Best customer service, super efficient and helpful. All the staff I've spoken to Valerie, Andrea,…read moreand Luis are all very helpful and accommodating. I rented at 2019 high lander for a trip to Orlando. Very beautiful and drive awesome!! I highly recommend this place for your rentals!

After vacationing only a few times in Florida, I wanted to rent a Toyota this time, rather than a…read moreflashy car that is really not mine. Keeps me safe on my trip and all. Jason hooked me up with a good car for my 4 day business trip in Florida. Car was smooth, and good on the fuel. It was also in mint condition. I was a happy man.

Excellent service. I tried the new Toyota Cross, it was great! It was new and clean. Process was…read morequick for picking up and delivery. I am repeat customer and will be back again if I am in need of a car rental. Thank you! Aq

Terrible service! the "person" that was supposed to help me was slow and on her phone most of the…read moretime. I was so unhappy I made a point to remember her name. You might have luck with someone else there but if you get Giovanna, run! I felt ignored and I could only barely understand her english. She was also dressed sloppy like her clothes didn't fit.

This office needs help. While I am sure they do their best, I spent 35 minutes in the office…read morebefore I drove off in the rental and a whopping 25 minutes simply to return the car. This concerned me because dropping off the car I feel inconvenienced the person waiting for me outside the office and it shouldn't take 25 minutes to end the contract. With airport offices, you simply leave the car upon arrival They also don't communicate with each other very well. On my return day, I wited in lin a good 20 minutes when finally, one of the employees took the keys for my drop off. But without communicating to me, he basically handed off the completion of the contract to another employee. In other words, the customer never knows whats going on. I had to ask twice "When could I leave" after I handed the keys over Finally, an upset customer walked in on the day I was dropping off. The customer and an employee began to discuss an issue very loudly. The employee at the time was helping another customer. The employee decided to argue with the customer for what seemed to be an eternity. Meanwhile , everyone else in line had to wait and listen to this argument. I have never ever seen anything like that.

had one of the worst experiences at Enterprise following a car accident with William Hernandez the…read moreassistant manger there. I had insurance coverage and specifically chose Enterprise because I believed in your "People First" slogan. Unfortunately, my experience was far from that. I arrived shaken from the accident, and not once did anyone ask if I was okay. Instead, I was told that if they gave me a car, they would "lose" one from their inventory. I was then instructed to call another Enterprise location myself. The representative even showed me the screen with other locations instead of assisting me. When I asked if he could please call the other location on my behalf considering I had just been in an accident and was visibly shaken he refused. He again mentioned it would be a "loss" for them. That response felt extremely unprofessional and lacked empathy. At a moment when customer care should have been prioritized, I felt dismissed and unsupported. This experience did not reflect "People First" in any way. Based on this interaction, I would not choose to rent from Enterprise again.

Usually renting a car requires standing in a long line for forever, only to end up getting to the…read morefront of the line, and being told that the car you reserved a month in advance is no longer reserved and or available. That was NOT my experience here. My experience here was great. They made the process of getting a car extremely easy. Keep up the great work!

I've been planning this trip for 25 years--a bucket list dream to cruise a convertible from Miami…read moreto Key West. Naturally, I trusted National Car Rental to be part of this once-in-a-lifetime experience. What could possibly go wrong? Picked up the car at Miami Airport. Smooth. Drove it straight to Key West Airport. Glorious. Handed it over the same day. The return attendant told me, "Just leave the keys in the car." Sounds like a solid plan for a company that rents hundreds of thousands of vehicles. What could possibly go wrong with that? Took a photo of the car. Took a photo of the spot. Thought I was done. Plot twist: The next day, National channels the energy of an overzealous ex. I get two phone calls, a text, an email, and even a notification in the app, all dramatically declaring that the car is overdue. (Honestly, I haven't been pursued this aggressively since high school.) I call their 800 number. They tell me the car is returned in their system... but, oopsie, the local office and app just haven't caught up. "It'll update soon." Comforting. The following day, Miami calls me again, insisting the car is still out gallivanting around Florida like it's on spring break. I explain (again) what happened. Their theory? The Key West office is "running behind." Ah, yes. The ol' "we're too busy to check if a literal car has been returned" excuse. More calls. Another complaint. A case escalated. Two days later, on June 7th, I finally receive a receipt confirming that the car is no longer missing. No apology. No explanation. No acknowledgment that they could've maybe, I don't know, used GPS to locate their own vehicle? I mean, if Domino's can track my pizza's every move, what's National's excuse? All in all, a magical experience--if your definition of "magic" includes gaslighting, suspense, and mild heart palpitations. I won't be using National again, but I will treasure this experience forever. Just like the time I accidentally signed up for a timeshare presentation in Cancun.

My family and I rented out a vehicle from 5ive Rent a car back in November 2021. The owner was so…read morepleasant and nice that he came and picked us up from the airport and took us back to the car rental to get our vehicle. He even upgraded us to an suv considerate that our family was a party of 5 and thinking a standard car wasn't to comfortable for all of us to be in especially it was our family vacation and my first time being in Florida for the first time ever. Having such great customer service really kicked off our vacation to a great start. My family and I will definitely be using 5ive Rental a Car again for our next family vacation because their customer service was amazing. Thank you 5ive Rental a Car for making our family vacation memorable and having such amazing customer service!

I rented a car for family members who were staying close by at a hotel in Downtown Doral, so the…read morelocation was very convenient. The whole process of renting, picking up, dropping off, was easy and smooth. The car was really nice and the customer service was excellent. I will definitely be renting from 5ive many more times!

Hola a toda persona que quiera enviar por caribe express no se los a consejo hace 9 meses mande…read morebaterías para motorina las mismas nunca se las entregaron a mi familia..según ellos lor ladrones son los de cuba..pero a quien yo entregué mi envio fue a ellos..cubamax devuelve el dinero en caso de rotura o pérdida..por lo que aconsejo q si no quieren ser estafados no los envíen por CARIBE express..

Muy mala experiencia ...envíe un paquete de culeros desechable por avión y supuestamente llegaban…read moreen una semana hay hace un mes y no an llegado cada ves que llamo me dan explicaciones absurdas como que "están en tiempo todavía " que solo hay que contar los días hábiles .no la recomiendo .esp que no se hallan perdidos los culeros ya que son para una persona enferma

Wow! From start to finish, the renting process with MPH club was simply amazing. I needed a very…read morelast minute rental & they were able to make it work within 20 minutes. Everytime i'm in miami, I always will and I always do go to MPH club. Always the best experience

From the owner: mph club provides exotic car rental in Miami and the surrounding area. Experience South Florida…read morebehind the wheel of a Lamborghini Rental, Ferrari, Rolls Royce, Mclaren, or many more of our luxury and exotic car rentals. We are the industry leading exotic car rental company based in the heart of Miami. Our office is located at the Opa Locka executive airport at Fontainebleau Aviation. For more information check out our website and see our fleet of luxury and exotic vehicles available for rent, luxury SUVs, sports car rentals, or experience our chauffeur services with one of our professional drivers. We also offer vehicle delivery straight to your front door. Reach out to reserve your exotic car rental today.

Absolutely the worst rental car location... The employees have zero clue of what they are doing…read more The place should be closed. Most of the renters are Uber driver rentals. Each customer has a bunch of issues (no credit card/ pre paid card with not enough available credit too rent) I could go on and on. Then the biggest issue the employees don't speak English....seriously.. Also they close at 2pm on Sundays and holidays. Last thing. The van I rented had a warning light that said change oil !!!!

This place sucks They have one guy working that ask you the…read moresame question 5 times !! This guy doesn't speak Spanish or English !! Junior said he is the manager and his English is horrible . CANT UNDERSTAND ANYTHING HE SAIS!!

We're no stranger to renting cars and have done so in multiple states and countries. Our experience…read morehasn't always been the best so I tend to have anxiety about renting cars. I hate the pressure to get extra things, I hate when we're given bigger cars and then later dinged with extra fees so that our overall cost is more than we anticipated. I decided to go with Family Auto Rental based on the multiple positive reviews on Yelp and because their prices were competitive with bigger chains at the Rental Car Center (RCC). Our initial impression was rocky. Family's counter is the smallest at RCC, so there was one employee working and the people in front of us were taking forever to decide what they wanted to rent. Then when it was our turn, the guy helping us apologized right off the bat for the wait (almost thirty minutes). Then he offered to give us a bigger sedan and said he understood what it's like traveling with children. I braced myself for more charges and pressure to get their insurance, etc. but he continued to be patient and gracious. He accepted our complete coverage insurance without any questions and noted that we'd be using our E-ZPass for the tolls. No pressure to agree to have the RCC fill up our car, stating plainly it'd be much cheaper to fill up at the gas stations near the RCC. He also assured me that the price I paid when making my reservation would be the same final price we could expect if everything went smoothly. Got a Toyota Camry hybrid. Car was clean and great given the mileage. We drove everywhere, even down to the Keys, and only had to fill up once. Upon returning it, the employee helping us even offered to retrieve a nearby luggage cart to help us out. Lastly, like the first gentleman said, the price I paid was the price our card was charged. If we're ever in Miami again, Family will be our go-to choice for car rentals.

I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

This is The best experience I've had while renting a car everyone there is fast and helpful I would…read morerecommend if you want to be treated right they have been able to accommodate me every single time I had a problem and there fast too! 5 stars!

Notorious for deliberate double charge when vehicle is returned and lie to you telling them don't…read morehave access to billing and the first charge is a pending charge which its not!