The checkout and check in process was fine. However, I accidentally left one of my bags in the trunk of the vehicle when dropping the car off. I have emailed multiple times and have gotten no response , tried to call the rental company directly and cannot speak to someone in the Miami airport office . Every call goes to the automated system. Trying to speak to somebody directly is impossible. read more

Agressive upselling of service Impossible to get a receipt upon return Far from airport Accounting department to get invoice closed on weekend Avoid at all cost read more

Do not use this place! The cars are filthy and old. They overcharged us for the insurance after it had already been paid for! Not to mention the amount they charged for an additional driver/ day and the plate pass!!! read more

We arrived late and tired to terrible service. The vehicle we received was dirty inside, had a terrible smell, and the automatic doors did not work. We were also told that the daily toll pass would be $10 per day and we ended up being charged $14.50 per the contract. We ended up getting a flat tire and the car did not have spare tire to quickly fix it. We called Fox customer service and they told us to head to the location via Uber which they would reimburse us for and the location would give us a new car. When we arrived, the manager refused to help us and told us we were required to bring the vehicle back before they were able to give us another vehicle even though the corporate office said differently. read more

I had a very poor experience with Fox Rent A Car in Miami. At pickup I was asked to sign multiple times on a small electronic screen without a realistic opportunity to review the terms properly. The counter agent told me I would not be charged if I did not use toll roads. I did not use toll roads, yet I was later charged for PlatePass All Inclusive anyway. When I contacted customer service, they refused to remove the charge and relied only on the fact that I had signed electronically. In my view, that is not a fair or transparent way to sell an optional add on service. The condition of the car was also disappointing. The tires appeared old, and one tire was not properly inflated, which raised safety concerns. Overall, the experience felt misleading and unprofessional. I would advise other customers to inspect the vehicle carefully and pay very close attention to any optional products added at pickup. read more

Aircraft was late due to maintenance. They rented out my car which was PRE PAID. WHY SHOULD YOU HAVE TO CALL THEM TO TELL THEM YOU ARE GOING TO BE LATE on a car that you already paid for. My car was scheduled for 10 pm and I got there at 2 am. Spent the night in the aircraft because they were closed. I was the second person in line the next morning and was told that my car was rented out to someone else. AVOID AT ALL COST. read more

Dishonest company. Practices deception to oversell and overcharge to make up for low prices. NOT at airport! You take 15 minute walk and train to rental car center and then wait 30-45 minutes for their shuttle bus to drive another 10 minutes to get to the rental center. I did not know how rental cars could screw up so badly. Rent from these guys and find out! read more

Super friendly staff very nice and professional services! It's a little out of the location but everything was smooth. From rental car center the shuttle took me to the location about 7 minutes. Friendly drivers and smooth ride. Next day at the return of my car they open at 5am but staff was proactive and everything was ready by 4:50am. Even this early morning they smiled and welcomed me and professional service was provided. Paperwork and invoices was sent by email just about I put my foot out of the door. First Shuttle bus scheduled at 5am and the bus was ready and on the spot at 4:59 and left with me at 5am sharp. Now this is the experience!!! 6 star! Thanks Special thanks for LAQUITA because she was so friendly and so professional! It's good to visit places where people like her still exist! read more

We got off a cruise in Miami and had 6 hours before checking in at the Fort Lauderdale airport. I used Priceline to check if renting a car was affordable, and it was! Several companies were within a few dollars of the $61 quoted for Fox. The thing that made me choose Fox is that right on their car option it stated "Quick Pick up". I was like perfect, I want to be in and out. Once we got to the rental center, found out that Fox was offsite so we had to take a shuttle. To be fair, it could've very well said it on Priceline and I could have missed it. But when we got to the Fox rental site, the line was to the door and not moving much. Stood in line for just over an hour for my "quick pick up". Once I got up to the counter, my turn was pretty seamless and the car they assigned me was pretty nice, that's why I chose 2 stars. In conclusion, if you're looking for a quick pick up, Fox Rental is not your place. If you have time to kill and don't mind standing in line, Fox Rental in Miami might work out for you. read more

Lies and Deceit are not cool. I rent cars every week from a NORMAL company. I booked with AutoEurope which I use all over Europe with NO Issue. This was part of a bundle with orbitz so I thought nothing of it. The rep kept telling untruths and really put me off. If it was not prepaid I would have walked. Do not believe their lies. read more

The worst! One agent working, cars not ready. Very nice staff but corporate is not doing a good job

It costs twice as much to rent from Fox after all their charges & fees. I will never rent from Fox again.

