Super easy check in process. I was able to choose whatever car I wanted in the vehicle class that I rented. I ended up with a Hyundai Sonata since my first car was an '01 Hyundai Sonata, which was fun. The car was clean and ready to go. read more

I will not be returning to this Enterprise location. M They advertise that they will "pick you up," but that was not the case for us. We had a confirmed 9:00 a.m. reservation and were told they could not pick us up, so we had to pay for an Uber to get there. Once we arrived, we were informed that there were no rental cars available. We were told some vehicles were expected to be returned, but none had arrived yet. There were already three people ahead of us waiting, meaning that even when vehicles did come in, we would not receive one -- despite having a reservation. We ended up spending 90 minutes waiting with no resolution. A reservation should guarantee availability, and unfortunately, that was not our experience. Very disappointing service, and I would not recommend this location. read more

I made a reservation for a car and started walking over. 30 minutes later they called me and told me that they don't have the car and will call around. I waited in a café for 45 minutes and called back to the customer service line and was told that they would escalate it with the manager For possibly a better car. Waited another 25 minutes and called back to the location and was told that they neither have the car nor will give me a better option for the same price. These guys have no sense of accountability or to satisfy their customers. Do not go here, zero competence. read more

I rented a car from the Enterprise in the Miami Doubletree this past week. It was tricky because they were low on cars and I was traveling with a disabled person, so I needed a precise size of car for her to get into and out of. But Sebastian and Levante came through for us - they found us a fantastic car that worked out great. It was perfect and sooo clean. Sebastian was very thoughtful and accommodating when we needed a little extra time to load up. It really took the stress out of what could have been a tough morning, so thanks guys! I'll definitely be back. read more

I really don't understand the two star ratings. These guys Sebastian and Dylan are terrific. When other Enterprise locations would not even pick up the telephone, these guys sent a driver across town to pick me up in Coral Gables and bring me to their location in Edgewater. Kudos to all of them. read more

I dropped off a one way rental from Virginia at this location and picked up another to return home. Busy location but the service was great! AK went above and beyond to make sure everyone including myself got their needs addressed in a fairly timely manner. This guy has Ice in his veins -- not sure if there is a calmer guy. Let's be honest, this is the closest enterprise to port of Miami with literally 20,000 people hoping on and off cruises daily, so the traffic is high at this location, we have to cut them some lack. With that being said, AK was professional and set expectations so I knew I had enough time to have a nice lunch at the sushi spot and Ak even upgraded my vehicle. #Make AK Manager read more

Would give zero if that was an option. Two extremely dirty cars inside and out, no where to park, go to another enterprise or better yet another rental agency. read more

I wanted to do this review to offset all the negative reviews. I rented a vehicle in FLL instead of taking an Uber I decided to drop off at this location because it was close to my hotel. Let me first say they are busier than many airport locations. In many reviews it talks about customer service. I want to personally say I was greeted as soon as I walked in the door both times. The second time I walked in the office to grab a card there must have been over 8 people waiting and the young lady took her time again to say hello. My return guy was FRANTZY FELIX, super amazing. I highly recommend this spot. read more

Enterprise Rent-A-Car - Pickup - Car Rental Near Me - Miami, Florida

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Worst customer service ever. Inconsistent, inaccurate information and procedures; costing clients financial, time, and energy loss. Not to mention the ratchet rude staff, identifying herself as the Manager - while chomping cookies with mouth wide open. After renting for a month and going in to extend on October 5, the young lady says it's a Contract Rewrite that'll take a minute; which was critical for me as I was literally on borrowed time. Her colleague (self-identified "manager) then says they can't complete the transaction since my card on file is a debit and not credit card; plus I have an out of state driver's license. Okay! This IS on an existing rental that's due on October 6. How did I rent it in the first place? She proceeds to say that I rented the car because the prior service rep didn't "know what she was doing, and makes lots of mistakes..." She insists quite adamantly that I can't get a new contract on her watch; so I proceed to leave planning to return the car on October 6 per the original contract. This Is where the real problem begins, as she says they've closed the contract, so it's my loss all ways. 1. Can't retain existing contract - she's prematurely ended it 2. Can't extend existing contract - needs to do a Rewrite 3. Can't get a new contract Yet! They seemed shocked that I got upset.‍‍ So, here I am STUCK. Frustrated. Harassed. Disrespected. Embarrassed. Asked to return a rental car I've paid for from Sep 9-Oct 6 (FULL of personal belongings), being wrongfully and forcefully taken on October 5 - because the incompetent staff ensemble have messed up internally. While "the manager" is now yelling and threatening to report the car as stolen if I leave in the car. My "Crime"? Returning to give an underserving business entity more of my unappreciated, under valued business, paid for with my hard earned income. #HarshLessonLearned #NeverAgain #Blacklisted #TimeWasters #Unprofessional #Unskilled #Unknowledgeable #Rude #IlManneredStaff #Nonchalant #HorridService read more

