I had a new washing machine (under 1 year) that broke (lid lock mechanism had not been properly…read morebolted on at the factory), and within an hour of me calling the dealer, Mike from Convenient Appliance Repair called me, set up a time to visit. He visited, figured out the problem in under 30 minutes, and got the replacement part installed within 3 business days, which is pretty good considering how this is a rare problem. If I have another appliance repair need, I will call Convenient Appliance Repair again.

DO NOT DO BUSINESS HERE!! Michael Chaves of Convenient Appliance Company is a thief! Stay away!!!…read moreHe has taken advantage of my mother and, from the look of other reviews, many others as well. He returned her initial call immediately, came to look at the problem with the refrigerator, and took a check for $200.00 for a new ice maker. Well the part never came nor was the check returned despite the many calls to the business, home and cellphone. There were promises that you will "get it next week". More unreturned calls were made and still no response. A complaint letter from the BBB was sent to him and ignored. Call anyone else!

We don't buy our appliances often if we can help it so when i went to look for a new fridge it was…read morea once in teh next ten years type of thing (or at least I hope) however despite that I had a tight budget. I recently had to replace our water heater which flooded the house during vacation, the over oven microwave which kept spinning but didnt heat, and then when we removed it we found the kitchen would need some work too so IKEA cabinets here I come. The fridge was having minor issues with water pressure and filtering it at a normal rate into cups or in the ice maker. SO we had to shut it off and really what good is a fridge when you have 4 kids if it wont provide water? It's really not ideal. They just refuse to fill up the filter jug after they use it and then put it empty back in the fridge leaving the fridge half open as they scan for a rogue bottled water left from someones takeout. SO I went in search of a new fridge. They can be $300 or $10,000. I wanted a $10k fridge for $300 if possible. That is how I found Patron. They sell gently used and recently repaired or brand new fridges from store closing sales. They have a small storefront on a main street in Lawrence which is worth going to since Tripoli Bakery is nearby and they have vegan italian pastry. SO I took teh drive up there to investigate. Originally I was looking for another appliance store nearby but they did not have what I needed and I did a yelp search when I got back into the parking lot. Patron was a few blocks away, Ill try it before the day is a loss (minus pastry). I walked in and the person who worked there was a younger woman, very tall, very nice. She was inundated with phone calls as they also do repairs. She showed me around and helped me measure but a 33in fridge with a separate kid drawer or snack door is like looking for a purple unicorn. They supposedly exist but they aren't anywhere when you go to find them. So she directed me to the warehouse which was a few minutes down the road on Union street by the COVID testing site. If you are not adventurous this probably isn't for you. I was so excited. A HUGE warehouse full of appliances and I could pick whatever I wanted and the owner Diego would discuss it with me. I started snaking through and I came upon so many that I liked but alas they were all 36in. I called my husband and said we are going to need to redo the whole kitchen this time. I am getting a bigger fridge. He was cool with it. I found a 5 door/drawer fridge by Frigidaire that I had seen before and dreamed about. It was a scratch and dent with a fan that needed repair. They could have it ready for me in a few days. They could deliver for a small fee because I was pretty far away (usually its free nearby) and I was sold. $900 for a $4000 fridge. That is right.... 78% off. BTW they have subzeros and basic fridges as well. So many options (say this in the voice of step brothers "so many activities")!!! So I left a deposit the rest would be Cash on Delivery (COD... like 80s commercials that said no CODs for all those toys you had to be 18 to buy). It also came with a warranty 3-6 months depending on the one you buy. Domingo will come out and fix it if there are any problems. Delivery was $50 and included setup/install. I was so excited. Domingo said it'd be Thursday or Friday. I thought that was too good to be true so I explained I was flexible and he could take his time (i shouldn't have said this) but he insisted Thursday or Friday. I called on Thursday to see if they were coming. No dice they would come tomorrow the phone voice informed me. Okay great. Friday came and went and I panicked. I drove there they said they would come Saturday that the fridge deliveries were immense and they couldn't fit it on the truck. OK Saturday 12noon. No worries. Noon comes and goes. I drive back to the warehouse. Domingo is there and explains he just reprioritized because i was so flexible. This is where my attempt at flexibility became miscommunication. SO then they loaded it up in his personal pickup and they drove it to my house and carried it inside, set it up, took their cash and headed home. The experience was overall a good one. The store staff I dealt with was always top notch and amazingly kind. The warehouse crew also was wonderful. The delivery could've gone better but it was an issue I feel like I started so I give them some slack on that. Would I go back in the future YES would I request delivery when I live this far away probably not, local delivery only is probably a better choice. So far the fridge is great and I am really happy with it. We have a 3 month warranty and hopefully I don't ever need it. Tip: always go in person always handle everything in person it will make you feel more confident with an otherwise untraditional appliance purchase. Value is threw the roof! It's worth it.

