It was my first rental car experience with Sixt during the beginning of December and I can definitely say that it was a pleasant one. We arrived early in the morning to a very clean and nice lobby. We were helped promptly and were asked forgiveness since the cars hadn't been cleaned yet. That's fine with me, I'd rather wait for a clean car than leave with a dirty one. 15 minutes later we were driving off in our newly cleaned, and upgraded car due to the inconvenience. Drop off was a breeze. I will definitely be using this service in the future. read more

Sixt Rent A Car - Nice car renal! - Car Rental Near Me - Miami, Florida

My boyfriend lives in Toronto but comes to town every other month to visit. He always rent's his car from this location & raves about it so when I recently needed a rental, this was the first place I thought of. Walking in, I was immediately greeted by The Duane, an absolute dream of a gentleman who's attention to detail, demeanor & absolute professionalism was a refreshing respite from the type of service you usually encounter in Miami (I can say that because I'm born & raised here). Super happy with the service & my vehicle & will definitely continue to come here whenever I need to rent a car! Bravo :) read more

Sixt Rent A Car - Complimentary upgrade to the cutest Jeep Wrangler!!! Thank you, Duane! - Car Rental Near Me - Miami, Florida

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I have nothing but amazing things to say about this location. The staff Michael in particular was really nice and helpful. The cars are top notch and always been given a free upgrade. I wouldn't go anywhere else! read more

Best car rental experience! Love this place! I came here to leave a great review, because of the positive experience, and was surprised by the folks complaining. I've had a great experience each time, and I've rented from this location several times. It's always a seamless experience. My father, sister, and I we went in for our reservation on a Thursday afternoon. We were greeted by a friendly representative who was finishing up with a customer. Within 30 seconds, we were being helped. Helen (I believe her name was?) is awesome. She was so friendly and efficient that ... we had the car keys in hand, and everything done, in just a few minutes! What a difference from the typical car rental experience, where one is stuck in a line of 10 people, a representative who seems like they'd rather be anywhere-but-there, and then a multitude of questions and things to sign once one finally makes it to the desk after a 30-minute wait. The car was spotless, drove well, and return on Sunday was a breeze/fast. Received the receipt (all accurate, no hidden charges, and exactly the price quoted) via email a few hours later. This place is a gem! Thanks, SIXT! read more

Smooth check-in and friendly service. The carxclass we reserved was not available and we were offered an upgrade at no cost, but actually selected a slightly smaller car class, and were given a fair adjustment. The carcwe rented was immaculately clean and odor free. read more

This is The worst SIXT store on The US! They gived me a wrong class car and totally dirty and didnt give any opcion to fix that! I do not recommmend this store for nothing. read more

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I rented a BMW 330i great handling car which was necessary while driving amongst drivers in Miami. The company delivered a great car at a very reasonable price. Would definitely go back to Sixt for my car rental needs. read more

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Zero stars. I made a reservation they charged my credit card at that time. I cancelled reservation several days before pickup, which was confirmed via email. I also tried to cancel online and it showed it was already cancelled. They do not want to refund my money calling me a no show. Run from them to one of the national companies. Very dishonest. read more

Straight to the point: I made a reservation on March 3rd 2021, then I cancelled it on March 5th 2021, only a day and half later. Why did I cancelled it? because after I checked Sixt.com there was no phone number listed, no customer service, no call center available so I immediately though: "what if I pick up the car and I have a problem on the road, or there is an issue with the car, or something happens?" In other words they do not have phone customer service whatsoever in case you have a complaint, you have issues, or anything else. The only way for you to get in touch with them is by email, that's it. I cancelled it and I was charged with $300 for cancellation fees, so let me put it clear: I never drove their car, I never used their service, I never even placed a foot at their pick up location but still Sixt charged me $300 for doing nothing. So they earned that amount of money for NOTHING. After I emailed them several times they replied to me finally saying "as a good will we will charge you only $75" and I said no. This company is a SCAM, they have the worst rating for any rental car on yelp, they do not warn you they have no customer service available on the phone in case you have an issue and they also ignore your emails and requests, they simply do not care about us nor keep their customers satisfied. As today March 18th their phone does not work, you get an auto response saying "because of the pandemic we have no service on the phone". Weird!!! cause other companies, even smaller ones, do provide phone customer service. Beware, do not rent a car from them cause you will regret it. read more