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DO NOT BOOK A CAR HERE! Wish I could give zero stars. Over 15 people were stranded in their office for over six hours because they didn't have enough cars for all the reservations they booked. They couldn't even provide us with an estimate of when - or if - any of us would get a car. Then they just closed the office for the day. Apparently this is a common occurrence ! Employees were so apathetic and unhelpful and really cruel to all the stranded families. They had no solutions or ideas. If you read the reviews of this branch they all say the same thing - rude staff, no cars, stranded customers, and no recourse. Even if you leave a public review they won't respond to you. It's so crazy enterprise allows them to keep doing this to people! read more

I want to describe an awful episode I had this week at the US-1 store of Enterprise in Miami. The following is a letter I sent to Customer Service. I am writing to voice a concern regarding the rental car agreement in the subject line, from the 3621 SOUTH DIXIE HWY store in Miami. Last Friday, December 22nd, I called the store to extend the weekend rental period, and due to the coincidence, that day was also my birthday. I was overdue in the rental for two days, since I had to return the vehicle the previous Wednesday, meaning I owed $123.54 for the two days up to Friday. I was conscious that any amount due is deducted from the security deposit of $300 that is kept in the rental account. So I intended to pay the amount due and pay in advance for the next two days. I have been renting from that specific Enterprise store for the last 3 to 4 months, always for 28 days because I suffered a crash with my car and is still under repair, so I am a known customer of the staff. My surprise was that the customer service associate at the store on Friday told me that I had to pay a full deposit of $300 plus the rental days I wanted or return the car immediately. His name is Jeffrey Thompson, usually, he doesn't engage in small talk with me, very straightforward to the point, but on the phone that Friday he didn't admit that I still had $177 remaining as a deposit, so to replenish that deposit I needed to pay only $123, plus another $123 to keep the vehicle for two more days. I tried to reason with him, but he started yelling at me and threatening to report me to the Risk Department if I didn't return it immediately. I asked to speak with the manager, Nicholas, but Jeff told me he was not there for the rest of the day and I had to deal with him, and when I finally asked him "What credit do I have for returning the car that same day"? he told me NOTHING, yelling, hostile and disrespectful. And I knew that was not true because there was $177 still in my favor from the security deposit. Simple math. At some point, I thought he forgot he was dealing with a good customer, who had been renting from that store for the last 3 months and more than 25 days at the time, and he forgot the fundamental respectful behavior when speaking to someone else in any circumstance. I want management to be aware that it was not a misunderstanding, this was deliberate conduct meant to mistreat a customer, with no regard for the respect he should display as a basic way to work with customers aggravated by the fact that he was not telling the truth. That episode was really strange and at the end, I felt some sort of humiliated. I decided to wait until the Manager could be on site to return the car and pay any balance due, but I don't want to be alone with this person, Mr. Thompson, because I have reasons to believe he is dishonest and is not qualified to deal with customers on any capacity. I can speak with any person from customer service to clarify this incident, feel free to call me at your convenience. Francisco Martinez. read more

Worst rental car location I have ever visited. I never write reviews and take the time to acknowledge good or bad service. However, this place was so bad, that it needs to be said and written. The two ladies that were there were rude, unprofessional, dismissive and truly should not be running the place. I called all morning with no answer, made a reservation, to only arrive and then tell me that there were no cars. Was left waiting for over an hour to just tell me there were no cars, even though around 6 people walked in in-front of me also with a reservation who were given priority. Such bad experience and just waste of time read more

Adding another one star review to the pile. I am sitting waiting going on my fourth hour for a reservation that I made 2 months ago. Be prepared for a series of excuses and false hopes of when cars will be returned or coming from other locations. The only excuse that could be given was it's a holiday weekend as if the resurrection of Jesus is a new holiday and not on the enterprise calendar. Steer far away from this location and probably enterprise altogether. read more

Slowest most incompetent service. Waited an hour for our rental that was sitting right in front of the building and our worker was rude and slow. Go elsewhere. read more

We had a great experience here. The employee was friendly and helpful. We were in and out in less than 20 mins. Smooth rental up until return. Would come back again. read more