Had a PAID reservation in Miami and our flight was delayed due to weather. I tried to contact the location which goes to a call center with no live person answering the phone to let them know we would be arriving late. We get to the location to pick up the car and they stated our reservation expired because we didn't pick it up within 2 hours. Nowhere on any correspondence does it say there is a 2 hour period and then when trying to notify them no way to get ahold of anyone. They then told us they had no cars available for us with a lot full of cars. Do not spend your money here! read more

I was initially very skeptical about using this car rental company due to the poor reviews, but our recent experience was surprisingly positive. We rented a vehicle last week for our anniversary trip, and everything went smoothly. The car was clean, in good condition, and we didn't encounter any issues throughout the rental period. That said, we found renting a car in Miami to be a bit unnecessary, as parking is extremely expensive and we barely used the vehicle. Still, as far as the rental company itself goes, we had no complaints. Note: We did take plenty of photos of the car before leaving the Fox Rental Car lot--just to be safe, in case any issues were brought up later read more

Avoid Fox Rent A Car at all costs. My experience with this company during my Miami trip on November 21st, 2025, was nothing short of a nightmare. To start, their airport shuttle never arrived--even after 15 minutes--so I had to take an Uber to their off-site location, which felt unsafe, poorly maintained, and overwhelmed with customers. There were more than 25 people waiting and only two agents working. It took over two hours just to reach the counter. When I finally did, the agent--unprofessional and inattentive--added charges I never agreed to, including a toll pass and insurance. I wasn't even aware of the extra $100 until I returned home. These charges were never explained, authorized, or disclosed, and feel fraudulent. The issues didn't end there. Within the first few hours, the "luxury car" I was given malfunctioned--I couldn't shift gears or turn the vehicle off. It took more than four hours and two different tow companies before the car was finally retrieved after midnight. The replacement vehicle wasn't much better; it had issues with a flat or otherwise inoperable tire. This is, without question, the worst and most poorly managed rental car company I've ever encountered. The location was dirty, the service was unacceptable, and the business practices felt deceptive and unlawful. I will never rent from them again, and they seriously need to review and correct their operations. Shame on them. read more

I will never rent from Fox again and I suggest that others shouldn't either. They are deceptive in their practices. I specifically said I didn't want the daily insurance coverage; however, when it came to signing the different parts, the customer service person slipped in the part about accepting the insurance coverage and without my husband realizing what it was (he's quite deaf) he initialed it and we were charged for it. I should have questioned the total amount right away, but I thought maybe I was mistaken and I hadn't prepaid my reservation. My bad. When I finally figured out what they had done, I called Fox and was told I'd need to go to the airport to get the charge removed. We finally went today and they refused to do anything about it and said it was our fault for initialing it (even though the copy they emailed me doesn't show it being initialed). This happened at the Fort Lauderdale Airport. We are out hundreds of dollars due to their deception. I'm at fault for not calling them on it right away. Lesson learned. read more

Place sucks! Avoid at all costs! They quote you one thing and then when you get there it's 10x more expensive. And the fees are just ridiculous. Please do yourself a favor and avoid this place. I didn't give them my business at all! read more

I guess people are mostly giving bad reviews because of the insanely long waiting times. And yes, when I went here on a Sunday, the wait and line were ridiculously long. That being said, the two gentlemen working there on a Sunday dealing with the upset customers were very courteous, patient, and helpful. Everyone who has worked in customer service knows this is not an easy task. I was able to rent a car for a very low rate and to buy insurance (not every car rental will sell insurance to Florida residents). There's a free shuttle to and from the airport. And drop off is very easy. read more

We rented a car and declined the tollway charge since we weren't taking the tollway to Key west. After it was done they still charged my card 113.24 for the tollway even after I decided it twice. Then when you return the car they have you park in a different lot and you never talk to anyone or go over your final bill. I called them and they said sorry your bill is finalized and we can't refund you now. Zero stars for this place but required to choose one. Shady operation read more

Horrible customer service, first time visiting Miami, when I got home received bill for tolls. Well tolls were. 5 dollars and was charged 95 dollars for "fees" absolutely crazy fees I. Relation to actual tool read more

I've rented from Fox before and have never had this wild of an experience. I'll make a long story short: Within an hr I went through 3 different vehicles, 1st cars floor boards were soaking wet, as if the previous person drove it through a flood. Rugs had what appeared to be soil or sand on them. 2nd vehicle was pulled off the lot and immediately, at 15mph, the wheel began shaking. 3rd vehicle was, as they say "3rd times a charm". Aside from the issues listed above, the photos I took speak for themselves. Just go with A N Y other car rental company other than Fox. For the record, this is not an isolated incident for this location, during this time, 3 other people came in needing to switch out their car for one reason or another. We did overhear that a battery on one car gave out and couldn't be jumped. read more

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HORRIBLE rental experience! FAR off site location in questionable neighborhood. LONG wait with few workers. The line went outside and they didn't care. Very poor choice of cars - small fleet. Roaches in lobby. DO NOT RENT FROM HERE! read more

Employees were nice, I reserved a charger and now told there's nothing available at all besides a mini van. boo!! Inside of the van the touch screen was full of the last renters finger prints. read more

Fox Rent A Car - Car wasn't clean when given to us - Car Rental Near Me - Miami, Florida

Fox is great with even greater prices, my flight was late which means I had a late return, I explained my situation to Kevin and he help me out no questions asked. What can I say, Kevin is very polite and understanding. The only place I will ever rent from read more

absolute scsummer! I was told I was paying a 'holding deposi' but turns out it was fees for a toll pass which I specifically told them I did not need and a few extra insurances that I did not need as I had my own. I've been battling to get my money back but there after sales and customer service are terrible, and have no interest in helping me. Avoid this company or pay more than you expecte. read more

I shouldn't give them a 1 star. They deserve no stars. I have rented a lot from them since the 90s. If you rent from Miami Airport know they are not on-site and have a shuttle. We waited over a half-hour and no shuttle picked us up. Tried to call and cancel and all we could get was a recording. We ended up renting from enterprise onsite and got great service. Fox charged our card as a no-show and would not honor our cancellation even though we never saw a shuttle bus. This company is a mess at Miami. I have never had a problem with them in the past elsewhere but I recommend avoiding them like the plague in Miami. read more

Ridiculous add on fees , long wait for shuttle , not given correct information for fuel fill up upon return. Pressure to get un needed insurance.. Felt like we were getting ripped off and we were .. Just don't , you will not be saving any money ! read more

The check-in customer service was ok. The shuttle guys don't help lift anything over 25 lbs, if you needed help with your luggage. When we pick up our car, there were very limited vehicles (2). The one we had were just turned in and according to the check-in guy, he said they're just finished cleaning the car but the next morning during daylight, the car did not look like it was clean. Make sure to inspect the vehicle carefully before you leave the lot because there were a lot of dings and scratches. During our travel, the tire light went on and the tire were getting flatted so we put more air in. We came to find out the next morning that there were a nail in the front driver side wheel so we put more air. Call road side support and they were not helpful. We the drove down the street to a Fox rental location, waited in the long line to talk to a manager. They told us to either swap the car, we file a claim, pay for their wore out tire until we waited in line to drop off and one of the worker there told us to just go get it patch (thank you to her). If we didn't patch it, we have to pay for the wore out old tire by buying them a new one. We got the tire patched by a certified auto repair and tire specialist. The auto repair guy told us that it was unsafe to drive in a vehicle with that wore out tire, Fox should have not rented that car to us and our life could be in danger with that wore out wheel. We ended up returning the car early and ended our trip sooner. We were told that our bill would be adjusted and a credit will be refund for the difference. It's been 3 days, we haven't get an email and no adjustment yet. read more