This is a HORRIBLE COMPANY. They had my original post taken down. I was with a friend in Miami, traveling from CA. We had scheduled go rent a car to drive to Key West. Hours before we were supposed to pick up the car we learned her husband had been hit by a car and killed. We had to immediately fly back to CA. This company refused to give me back the refund because "it wasn't my husband that died." THEY KEPT MY MONEY EVEN THOUGH I COULD PROVE EVERYTHING. I now see that they have also had other bad reviews pulled down, not just mine. Do not rent from this car rental service. They are heartless. read more

This company is a scam. I rented a car at the MSP airport. They tried to put a few extra charges in my invoice which I disputed in person and was told they were removed. Yet my credit card was charge $50 than I owed and the invoice came w charges I didn't incur. Have made repeated calls to get my refund but no luck even though they keep saying I will get a call back, the refund and a new invoice. None of that has happened. Don't rent from them. read more

RIP off. Not user freindly. Sneaky company finds way to charge the customer extra fines. Are they hoping the customer won't check their bank statement to find out? After renting a pick up truck for one week I returned to location on time and waited to be taken care of. The csr suggested that I should go put one gallon of gas because the company "charges ten dollars for every gallon and sometimes people get mad because they get charged a lot more than was expected" I went to the gas station and filled up the truck as much as I could leaving it passed the full line. Returned. Waited. Surrendered the car. My invoice reflected a charge for an extra day of rental. I inquired by email. Was refunded for that extra day. Few weeks later I received a 60 dollar invoice for toll charges. Even though I stopped at the pay by cash toll options this company charges a processing fee for something they don't have to do anything about. I payed my own tolls and still they charge 5 dollars for each cash transaction. I was trying you out since I rent almost always from Enterprise. Never renting here again. Enterprise has a more forgiving grace period and more transparent policies. read more

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The staff was really impatient and had attitude problems, which set off the wrong feet Next thing might be my own problem but the car door closed by itself when I was checking the car - keys and everything still inside of the car - had to pay $50 to have someone open the door - the car was not even leave the garage yet Overall is good service - bad attitude - ok overall read more

DO NOT RENT FROM THIS PLACE. I had booked a 7 seater car about two months in advance. When I arrived at the location they informed me they did not have any 7 seaters available and were only able to give me a 5 seater car. Due to the size of my family I had to rent another car at this time ( which was very expensive due to it being last minute) Since my transaction was prepaid, I did not receive any refund after months of complaining to the company. WILL NOT BE RENTING FROM SIXT AGAIN and I recommend you do not either. read more

Rates are reasonable for higher end cars. Car pickup is on rooftop parking of a 7 story mall parking garage. Very crowded and hectic parking garage. Takes at least 10 minutes to maneuver the garage with the car in or out. No one checks your car back in. You park it then take an elevator to drop off the keys. You just have to trust that they check full gas and bill it properly. Car exterior was dirty, wet and not washed well at pickup. OK prices but not the better quality of service you get at other rental agencies like Hertz or Avis, etc. read more

Everything is nice and smooth, got the reasonable price as I booked. No problem when I returned the car. I will definitely come back in the future. read more

Avid was amazing! Fast service fast prices cars available. And the prices are cheap. Sabrina was amazing as well asked me if I needed help. The space is really nice and clean as well. The only thing is that it's to orange good place to rent a car. read more

Sixt Rent A Car - Lobby - Car Rental Near Me - Miami, Florida

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With very short notice, we were able to rent a car for our trip to the Keys. Very accommodating and timely. We were even given a Mini-cooper that was perfect for the drive! Thanks again Avid! read more

