Eventually, I had to pay peak taxi rates to get there. They could at least update their answering service if there was no shuttle today and save people pain. Once I arrived, there was only one staff member working the desk, resulting in an hour-long wait. Hours of my vacation time was wasted on Avis' distinction, and I hope the car will at least be clean, unlike my previous rental no cleaned of grease a food particles from the previous rental. I would hesitate to use Avis again.

Super easy check in process. I was able to choose whatever car I wanted in the vehicle class that I…read morerented. I ended up with a Hyundai Sonata since my first car was an '01 Hyundai Sonata, which was fun. The car was clean and ready to go.

I will not be returning to this Enterprise location. M They…read moreadvertise that they will "pick you up," but that was not the case for us. We had a confirmed 9:00 a.m. reservation and were told they could not pick us up, so we had to pay for an Uber to get there. Once we arrived, we were informed that there were no rental cars available. We were told some vehicles were expected to be returned, but none had arrived yet. There were already three people ahead of us waiting, meaning that even when vehicles did come in, we would not receive one -- despite having a reservation. We ended up spending 90 minutes waiting with no resolution. A reservation should guarantee availability, and unfortunately, that was not our experience. Very disappointing service, and I would not recommend this location.

Don't come here, ridiculously slow. People have pre-reserved their cars so why does it take so…read morelong? I bet that staff that get fired from the DMV get hired here. I found a place worse to wait in then for a drivers license! Also, it doesn't matter if you have status or not, everyone stands in the same long ass line. Why have a customer gimmick when you can't/won't honor it? Staff obviously hate their job and don't give a damn. It shows.

Rented a car through them there was damage on the side went back in to tell them they said don't…read moreworry about it we already marked it 2 weeks later there trying to charge me for it avoid this place at all cost

After vacationing only a few times in Florida, I wanted to rent a Toyota this time, rather than a…read moreflashy car that is really not mine. Keeps me safe on my trip and all. Jason hooked me up with a good car for my 4 day business trip in Florida. Car was smooth, and good on the fuel. It was also in mint condition. I was a happy man.

I was visiting from Toronto and rented a 4 runner for two weeks during March break. Customer…read moreService was exceptional, Valerie was very kind and helpful. My family and I look forward to seeing you on our next visit. Cheers!