This review is for CarHopper, not for the car rental services that the company affiliates with in each city.
I rented a car with this company in Los Angeles. When I picked up the car, the service light was on and there was an additional light that said the back right tire needed air pressure. They said "not to worry about it" and that they noted the information down. 5 minutes into driving the car, the back right tire popped on the highway putting my physical well-being at risk. The rental service that CarHopper was affiliated with was able to safely tow the car and transport me back to their lot and place me in a new rental.
The new rental was approximately half of the rate that the original was. The rental service that CarHopper was affiliated with informed me on multiple occasions that I would not have to pay the original rate and that the charge would reflect the new rental, which was half the rate of the original. I thought to myself, what great service. Then I was met with the customer service side of CarHopper itself.
After returning home from my vacation in Los Angeles, I noticed that my credit card was billed for the original rental fee of $5,400. I called the CarHopper support number at to discuss the matter. At that time, I was placed on the phone with a manager that was extremely rude to me throughout the entire conversation and he went even far enough to raise his voice to me on several occasions.
The manager I spoke with refused to listen to my explanation. He also stated that anything that their affiliate rental service discussed with me, and I quote, "has nothing to do with CarHopper". He then stated that everything was final and that it was impossible to have the difference of $2,255 refunded to me. He said to me that I would have to pay the full fee for the original rental even though I had it documented that the first rental was under my possession for only 1 hour and 48 minutes. I made sure to email them the documents that backed up my claim. Even though I drove the second rental for 5 total days, was promised that I would pay the rate for the new rental only, drove the first rental (which was double the rate) for under 2 hours total, and showed them documentation to support my claim; car service did nothing to help me out and did not even try to apologize for the way the rude manager spoke to me. The manager was downright disrespectful.
I went on to give CarHopper a second chance. I sent them a long and well detailed email with documents to support my claim. I also informed them of the rude manner that their manager spoke to me on the phone. They did absolutely nothing. They didn't even acknowledge the rude manager's behavior or even tried to apologize for it. Then they tried to offer me the 10% discount that anyone can get on a rental from them, because it is posted all over their site and app when you open it.
In summary, if you want to get ripped off, disrespected, and insulted; then call CarHopper. I will not use their service again and recommend the same for all. read more