This location is prompt in terms of service and they are very informed about all the Sixt perks, so it is good to know that you are being taking care off and that you are in good hands. They have more availability than other locations and waiting area for you to chill if the agents are attending other customers. Also there is a convenient Starbucks right next to it. Lidi and Anibal are the master behind the desk and to be honest the complete team. The pick up and drop off process is also very convenient as it is right in the curb of the Intercontinental hotel. I feel a Sixt vip in this location. read more

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My reservation was for 5:45pm pick up, due to traffic I didn't arrive at the InterContinental hotel until 6:05pm and a sign was posted that they were closed and there was no one in sight. I called the number on the desk (888)749-8227 and had conversation #06740079 where they re-assured me that it will be cancelled and I will get a full refund as long as I communicate the incident through Expedia (whom I booked through). Expedia submitted the refund request to Sixt but it took 1 week for Sixt to reply to them with a denial. Sixt won't give me the refund even though their agent verbally agreed to cancel the order and give me a full refund. They never communicated that they closed 15 minutes after my reservation time and that it's a 30+ drive from the airport. read more

Sixt Rent A Car - Hours of operation - Car Rental Near Me - Miami, Florida

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the SIXT rent a car branch office located at 100 east Chopin Plaza ( Intercontinental Hotel ) downtown miami , is an excellent & outstanding business for their customers . effective , great quality control , outstanding cars , Súper professional and full of knowledge customer agents , expedite service and delivery , customer services at its finest. the GM Lidice , along with Krystina , Francisco and everyone of the staff working there , are 100% extraordinary! I am a longtime client , renting cars for long periods at that location , and every time I rent a car , the experience is superior. Kudos to the Staff !....... Francisco R. read more

Better customer service. Terrible experience. Got there on time for pick up still had to wait almost another half hour to be attended to, front desk guy was a total jo trying to upsell everything then told me the car I had rented online was no longer available and he would upgrade me, that didn't happen. Eventually got my car, dropped it off on time they accused me of damaging it which was a total joke after I caught them in a lie. Wasn't going to post a bad review until 3 months after my rental they charged me over 5,000 dollars saying I never dropped the vehicle off after 90 days... absolutely ridiculous. They gave no explanation and Sixt customer service is awful, emails are slow and dreadful, didn't even give me an explanation why I was charged so much and never returned my phone calls or email. Got my refund after a week and they've completely ignored me. Still charged me an extra 100 dollars on top of my rental too. read more

The car was very good - a good value. The gas was only a third full when I got it, but I didn't notice until I was 20 minutes out. Over all a very good experience. Service was prompt and friendly. read more

1. This location has moved to the Intercontinental Hotel at Chopin Plaza a few blocks away. 2. Branch Manager Caroline V deserves a huge raise and/or promotion. She saved our vacation when we foolishly had our car towed while dining on South Beach. She helped provide a notarized hold harmless agreement for us to provide Beach Towing so they would agree to release the car to us so we could resume our travels. Note to others, we also had to provide a print out of our rental agreement, drivers license of registered renter and roughly $300 cash to get the car back. All our fault but Manager Caroline helped make it all better. I hope Sixt hires more customer oriented employees like her and retains her excellent services. Thank you Manager Caroline! read more

BE CAREFUL WITH THIS COMPANY in Miami!! Their employees are poorly trained to inform all details of you reservation. They did not inform me about "extra $5" per toll (that usually costs $1) if you dont hire their service. I just realized that when I received a bill with administrative fees of over 4 times the price of total tolls. Be careful about that and go to another company if you have the option, because SIXT is not worth it and they will also not answer your emails requesting explanation. I for some reason you (SIXT) check this review, do not say that my issue was resolved according your system, because it was not at all!! read more

Sixt Rent A Car - Car Rental Near Me - Miami, Florida

I rented a suv 4 months before my trip for 3 days in France for $233. When I went to pick up car they told price had increase to $790!! At that point I had no other choice than to pay that price since all other rentals were sold out of suvs. I had proof of my previous price they still Did not honor it. Do not rent from this place. read more

Very great customer service! Thank you thank you very much to Anibal Vega! We went above and beyond to help me out! Thanks again !! read more

Straight to the point: I made a reservation on March 3rd 2021, then I cancelled it on March 5th 2021, only a day and half later. Why did I cancelled it? because after I checked Sixt.com there was no phone number listed, no customer service, no call center available so I immediately though: "what if I pick up the car and I have a problem on the road, or there is an issue with the car, or something happens?" In other words they do not have phone customer service whatsoever in case you have a complaint, you have issues, or anything else. The only way for you to get in touch with them is by email, that's it. I cancelled it and I was charged with $300 for cancellation fees, so let me put it clear: I never drove their car, I never used their service, I never even placed a foot at their pick up location but still Sixt charged me $300 for doing nothing. So they earned that amount of money for NOTHING. After I emailed them several times they replied to me finally saying "as a good will we will charge you only $75" and I said no. This company is a SCAM, they have the worst rating for any rental car on yelp, they do not warn you they have no customer service available on the phone in case you have an issue and they also ignore your emails and requests, they simply do not care about us nor keep their customers satisfied. As today March 18th their phone does not work, you get an auto response saying "because of the pandemic we have no service on the phone". Weird!!! cause other companies, even smaller ones, do provide phone customer service. Beware, do not rent a car from them cause you will regret it. read more

My family and I have rented from multiple locations from Sixt in the last 10 years full time. We are all diamond members, so we have plenty of experience with this company. Hands down, the best customer service goes to Kristine, Maria, and Augusto in Miami downtown. These guys go above and beyond customer service. I can go on for hours explaining why! Other location should definitely learn from them. Definitely check out this location if you haven't yet, and I really hope they get the recognition they deserve! 10 stars!! read more

Pick up at FLL airport was fast and easy but then you are on your own, picking a car in a dark spot where you can see damage you will be charged later on. Then returning the car at Miracle Mile location was awful; doors were locked and I had to wait for 15 min, representative barely said hello got keys and went back inside the office, they should check the car at return but off course they don't so they can charge later. Don't fall for their prices. They will charge for existing damages and is IMPOSSIBLE to talk to someone. read more

Sixt Rent A Car - Miracle Mile office - Miami - Car Rental Near Me - Miami, Florida

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Happy surprise, just the SUV we needed, brand new. Maria was awesome when we picked up in Miami. read more

Sixt Rent A Car - Car Rental Near Me - Miami, Florida

TERRIBLE!!! DO NOT RENT A CAR FROM THEM ! They don't even answer their phones I called over 17 times in between 3-4 hours . NO ANSWER AT ALL . Shut that place down !! read more

once we got to the car rental we found a lineup that was going back and forth all the way out the door. I actually sat there and listened to one of the sales reps have a conversation with a client for over 30 minutes while everybody was waiting in a line. when we got up to the front of the line an hour and 45 minutes later we went to talk to the agent who said sorry about the wait, but if you don't mind when you write me a review just don't mention the long wait. I was flabbergasted I looked at the gentleman and said why would I write you a review when you sat here and made me wait for an hour and 45 minutes with all these people in the line while you had a nice conversation with one of your clients for over half an hour. nothing worse than going on a long flight getting to your place and taking an hour and 45 minutes for a car rental. ridiculous read more

I am so glad I read the reviews on here before making a reservation. I was frustrated by their online reservation system and fortunately I never gave them a credit card. This company needs to get their customer service figured out. read more

Updated review!!! Everything was fine when I picked up the car. The location is convenient for those that love downtown with convenient hours. The vehicles are in a parking garage labeled SIXT rental cars, so easy to find, when picking up. No issues with checking out, and what I thought was a easy drop off.... at the same location. However beware. The issue is that no one walks you to the vehicle OR sees you when you park your vehicle. I would recommend getting some paperwork when you return a vehicle at this location to avoid any confusion when your invoice is received. Please know that no one is available to assist you or check your vehicle to inspect similar at other locations. And when you return the keys, I received no paperwork. Make sure you get something, which indicates you dropped the car off. Had a bad experience with their customer service line. It doesn't pick up and refers you to the website. I spent 40+ minutes on the phone trying to contact someone. Finally made it by calling the direct location as if I wanted to rent a car. Very inconvenient. Overall, I had a bad experience with invoicing, which was eventually corrected. Just have your paperwork, and otherwise it should be good. Thanks to the management team for being responsive. read more

Reported a 1 inch scratch on pickup. I was informed due to covid, we were paperless, and not to worry about it. Boy was I wrong. 2 months after returning the car they have dinged me for over $600 on a scratch that most detail shops would take care of for under $200. That's not the point. They are throwing a long time customer and semi frequent renter under the bus over an item I reported. So I'm done, I'll go back to one of the major brands. I recommend you do the same before looking at this fly by night organization that has no idea how to grow a loyal base. read more

DO NOT USE THIS COMPANY! I rented a car from this company. The car was prepaid, and I refused all add-ons, ie. insurance, roadside assistance, sunpass, etc. I was forced to read and initial the contract on the credit card machine, even though I asked them to print it out. Imagine my surprise when I arrived home to see my credit card had been charged an additional $300 for roadside assistance. The people that work at this company are sharlatans. Also, the car was a piece of smelly crap read more

THIEVES!!!! Most disorganized company I ever dealt with. Unprofessional and rude customer service if they answer their phone lines.

I booked a Mercedes sedan using their App and picked up at this Miami location at 9am on a Saturday and would drop off at Palm Beach Airport at 2pm the same day. When I booked the car on the App it said $103/day. All the other reviews were exactly right when they said the line was long and then they would try to upsell me. Even worse, they said they didn't have the Mercedes and offered me a Volvo SUV. I explained that I booked a Mercedes and the agent replied "No, you booked a class of car not an exact car". Wow, beware of the small print. If I wanted a Volvo I would have gone to Hertz. Then she had the nerve to try to upsell me for a sedan because she knew I didn't want a big SUV. When I returned the car the total charges came to $198. Just beware of this and expect not to get the car you book read more

I thought I would have a better experience with Sixt given their fleet of luxury vehicles. But the only thing luxury about them are the vehicles. This experience was an atrocity! Firstly, I booked our rental car online with the payment method in one name, and the name on the rental in another. Of corse they charged my card online with no issue, but when arriving to the counter, they refused to give us the rental. I was forced to pay an extra couple hundred dollars to book another class (I am under 25, the other driver was not). We sucked it up and moved on. The gentleman that helped us could not be any less remorseless, absolutely no sincerity, it was disgusting. Next, having the rental went fine, but on our last day I called to extend the rental by 1 day, they did it with ease thankfully. However, the next day, I had to extend again, but our flight arrangements were not confirmed. Prior to the time we had to return the rental, I contacted Sixt and spoke with Lisa. She was helpful, and granted me some time to work out my flight plans, and gave me her extension and ensured I could get back to her even after the time the rental had to be back, since I had called ahead of time. When I did this, I could not get a hold of Lisa. But a new guy named Phil had me explain everything over to him, and he honored Lisa's waiver of the penalty. He also quoted me a cheaper quote to extend the rental versus what Lisa said (a big problem, Lisa said it would be an additional $76, with Phil it was only $43.), but Phil and I got disconnected before we finalized the changes. So I called back AGAIN, and this time, the egregious Lesley/Leslie answered. She was so kind at first, but then refused to waive the penalty like Lisa and Phil had promised, and blamed it on company policy, then went on to be very rude and insisting that I should have just read the rental agreement. She was horrific to deal with, and worst of all, the price she quoted me was more than what Phil had said, and she made a mistake and misquoted me, because I was also changing my drop-off location, and she didn't even apologize. She never sent me my updated invoice, AND he charged my card for this change before I even finalized it, for all the extra I would have just returned the car to my original drop-off location, but at this point it was too late... Then to turn around, I checked my credit card and saw unauthorized, unannounced charges after I returned the rental. Over charged credit card, horrific customer service, inaccurate and inconsistent quoting of pricing, this was an awful trip. I will not return to Sixt, and to think this was my first time. read more

Spent an entire Saturday morning trying to get a car that I had reserved Horrible !!!! read more

We reserved a car from this Sixt location because it is close to the Port of Miami. We took a taxi here from the port after our cruise (cost $9). My reservation was for 10am. We arrived at 8:30am and were told the car we wanted was not available until 10am but we could upgrade to a larger car for $30 and not have to wait. We decided to walk down the street and have breakfast and come back at 10am for our cheap car. When we got back an hour later, the line was out the door with many people who had just returned from a cruise (I guess we beat them all there the first time). We waited a long time in line (30 minutes). ... its a slow process!!! Many people had reserved their cars for 11am and were showing up at 10am and were told they had to come back at the time they made their reservations for. Many people were upset about having to wait. When we finally got up to the counter we were told the small car we reserved was still not available but now we would be upgraded without having to pay anything more. It kinda seems like a scam........... they could have just given us the same car an hour and a half earlier but they made us wait and then they gave us the car for the same price as what we reserved. We ended up in a VW Tiguan. The car was clean and nice. We returned the car to the Ft. Lauderdale airport location the next day with no issues. I would recommend Sixt for your car rental......... but just make sure you do NOT show up early!! Your reservation time needs to be exact or you may be waiting a while. Also... if you are getting off a cruise ship and heading to this location........... prepare to wait in line unless you are the first one there!!! read more

They are a very shady company and you should make sure to check your receipts! I finally came back from my cruise and was able to scrutinize the invoice they emailed me. Come to find out, they charged me for another day and didn't check in my car until 2 hours after the 24 hr period was over. I returned the car at around 130pm and the receipt they sent me showed return at 6pm which is impossible as I had to board the ship by 3pm. I'm disputing this charge through my credit card and have sent an email to customer service. read more

I highly recommend Sixt. The best & most affordable car rental experience, ever. We reserved & prepaid for a full size SUV on Sixt's website weeks before our rental. The rate was unreal in comparison to all other major rental companies in the area. Having never rented from Sixt before, we were cautious and did extensive research of the company. We were not disheartened by negative reviews, because we made sure to read all of the fine print. If you prepay online, the cancellation policy is pretty strict, which wasn't a problem for us. When picking up our rental, the storefront was extremely busy. There were a lot of disgruntled and visibly angry people. We had to wait around 10 minutes, but once we were attended we were out of the garage with our car in 5 minutes. The woman that helped us was very friendly, despite having numerous customers nagging her while she was checking us in. Our rental was a 2015 Chevy Tahoe with roughly 6,000 miles on it. The car was in immaculate condition. We really could not have asked for better, especially for the price. Returning the car was extremely effortless. We were in & out in 5 minutes. There weren't any additional fees or service charges. Amazing. read more

Love the Card from here, the customer service is excellent. Ask for David G. Spanish guy. He will help you to get the best car for your needs. read more

If my 1 rental with Sixt is any indication of the way this company works. EVERY OTHER RENTAL COMPANY IN EXISTENCE needs to be afraid. This was seriously the easiest to get the car, no preasure on extra features or insurance. They had a small SUV just like I asked for, it was clean and low miles. The only option I added was the Sun Pass toll tag thing so I wouldn't have to stop and I think I ended up making money on that deal. We picked up in orlando and dropped off in Miami. The Miami drop off was smooth looking and clean, easy to get to, but about 4 blocks from the nearest gas station ( that I could find on YELP) I gave them the keys, and they asked if I needed a cab. They called and boom cab waiting out side. I am so looking forward to renting from them again, I think a sports car next time. read more

Not happy with this location. I went on a Carnival cruise which brought us back to Miami at 9am, my reservation was for 10am. The lying male sales rep tells me because I'm early he doesn't have a vehicle in the economy class, but he does have a luxury vehicle available now which requires a deposit on top of the rental fee. I DON'T THINK SO BUDDY!!!! YOU WONT DUPE ME. So I declined it and said I'll wait on an economy vehicle. Mysteriously an economy vehicle pops up to get us out of there. He wasn't accommodating at all. He tried to take advantage of us because we had no other options, we were visibly tired. I'm REALLY displeased with the service here. All this guy continuosly tried to do was upsell more options. WHICH I DECLINED!!!! read more

Extremely! EXTREMELY! POOR SERVICE. So it is true when you PRE PAY For a Mercedes you'll never get it! It's the Volvo you'll get and they will try to up-sale you and tell you if you don't like "you can pay cash at the airport"for a car you already pre paid for. AVOID,AVOID. Then they ask for two credit cards and a debit card and my drivers licenses and took pics of them all. I ask them to confirm my cancellation with a print out she said they don't do that we will send a email. Your refund will be in 10DAYS! This place is horrible,terrible and un-expectable. read more

Oh do I wish I had read the reviews before renting. My bad. But it doesn't have to be you're bad... I reserved a car for $85/day w a pickup in south Miami Beach. The day before pickup, I realized that I was staying 1 block from their location in mid-miami beach. I changed the pickup location online figuring that Sixt operates like every other rental company. Same car, (less than) one mile away. Same price, right? Au contraire. I was billed $135/day. When I complained to corporate about this, they said that I should have read the fine print on the contract. I said this is poor business and unreasonable. They said that's what the contract said. Be very, very careful dealing with this company. You have been warned. read more

Let me start by saying that I usually loathe renting a car. There are so many hidden fees and charges that it's ridiculous. This was my first time renting from Sixt, and the first time renting a car in Miami. I arrived about 45 minutes before my scheduled pick up time and was warmly greeted by a girl in training while her supervisor was assisting another customer. The training at Sixt must be good, because the trainee answered all my questions before we even got started. It made the whole process so smooth. I got a convertible Camaro to make the drive to Palm Beach as a birthday present for my girlfriend. She loved every minute of it. The folks at Sixt made the whole process so seamless. The return was at MIA without any extra charge. Fantastic. Cannot go wrong. My only complaint would be that the selection of sports cars is rather limited. They couldn't offer the Mustang (as much as I love it, the Camaro handles better in actuality) and only had a 425i besides those two for an extra $40, which isn't terrible. Overall, great customer service. I would definitely recommend coming here for your next rental need. read more

Sixt, as a company overall, has been a pleasure to work with since I began my relationship with them. The first location I went to (the ft. Lauderdale office) made sure I was able to rent a car while on a business trip, despite me not having a credit card, they were able to make arrangements so I can use my debit card (I had to leave an extra deposit, which was no problem), can't express my gratitude for that. When I came back to Miami after getting my vehicle stolen in another state, I had no vehicle to move around with, I walked into the downtown Miami location and Mojara assisted me into a rental. I have to mention how Mojara bent over backwards to get me a car because again, company policy requires an actual credit card. She spoke with her supervisor, Michelle, and they both took a chance and let me leave with a car. Just this weekend, I reserved a car and I showed up 2 hours after the reservation, which resulted in the vehicle being rented to someone else. I was a little bothered, because if I make the reservation I'm coming for it - but either way, I get there and after a couple mins of back and forth, David upgraded me to a luxury vehicle AND gave me his discount. I ended up paying an extra $15/day versus $30something. Who wouldn't want to take a trip in a BMW? I'll end this review by saying: I have AAA, and get a 15% discount at hertz, but I still go to sixt because of their staff and overall company attitude. Keep up the great job! read more

This has been my first time using Sixt. I have not been impressed, at all! I have been here for 60 minutes and still do not have my car, when I made an advanced reservation where I should have been able to check in and leave. There seems to be confusing getting the car from upstairs and having fuel. Not the quality of service I was expecting based on the reviews. And the staff doesn't seem apologetic for the delay.they continue to tell me it's on its way. I would have been better going to the airport for the pick up. I may miss my appointment due to this delay. The other thing for people to note is how they handle tolls. 7.99$ day is outrageous compared to other rental companies. Factoring that in, they are not a great deal. read more

Smooth drop off. Courteous staff. Will visit again. We were running a few minutes late due to traffic and the guys accommodated us. We picked the car from FLL and dropped it off here without any hassle. read more

Without a doubt the most inefficient and least customer friendly location. At all costs, DO NOT rent from this location. Been waiting on line 1:14 minutes, and of the three people who were working, 2 just took a rental and went to lunch. Again, be forewarned. There are other companies to rent from. read more

Terrible experience with agent Ms North, supervisor Pierre , manager Natalia . Visiting from California needed a car for a couple of days. When I declined the insurance, I had to prove I had State Farm by giving the agent my policy number. Even after pre paying ,and giving my credit card info, I had to produce another credit card? I called back and complained to Pierre , and Natalia , and got different explainations, including the agent was confused,and the supervisor was in training. Garbage store! read more

The service was ok however they are a bunch of thieves. i returned the rental car today at 2pm, I then realized that I have left my sunpass inside the car, i returned at 6pm to ask for my sunpass and they told me that there was nothing in the car. Basically they stole my sunpass without further explanation from anyone. If you want your stuff to be stolen if you forget anythin inside the car, rent from these crooks. Otherwise go with more professional companies. read more

Fast check in from fernando - friendly and professional. Nice car, clean and low miles. Fast check out from brian - overall great experience and cant beat the price. Would only rent from sixt in the future. read more

I've used Sixt on 2 occasions mainly because there were the only company that offered a luxury car. They always seem to get me with some fee. This time it was for tolls. Yes I authorized it but there weren't 50.00 worth of tolls. Be careful when you rent through them. The cheap car is the lure. read more