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Two shuttles from airport may be time consuming for folks in a rush both picking up or drop off. I got very good rates from Capital One Travel (uses Hopper - think so) even with Uber after drop off to airport was less than the airport rental car locations. Beatrice who helped at the rental car reservation desk gave all the information needed. Had lot of questions about Tolls in Miami and she suggested to go with PlatePass which I found it to be very useful. She had very good customer service skills and rental car experience was very good. Very impressed. Will recommend Fox and will repeat business here. read more

Roaches, Roaches, Roaches Stay away from this place. The office is unprofessional and the cars are infested and beat up. My experience was horrible. Upon reaching the office, which is a shuttle away, I noticed it was unclean, the lines were long and the place just was not up to the standards of the known rental places. When we got into the car, we saw that it was relatively dirty (not like a proper rental car). On the drive to from Miami to Kew West we noticed a roach. When we parked in Key West and came back to the car a few hours later, we noticed it was infested. Dozens of roaches were crawling around the cluster and doors. I called roadside assistance that took 6-8 hours to arrive. In the meantime, we were forced to rent a golf-cart to get around. The new car we got didn't have roaches, but it intermittently didn't start. I'd have to press the start button about 30 times each stop. Finally, I called after we got stranded. I explained that it may start after 100 presses or maybe the next one, but "this is inconvenient, and it's too hot to deal with this." The operator told me that if it started when the roadside assistance arrived, I could be charged $80 for them to return it. In the blazing heat, I filmed the process and decided to keep trying until it started. It finally did and I drove it back to get another replacement. This experience caused me money and let to my family missing one reservation. At the end of the trip, I explained everything and they offered me $37.50 as a courtesy. I knew this was unacceptable, as I spent $500 just for the rental, and I also incurred more expenses. I wrote to the company, and they still have yet to reply. I warn ALL OF YOU. Stay far away from Fox and hope that it gets bought out by a reputable rental company and fixed. read more

Fox Rent A Car - Car Rental Near Me - Miami, Florida

This message is to the owners or ceo or brooke of fox rent a car stop being sorry for your customer i am wondering why you have so many bad reviews yor are 2.7 out of 5 stars thats half of your customers reviews very unsatisfied with your service thats about 2750 customer which its a lot what you need to do its stop stealing the deposit money from your customers am one of them got stolen from fox rent a car $462.53 also stop saying your customers to contact you through the contact support page i did that and you didn't do shit al i got from you was that you wont refund the money cause you have evidence of the car being left with smoke odor , it is very easy for fox rent a car that after their customers drop of the car innocent you come after with outbthe customer being there and star making up shit to keep your customers deposit that its bullshit what you are doing to your customers, people stop going to this mediocre company if you can even call this a company go to a real rent a car company to avoid being sorry that you didn't go to alamo , enterprise, budget, hertz or any other well known company or you will lose your deposit, there is a reason why so many customers are giving this mediocre fix rent a car a 1 star review don't make a mistake avoid headaches,below are the pictures for proof that this car was given to me in the conditions they charged me for , fix won't take my pictures as proof but I do have to accept there pictures that were taken with out me being there as proof this is clearly a rip off and fraud read more