Dan and his team restored my dad's jewelry box and it looks like new. Having this back in our care…read morerepaired so my son can use it is a real gift.

Blackstone F. R. did a beautiful job refinishing my antique oak file cabinet from the early 1900's…read more The cabinet is now proudly displayed in my living room and I have to smile every time I walk by it. Dan and the guys were absolutely great! Paul J. Cambridge, MA

Accept the fact that my new range is defective. A known problem!…read moreSince the very first day it was delivered, it has smoked and smelled horribly. Ruined our Thanksgiving dinner. Three service calls and temperature is innacurate, even after being calibrated. The worst part is the oven continues to smoke heavily and stinks up the house and makes food inedible. This is not a mouse issue. This is a bad range. A promised call back never came. I cannot express how badly this experience has gone. I would tell others to shop elsewhere and definitely not buy a KitchenAid range! Shame on you!

I've had several friends for whom this is the go-to appliance place, so we thought we'd give it a…read moretry. We weren't greeted and had to announce what we wanted. One salesman told us to sit while he printed out what was available. We were really surprised at how much more expensive their items were than other vendors such as Lowe's, Home Depot, and Barons. Furthermore, they offered no financing incentive deals; it was pay in full for delivery. And, even more furthermore, their extended warranty was far more costly than the other companies. NO THANKS, DRACUT APPLIANCE!

Truly impressed with the service oriented approach of the owners and their honesty and knowledge…read more Kind of like wow here is a small business owner who appreciates his customers. My Miele vacuum stick was not working. Went to pick it up and found it needed a new battery which to my surprise was still covered by a warrantee. 45 years in business and still has the customer front and center.

bruce really knows whats up I've been taking my machines to him for years even if he cant fix it he…read moregives me tips on how I can fix it

Today I went to Tri-City Sales in Ipswich, MA. To shop for new double ovens. It was a remarkably…read morepainless process! The woman we did business with is the sister of the owner (her name is Janet... ask for her!!) and she was very professional and competent. My parents had done business with her before and I was pleased to meet her. One of the big things that pleased me was that the disposable fee for my old oven is going to be less than $100 and the install is less than $300. I had gone to Doyon's in Gloucester earlier in the day and the quoted me $800 for the same service!! I will have my new ovens in less than two weeks. It will be great to have it done since I replaced my cooktop last year (took the gas out and put an induction top in).

"I had an absolutely fantastic experience at Tri-City Sales in Ipswich! I was in the market for…read morekitchen appliances and was immediately impressed by their huge selection. The staff was incredibly knowledgeable and professional. Chuck H was particularly helpful, patiently answering all my questions and guiding me through the different options without any pressure. Their expertise made a potentially stressful decision easy and straightforward. Not only did I find the perfect appliances, but their prices were great and very competitive with the big box stores. The entire process from browsing to checkout was smooth and efficient. It was easy to arrange delivery around my schedule. I highly recommend Tri-City Sales to anyone in need of home appliances! I will definitely be a returning customer."

I had to sell some of my silver coins and they were awesome to me. The price they quoted me was…read moreright in line with what I had researched. Very friendly staff and the transaction was quick. I'd gladly recommend this shop for anyone looking to sell or buy a used item.

Great bunch of guys!!!! When ever I'm looking for jewelry, games, game systems or iPads electronics…read moreect this is my one stop shop and I know I'm getting the best deal !!!! And if I think I'm not he's always open to offers!!!

We worked with Design 1 for our kitchen and 3 bathrooms. Kaytlyn (no longer with Design 1) provided…read moregreat design services, but Design 1's business practices are unacceptable. We were very clear that we were phasing the work, and they very carefully coordinated timelines for ordering the custom cabinets in the first phase of our work. Because of this close coordination for the first phase, we assumed they would do the same for the remainder of the project, but they then ordered everything else a year before we needed it, without notifying us. We didn't even know they had ordered everything a year in advance until they billed us $265 for the storage fees. (Apparently they need to nickel and dime you even if you're spending almost $150,000 with them). Then, after Kaytlyn left Design 1, we requested delivery of material for the current phase, and they tried to overcharge us by $9,970.61, citing invoices we had paid 6 months prior. It is unclear whether they are having financial issues, have poor accounting practices, or are simply dishonest. Whatever the cause, good design without equally good business practices is unacceptable. I highly recommend going elsewhere.

They sold me a faucet on Facebook Marketplace that was faulty. After discovering it was broken,…read morewasted $225 on a plumber while I ran to HomeDepot to buy one at retail price.