If I could give over 5 stars, I would. Ned and Cameron were fantastic about answering all of my…read morequestions, being totally upfront about what they were doing and the timeline of my situation, and working until the job got done. I would recommend Edgeworth Appliance to anyone who needs their appliances repaired or replaced. Detergent fell all over the front of my 2021 LG 3400 washing machine, which had otherwise been working fine. I found Edgewood through the LG service website, and Cameron at Edgewood was able to send Ned to me the same day to evaluate my machine. Initially Ned thought it could be repaired and he ordered the parts. A few days later when the parts came in and Ned installed them, It turned out that the detergent had done more damage than he thought and that it would be more cost-effective for me to go with a new machine. He didn't charge me for the parts, and instead priced out a replacement machine (I ended up going with the LG4000 since they had it in stock and it has a sanitize function and wasn't that much more expensive than the 3400) and told me that he would be able to install it for me the next day if I wanted. Ended up being the day after, but Ned kept in touch to make sure I was ok with the delay. Cameron also stopped by to help Ned carry the machines around since the staircase in my house is tricky. I like the new machine, and I am happy.

Cameron fixed our freezer and because he was so good, we hired him to install a new dishwasher --…read moreboth times, novel solutions rather than charging for a more expensive fix. Reliable, effective and a good guy. Will rehire for sure.

Unfortunately, the microwave I was looking to purchase was not in stock. However, Diana was so…read morehelpful with showing me other models and provided me with alternative recommendations, even though I didn't buy from their store. Now that's customer centric! Thank you Diana!

Had our new washer and dryer "installed" by your guys. First off he was a complete a$$ to us and…read moreapparently it was our fault that he was running behind. He did such a horrible job that he actually took a chunk out of our freshly put up dry wall because he was in such a rush. We couldn't take him doing anymore damage so we im told him to stop. They don't even fit correctly!! I can't put into words how upsetting this is we would have much rather have had us do it ourselves. Do better.

Never has the Pokemon cards I want. Lots of Pokemon scalpers here. Staff is helpful but I'm…read moredisappointed because it's not well stocked.

Purchased a dishwasher from Best Buy. Was an away for a week and didn't use it much. Discovered it…read morewasn't drying or actually washing the dishes. Called to return it a few weeks post purchase and they refused to take it back. Not possible to call the store directly. The only service options are available during the workday further increasing the overall cost of the product. Poor quality merchandise and TERRIBLE customer service. NEVER AGAIN!

Today I went to Tri-City Sales in Ipswich, MA. To shop for new double ovens. It was a remarkably…read morepainless process! The woman we did business with is the sister of the owner (her name is Janet... ask for her!!) and she was very professional and competent. My parents had done business with her before and I was pleased to meet her. One of the big things that pleased me was that the disposable fee for my old oven is going to be less than $100 and the install is less than $300. I had gone to Doyon's in Gloucester earlier in the day and the quoted me $800 for the same service!! I will have my new ovens in less than two weeks. It will be great to have it done since I replaced my cooktop last year (took the gas out and put an induction top in).

"I had an absolutely fantastic experience at Tri-City Sales in Ipswich! I was in the market for…read morekitchen appliances and was immediately impressed by their huge selection. The staff was incredibly knowledgeable and professional. Chuck H was particularly helpful, patiently answering all my questions and guiding me through the different options without any pressure. Their expertise made a potentially stressful decision easy and straightforward. Not only did I find the perfect appliances, but their prices were great and very competitive with the big box stores. The entire process from browsing to checkout was smooth and efficient. It was easy to arrange delivery around my schedule. I highly recommend Tri-City Sales to anyone in need of home appliances! I will definitely be a returning customer."

Today, my husband and I are the proud owners of a new washer and a new dryer! Mass Appliance was…read moreamazing! I would recommend to everyone. Our washer was broken. They came out within 24 hours, on a holiday, and provided excellent service. I am an extremely happy customer. If you need any appliance repair or want to buy new OR refurbished appliances, call Mass Appliance. You will not regret it.

Mark came the same day I searched for someone to fix my dishwasher . Turns out the pump was broken…read moreand He had all the parts needed in his truck . Great service and great price

From the sales to the installation was FLAWLESS ! I have purchased a washer and dryer, stove,…read morerefrigerator, microwave and a dishwasher and couldn't be happier. Thanks again!!!

The whole experience was excellent. I went there to buy gas stove . kellie was very helpful and…read more knowledgeable. The installer was excellent also.

Sergey did amazing job to repair my washer and recliner! Tha…read moreprice is reasonable I definitely recommend him if you need to fix something.

Immediately responded and came out in a very timely manner…read moreGave quote and came back quickly when parts arrived Highly recommend this company for appliance repairs

Ryan was great and replaced a control board in my oven which was out of warranty. He took the…read moretime to explain what needed replacing and why. Unfortunately I still had problems so called Ryan back, puzzled. When Ryan came back he had already researched the issue. It was the part itself, and an ongoing class action suit from the manufacturer. He shared the information and I was able to pursue a return. He also took the time to confirm that everything he had done was correct and that the oven was working as well as it could be. I appreciate his honesty and willingness to go above and beyond. I hope I don't need more appliance repairs soon, but if I do, I will be calling Ryan.

Ryan is amazing. He's on time and easy to contact. I've used him for all my appliance needs for a…read morefew years now and he is my first call whenever I have an appliance break.

After an awful experience at Tri-City in Salem, we tried Sozio for our appliance needs, and things…read morewent muuuuuuch better. The store in Danvers isn't exactly designed for window-shopping, with a lot of floor models packed into a small area; if you want to window-shop first, go to Home Depot and kick the tires there. We went in knowing exactly which model dishwasher we wanted; they matched the advertised prices from the big-box stores, and knocked off a few bucks from their normal installation to make the final price less than what the big box bill would have been. It took a few weeks to get the exact model in (not so great, but we did order a few weeks before Christmas) but they had delivery and installation on Christmas Eve and the day after Christmas, which was a big plus. The installation wasn't exactly white-glove, but the installer was thorough, polite and pleasant, and got the job done.

When we came home one night to a refrigerator making souds like a jackhammer and everything in the…read morefreezer defrosted, we thought for sure we needed a new unit. After we cleaned it out and plugged it back in it seemed to work fine but we needed assurances. We contacted Adesso and after talking to Griffith on the phone, we made an appointment. We were glad we did. What happened after that were things we do not remember ever happening with a repair service. They called to confirm the appointment the day before and Griffith called in the morning to let us know he was on the way and might be a few minutes late. He arrived, listened to the details of what happened, immediately knew what the problem was, made the fix. He then told us why the issue happened and what to look for to make sure it doesn't happen again. He was done in less than 30 minutes and the price was extremely reasonable. The manner in which the entire process was handled from making the appointment through the resolution was professional and there is no doubt that if we need another appliance repair, we will call them again.

Griffith was at our house a few days ago to repair a leaky fridge and to take a look at our…read moreoverheating dryer. We have been using Adesso Appliance Repair for over eight years, and have only good things to say. Griffith thoroughly knows his stuff, prices fairly, and has always been pleasant and totally reliable. He arrives when he says he's going to arrive. If you leave a message, you will receive a call back promptly (even if it is to say he does not repair that particular product). Griffith is great and we highly recommend Adesso Appliance Repair.