Unfortunately I have to update my review. Not only was I wrongfully charged for a rental that was covered by insurance but I was charged for additional coverage which I originally declined. I've contacted this location multiple times and no one will address the issue. I've left my number several times for the manager to contact me and I haven't received a call since this issue began in December 2020. If you can avoid this local branch please do. They smile in your face then charge you once you're out the door. Disappointing. read more

do not come to this place!! customer service is so DO NOT COME TO THIS PLACE!! CUSTOMER SERVICE IS SOOOOOOOOOO BAD AND UNPLEASANT. This rental car company is horrible!!! We made a reservation 2 days ago and they called me to confirmed in the morning on the day of the reservation, also an email reminder. I spoke to Luis and Jessica to conformed again, and I get here and there is no cars available!!!! They should have said to me in the morning; hey we do not have cars available and I would looked somewhere else. I was trying to rent with Sixt Rent a Car, by the way, The Best Rental Car Out there friends! But the days were sold out. You see the difference? If there is no cars available, do not let customers booked, is that simple. So I decide check Enterprise Rent a Car, and what a big mistake. . I try to speak to a supervisor and this female by the name Erika, was the 'manager' could not even give me an answer to my questions. She didn't even showed me wanting to help me in any ways possible, I was in shock! Erika the manager just look at me twice and it was like telling me: what do you want me to do b#%#%. So I continue to try to talk to her and unbelievable! she just ignore me and I was being nice because I didn't want to get more upset than what I already was. I even repeat to her many times that I called 30 minutes before arriving to re confirmed and walk so many blocks to get to this place... and no cars available!?!? People this happen to me for not listening to recommendations TO DO NOT RENT A CAR HERE..! people take my advise dont make the same mistake I did. read more

Enterprise Rent-A-Car - 2 EMPLOYEES THAT DO NOT KNOW WHAT THEY ARE DOING!! AND LUIS AND JESSICA NOWERE TO BE FOUND. - Car Rental Near Me - Miami, Florida

Muy mala atencion,discriminacion considero una falta de respeto enorme hacerte esperar toda la mañana para decirte que no hay carro,que ellos te llamaran en unas hora,luego yo me regrese antes de las 6 pm y me an dicho que ya cerraron,una total falta de respeto.Very bad attention, discrimination I consider a huge lack of respect to make you wait all morning to tell you that there is no car, that they will call you in a few hours, then I return before 6 pm and they told me that they already closed, a total disrespect read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

DO NOT RENT A CAR AT THIS LOCATION! Worst car rental experience ever. My reservation was for 8am and my plans changed and was unable to show up to pick up the car until 11am but doesn't seem like a car would have been available no matter what time I showed up. When I arrived was told the wait time was indefinite and maybe able to get a car later this afternoon, not at all ideal when you rented a car to make it to a certain location by a specific hour. This location should not have the ability to rent cars that do not exist at the facility!! If I could give negative stars that would be great. The only helpful person was customer service when I called enterprise and was able to transfer the reservation to miami international airport. read more

I rent from this location only. The staff is always such a huge help. Even though my rental was a few hours behind schedule, I totally understand how this business can become overwhelming with customers not returning on time without notice. I was notified once a car was ready for me and upon arrival I was greeted and treated lovely. Julian and Jessica were such a big help. They were accommodating and friendly. I appreciate their hard work and customer service. Thank you guys. I'll be back soon read more

Enterprise Rent-A-Car - Riding in style BMW 3 series - Car Rental Near Me - Miami, Florida

The service was great. Vehicle was horrible, cloth seats which has never been deep cleaned, don't rent the Hyundai Elantra. Enterprise entrance glass door remains filthy with smudge everywhere. As I said the employees and service was great read more

Avoid this place! My car wasn't ready on time, so I had to wait about 45 minutes to start my trip. They said they would call me when it was ready but didn't. Worst of all, when I tried to return it at the time we discussed, they weren't even open! I called the 800 number and was told to return the car to the aiport, only to find out later that they added a $75 fee for airport return without telling me. Tried talking to the manager of this location but she unpleasant and unsympathetic so I wound up having to dispute the charge with my credit card company. There are so many other options for rental cars, this will be the last time I trust Enterprise! read more