Sixt Rent A Car - Car Rental Near Me - Miami, Florida

HUGE 5/5 to their employee Gilmar! Last minute we decided to rent a car. Called up their customer service and within 15 minutes received confirmation for a car. We ended up having to take a taxi to this destination and as we pulled up we were informed that their customer service made a mistake and they have no rentals left. As you can imagine this left us upset, especially because it was my birthday and we wanted to ride around a little fancy. Gilmar quickly helped us out understanding how bummed we were and totally hooked us up. Even after cleaning two cars for us he had such a nice smile and great energy! We really appreciated his acts of kindness and hopefully will continues to spread the same positive energy during our trip down here! HUGE THANK YOU TO GILMAR, YOU'RE THE MAN! Hope to see you in Oyster Bay soon! read more

Recently rented a vehicle from sixt tent a car at Coral Gables location. 2 day rental rate quoted to me was $87.00. After i returned the vehicle on time i found that they had charged me $157.00 not $87. Absolutely stay away from sixt rent a car as they appear to overcharge. read more

I usually don't write reviews but because of Ms Stephanie & Raiza both giving me such exceptional service I couldn't help myself. After searching through so many car rental places and comparing prices, the Sixt gave me exactly what I was looking for. I rented for 2 months with no hassle and at an amazing price. Definitely will be my ONLY to go place to rent from here on out. I highly recommend this place. Thank you ladies for making my visit knowledgeable, comforting, and working swiftly. read more

I made a reservation via Orbitz for a car rental for Christmas day. I ended up here ONLY because no one else was open that day nearby. I called about 4 times prior to showing up to make sure their hours where correct and verify that my reservation would be fine (I would be driving to Tennessee). Upon arrival, I was treated with sass from the customer service representation but I brushed it off because she was working on a holiday... She proceeded to tells us that the car COULD NOT be driven out of Florida/Georgia area or else the insurance would NOT apply. She told us that if something happened to the vehicle we would be charged 50 CENTS PER MILE for a tow truck. When we realized that we wouldn't be able to rent from there, I broke down. I thought we wouldn't be able to rent a car and our entire trip would be postponed. There was NO empathy, no "I'm sorry to give to bad news", nothing. Of course I left without renting. A few days later I received an email questionnaire asking about my experience. So naturally, I explained the HORRIBLE time I had. I got a response saying that I should not have used a third party such as Orbitz because they display all the correct information... I knew I would clearly have to come on here and prevent other people from renting when even the company itself doesn't care about customer satisfaction. It's been over a week and I'm still waiting for the refund to come in... read more

Jose & Gilmar exceeded my expectation when renting a car. Jose was quick and thorough. Gilmar was able to answer all my questions. Sixt in Coral Gables, FL is the place to rent cars. read more

Both the manager and lady at the desk were extremely unhelpful and rude. I would now recommend renting a car from this location.

The car rental is horrible. I have been given two vehicles that are dirty. No I am sorry let's see if I can make it right with different or better car, ah let me switch you. Not right! Why, with the issues of the Pandemic. Would you be more careful????? Hope that can improve, I will call corporate and complain no need for this not the waste of time!!!!! I am shocked they are not willing to offer any type of upgrade. Not like Sixt!!!!!! I have time constraints otherwise I would leave right now.... hopefully management will read the comments. Do something about it!! If I would be able to will do negative stars...... shame on you!!! read more

If you're going further than Georgia and Alabama, don't rent from this place. The website claimed unlimited miles, but buried the exceptions. If you're going to run a trustable company clearly state the sentence "Unlimited miles within the state of Alabama, Florida and Georgia." Avis, Hertz, Enterprise, and majority of your competitors have no problem with out of state travels. I understand that it could be insurance related, but please fix this issue so other people won't waste their time and delay their plans because of your business practice. This issue ended up costing us hundreds of dollars and delaying our trip read more

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Always rented from Sixt with no problems, their rates are competitive but get better when you gain gold membership!! Sabrina at the Coral Gables location is always super nice and very helpful whenever I come here. read more

Horrible rental car service and Fort Myers airport booked a car on the 12th from the airport the agent over the phone doesn't tell you they don't except electric banks chime card which is understandable I get to the Counter and I'm told I can't use my chime card so I asked for my refund the 15th same day picking up the car didn't get the car so I was expecting my refund within five business days instead six rental car didn't do my refund until the 19th overdrawn my account and said that my refund has went through on the 19th So I have to wait 6 to 7 business days when I didn't get a rental car on the 15th and no refund or car for the days I booked it horrible service read more

Won't be renting from Sixt ever again. They scam you when it comes to paying tolls!!! I've rented from many other rental companies and this is the only place I've ever encountered where if you don't purchase the min $50 toll service, which I didn't because my tolls were going to cost less than $25...they charge you an admin fee of $70!!!!! So I got charged a total of $90+ for tolls when my actual tolls only cost around $23. Total rip off...not worth the hassle. Customers BEWARE!!!! Rent from Avis or Budget- NOT this company!!!!! Crooks!!! read more

HELEN was AMAZING! 5 star customer service. She really went out of her to accommodate me and my needs for a particular vehicle. She has a great attention to detail and really gives VIP service to her clients. Sixt is very lucky to hav her at the Coral Gables location! She should get a promotion and a raise! I am definitely going to rent more and more from them! read more

Excellent service and cars! Can't wait to rent again! Service is welcoming. Makes you feel wanted.

This is the best Sixt I have been to yet. All of the workers are very nice and very helpful. Addy is exceptionally great. She made my rental process as smooth and seamless as possible, and even took the time to advise me on my best options to save money. I will definitely rent from here again in the future. read more

The ladies at the counter are so sweet!! I had just gotten off a red eye and was so tired I could barely figure out how to make it to the garage, and Sobrina was super patient and helpful on the phone. Wonderful experience. Thank you ladies!! read more

This has been the BEST experience I have ever had renting a car. It was extremely simple. I called this store to re confirm that my prepaid reservation was all good to go so that I wouldn't have any problems the day I went to pick up the car. I spoke with Johanna, who was so patient, kind and very helpful. Johanna informed me of exactly what I needed to bring with me on the day I came to pick up the car. We confirmed my reservation. I also had the chance to speak with the manager Pierre. He was so awesome!! Best customer service I have received in a long long time. Five star ratings and I will never rent from anyone else. Sixt rent a car on coral way is the best rental car location. I would recommend to anyone. read more

A new branch! We always get the absolute best help when we use Sixt. We went in on Teusday and the manager assisted us himself. He even helped with estimates for a future trip we have in Arizona. We really felt as though he went above and beyond, not to mention his character really motivates his employees. The look of this new location definitely adds to the overalk experience. We look forward to using this location for all of our future bookings. read more

I had a week of vacation scheduled which had to be cancelled last minute because of snow related flight cancellations. This trip included 3 flights on 2 different airlines, 2 days at a spa in Miami, 3 days at a hotel in Key West, 3 nights in a hotel in NYC. The only company that did not give me a refund was Sixt. Furthermore, I spent hours trying to get in touch with someone via phone, email, and internet, and never was able to speak with a human being. Their customer service was the worst I have seen, and I travel monthly. I will never do business with this company again. read more

If I could give zero as a rating that is what I would give. The worst customer service I have ever encountered EVER. Bottom line don't use this company EVER. Just go to be competition they are all cheaper and more friendly that's what I did. read more

Sixt car rental is the only car company i am starting to go to. Very helpful, awesome customer service and the cars we have rented have been clean and smell brand new. read more

Great service. Fast, quick, great price and very well organized. Very nice cars and good prices. read more

Stay away from this place. I would of given this place a 0 starts if i could .We had to change the vehicle 3 times!!! At first they gave us a vehicle that was nasty inside . The seats all sticky with rest of candies and coffee , and smell like pee. Then they changed us to "a cleaner one" but still very dirty . We took it anyways and like 20 min away we stopped at a gas station to get water and we noticed the back window was completely broken and it wouldn't closed. We called and they told us to come back to get the only other one they had left. When we got back they tried ti give us the first nasty vehicle we first got and we told them that it was the same that it was nasty to which the guy answered "well spotless is not going to be this is as clean as we could do" ...waooo! This was absolutely nasty . I am not a picky person but it was sooo bad disgusting. At the end he went to try to get another car and left us waiting for almost 30 min on the roof top where it was really hot. He came back and gave us a vehicle that was better didnt even apologized for the more than 1 hr inconvenienced. The service was so unreliable and unprofessional , assuming so miami. read more