We just moved into a new apartment where we were told we'd have access to two washers and two…read moredryers -- all "free" with the rent! Turns out, one washer/dryer pair belonged to the other tenants (which resulted in an awkward encounter when our neighbors found us using their stuff) and the other washer was broken. Thanks rental company! My husband and I were going to eat the cost and buy a new washer but, on a whim, I decided to call Boston and Cambridge Appliance to see if they could fix the washer first. I called them yesterday, late afternoon. Less than 24 hours later, the washer is in great working order and we saved ourselves A LOT of money. The repairmen were also incredibly friendly, efficient, and helpful. They keep all their supplies with them in their truck so unless you have some rare problem, they can fix anything on the spot. Can't recommend them highly enough!

Hugo's was recommended to me by my repair man and I think it was one of the worst experiences I…read morehave ever had. I was replacing my washing machine and the deliverypeople inadvertently removed my dryer and brought in another dryer. I was on line at the time and not paying attention. When I noticed what had happened, they took the new dryer back out. then they took out the old machine and returned my functioning dryer to my home. When I called the store, there was little apology and I requested purchasing a downgrade of my former machine. When they returned three days later, they brought up an upgrade - NOT he machine I ordered. But what was most shocking was when I called them and asked them why they had not delivered the machine I wanted, no one knew anything about it. Then the person on the phone said "We deliver the wrong appliances all the time because the numbers on Electrolux washer and dryer are so similar." I couldn't believe he said that. I was stunned to which I said, "Knowing that, why are you not more careful?" I ended up tipping the delivery men who worked hard and the machine cost me much more than it would had I bought it from my local store. There was barely an apology about them.

We needed a replacement dryer so went back to Hugo's where we have been buying our appliances for…read moreyears and Al looked up our previous order and placed a new order and said it would ready and delivered today, Saturday which it was. Kudos to Caesar and the two(2) others who took out the non working one and set up the new one. They called to let me know they were on their way and also when they arrived. Thanks. Chris K.

Ryan is amazing. He's on time and easy to contact. I've used him for all my appliance needs for a…read morefew years now and he is my first call whenever I have an appliance break.

Ryan was great and replaced a control board in my oven which was out of warranty. He took the…read moretime to explain what needed replacing and why. Unfortunately I still had problems so called Ryan back, puzzled. When Ryan came back he had already researched the issue. It was the part itself, and an ongoing class action suit from the manufacturer. He shared the information and I was able to pursue a return. He also took the time to confirm that everything he had done was correct and that the oven was working as well as it could be. I appreciate his honesty and willingness to go above and beyond. I hope I don't need more appliance repairs soon, but if I do, I will be calling Ryan.

I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.

Mass Appliance Masters provided fast, reliable, and professional appliance repair service. The…read moretechnician was knowledgeable, explained the issue clearly, and completed the repair efficiently. Great communication, fair pricing, and excellent customer service. Highly recommended!

Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.read more

It was a bit pricey, but the problem was resolved quickly and professionally. I'm happy to have the…read moreoven working again.

I was expecting the worst from the ratings but I was completely wrong. So my dryer was not drying…read moreso took it apart and got the part that failed. Took a picture of the serial number and had it ready. The lovely lady saw it and just asked me if I just needed that, I said only that one piece. Sure enough she was walking away, I tried stopping her to give her the serial number. All she said no need! Got the part, and paid for it in a few minutes. Just over all fantastic stuff here. Definitely coming back for any of my appliance needs.

I will always give credit, where credit is due. A month ago, my heavily used, not too old, but out…read moreof warranty clothes dryer stopped working. Being pretty handy and almost always being able to repair appliances and almost anything on my own, I spoke with a few professionals I know (but can't afford their services) and narrowed the problem down to a specific part. Doing an internet search for the part, it kept bringing me back to Marcone as having the item and actually being the lowest in price. After living in denial and trying other places, simply because I have never had any luck here, but not finding the item anywhere close by, I caved and went here. I was actually greeted right away by a new face (woman) and explained what I was looking for and not expecting too much in return. Well, the woman knew exactly what I wanted and told me she gets lots of orders for this particular part and for that reason keeps them in stock. She was extremely knowledgable with the install, explaining what my pals already had to me and actually knew what she was talking about. She even put me in the computer system and told me that ithe part had a lifetime warranty and if it went bad and I didn't have my receipt, they had my info in the computer. I was in shock, I actually was walking away with what I needed, the first time in at least 6 tries or more. I gave them 3 stars, because until things like this happen on a more regular basis, I am not sold on them just yet. Stay tuned, to be continued....

I purchased from Grays in November of 2025 new Whirlpool kitchen appliances including a…read morerefrigerator, stove, dishwasher, and microwave. i needed to replace the refrigerator that I purchased from Grays years ago but I was enticed to purchase the other items with a offer of rebates. The sales person Dan Skafas agreed to do the necessary paperwork. It is now march of 2026 with no rebates and a brush off from Dan and surprisingly from Dennis Gray. A younger generation of the Grays family is operating the store and does not care. SAD!

Posted about a week ago. They let their delivery service dictate their business and customers…read more Purchased refrigerator, delivery service would not bring it in as they need to remove the door=said it will not fit. took it back- salesman did nothing. I requested a refund went to Tri City sales in Salem and purchased the exact same refridgerator. I was delivered the next day, came through the doorway and into the location perfectly as I measured.

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!