I'm reluctant to post this review but I have tried all other options and outlets. I am in a long term rental through work (an SUV) and the Audio in my car has gone out along with my maps/ Apple play glitches and gives me the wrong directions. I called and told them this and have been trying to get a different SUV for a month now. I am driving to and from Orlando every week with these problems and it is honestly dangerous at this point because if I need directions, I have to look down at my phone. I also have nothing to listen to. The first time I called, I spoke with Samantha. She is the only one with any customer service skills. They didn't have any cars and I was traveling that week. The following time I spoke with Erica and I asked when cars would be coming in so I could trade out the SUV that I was currently in since I would be driving four hours to Orlando and four hours back. She said that she would call me if she had an idea of when cars would be coming in and that she would check with other locations in the area. I called back that day at 1 PM Because no one was calling me. At that time Erica asked me to call other places because she clearly did not do it. After calling around other places, another enterprise employee instructed me to just take my car to the place that I got it from. I took my car there and I spoke to Erica in person explaining the safety issues and the requirements of my companies fleet. Just like other reviews here she pretty much told me I was shit out of luck and continue to looking at her computer. I don't know how she is a manager as she does not have the customer service skills to be one. I also asked her supervisor to call me and she took down my number but I doubt that she actually did anything with it. She said her supervisor was on vacation that week. To this day I have not gotten a call. I have dealt with the audio for the past few weeks as I have been traveling during the week and out of town on the weekends. But this past week the change oil light came on in my car. I called this morning to determine if And when I could get a new SUV and asked if worst-case scenario if they could change the oil In my car on Monday before I go for another long trip. They told me that I should call back Monday and they could better help me. Why can no one give definitive answers and plans here? My company partners with enterprise but if I could change rental car companies is right now I definitely would. I am so frustrated with the situation and don't understand why they cannot determine when they are going to get SUVs back in from there hold onto and SUV for me to trade mine in and for them to change the oil and fix the audio in this car. If someone from enterprise is reading this please get in contact with me because I feel like enterprise 1) does not care about their customers and 2)Does not actually care about if their cars have an issue. It's unsafe. It doesn't seem like I am the only one having these problems either. read more

People make your reservations somewhere else & stay away from Enterprise. From what I can see in other reviews, horrible service is very common at this location. The employees at the Double Tree Grand Hotel Enterprise are rude, discriminative, lazy and have zero customer service skills. They allow the phone to ring and ring and do not bother to pick up. When I arrived I was told that they had "no car for me and no idea as to when a car would be available". The girl said "I will just cancel your reservation" without an explanation or apology. My trip was urgent and so I had to leave without a car. Enterprise used to be a great, reliable company and it is a shame that they no longer hold up to their prior standards. read more

They lie to you on what your being charged. They say one thing - you sign and something else gets changed much higher. Beware. Happened to me 2 times and they just keep making excuses why I was not notified of certain charges. scam to get what they want. Now I have to spend my time calling them trying to figure out the raise in prices both times. UPDATE: I just called back to find out what these charges are and was hung up on. Was not rude, simply trying to figure out why they charged the deposit twice. Now they are refusing to answer. Such a scam. read more

0 stars manager is terrible doesn't even help terrible with problems. Was observing other guest Everyone in there had problems and the manager could not help one individual. I went to rent a car he said they had no cars there to go somewhere else . I go to return a car I rented from another enterprise location then he said there is no space. Are u kidding me??? That manager is far from a manager terrible terrible read more

Avoid at all costs. Took over an hour for nothing. Unfriendly staff and not smart. Suggest taking your business to the 1109 Brickell location. read more

Avoid Enterprise and this specific location at all costs. If I could give 0 stars I would. The manager Norman Flores was completely unprofessional, outrageously rude and wouldn't provide any straightforward information whatsoever to assist with the loaner process. He was going out of his way to make a simple process outrageously difficult. I've never witnessed such incompetency. I'm surprised this manager still has a job here. Do not do get a loaner at this location. read more

writing this as I sit here for almost 45 minutes . waiting to speak to someone that works here...there's no one that works here in the office. the phone keeps ringing and going unanswered. customers piled up waiting and no one working to attend to them. I have a prepaid reservation and have been sitting here aimlessly, i've been to car rental locations in third world countries that are ran more professionally. read more

New manager New staff Good service in and out in less than 10 min Would highly recommend this enterprise location read more

I went in the day before I needed the vehicle and coordinated a pick up time with someone named Julian. The next day I called to confirm that he would indeed pick me up. He said between 5-6pm he would be there. I waited until 6:45pm nobody came. I called and the office was closed. I called the 1800 number and the lady was so facetious and rude. Needless to say - I have no car and took an Uber for $45 when I was supposed to have a car that was supposed to be paid by my insurance. Needless to say, there are too many options out here to go with this unreliable place. Don't bother! read more

The representative said that I needed an online reservation. So I went online and made a reservation. She started yelling about having no cars, and wouldn't honor the reservation. When the reservation was made, it showed that cars were available. Customer service was also no help. Enterprise used to be a competent company. read more

