Carlos and Franco were amazing! I really appreciate both of them for being so helpful, quick, and…read moreinformative. They made everything smooth and easy--great service all around!

DO NOT GO TO SIXT Rental!!! On a trip to Miami In Dec of…read more2025 I got a rental car at the airport from SIXT. It was a nice car, a Jeep Grand Cherokee. Had a nice visit, at the end of my trip I returned the car at the airport and flew home. A MONTH later I get a bill for more than $500 for damage!! There had been absolutely no incident with this car, nothing, no contact with any object or vehicle. I was shocked. Then I looked at the photo they sent. I am including it. The photo was poor quality and what they're calling a scratch actually looks like a shadow on the rear view mirror. I'm also including a photo I took for comparison of the car in the driveway of the place where we were staying. I am fighting this because it is nothing but a scam. Nothing happened to this car while it was in my possession. If you're thinking of using SIXT save yourself some grief and use a well known agency with a reputation to protect, definitely not SIXT!

Super easy and fast pick-up & drop-off.. lots of cars to choose from..rented a convertible since…read moreit's my first in Miami..Damien was super helpful with my drop-off..

Tyler and James were so helpful and made sure the process was as seamless as possible. Tyler is so…read morefull of energy and engaging. Even though we had a little wait, he kept everyone entertained and made the wait seemed like no wait at all. James was very patient as we had to make a last minute change during the process. Thank you Tyler and James.

I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

Car was great. Still pending deposit back. Car wasn't super clean. Plus there was a roach…read more Staff was friendly at time of pick up. Pending resolution.

Although it has a beautiful exposed steel structure roof, this place is the definition of Frankie…read moreL's " form followed function, although even that could be better. It's essentially a warehouse to rent cars. The lower three floors are just parking decks for various agencies and the fourth floor is the customer service space where you go and sign the paperwork after either a) pre-registering online or b) landing in our beautiful city at the airport about a mile away. Even a little kiosk to get a cafecito while waiting in line and being subjected to the sales pushes to add extra insurance and their on screen services would make this car rental venue a lot better. I recently came here because I had to rent a car for a work road trip to the other side of Florida. Besides the fact that the rental fee worked out cheaper than expensing miles, I would rather not put those miles on my "Tiffany". Specifically, I rented with Avis since again they were the most expense report/accounting department friendly for the term I was renting. The clerk at the front desk when I went to register, when I went to sign was actually pretty friendly and helpful with the documentation and explaining the different fees that rental companies try to upsell you. To his credit, he did not give too hard a sell. Now here's why it's three stars: One of the escalators to go down to the garage floors was out of service. The bathroom could've also been a little cleaner. Then, when I get to the area where Avis had the rentals, the first car they selected for me had a bunch of little dents and a loose bumper. Yes and a word of advice, make sure to document your car before getting it. The next vehicle which I was assured was brand new, had markings on the body and a notation that it had a flat tire. Why they have vehicles like this in the rental line is beyond me. I finally ended up with a hybrid Camry. To its credit, although with the usual haunting quiet of electric vehicles, was actually pretty decent had enough power, and I was able to crank up my music on the drive across I75. Upon returning it full of gas, the employee at the return line shall we say was a little less than courteous.

Great concept! Every airline should adopt this concept…read more All rental car agencies at 1 spot, on the airport property. Great signage, open area, and car rental options. I love this! Thank you Miami International Airport.

**Extremely Disappointing and Stressful Experience with Alamo**…read more On December 9, we picked up our rental car at the Miami Airport. About an hour into our drive toward Atlanta, while on the Turnpike, the vehicle began overheating. We immediately contacted roadside assistance. The only solution offered was an Uber back to the airport. Once there, we were told the only vehicle available was a van and that we should return the next day to receive a similar vehicle to the one we originally rented. We accepted the van temporarily, even though it was in very poor condition. It was not full of gas, it was dirty, and it even had holes in the roof. We accepted it only because we were told we would be able to exchange it the following morning. The next morning, we returned to the airport and were told there were no vehicles available. We were advised that we could exchange the van at any Enterprise or airport location along our route and that vehicles would be given to whoever arrived first. We went to the Enterprise next to the airport where there was a Suburban available, but we were told it was reserved and they refused to give it to us -- despite what we had just been told at the airport. As we continued our trip toward Tennessee, we repeatedly called various Enterprise and Alamo locations along the way. Sometimes we were told there were no vehicles available; other times we were transferred to customer service, who gave us the same answer -- no comparable vehicles available. We stopped in Nashville after customer service and roadside assistance told us that, since it was a larger airport, we would be able to exchange the vehicle there. They also said they would leave a note for the manager about our case. The next morning, we went to the Nashville airport and were told again that there were no vehicles available and that everything was rented out. That same afternoon we called again, and we were told another note would be left and that someone would contact us. We stayed in Nashville almost until nighttime waiting in case they called. No one ever did. We then decided to drive to Gatlinburg. For two days, we called at least three times per day trying to resolve the issue. On the second day around 4 PM, we were told to go to the Knoxville airport, about an hour away, because a vehicle would be waiting for us there. Driving that van was extremely uncomfortable and concerning -- it shook on the highway and the doors rattled constantly, even though we were not speeding. When we arrived in Knoxville, we were told there was no vehicle available and that no note had been received regarding our case. The only option offered was a pickup truck, which was not usable for us because we had multiple suitcases, several passengers, and two pets traveling by road. While still at the airport, we called customer service to clarify the situation. We were told they had already offered us a solution and that we were refusing it -- which was not true -- and they hung up on us. We had no choice but to leave. We then made a new reservation for the following day in Greenville for a similar vehicle to what we originally rented. When we arrived, they initially gave us obstacles when we explained it was a swap from the van, but eventually they provided the vehicle. When we returned to Miami and dropped off the car, the Alamo manager at the airport told us the only thing he could offer was a 50% discount. Since that seemed to be our only option at the time, we accepted. However, during the trip, customer service had told us that if we were not satisfied with the resolution in Miami, we should call them again. After several additional calls to customer service and being unable to speak with a manager, the only offer we received was an additional $100 discount. Now, nearly two months later, we have received an email stating that we must pay $470 for the Suburban that broke down on the way to Atlanta -- despite the fact that the mechanical issue was not our fault and we were driving responsibly on highways the entire time. This experience was extremely stressful, time-consuming, and disappointing. We spent days of our trip trying to fix a problem that was never our responsibility. The lack of communication, contradictory information between locations, and poor customer service made this one of the worst rental experiences we have ever had. Every time that you call them it would be at least an hour just talking to people and just being passed around . I would strongly reconsider renting from Alamo again. Edit: I contacted the place that in the reply it was suggesting and they didn't help they just keep getting me passed on again (like always)

SCAM ALERT: Fraudulent fuel charges and deceptive tactics at Alamo Miami…read more"I rented a car from Alamo Miami on March 31, 2026, through Ofran, and it was one of the worst experiences I've ever had. The process was long and exhausting. After they initially tried to downgrade my car to a lower category, I finally received the vehicle I ordered, but with the fuel tank only half-full. When I pointed this out to the staff, I was told: 'This is the new policy--take it half-full and return it half-full.' I kept my end of the deal and returned the car with more than half a tank. However, after returning home, I received a bill charging me for a full tank of gas. When I contacted Ofran to dispute this, Alamo shamelessly refused to admit their employee's deception and kept the money. Ofran ended up refunding me half the amount as a gesture of goodwill, but Alamo's behavior is nothing short of theft. My advice to you: 1. AVOID ALAMO MIAMI. They are dishonest and use predatory tactics to scam tourists. 2. If you are stuck with them, take a photo/video of the fuel gauge and the dashboard the moment you start the car and when you return it. They are liars and scammers. Save yourself the headache and book with a more reputable company."

Great car and excellent service!!…read more We didn't have a prior booking, but walk-ins are welcome here -- unlike some smaller chains where you end up waiting 20-30 minutes just to get a car. Everything was done in about 10 minutes! They didn't try to upsell insurance or pressure us with scare tactics, and the same goes for the transponder. We used our own insurance and transponder without any issues -- no pushback at all. We got a ReadyLine car with only 10 miles on it -- amazing! For the full 5 days, everything was smooth and hassle-free. Pickup and return were super easy. Exit: just scan your QR code and go and Return: park in ReadyLine, leave the car, and you're done No old-school inspection delays or waiting around. Would use them again for my need!

PBI location:…read more Fastbreak desk not staffed. No sense of urgency by the staff who are constantly wandering off.

I've been planning this trip for 25 years--a bucket list dream to cruise a convertible from Miami…read moreto Key West. Naturally, I trusted National Car Rental to be part of this once-in-a-lifetime experience. What could possibly go wrong? Picked up the car at Miami Airport. Smooth. Drove it straight to Key West Airport. Glorious. Handed it over the same day. The return attendant told me, "Just leave the keys in the car." Sounds like a solid plan for a company that rents hundreds of thousands of vehicles. What could possibly go wrong with that? Took a photo of the car. Took a photo of the spot. Thought I was done. Plot twist: The next day, National channels the energy of an overzealous ex. I get two phone calls, a text, an email, and even a notification in the app, all dramatically declaring that the car is overdue. (Honestly, I haven't been pursued this aggressively since high school.) I call their 800 number. They tell me the car is returned in their system... but, oopsie, the local office and app just haven't caught up. "It'll update soon." Comforting. The following day, Miami calls me again, insisting the car is still out gallivanting around Florida like it's on spring break. I explain (again) what happened. Their theory? The Key West office is "running behind." Ah, yes. The ol' "we're too busy to check if a literal car has been returned" excuse. More calls. Another complaint. A case escalated. Two days later, on June 7th, I finally receive a receipt confirming that the car is no longer missing. No apology. No explanation. No acknowledgment that they could've maybe, I don't know, used GPS to locate their own vehicle? I mean, if Domino's can track my pizza's every move, what's National's excuse? All in all, a magical experience--if your definition of "magic" includes gaslighting, suspense, and mild heart palpitations. I won't be using National again, but I will treasure this experience forever. Just like the time I accidentally signed up for a timeshare presentation in Cancun.

with disabled person and they wanted to charge me over $600 to change drop off location. NEVER RENT…read morefrom them!!!!

The checkout and check in process was fine. However, I accidentally left one of my bags in the…read moretrunk of the vehicle when dropping the car off. I have emailed multiple times and have gotten no response , tried to call the rental company directly and cannot speak to someone in the Miami airport office . Every call goes to the automated system. Trying to speak to somebody directly is impossible.

Agressive upselling of service Impossible to get a receipt…read moreupon return Far from airport Accounting department to get invoice closed on weekend Avoid at all cost

They didn't have the vehicle I reserved months in advance. I rented a large luxury sedan, they…read morestuck me in a mid size SUV. Said they had no luxury vehicles left. Charged me the same price and made no effort to offer discount. One agent at the gold members counter to help all these people. I have been a gold member since 1990s but they are crap now.

Over an hour in line to wait for the car I reserved, then when I get to the counter the price of…read morethe car I reserved swells up to double because they don't show you the real cost up front. Plus, there's some law where you get charged an extra $10/day if you go through a toll costing a few cents even once? Another "surprise!" at the counter. Listen, there's a reason Turo.com exists. Learn Turo, use Turo and don't get scammed by legacy rental operations like Hertz.

The people were rude. Don't take debit card even though we used a debit to order the car.read more

DO NOT RENT HERE! They steal your money here. First they make you believe you need to get the Sun…read morePass or else you'll have to pay a bunch of money in tolls. BS!! You don't need that. They'll add over $100 for the sun pass. Insane!! They gave me a SHIT CAR with a bunch of dents and scratches and with a transmission that was super scary. When I return the car they charged me $600 because they found a scratch - It was already there!!! There's nothing I can do now, I tried talking to them and they say it will take them over $600 to repair because the doors don't close - another BULLSHIT! I had no issues closing the doors of that shitty car the whole time i had it.