It was a generally good experience working with Factotum (this company is a special partner with…read moreFloor and Decor where you shop for tiles): excellent communication before project began (so-so communication after project started); professional, knowledgeable about all things tiles; wore uniform and masks all the time; on time arrival for work each morning; courteous (telling us they were off to lunch break, etc.); detail oriented (always asking us about details before installing something, such as the orientation of the patterns on the tiles, which types of tiles to install where, etc). The best part: The representative met up with us in Floor and Decor and shopped for tiles with us (like concierge service!); his knowledge about types of tiles was super helpful. Clarity and excellent communication before project began. The worst part: communication (responsiveness / accuracy) really deteriorated after the project started. We had to call, text message and chase down one of them (our project manager was almost missing in action) for questions big or small. The demolition was primarily just one day (first day). They took out the toilet and the shower lever and shower head. They had to take out the bathtub as well at a later stage. They stripped all the tiles. The crew piled up all the tiles and raw material neatly on the floor of our apartment near the entrance, taking up only reasonable space (we still work from home and live here 24/7, so we appreciate their keeping the job site and the pile of material neat). They kept work area and generally our condo clean during both demolition and installation phases were; tidy and neat; they clean up before leaving the job site every day. They protected our floor. The representative (or project manager) who did the measurements, gave us the quote, and was our point of contact was good, though he overpromised and under-delivered on some items: he said they could complete the renovation of our master bathroom within 7 working days (reality: 2 weeks!); he said the crew would work on Saturdays (nope: Mondays to Fridays only); he said the crew would bring the wax ring to re-install our toilet (hope, we had to run to Home Depot to buy it on the day of; wish there's some advance notice); and he said his crew can install frameless glass shower door (as advertised in Floor and Decor; but they did refund us the $450, labor, for glass installation), but nope: they refused to do it because of lack of experience (we had to get a quote and sign a contract with a separate company in the end, wasting precious time). Unpleasant surprise: We had "splasher" tiles at the bottom of the walls (floor was tile, and some tile 'grew' upwards around the bottom of the walls). We did not have base boards. They tore all this out of course before installing new tiles. However, we were told very late in the project that we now needed 7" baseboards to fully cover up the unsightly tears on the wall. This is very hard to find. Impossible! We went to Home Depot, and wasted so much time there. They only sold 5" baseboards (The standard). We bought the widest we could find. Wrong! The crew said it's still not enough. In the end, the crew went and bought the correct base boards (actually two combined to reach the correct height). All's well that ended well, but we wish the project manager communicated all this earlier and more accurately. We often scrambled at the last minute. Every day brought new crises. It didn't have to be this way. This being a condo, initially the crew were planning on cutting the tiles (a messy, dusty, noisy process) outside. We don't have a balcony sadly. So the only place possible would be the garage downstairs. That would have dragged on our project even longer. In the end they found a way to fit their tools in our bathroom and did all the cutting in there (very noisy; so much dust throughout the apartment beyond the bathroom, but worth the shorter project timeline).

The initial response time and set up were prompt. The correspondence from set up though customer…read moreservice rep Jasmine was exceptional. The person who did measurements was very precise. However, the installation was worse than horrible. The two technicians took a very long time for installation, stated the sink would be installed by another technician and left it unassembled. I had to call a plumber to take a look at the damages and repair since we went without a functional sink for 2 days. There were stains on the stainless steel sink from the chemicals used to coat the counters that are not removable. One of my kitchen cabinet drawer was found broken and did not roll open and close as it was prior, they forced the drawer back in and damaged the rollers. When I reached out to the company to report these issues, they were going to send the same technicians who caused the damages for repair! I declined and sought professionals to fix these damages, amounting to $1,089- this is in addition to the countertop bill. The damages from install were permanent and the reason for my one star rating. This was a property I am selling. For my next home, I would pay more for better installation service from the get-go so I do not have to endure the headache of fixing damages from the countertop installation.

I was VERY impressed with BR Flooring. Their work is impeccable. They started on time and finished…read moreon time. I love when an owner shows up and makes sure you are 100% happy. Not only was the price very competitive but the attention to detail was spot on !

My husband and I were extremely satisfied when we used BR Flooring in September, 2015 to do our…read morehardwood floors, so when we had a crisis situation in August of this year after a kitchen sink leak, we contacted BR Flooring again to see if they could get the job done! Now, our insurance company had hired a company to repair our hardwood kitchen floors, but after ripping the floor apart, and having us wait for weeks without any progress being made in repairing the floor and other repairs that were needed to be made as a result of the water damage, we contacted our insurance company, and asked if we could get our own contractors. After getting their approval, we contacted Marco of BR Flooring, and the rest is history! Our hardwood floors look superb! The contractors the insurance company had hired had made a true mess in our kitchen, and said they wanted to replace the entire hardwood floor throughout our first level; however, Marco and his team repaired the damaged area, sanded the floors, stained the floors, applied three coats of polyurethane, and finished the floor with a sealant! The floor looks better than it has ever looked before! We can't give Marco and his team enough credit for the superb job they did! We highly recommend BR Flooring--they are GREAT! Another thing, we had searched and searched for an individual/a company to replace our kitchen cabinet that was damaged as a result of the water damage, but we kept running into a brick wall. We spoke with at least five to six people who we thought could help, but time after time we ended up in the same situation. We only needed one cabinet, but individuals wanted to replace all of our kitchen cabinets. One company even suggested that we remodel the entire kitchen, even though the entire kitchen didn't need remodeling. Again, Marco and his team helped us! Marco and his team were able to get our custom-made cabinet, install it, install our granite countertop, and get everything in our kitchen back to its normal state. I don't know what we would have done if Marco and his team had not helped us. Everything looks great! We highly recommend BR Flooring/Marco and his team, because they really came through for us!