If I could give it a 0 I most definitely would. I had a reservation at 7:30am to pickup a car and go to a work event that's 3hrs away and I had to get there on time. It's 9am and I still DON'T have the car. This is disrespectful, ridiculous and quite frankly this is insulting to MY time. I'm going to be late and miss half the event because of your incompetence and your irresponsibility. I will NEVER rent from here again and would never recommend this horrible service. read more

Made a reservation online for 11:30am and came in to check on the status of our booking. The waiting room was packed with people waiting for a car. We were told they would give us a call once a car was available. This was 11am. By 1pm we still had not received a call so we stopped by to check and it turns out they wouldn't have any cars available. They didn't update us at all and we ended up canceling a very important travel plan. It was a terrible experience and we wasted more than half the day sitting around the hotel room for a car rental that was not going to happen due to poor communication. I would not recommend coming here. Or perhaps make a reservation days in advance since it seems that they tend to book up and not relay this information to potential customers. read more

Rented from this location with no problems. Car did well for me. Drive up the A1A along the coast and cut over at West Palm Beach to expressway to Orlando. The car was ready and it was nice not having to leave the hotel. I was actually staying at the Marriott which shares a lobby with the Hilton. They called me when car was ready. Very good customer service and pricing. read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

LAST TIME ILL BE USING ENTERPRISE!!!! This was my email to customer service after dealing with Erica at this location. One of the worst experiences I've had dealing with anyone - I had a reservation for today at 3pm March 16th. I received a call at 2:45 that said the car they had come in might have an issue w a tire. They said they were going to put air into it and check, as long as it worked I was good. I said ok if not please call me becuSe I'll just Uber if not to where I need to be as I have an appointment that I need to be at. I didn't receive another call so I assumed everything was ok. I got to enterprise and dealt with the assistant manager Erica. I don't know if her last name as she would not give it to me. Not sure where or when I've ever been treated more rudely. She just said ya we don't have a car for you. I asked her why nobody called me back she said Samantha called you earlier. I said yes and gave her the details of the convo and she just shrugged her shoulders, as if to say too bad you're outta luck. I asked why not call me and tell me instead of wasting a half hour of my life coming here? I could have got an Uber and still been on time for my appointment? She didn't have an answer and didn't seem to care. The entire time she typed away on her computer not even making eye contact with me. This was one of the most egregious examples of pure laziness of what's supposed to be a manager I've ever seen. This is a total disrespect for my time and as a customer of enterprise. I've spent a lot of money on rentals here the last few weeks in miami, and this will be the last dollar I ever spend here because of Erica. No offer to help me, or see what she could do, just ya we don't have a car, we don't know when/if you have a car, no please leave so I can go about my day was her attitude. Clearly she has better things to do with her time than helping a customer who just had a major issue as the car they were promised isn't there. Now I am late for my meeting and my time and money are effected, clearly not hers and not a concern for her! read more

worst car rental company, dirty cars and toll pass not included in the car. so every toll they add an additional $9,90 which is ridiculous

The worst experience I've ever had. If Yelp would let me give 0 stars I would. Didn't have the van I reserved and tried to give me a car with a horrible smell inside. Employees were not helpful or apologetic and made it seem like it was a mistake I made. I was so dissatisfied I even called to complain and the people on the phone were even worse! Told me to expect a call from the regional manager but they couldn't even do that. Never got a call never got anything. They don't care about their clients and I'm never booking with enterprise again because of this experience. read more

Absolutely horrible. Zero stars Got call the night before telling us they were overbooked and they were cancelling our reservation. They said they could put us on a wait list but we probably wouldn't get a car. Would never use them again read more

I had the worst experience with this branch the employee Antonia at bayshore dr. He was very rude and me and my family came on vacation together and one of my family members was able to rent a car without a credit card a van at that and the rest of the family members couldn't get a car without having a credit card it was soo wired almost like Discriminations because he didn't know we all was actually together then on top of that they plays on the phone at that location and plus I fractured my arm because of a plam tree branch fell directly on my rental car as I was sitting a the red light and nobody at that location want help me or protect me of Incidents that occurred out of my control I can't stop or help that a tree fell down on my rental car so how can we get this resolved because I was Charged a deposit over something that is very comm in miami Florida plam trees falling down and possible can be very dangerous im soo hurt and still working with a fractured arm now I'm wear a cast on my arm Because of the pain I been trying to do the right thing by being professionals and polite but their been the rudest employees I have ever had and it's been alm 3 weeks and nothing been done read more