We're no stranger to renting cars and have done so in multiple states and countries. Our experience…read morehasn't always been the best so I tend to have anxiety about renting cars. I hate the pressure to get extra things, I hate when we're given bigger cars and then later dinged with extra fees so that our overall cost is more than we anticipated. I decided to go with Family Auto Rental based on the multiple positive reviews on Yelp and because their prices were competitive with bigger chains at the Rental Car Center (RCC). Our initial impression was rocky. Family's counter is the smallest at RCC, so there was one employee working and the people in front of us were taking forever to decide what they wanted to rent. Then when it was our turn, the guy helping us apologized right off the bat for the wait (almost thirty minutes). Then he offered to give us a bigger sedan and said he understood what it's like traveling with children. I braced myself for more charges and pressure to get their insurance, etc. but he continued to be patient and gracious. He accepted our complete coverage insurance without any questions and noted that we'd be using our E-ZPass for the tolls. No pressure to agree to have the RCC fill up our car, stating plainly it'd be much cheaper to fill up at the gas stations near the RCC. He also assured me that the price I paid when making my reservation would be the same final price we could expect if everything went smoothly. Got a Toyota Camry hybrid. Car was clean and great given the mileage. We drove everywhere, even down to the Keys, and only had to fill up once. Upon returning it, the employee helping us even offered to retrieve a nearby luggage cart to help us out. Lastly, like the first gentleman said, the price I paid was the price our card was charged. If we're ever in Miami again, Family will be our go-to choice for car rentals.

I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

Man only were these guys a pleasure to work with but they were accommodating and have a selection…read moreof beautiful cars in great shape amazing vehicles great service and I would definitely use them again and recommend to all my friends done a great job with their business and I would recommend anyone to rent from them I will definitely be back soon on my next trip.

Cars are so sick. Clean, brand new, and loved the experience. THE BEST customer service and…read morecustomer care. Listened to all of our needs and went above and beyond as we were coming in from out of town. HIGHLY RECOMMEND.

Exotic car heaven! So many options to choose from. Great selection and amazing customer service. I…read morerented the Stingray and I just love the feeling of driving a mid engine car. Miami is also the best spot for driving exotics. Can't wait for the next one: Huracan or 458 Italia? Hmmm, tough choice...

Thank you very much, Leo, for such a wonderful experience! Your throughout communication and…read moresetting clear expectations are so appreciated. This made our one day trip to Key West even more magical and unforgettable. We got to Miami convertibles right at 7 am and Leo was already waiting for us with all the paperwork ready so it was a breeze. It's awesome you can drop off car any time after hours to avoid stress and hassle. I definitely recommend Miami convertibles to anyone who wants a reliable and stress free experience!

This is the spot if you want fast, professional and courteous service and a quality car to check…read moreout southern Florida!!... My wife and I were left stranded by another company that we had pre-paid for and were basically up a creek without a paddle! (Getting a convertible in Miami Beach is near impossible if you haven't pre- booked). Miami Convertibles came to our rescue and were accommodating, fast and professional! Thank you so much for your service.

Very cool people. I rented a Lamborghini Aventador Roadster to take my kid to lunch. It was a good…read moreexperience. The guys were professional and made everything easy. I highly recommend them.

Desiring to rent an exotic car over Memorial Day weekend, I selected Diamond based on consistent…read morepositive reviews that I read. Unfortunately, the car that I ultimately desired, the Aventador Roadster, was not available. It turns out this car is very hard to come by as no other companies had it either. So I opted, and wisely so, for the Huracan Spyder so that I could also enjoy a top-down experience. Ernie, who guided me through the verification and booking processes did a fantastic job of being thorough and courteous in ensuring all of the key steps were accomplished. Come Memorial Day Weekend, it turned out something fell through on another renter apparently, which meant I would be receiving the car a day earlier. The driver arrived in the car and right when both myself and my dad (I was visiting my folks) layed eyes on it we were blown away by it's exotic looks. Tyler, who was the driver, did a very nice job explaining all the workings of the car and giving me very good advice on the best modes to drive the car. To keep things short, the experience was amazing. The car drove phenomenally and was extremely precise, not to mention quite zippy in acceleration. I also loved the crackling sound coming from the exhaust when downshifting or letting off the gas just after accelerating in a lower gear. Needless to say, the car got an unbelievable amount of attention, especially given that area tends to have your cliche of corvettes, mustangs/camaros, and of course mercedes and porsches. No Lambos that's for sure. While I did incur overage on miles, due to 3 days of driving instead of 2, it was well worth it given I had a whole day free of rental charge. Return of the car was handled with no issue, and no other extra charges were assessed. As a result, I very much liked my experience with Diamond Exotics and want to thank them and everyone I corresponded with during the process to help make this an awesome memorable experience not only for myself, but also for my parents who now have a special appreciation for exotics.

Great cars and very welcoming team. Highly recommended…read more Top quality vehicles. They have a "haut de gamme" cars Renting out a car was so easy. Very friendly member of staff. Great to have professionals proving such a great service. There follow up during and after the service was remarkable.

Great cars and service with perfect location to pickup and drop off at Intercontinental Hotelread more

Had a great experience renting the Slingshot! The whole process was very easy. The vehicle was…read moreclean and ready to go when I arrived. The Slingshot was an absolute blast to drive and definitely made the day more memorable. Great customer service! I'd definitely rent from them again and would recommend them to anyone looking for a fun experience.

One of the best location and have inventory you want to reach out and have the best deal in miamiread more

Will not do business with this company. Most unprofessional company I have seen in the United…read moreStates. Literally had to get on my Friends policy because he said my policy was not gunna work which was a lie because my insurance was at $500,000 property damage. Try to get me into a cheap car that I did not want. I wanted to F8 not a Evo because I'm used to driving nice cars in that price range. Then the guy is doing cocaine thinking somebody is behind him tweaking out would recommend anybody but this company if you're in Miami area.