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Sixt Rent A Car

1.7 (548 reviews)
Open Open 24 hours

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If saving $2 a day sounds good, be prepared to pay ten times more in stress and surprise fees. SIXT doesn't include a spare tire in their cars -- and if you're unlucky enough to get a flat, your nightmare is just beginning. Here's what happened to me: At 11 PM, fresh off a flight with my kids in the car, the tire light came on. I called SIXT expecting basic support or at least a solution. Instead, they left us stranded for over 2 hours on the side of the road -- no spare tire, no options, no care. When the tow truck finally arrived with a replacement car, I thought the ordeal was over. Then came the bill: $400+ towing charge $200 "admin" fee Charges for the days I didn't even have the car No photos, no explanation, just an email saying "here's what you owe." Try to call and dispute it? Their service department is open only a few hours a few days a week, and getting a response is nearly impossible. My $300 rental turned into a $1,000 disaster -- and SIXT never took responsibility. Their lack of transparency, support, and decency is unacceptable. I've already had my company remove SIXT from our list of approved vendors, and I strongly urge others to do the same. Save yourself the frustration -- go with literally any other rental company. Run, don't walk, away from SIXT.

I've been a Sixt Diamond member for years and have rented cars across the U.S. and internationally. I have never been treated as poorly and unprofessionally as I was at the Sixt Doral/Intercontinental location. I arrived with a confirmed reservation and found no staff at the counter. After waiting 20 minutes, I finally located an employee sitting in a car, vaping and talking on the phone. Instead of helping, he continued vaping and ignored me. Eventually, a second agent came to assist others, while I continued to be left waiting. When I politely asked for help, the agent who finally responded a manager named "The Juan" was hostile and aggressive, and shockingly told me I was "not in the condition to drive." I had just come from work. I do not drink or smoke. The only one vaping was him. The accusation was baseless, insulting, and outrageous. When I asked for a car, he flat-out refused to rent me one, making it clear he didn't care. No explanation, no accountability just pure arrogance and disrespect. I ended up wasting over 5 hours of my day, spending more than $100 in Uber rides, and experiencing unnecessary stress, humiliation, and lost work time. This location is an embarrassment to the Sixt brand. If this is how they treat loyal Diamond members, I can't imagine how they treat everyday customers. Avoid this branch at all costs and think twice about renting from Sixt at all. You will probably see a reply from Sixt asking me to email their customer service. I have called and emailed many times and they do not help at all.

Original rental agreement
Kristina F.

Predatory and false representation of total cost. See attached photos. Original was rental agreement. Second photo is final bill (not including toll fees they charged another $44). They charged "O5" of $54 that is a recovery fee yet not listed on the original rental, they charged the standard recovery fee on top of that for $15 more than what was stated in the original rental agreement, and they charged more than $8/gallon for gas. I rent cars monthly in Florida for work with other companies and thought I'd give SIXT a try. NEVER AGAIN.

I will NEVER rent from this company again. This was by far the worst rental experience I've ever had. It started with the first car having Bluetooth issues. I reported it, and while they did swap it out, the exchange was clearly not properly logged into their system. After that, I kept getting emails for vehicles I never rented--some showing I had multiple cars under my name at the same time. To make matters worse, I returned the vehicle yesterday and it's still showing as if it's in my possession. I've done everything I was supposed to, yet I'm the one dealing with the fallout from their sloppy system. And here's the cherry on top: I accidentally left my wallet in the first car and nobody contacted me. I had to call SIXT not once, but twice, spending over 25 minutes on hold just to get someone to open a ticket. Completely unacceptable. This company is disorganized, unprofessional, and takes no accountability for their internal failures. I won't be using them again--and I'd recommend others think twice before doing so.

This is a joke. The false representation of what your customers think of you is a disgrace

I realize many of the reviews for this company are overwhelmingly negative, and mine may seem like just another drop in the bucket--but it's important I share my experience nonetheless. I'm also forwarding this to service@sixt.com as I believe it deserves immediate attention. Earlier this year, I rented a BMW 4 Series from your company for one month while my own vehicle was written off in a collision. My insurance company was slow to process the claim, leaving me in limbo and needing a reliable vehicle. I had extended this "flexible rental" multiple times with no issues--until the final week. Tragically, during this final rental period, my three-year-old nephew died in a freak accident during a family gathering. Our family was thrown into profound grief and chaos. As a result, I remained up north (approximately five hours away from where I had rented the vehicle) for several extra days. It took me three days to get in touch with Sixt to confirm a further extension. I finally reached someone and advised them I would be returning the vehicle upon my return home. I then resumed my responsibilities--including returning the rental car. On Friday morning, before noon, I spoke to a Sixt staff member and let them know I was en route to return the car. I intended to stop for fuel and a car wash nearby to return the vehicle in pristine condition--something I always do out of respect for staff and to expedite the process. It's simply how I operate as a customer. While at the gas station, a man abruptly approached me, identified me by name, and said he was with the rental company. He then accused me of having stolen the car. Distressed, I immediately called the rental office. I was told that they had reported the vehicle as stolen, despite the fact I had just spoken with them hours earlier about returning it. I was then informed by a rude and dismissive manager that although they had told the police it was not stolen, they would be banning me from future rentals. This despite the fact I have spent approximately $8,000 with your company this year alone--and my entire family are regular customers, which is no longer the case after this. I told the manager they were welcome to pick up the car, which was only five minutes from their branch. He agreed and said he would send two employees to retrieve it. However, instead of staff arriving, two police cruisers pulled into the gas station and boxed me in. Officers exited their vehicles and aggressively announced they were about to detain me. As a lawyer, I knew my rights and was able to de-escalate the situation and prevent being handcuffed--but I was left standing there, humiliated, in my own neighbourhood, as bystanders from nearby businesses looked on. It became clear that your manager lied to the police, despite claiming otherwise to me. This appeared to be a malicious retaliation after I asked for the car to be picked up. Rather than having your staff retrieve it, you arranged for police to arrive and impound the car--a bizarre and completely disproportionate response. This situation was utterly disgraceful. After enduring the death of a child in our family, I returned home only to be publicly shamed and nearly arrested over a car I was actively returning--clean, fueled, and undamaged. I fully intend to explore civil remedies available to me for this appalling misconduct. I've been a loyal and respectful customer, consistently returning cars in excellent condition and doing repeat business with your company. Instead of being treated with basic decency, I was made to feel like a criminal. The fact that Sixt is a global company turning over billions in revenue, yet tolerates this type of behaviour, is disturbing. If this is the customer service culture your founding members envisioned, then your downfall is well-deserved. David did take down Goliath. And in time, customers will stop tolerating mistreatment like this. When that happens, Sixt will have only itself to blame.

Defect foggy glass block mirror view
Stephen B.

SIXT MIA. 0 stars. Disappointed. I have been with company for many years. No compensation was offered, and no apologies were made. The car was problematic. The passenger window was magnetized and fogged, so you couldn't see the mirror (safety?) The broken climate reflector was not adjustable and was directed at the face. Other small defects distracted me from the road. Paid for comform - get poor service.

Yes

Do not rent from Sixt, they will scam you!!!! When I rented a car from them, I already noted a scratch on the rim, and it was on the rental agreement that the car had been damaged (aluminum rim). When I returned it, no one had inspected it with me, and no return paper or anything. After 2 months, Sixt sent me an email saying the rim was damaged and charged me $566. I am 100% that the car was in the same condition. I never bumped into anything or hit a curve. NOW, they said the rim has another damage? Why is it always the rim? What a coincidence??????

11 stations one employee what's the point. Employees working slower than molasses

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Long line. Grossly understaffed. I'll never come here again. Advertising is misleading.

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Sixt Rent A Car Reviews in Other Languages

Ask the Community - Sixt Rent A Car

Can I have clarifications on how the SUNPASS service works on SIXT cars? What are the options and daily/weekly charges? Does it depend on car class?

They offered it to me at a few dollars per day ($8?) OR - I would be billed for tolls PLUS aservice charge ($5.99 I think?) I figured that anything more than 2 tolls and it was just easier to buy the add-on.… Read more

I would have like to know what vehicles do you have in premium SUV (XFAR) category?

Hi Patricia, thank you for reaching out to Sixt. Our fleet changes approximately every 6 months. However at this time the XFAR category includes the Range Rover Velar, Volvo XC90 or a similar make/model. We hope to see you soon! - Chrystal

I rented an FCAR class car (Malibu or similar). What car should I expect? If there are options, is it possible to choose the car? Thanks!

In any case, make sure you take pictures and video of the car from all angles - noting any existing damage - be particularly detailed with the glass.... Take more pictures when you return the car too... They like to scam you for "damages" - well… Read more

How much do SIXT charge for a pre paid SUNPASS? What cars do there currently use in Miami for group LFAR (Premium SUV)? Can I choose the car if all are available?

Hi Julian, Thank you for your awesome question!… Read more

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Review Highlights - Sixt Rent A Car

One thing to be aware of is the daily charge for the toll pass, which I tried to get out of, but could not.

Mentioned in 9 reviews

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Family Auto Rental - Chat with Hector -  9. Stone cold silence.

Family Auto Rental

3.6(89 reviews)
0.1 mi

I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

Car was great. Still pending deposit back. Car wasn't super clean. Plus there was a roach…read more Staff was friendly at time of pick up. Pending resolution.

Photos
Family Auto Rental - Chat with Hector -  7

Chat with Hector - 7

Family Auto Rental - Chat with Hector - 1

Chat with Hector - 1

Family Auto Rental - Chat with Hector - 6 - starting to be irresponsible

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Chat with Hector - 6 - starting to be irresponsible

Miami Airport Rental Car Center - Rental car company directory

Miami Airport Rental Car Center

2.2(154 reviews)
0.0 mi

Although it has a beautiful exposed steel structure roof, this place is the definition of Frankie…read moreL's " form followed function, although even that could be better. It's essentially a warehouse to rent cars. The lower three floors are just parking decks for various agencies and the fourth floor is the customer service space where you go and sign the paperwork after either a) pre-registering online or b) landing in our beautiful city at the airport about a mile away. Even a little kiosk to get a cafecito while waiting in line and being subjected to the sales pushes to add extra insurance and their on screen services would make this car rental venue a lot better. I recently came here because I had to rent a car for a work road trip to the other side of Florida. Besides the fact that the rental fee worked out cheaper than expensing miles, I would rather not put those miles on my "Tiffany". Specifically, I rented with Avis since again they were the most expense report/accounting department friendly for the term I was renting. The clerk at the front desk when I went to register, when I went to sign was actually pretty friendly and helpful with the documentation and explaining the different fees that rental companies try to upsell you. To his credit, he did not give too hard a sell. Now here's why it's three stars: One of the escalators to go down to the garage floors was out of service. The bathroom could've also been a little cleaner. Then, when I get to the area where Avis had the rentals, the first car they selected for me had a bunch of little dents and a loose bumper. Yes and a word of advice, make sure to document your car before getting it. The next vehicle which I was assured was brand new, had markings on the body and a notation that it had a flat tire. Why they have vehicles like this in the rental line is beyond me. I finally ended up with a hybrid Camry. To its credit, although with the usual haunting quiet of electric vehicles, was actually pretty decent had enough power, and I was able to crank up my music on the drive across I75. Upon returning it full of gas, the employee at the return line shall we say was a little less than courteous.

Great concept! Every airline should adopt this concept…read more All rental car agencies at 1 spot, on the airport property. Great signage, open area, and car rental options. I love this! Thank you Miami International Airport.

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Miami Airport Rental Car Center
Miami Airport Rental Car Center - National

National

Miami Airport Rental Car Center

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Alamo Rent A Car

Alamo Rent A Car

3.3(339 reviews)
0.1 mi

**Extremely Disappointing and Stressful Experience with Alamo**…read more On December 9, we picked up our rental car at the Miami Airport. About an hour into our drive toward Atlanta, while on the Turnpike, the vehicle began overheating. We immediately contacted roadside assistance. The only solution offered was an Uber back to the airport. Once there, we were told the only vehicle available was a van and that we should return the next day to receive a similar vehicle to the one we originally rented. We accepted the van temporarily, even though it was in very poor condition. It was not full of gas, it was dirty, and it even had holes in the roof. We accepted it only because we were told we would be able to exchange it the following morning. The next morning, we returned to the airport and were told there were no vehicles available. We were advised that we could exchange the van at any Enterprise or airport location along our route and that vehicles would be given to whoever arrived first. We went to the Enterprise next to the airport where there was a Suburban available, but we were told it was reserved and they refused to give it to us -- despite what we had just been told at the airport. As we continued our trip toward Tennessee, we repeatedly called various Enterprise and Alamo locations along the way. Sometimes we were told there were no vehicles available; other times we were transferred to customer service, who gave us the same answer -- no comparable vehicles available. We stopped in Nashville after customer service and roadside assistance told us that, since it was a larger airport, we would be able to exchange the vehicle there. They also said they would leave a note for the manager about our case. The next morning, we went to the Nashville airport and were told again that there were no vehicles available and that everything was rented out. That same afternoon we called again, and we were told another note would be left and that someone would contact us. We stayed in Nashville almost until nighttime waiting in case they called. No one ever did. We then decided to drive to Gatlinburg. For two days, we called at least three times per day trying to resolve the issue. On the second day around 4 PM, we were told to go to the Knoxville airport, about an hour away, because a vehicle would be waiting for us there. Driving that van was extremely uncomfortable and concerning -- it shook on the highway and the doors rattled constantly, even though we were not speeding. When we arrived in Knoxville, we were told there was no vehicle available and that no note had been received regarding our case. The only option offered was a pickup truck, which was not usable for us because we had multiple suitcases, several passengers, and two pets traveling by road. While still at the airport, we called customer service to clarify the situation. We were told they had already offered us a solution and that we were refusing it -- which was not true -- and they hung up on us. We had no choice but to leave. We then made a new reservation for the following day in Greenville for a similar vehicle to what we originally rented. When we arrived, they initially gave us obstacles when we explained it was a swap from the van, but eventually they provided the vehicle. When we returned to Miami and dropped off the car, the Alamo manager at the airport told us the only thing he could offer was a 50% discount. Since that seemed to be our only option at the time, we accepted. However, during the trip, customer service had told us that if we were not satisfied with the resolution in Miami, we should call them again. After several additional calls to customer service and being unable to speak with a manager, the only offer we received was an additional $100 discount. Now, nearly two months later, we have received an email stating that we must pay $470 for the Suburban that broke down on the way to Atlanta -- despite the fact that the mechanical issue was not our fault and we were driving responsibly on highways the entire time. This experience was extremely stressful, time-consuming, and disappointing. We spent days of our trip trying to fix a problem that was never our responsibility. The lack of communication, contradictory information between locations, and poor customer service made this one of the worst rental experiences we have ever had. Every time that you call them it would be at least an hour just talking to people and just being passed around . I would strongly reconsider renting from Alamo again. Edit: I contacted the place that in the reply it was suggesting and they didn't help they just keep getting me passed on again (like always)

SCAM ALERT: Fraudulent fuel charges and deceptive tactics at Alamo Miami…read more"I rented a car from Alamo Miami on March 31, 2026, through Ofran, and it was one of the worst experiences I've ever had. The process was long and exhausting. After they initially tried to downgrade my car to a lower category, I finally received the vehicle I ordered, but with the fuel tank only half-full. When I pointed this out to the staff, I was told: 'This is the new policy--take it half-full and return it half-full.' I kept my end of the deal and returned the car with more than half a tank. However, after returning home, I received a bill charging me for a full tank of gas. When I contacted Ofran to dispute this, Alamo shamelessly refused to admit their employee's deception and kept the money. Ofran ended up refunding me half the amount as a gesture of goodwill, but Alamo's behavior is nothing short of theft. My advice to you: 1. AVOID ALAMO MIAMI. They are dishonest and use predatory tactics to scam tourists. 2. If you are stuck with them, take a photo/video of the fuel gauge and the dashboard the moment you start the car and when you return it. They are liars and scammers. Save yourself the headache and book with a more reputable company."

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Alamo Rent A Car
Alamo Rent A Car
Alamo Rent A Car

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National Car Rental

National Car Rental

3.7(137 reviews)
0.1 mi

I've been planning this trip for 25 years--a bucket list dream to cruise a convertible from Miami…read moreto Key West. Naturally, I trusted National Car Rental to be part of this once-in-a-lifetime experience. What could possibly go wrong? Picked up the car at Miami Airport. Smooth. Drove it straight to Key West Airport. Glorious. Handed it over the same day. The return attendant told me, "Just leave the keys in the car." Sounds like a solid plan for a company that rents hundreds of thousands of vehicles. What could possibly go wrong with that? Took a photo of the car. Took a photo of the spot. Thought I was done. Plot twist: The next day, National channels the energy of an overzealous ex. I get two phone calls, a text, an email, and even a notification in the app, all dramatically declaring that the car is overdue. (Honestly, I haven't been pursued this aggressively since high school.) I call their 800 number. They tell me the car is returned in their system... but, oopsie, the local office and app just haven't caught up. "It'll update soon." Comforting. The following day, Miami calls me again, insisting the car is still out gallivanting around Florida like it's on spring break. I explain (again) what happened. Their theory? The Key West office is "running behind." Ah, yes. The ol' "we're too busy to check if a literal car has been returned" excuse. More calls. Another complaint. A case escalated. Two days later, on June 7th, I finally receive a receipt confirming that the car is no longer missing. No apology. No explanation. No acknowledgment that they could've maybe, I don't know, used GPS to locate their own vehicle? I mean, if Domino's can track my pizza's every move, what's National's excuse? All in all, a magical experience--if your definition of "magic" includes gaslighting, suspense, and mild heart palpitations. I won't be using National again, but I will treasure this experience forever. Just like the time I accidentally signed up for a timeshare presentation in Cancun.

with disabled person and they wanted to charge me over $600 to change drop off location. NEVER RENT…read morefrom them!!!!

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National Car Rental
National Car Rental - National

National

National Car Rental - Check-in counter

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Check-in counter

Sixt Rent A Car - carrental - Updated May 2026

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