I have learned so much about spas from Nick, who works in the S. Virginia location in Reno. Nick…read moretaught us all the "ins and outs" of each manufacturer, model and water type (we went with salt water). After the decision, Nick helped us to navigate the zero-interest financing, which is a wonderful benefit! Nick has helped us to coordinate the delivery and has kept us informed throughout the entire process. We get our spa on Friday, and we cannot wait! If you are considering a spa, please get with Nick to help you navigate the process...he is a great resource! Thank you, Nick and everyone at The Spa and Sauna Company!!

Wow!! Worst service in Reno. LLPOF. Liar liar pants on fire. Purchased a spa late summer. Sales rep…read moreand mangager Zach talked us into buying their spa cover and told us everything was under warranty. When our spa was delivered it came with broken parts. It's took us over a month of calling to get the to fix. Why don't you call people back? Now the spring on our cover broke. We called and was told someone would call back. And again no call. We went to the store and took the broken part. The sales person accused us of breaking it because we were too rough? How is pulling it down after a use too rough? Then we were the covers were not included in the warranty. Thats not what they shared with us at the time of purchase. Then the sales manager in the store told us the manufacture has a year warranty. But we would have to wait for a call to fix. Do Not Waste Your Time Making a Purchase Here. They could have made this right by keeping their promise.

I called they answered, I emailed they answered, they were clear, they got back, they gave a quote,…read morethey set a date, they showed up (ON TIME) they did the job, they did a GREAT job, I paid them. ..ya know like real simple business stuff nobody does anymore. I was super pleased. (Pool table refelt)

I called they answered, I emailed they answered, they were clear, they got back, they gave a quote,…read morethey set a date, they showed up (ON TIME) they did the job

I'm disappointed. I purchased our large spa from Randy and team and have used them for the last…read more7ish years for supplies/service, etc. Had good service and response even though hours and location changed (that happens!). Love our Jacuzzi. Lately though, I reached out for a service and was advised they had made some staffing changes, and the new technician wasn't quite up to speed on a couple things. No worries. I had them drain and waited six months. I have called twice and left three different emails requesting a response...just want some maintenance. I haven't received any type of response either via email or call. That seems unusual for them, and I am concerned. Having said that, will need to call someone else. I hope all is ok.

It took a bit of time, but other companies weren't even offering repairs without a maintenance…read morecontract. They had a good response time, found the problem, tracked down the parts, and made the necessary repairs to get our tub running as good as before. Ya, a little room for improvement. The service tech had to come out twice, but I'm not taking a star away for it bc he was honest and made it right without excuses or charging us extra. Only star i took away is over communication. I appreciate the quick replies when i reached out, but I would have been more appreciative if they were the ones reaching out to me. Just a little more proactive to keep customers updated. I'd recommend them & would call on them again (I'm hoping not to need their services again though!)

Robert Allen Pool and Spa have quality spas. They were very knowledgeable from start to finish. The…read moreset-up team was awesome and did a great job setting our spa up. They came to our home and made sure we set our spa up correctly and how to maintain it. They did everything they said they would and my wife and i are very happy with our spa. I highly recommend Robert Allen Pool and Spa.

Robert Allen Pool & Spa is very busy for good reason. They have helped us out with urgency and…read moreexcellent customer service on two occasions. We were tenth on the list this week and service is only provided on the weekend. Well, thank goodness for individuals who want to actually work on the weekends. We had two gentlemen show up on Saturday to fix our issue which was actually not what we thought it was. We are grateful for their service and willingness to travel to G ville.

Go anywhere but here. We bought a spa earlier this year. And the service has been nothing but lie,…read moreheadaches, and frustration. First out Spa was not working on delivery. It took weeks to get someone to call me back. The Spa is not even a year old. The spring on cover broke when pulling it down. I was accused of breaking it and the told warranty will not cover. When we purchased the cover per their recommendation we were told the warranty covers all of the spa including the lid. Don't trust their lies go somewhere else. Not worry the hassle, frustration, and lies. Biggest mistake was making a purchase here and trusting them. Shame on you Spa and Sauna.

Had an issue with our hot tub and was able to get a technician out to help us out Vincent was very…read moreknowledgeable and helpful. Hot tub running again. Thank you!

Three days ago I had a short phone interview for a repair tech position with the owner of the…read morecompany and he invited me out today for an in person interview. I arrived 5 minutes early and upon walking in and waiting for the manager, Zach, I was told that they'd already hired someone for the position a few days ago and apologized for not calling me. So they wasted a quarter tank of my gas and over an hour of my time for an interview for a job that was already filled. If this is how they treat their perspective employees I'd hate to see how they treat their customers.