Terrible experience. We booked our car ahead of time and believed it would be as simple as showing up, signing some paperwork, and leaving with the vehicle. After landing at MIA, we took the shuttle to Fox's off-off-site location. Upon arriving, I got in line with the six other people on our shuttle, plus another dozen who were already waiting. Despite three employees working at the desk, nothing seemed to be moving. I stood in line for almost two hours before reaching the front (as my wife and kids waited outside). The gentleman at the desk was polite enough, but did try to upsell us insurance and was persistent in so doing. After completing the transaction, we were directed through a door where we could pick up the car. Walked through the door, and the same people I was waiting in line with before were waiting in a different line. During the hour we waited, at least two parties went back inside and cancelled their car. All the while, the employees charged with cleaning and moving the cars are moving at a pace I would best describe as shy of leisurely. I noticed everyone picking up their car was taking detailed photographs, or even video, of every inch, so I did the same. The car itself was fine, though the oil level light came on the day after we got it. That said, the 2.5 hours we waited for it got our trip off to a poor start. At the end of the trip, with an early flight, I decided to bring the car back the night before, and we'd take the hotel shuttle to the airport. I didn't want to risk getting caught in any kind of line. I drove to the site and pulled in to the dropoff area. An employee on a smoke break out front yelled at me to bring the car to the spot nearest the door. He took the keys from me and walked in. I followed him, assuming I'd get some sort of receipt. He walked into the back room while I waited at the desk. After 3-4 minutes I just yelled, "Hey, am I all set?!" and from the back room heard "Yeah!" At which point I summoned my Uber. We booked the trip through Expedia and we used their recommendations to try to save a few bucks. In the future I'll double check and make sure we don't use Fox. read more

Fast service clean car easy pick up and return . I would definitely use this company again.

Don't use them. They may be the cheapest but in the end they are not. It's a shotty organization. I was told they were open 24/7. They are not. Had an early flight to catch. Fox wasn't open. Had to wait around for the shuttle to the airport. Barely made it to my flights. Just don't do it. Their customer service is poor as well. Couldn't understand them and weren't receptive to my questions. read more

fox rental car its a ripoff stay way go to a real rental car company like budget or Alamo or enterprise , fix rental car will steal your money they robber $462 for a smoke fee when I have never smoked anything in my entire life , besides that they have hidden fees that you will only realize after you get sent your last bill with all the hidden fees they won't tell you anything at the counter but when you get your last bill then you'll be angry with them A RIPOFF COMPANY IF YOU XAN CSLM THIS MEDIOCRE PLACE A COMPNY see pictures for proof that the car was given to me like that read more

Fox Rent A Car - Car Rental Near Me - Miami, Florida

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Worst experience ever!!!!!!!!!! After an extremely long wait, while there are about 20 people in line and only 2 people at the counter who are a Trying to sell any possible options there is, it took one hour and fourth minute, (1:40!!!) for us to get to the front desk agent who didn't care for the extremely long wait or the fact that people kept coming back to the line with problems with the cars and the only answer we got from her was " I don't own the company, you should complain" While waiting, about 4 or 5 customers, who did not prepaid, like me, left the line and got a car from one of the others rental companies around there in less then 5 minutes. I will never use this company again and will strongly advise anyone who's looking to rent a car to stay as far away from them as possible!!!! read more

(Review photo) It's odd that, I can get responses from your management team on my yelp review; however impossible to receive a phone call from your managerial team TO SOLVE THE ISSUE OF MY MONEY fox rent a center STOLED? Terrible how you're trying to cover your ass. I've read all your online policies and rules. I've even called the center holding the car that I've down paid for. They confirmed the car is there and will be given upon arrival. I arrived to no car. STILL 3 months no refund or care. BEWARE to all, fox rent a car is a scandal; don't do business with them. read more

Fox Rent A Car - Your extremely rude; i hope everyone sees the carelessness you provide for this company. - Car Rental Near Me - Miami, Florida

Had a reservation for 1:30pm- got there at 1:10. After waiting in line for about 50 mins finally got the keys. Walked through the door to get the car, but it hadn't even been cleaned yet. Only 2 people working the counter and they also had to go pull and find cars so the whole experience is horrible. Waited over an hour total just to pick up a rental. Worst rental car experience ever. read more

Fox Rent A Car - Car Rental Near Me - Miami, Florida

After using this car company in LAX California I would rate this more then a 10,out flight got delayed and diddnt get to the rent a car till 1am glad they where still there and helped us get a car even when they stated they closed at 1230am,this car company made me think that they care about there customers and they gave us a really good car with a good price,with everyone giving them bad reviews sorry but I don't agree with you all.. read more

OMG. This place is shady!! Awful! Waited in line for two hours. Had to put down a $500 deposit on top of payment Beware. Avoid read more