JS Interior installed drywall and painted 1500 sq feet in my basement. During the sales cycle,…read morethey provided a very good description of their work and promptly sent a quote. Their drywall team did a great job hanging the sheets, they confirmed the details before starting and I was happy with their work The JS team then finished the drywall in multiple stages inspecting the seams and joints with a bright light to ensure that every wall and corner was perfect. Two coats of paint were applied JS inspected the paint in each room with me, their lines were very straight and there was complete coverage on each coat. I was very happy with the quality of the work, and how quickly the job was completed.

Very impressed with the attention to detail. I have referred several friends to the Creede.read more

Great job Creede Bath and Home! Reasonable costs, great results and no mess left for me! These…read moreprofessionals listened to my ideas and executed the plans perfectly. I now enjoy a new closet, new entryway flooring, and a refurbished kitchen! I am so happy with the results and will definitely call them for my next project! I highly recommend them.

In just 10 days, Five Star Quality Remodeling transformed our outdated basement to a calming,…read moregorgeous space built with new plumbing and electrical. We weren't sure if we were going to be able to fit in my home office but the team did some expert problem solving and I now have a lovely little space to work. The work was incredibly high quality but one of the most impressive parts was the detailed daily schedule Maurice provided us to help us know what to expect. Maurice was laser focused on helping my husband and I navigate decisions and keep our project moving on time and within our budget. I would definitely hire them again.

My basement flooded due to a burst pipe. After the plumber and water reclamation people got through…read morewith it, Five Star not only restored my basment but it looks better than ever. They did a thorough job above and beyond. Maurice was exceptionally reasonable for a contractor as well. He was very patient while I duked it out with my insurance company to make sure they paid for everything they said they would. Even when there was some extra charges that I hadn't anticipated, he was accomodating and worked with my budget.

We had a phenomenal experience working with Parviz and his crew to remodel multiple bathrooms (4!)…read morein our house. From the first moment, everything went flawlessly, which has not been my experience with other contractors. The company takes pride in its work and DOES sweat the details (in a good way!), ensuring there are no surprises when it comes to functionality, aesthetics, schedule, and costs. Their pricing was fair, and as someone who is a value-conscious consumer, I felt like the quality of the work - not to mention the ease of working with them - was tremendous for the price paid. They also were simply pleasant to have in our home for the better part of three months; they were always incredibly prompt, cleaned up after themselves, and treated our entire family, including kids and cats, with a lot of care. At one point they even helped me push my stuck car out of the mud I'd parked in to free up spots for their trucks. I'm also including some photos so you can see the quality of their work. My very experienced realtor told me these look like remodels that cost twice the price. Parviz and his crew also reliably gave solid input about design choices, and we couldn't be happier with the results.

Highly recommend! We hired DreamSpace to finish our basement and we could not be more pleased. They…read morewent above and beyond our expectations and even finished ahead of the estimated timeline. The team was super polite, clean, and dedicated to our project and Parvis was so easy to work with! We will be using them again for any future home reno projects!

Thank You to Axel and his Team…read more We wanted to take a moment to express our appreciation to the amazing team at National Home Improvement. We are so grateful. Axel's leadership played a pivotal role in guiding us through our home renovation/remodel. Axel's dedication to understanding our needs and vision helped us along the way. Their commitment to creating a functional and beautiful space was evident, and we're pleased with the outcome. Axel was instrumental in ensuring that our home was remodeled the way we visioned. He led the way and addressed our concerns promptly. His expertise and attention to detail were invaluable, and his efforts genuinely made a difference. Axel and his team upheld a high standard of craftsmanship and communication throughout. Challenges are to be expected with any construction project (especially in a home built in 1925), and even with all the stresses and pressures, they handled themself professionally and ensured that everything was resolved to our satisfaction. It was an impressive accomplishment! With transparency in pricing and clear budgets for the various tasks, I was able to manage the budget and choose when to go over or under, add or subtract We had complete confidence in National Home Improvement, who made sure we were satisfied as well as making sure the house was remodeled to the highest standards. There were some surprise costs along the way at no fault of NHI. Everything was spelled out ahead of time, and when changes were made by us, the costs were approved before that work began. We knew exactly where we stood every step of the way. And they helped us save money on certain items by suggesting ideas. Nilia

We had 3 bathrooms remodeled. Axel and his crew did an amazing job and were fantastic to work with…read more throughout the whole process. Highly recommend.

They were professional, reliable, and a pleasure to work with. We hired them for a kitchen and…read morebathroom renovation and the quality of work exceeded our expectations! Highly recommend

Monumental was exceptional. We took on our first major remodel from full kitchen and bathroom demo…read moreto painting, siding (which was old cedar shake), refinishing hardwood floors to installing an entire new basement bathroom and refinishing. The owner, Scott, was superb, he made us feel so comfortable, we knew we could trust him from start to finish as we navigated this process. His team did quality work, he walked us through every step and answered my million questions. Professional, reliable, and great communication. We are so happy we went with Monumental and recommend 100%. Thanks again!