This has been the most disappointing and frustrating experience interacting with a contractor, in…read moremy entire life. I definitely do not recommend.
I was referred to Daysi, of Leaves, and contacted her by phone call, initially on Saturday 4/12. She texted me that she'd call me back, I waited, then she never did. Then she asked for my address, via text, without any phone call, consult, or explanation, such that I had no idea what she was going to do with my address. Was she scheduling an in-person walk-through? Was she looking up the size of my backyard, using publicly available information, to approximate the size of my backyard lawn to mow? I truly had no idea, given her poor communication. She also never told me her name, initially, forcing me to do all the work in our communication / endless text chat, which I found unbelievably exhausting.
The only reason I stayed the course with her, was because she was recommended by a contractor who I highly trust.
I continued waiting, patiently, for her to get her act together, then followed up with her, again, on Friday 5/2, given she'd read my texts, then fail to reply, so - yet again - I did her job for her, and asked her her working days/hours, to facilitate a better response from her. She never replied, or answered this question - directly.
It started to become abundantly clear she was never going to call me. I returned back to the contractor who I highly trust, and asked him if he could move things forward with her. He did.
3.5-weeks later, we finally scheduled an in-person walk-through for my grass/lawn mowing, and side yard estimate, for Tue 5/6 at noon. Then it rained that day, and she asked about canceling. I have multiple medical issues, so I didn't want to delay any further. I said, I was still up to meet in the rain, if she was, and I politely offered her an umbrella. We discussed my grass mowing, she told me to name the price - which was also surprising & strange, so I asked my boss for his business case / pricing - then shared it with her, to modify for the size of my yard, which she did, and it was a fair price. She told me she'd send me an estimate, with options, for the side yard.
I was expecting a normal estimate, I receive, from my normal contractors. An emailed PDF, with options, like I receive from my HVAC, electrician, plumber, for me to consider, then select, then sign, then schedule, then move forward.
What I got instead was an incessant, inefficient, random, inconsistent, stream of texts, in a totally disorganized manner, with multiple photos of unlabeled plants, so of which were not according to my request, or even right for the side yard, per our discussion, and my requirements.
Worse? We finally scheduled the lawn aeration, fertilizing, re-seeding, and grass mowing for tomorrow, Fri 5/16, from 8-10am, such that I take off work this entire week, to get a ton of home infrastructure projects completed, including this initial lawn mowing, given I don't trust her, so I want to be focused for the first time. I text her to confirm on Monday 5/12, she reads my texts all week - never responding, then less than 12-hours before our scheduled appointment, she comes up with a lie, that allegedly her equipment won't fit through my gate, when she saw both the gate and knows her equipment during our in-person walk-through over 1-week ago. Something is suspicious, and not adding up.
If you want to waste 1-month & 3-days, being disrespected - to your face, and having all your free time wasted, contact this "business". She also never listened to me about requesting rock for the side yard, instead of mulch, or answered my questions about pruning the bushes she recommended, and she only gave me two options, none of which were what we discussed in-person, or what I wanted. This was a truly terrible experience, and one of the most unprofessional experiences with someone alleging to be a business, in my entire life, with time I don't have.
