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Beverly, MA

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Mass Appliance

3.7 (6 reviews)
Closed • 8:00 am - 5:00 pm

MASS APPLIANCE · YELP ASSISTANT

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Adesso Appliance Repair

Adesso Appliance Repair

5.0(47 reviews)
3.3 mi
•$$

When we came home one night to a refrigerator making souds like a jackhammer and everything in the…read morefreezer defrosted, we thought for sure we needed a new unit. After we cleaned it out and plugged it back in it seemed to work fine but we needed assurances. We contacted Adesso and after talking to Griffith on the phone, we made an appointment. We were glad we did. What happened after that were things we do not remember ever happening with a repair service. They called to confirm the appointment the day before and Griffith called in the morning to let us know he was on the way and might be a few minutes late. He arrived, listened to the details of what happened, immediately knew what the problem was, made the fix. He then told us why the issue happened and what to look for to make sure it doesn't happen again. He was done in less than 30 minutes and the price was extremely reasonable. The manner in which the entire process was handled from making the appointment through the resolution was professional and there is no doubt that if we need another appliance repair, we will call them again.

Griffith was at our house a few days ago to repair a leaky fridge and to take a look at our…read moreoverheating dryer. We have been using Adesso Appliance Repair for over eight years, and have only good things to say. Griffith thoroughly knows his stuff, prices fairly, and has always been pleasant and totally reliable. He arrives when he says he's going to arrive. If you leave a message, you will receive a call back promptly (even if it is to say he does not repair that particular product). Griffith is great and we highly recommend Adesso Appliance Repair.

Pacific Kitchen and Home Inside Best Buy

Pacific Kitchen and Home Inside Best Buy

2.5(8 reviews)
2.8 mi
•$$

I am only leaving this positive review because Sean Ulrich, the salesperson inside Best Buy was so…read morehelpful. I'm not sure what would have happened if he had not directed us to give him a call if any issues came up regarding our delivery. Communication from Pacific Kitchen and Home was poor. A few days after purchase, I received a voice message requesting I call back to confirm the item purchased. I called back a few times but was never able to talk with anyone at Pacific K and H. At this point I wondered if the delivery was still on. When I originally scheduled the delivery, I was told I would receive a confirmation the day before delivery. No call. I was told I would receive a text or call the day of delivery with a more specific window. No call or text. I called Sean who looked into the matter and he gave me a window for delivery. He asked me to call him again if I did not hear by a certain time. When I had to call him again, he spent some more time on the phone and after waiting the entire Saturday, I did finally have my dishwasher installed! So glad to have averted a no-show!

I should have read Kevin H's review below before entering into the hellscape of unprofessionalism…read morethat ordering a dishwasher from this location has become. Four times we've had a confirmed delivery date - arranged to take time off work to accept it - only to have the delivery canceled late the night before. 30+ calls and multiple store visits to find out when this dishwasher is coming has yielded no answers - except most recently a barrage of emails confirming 4 different delivery dates. Now the store can't tell us when it's coming. We called central customer service and this store wouldn't even pick up the phone. Ridiculous, unacceptable. Go to Lowe's or better yet, Yale Appliance if you want to deal with professionals and don't have all the time in the world to wait for your appliances.

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Pacific Kitchen and Home Inside Best Buy

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Mass Appliance - appliances - Updated November 2026

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