Great service, great value, and an amazing spa! I admit that I was skeptical after reading some of…read morethese reviews, but our experience was great! Zack was truly a professional. He helped us decide on which spa was best for our needs, gave us a great deal with significant savings. He was very accommodating on payment options. Excellent communication. The delivery team was great. Alex coordinated everything and the spa arrived on time as scheduled. Upon delivery, I noticed a small crack on the corner panel which Zack had replaced the following week. The tech even fixed the lights which were inadvertently disconnected by the electrician. Zack walked me through the simple set up plans, he had quick response via text, even on weekends. I don't believe these other reviews are justified, certainly was not our experience.

Currently in the process of buying a house with a pool, I reached out and these lovely people…read moreanswered all of my questions. I'm not even an official customer yet but they were so kind and lovely. Without question I will have them help me open and close my pool. Great and competitive quotes for possible projects I would like to complete on the pool. I'll be reaching out to them once the season starts!

Quality of work was crap. PVC pipe was taped instead of seal properly with epoxy therefore it…read moreleaked again.

We had a great experience buying ​our Caldera Makena Hot Tub. Shawn Brown was our sales person at…read morethe Glendale store in Sparks. This is a large financial purchase​ and I usually do my research​ before making a purchase like this. On Memorial Day we stopped by to check out the sale and committed​ to buy that day. When I got home I was worried that I made too quick of a decision​ and started to research​ the tub we bought. We ended up buying the exact tub I would have bought anyway after doing a lot of​ research​. Shawn guided us to the right tub for my family right out the gate. When you go to buy your hot tub, don't expect to get it quickly. 6-weeks to get delivered, which is fine if you are prepared for it. I was sad but I got over it. The tub was delivered this past week and the delivery crew Anthony, P.G., ​and Scott unloaded and placed the tub perfectly, they were​ very nice and professional​. I am very happy with my purchase. I am doing the install and maintenance​ myself so my review is only related to sales and delivery. ​​

I stopped in to buy a few supplies for our Hot Springs salt water hot tub. They had exactly what I…read moreneeded, and the sales clerks were nice.

So far so good! We were shopping for spa tubs. After shopping around we chose Creative because we…read morefound this business, well, down to business. Staff amazing and reviews . Really impressive. Between two sales reps (Christina and Tommy) we loved the knowledge, sensitivity to budget, etc. We purchased! The model, Santa Cruz has everything a three person tub needs and some sexy upgrades. Can't wait to get it! I'll review again once it's in and us are soaking. Yea!

We came in here to just browse. We were warmly greeted by new salesman, Rhett. Rhett answered all…read moreof our questions and even let us sit in multiple floor models as my husband is tall and we wanted one that would be comfortable for him as well. After browsing and talking about the hot tub options, we decided to look into buying one. We were told that the hot tub comes with stairs, starter chemicals, a lid and lid lifter and delivery in the cost. We decided to build the Garden Spa's 4 person Carmellia which is a plug-n-play. We picked the color or the tub, exterior and cover. When we were ready to pay, we were then told he made an error and that the hot tub cover lid wasn't included in the price and would be another $300.00. We paid cash as there was a promotional discount and also received a Veterans discount too. We received an electronic copy of the manual by email. When the hot tub was ready, we were given a call and set up delivery. The delivery men were polite and even readjusted the hot tub for my husband. He gave them a $100 as a thank you. My husband was able to do the chemicals, but there is also a person on staff that will give you a step by step process for setting up and maintaining the hot tub if needed. A few weeks after our hot tub was delivered we also received a nice handwritten note from Rhett.

My husband and I have been shopping for a hot tub for over a year now. We have checked out probably…read moreevery retailer that sells hot tubs in Reno and by far Creative Hot Tub Designs was the most affordable without sacrificing quality, functionality and design. We walked into their store just looking and did not expect to be purchasing that day. The selection and price was to good to pass up. Within 3 weeks our hot tub was being delivered. The owner and their employees were incredibly sweet and very informative. The guys who delivered it were great as well. We have had our tub for about 2 weeks now and have been in it every single night. Temperature holds great too. Last night it was 105 degrees even though the temp set only goes up to 104 and it was 30 degrees outside when we got in. Insulation works amazing. Even after being in the tub 45 min in 30 degree weather the temperature only dropped 2 degrees. We love our new hot tub and are very happy with our decision to buy from Creative Hot Tub Designs.

Horrible maintenance services please avoid the monthly scam they promote. They do not do anything…read moreon a monthly basis but fill water and balance water. If you find anything unusual after their services they automatically become defensive and inform you that you will have to pay an additional fee for them to investigate even if you are on a monthly maintenance program. Worst local customer service experience I have ever been involved in the Reno, NV market.