the salesman Liam was great. I am glad i went back in a bathing suit and even tried out a model in…read morethe showroom...nice option that Liam suggested. The showroom is well appointed, clean and well lit. All in all a pleasant shopping experience. Installation: Liam followed up well when i had a problem after delivery, he was knowledgeable and helpful. It took a while but the-repair/service dept fixed the problems and Liam came out to show me the setup and maintenance. Also happy with my selection

Absolutely abysmal service after the sale…read more Both the tub (Hot Springs Grandee) & more recently the cover (SmartTop) were purchased through this retailer. All spa servicing has been through them as well. Thus, it's not like we're unknown to them. Those are both big ticket items. And yet, we're treated as if they're intentionally blowing us off. Michelle, when she responds at all to repeated inquiries regarding a faulty installation (18 months ago!) , she does so in monosyllables. As if she simply can't be bothered. Her colleague Jeri, who ostensibly schedules the service visits is scarcely better. We have been summarily back-burnered. Thus, the reviews you read here are very telling. Very telling indeed. I don't generally write bad reviews, but feel compelled to do so here in order that: A) By the grace of God, Scott takes some ownership of a situation that has involved the SmartTop manufacturer (who has sent parts repeatedly to Spa & Sauna), the manufacturer of the *struts* that the manufacturer sources, and Spa & Sauna themselves, and B) that you, dear reader, don't become the next poor schlub that has to deal with this retailer. They are quite simply the least caring outfit I've EVER dealt with, and they ought to be ashamed.

Today at Nevada Spa & Billiards, I have the greatest Five Star Custimer Service Experience, finding…read moreand buying my first ever, chosen Stealth Pink Flame Pool Cue and Beautiful Athena Pool Bag. The prices were very fair, the selection was great and my experience was off the chart Exceptional. Thank you Sabrina for taking time with me and helping me with my new and very beautiful Pool Cue Stick. Thank you for teaching me that I can add a bolt in the bottom of my Cue Stick if I need a bit more weight. I felt Joy finding my Cue Stuck & New Bag and I Hope in my future, I will purchase a diamond table for my new home. I am a very serious pool player. I am working to qualify with my Pool Team, to go to Vegas next May 2027. Wish me luck! If you are looking for a business that really cares about you, please check out Nevada Spas and Billiards. Ask for Sabrina. This truly was a Five Star personal Experience finding my Beautiful Pink Flame Stealth Pool Cue Stick & Athena Bag. I will buy my spa filters here as well! Julie A

I called they answered, I emailed they answered, they were clear, they got back, they gave a quote,…read morethey set a date, they showed up (ON TIME) they did the job, they did a GREAT job, I paid them. ..ya know like real simple business stuff nobody does anymore. I was super pleased. (Pool table refelt)

It took a bit of time, but other companies weren't even offering repairs without a maintenance…read morecontract. They had a good response time, found the problem, tracked down the parts, and made the necessary repairs to get our tub running as good as before. Ya, a little room for improvement. The service tech had to come out twice, but I'm not taking a star away for it bc he was honest and made it right without excuses or charging us extra. Only star i took away is over communication. I appreciate the quick replies when i reached out, but I would have been more appreciative if they were the ones reaching out to me. Just a little more proactive to keep customers updated. I'd recommend them & would call on them again (I'm hoping not to need their services again though!)

I'm disappointed. I purchased our large spa from Randy and team and have used them for the last…read more7ish years for supplies/service, etc. Had good service and response even though hours and location changed (that happens!). Love our Jacuzzi. Lately though, I reached out for a service and was advised they had made some staffing changes, and the new technician wasn't quite up to speed on a couple things. No worries. I had them drain and waited six months. I have called twice and left three different emails requesting a response...just want some maintenance. I haven't received any type of response either via email or call. That seems unusual for them, and I am concerned. Having said that, will need to call someone else. I hope all is ok.

Robert Allen Pool and Spa have quality spas. They were very knowledgeable from start to finish. The…read moreset-up team was awesome and did a great job setting our spa up. They came to our home and made sure we set our spa up correctly and how to maintain it. They did everything they said they would and my wife and i are very happy with our spa. I highly recommend Robert Allen Pool and Spa.

Robert Allen Pool & Spa is very busy for good reason. They have helped us out with urgency and…read moreexcellent customer service on two occasions. We were tenth on the list this week and service is only provided on the weekend. Well, thank goodness for individuals who want to actually work on the weekends. We had two gentlemen show up on Saturday to fix our issue which was actually not what we thought it was. We are grateful for their service and willingness to travel to G ville.

Totally appreciate the follow on support/check-in calls the first year after I purchased the tub. I…read morehad a couple of early issues and each time the staff was very helpful, quick to respond and professional. Thank you!

We had a great experience with Spa and Sauna. Mark and Scott totally took care of us. Helped us…read moreselect the model and color that we wanted, and kept us posted about the backordered status of the one we wanted (we knew the dark color was backordered when we placed our order and wanted to wait). Gave a great veteran's deal and recommended a guy to build us a custom gazebo around the spa so we can use it year round. Totally recommend the enclosed gazebo, especially up in our area- we're using ours year around even if its pouring rain, windy as hell or even snowing. And they did a beautiful job. Did a great job of the delivery and set up. 100% happy with them. UPDATE: A year+ after installation, we got a "flow error" message on the screen over the weekend. Had a text conversation over the weekend and tried the suggested trouble shooting but unfortunately didn't fix the problem. BUT- they had a service technician out to the house by Monday afternoon who fixed the problem and got it fixed for us. Again- another stellar service. So rare to get such phenomenal service from a company these days, but they've knocked it out of the park every time we've dealt with them.

We had always wanted a hot tub but never owned one. Russ took a lot of time with us to help us…read morechoose the right one. Then he and Scott worked to get us financing at our desired payment. In comparing prices around town we got a great deal. The delivery crew was very knowledgable and asked a lot of questions to make sure it was set up in the bast place. After set up Russ came to our home to show us how to care for our tub and use all the features. Highly recommend them to anyone looking!

In 2023 we were interested in buying a spa but we live between Bishop and Mammoth CA. Our salesman…read moretold us they do plenty of work down here and it wouldn't be a problem. Our coordination and delivery and installation was great. But.... 11 months later the LED light system went out and no service was available. Zack, the service manager, was very helpful at the outset and sent me numerous replacement parts, which I installed myself, none of which resolved the problem. In February of this year, a year and half later, Zack thought it was the main panel and said he would coordinate with my local spa service to get the panel replaced. Despite walking into the store when I'm in town and numerous emails, I'm now getting radio silence, not even an declination to repair. A less than a year old, $12K spa is still not working two years later. Ridiculous.

We requested a pool closing for the winter and service was quick. Kameron B was our service person…read more He was very thorough and explained everything he was doing and gave me some helpful tips. He worked his tail off and went above and beyond to make sure we were happy with the outcome. He was such a nice young man even working in the heat that day. Hope he's around for our next pool closing.

I did get a call back or should I say an email in response back, that they do not do custom pools…read moreand was referred to two other businesses. Thank you for the response. Albeit a little untimely.

I stopped in to buy a few supplies for our Hot Springs salt water hot tub. They had exactly what I…read moreneeded, and the sales clerks were nice.

We paid over 13.000 for a hot tub they broke a corner dropping it during delivery it took 5 months…read moreto get it fixed then they bowed out 2 sides trying to fix it after quite a few months of calling they came and fixed 2 side panels and left our Hot tub looking like this!! