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Rent-A-Center

1.0 (2 reviews)

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American Furniture Warehouse

American Furniture Warehouse

2.1(585 reviews)
1.2 mi
•$$
Established in 1975
Family-owned & operated

We bought a recliner at American furniture warehouse. We found that one of the arms was slightly…read morebroken. I called customer service and the next day they sent out an inspector to see what the problem was. Within three days American furniture warehouse had sent out an exchange for the defective recliner. Their delivery men were very courteous, professional, and knowledgeable about what the problem was. it was a pleasure working with them. The prices at American furniture warehouse are very reasonable compared to other furniture. We have bought furniture before from them and we will continue to buy more since we are very happy with our whole experience.

I WILL NEVER EVER AGAIN purchase furniture from American Furniture Warehouse, as long as I live! I…read morepurchased a sofa, loveseat, electric recliner, coffee table and 2 end tables from the store in Thornton on May 12, 2026. It was all delivered on May 15th. I found a hole in one of the cushions of the sofa and they came out on the 17th and replaced the cushion. On May 30th I found a second hole in one of the other sofa cushions. I called and informed them that I wanted to return the sofa and loveseat at that point. Since then I have found a 3rd hole, though I digress. I ordered a new different sofa and loveseat that was a special order and would not arrive until July 15-18. I have called and talked to no less than 12 "customer service" people, all the while being told that "it would be another week". Today I called and was told that now it would be "another few weeks". By now I am livid! "Nikki" said she would call the manufacturer and call me back. She of course did not call me back. I called again and was told I could not be transferred to "Nikki",and spoke to "Chelsea". She informed me that yes, it would be another few weeks. I asked her if I could speak to a manager and she informed me that she and everyone there IS a MANAGER. I said that there HAS to be someone above her, she said "no, I report to no one". I informed her that now I am going to and find furniture SOME PLACE ELSE, and that I will then call and have AFW come and pick up this DEFECTIVE AND CRAPPY furniture and get a refund. She said "you can do that if you like". Honestly, this is NO WAY to treat customers! I have gotten furniture from AFW in the past and have never been treated like this. Trust me, DO NOT GWT FURNITURE FROM THIS COMPANY!! The value for the money you spend is simply CRAP! And apparently they do not care.

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American Furniture Warehouse
American Furniture Warehouse
American Furniture Warehouse

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Appliance Factory

Appliance Factory

1.9(95 reviews)
0.8 mi
•$$

Parker Thomas was very professional very helpful and essent customer service deals and he was on…read morepoint with everything he did a awesome job with us today

We bought an open box dryer from Appliance Factory in Thornton. They delivered it (4/16), hooked it…read moreup and it kept tripping our breakers. They set up an appointment for an electrician and took our old (still working) dryer. On 4/17, the electrician found all our electrical was fine (new house) but there is a short somewhere in the dryer. They wanted us to set up a repair appointment with their 3rd party repair company. It would be 3 weeks before they could repair it. I called the store twice on 4/16 to talk to the manager -Patty (left 2 messages) and she never returned a call. I also called their "president's line" on 4/16 for customers wanting help with issues. Again, called twice, 2 messages, no return call. Horrible customer service. We are guessing that this open box wasn't because of scratches (which we could not see) but more to the fact that it doesn't work. We called our original salesperson first thing this morning (4/17) stating we wanted another actual working dryer or our old dryer back. We are still waiting for a call back. Should have been a quick answer- "we are sorry we sold you a defective dryer and we will correct our error with an actual working dryer". My husband finally called Parker (salesperson on afternoon of 4/17) and he said they are going to call us Monday to refund our money and schedule a time to pick up the broken dryer. They didn't say anything about bringing back our dryer that they took. What we have done to try and remedy the situation: Contacted two local tv station consumer reporters to see if they can help. Submitted a review with the Thornton Chamber of Commerce. Disputed our credit card charge. Filed a complaint with the Attorney General's office. Emailed all of the information above to the store and CEO via Linkedin. Filed a complaint with the BBB. Today is 4/20. I received text messages from the repair company trying to come repair the dryer which is not an option and I have no idea who is trying to set this up. I called the store to let them know we are still waiting for someone to schedule a pickup of their dryer. I also sent an email. We still have not received any communication. Called Parker(salesperson) at 5:20 asking for a return call. Did not call. Called the President's Line at 6:07 - left a message that the defective dryer will be out in our driveway for them to pick up on 4/23/26 and we accept no responsibility for it. 4/21/26 Filed complaint with Business Consumer Alliance. 4/22 Received call from Kaden regarding my BBB complaint. 4/22 Received call from Jordan that dryer will be picked up between 3 and 5 on 4/23. 4/23 5:05 Called Jordan to see where they were. He stated the truck broke down, they weren't coming and that he had left a message (which he hadn't). 4/23 Left message for Kaden that pickup didn't happen. No communication from them at all. 4/28 - Notified the "President's Line" that I am giving them 48 hours notice to pick up the dryer or I will be donating it. Filed a complaint with Call for Action.

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Appliance Factory
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Harvester Landscapes - Outdoor Kitchen Design and Built by Harvester Landscapes

Harvester Landscapes

5.0(8 reviews)
8.1 mi•Civic Center, Golden Triangle, Southwest

Harvester Landscapes just did the xeriscaping for our front yard in Denver. Brett Bzdelik and the…read moreteam at Harvester Landscapes were great to work with and did a fantastic job! We had long had a beautiful lawn, but with the progressive drought in Denver, we felt it was time to change to a xeriscape front yard. Brett created a beautiful design with rock, drought-tolerant perennials, flagstone pathways, and a flagstone front porch and patio. The crew at Harvester Landscapes did excellent work in a timely and efficient fashion. They were even able to connect our existing underground lawn sprinkler system into a dripline irrigation system for the new plants. Brett and the team were very flexible throughout the project and were able to make adjustments while the work was in progress. The finished project is wonderful and is a terrific addition to our house! We can highly recommend Harvester Landscapes. Jamie K.

Working with Harvester Landscapes was a great experience from start to finish! They really listened…read moreto our wants and needs, and then offered thoughtful, professional insight on how to bring our vision to life the right way. The team helped us install a new irrigation control box and designed an architectural concrete half wall that beautifully defines our new patio and fire pit space. The results are both functional and stunning! We're so glad we chose Harvester and would absolutely recommend them to anyone looking for a knowledgeable and creative landscape team!!

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Harvester Landscapes - Edible Garden Planters for a modern private retreat space - Design and Built by Harvester Landscapes

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Rent-A-Center - homeandgarden - Updated October 2026

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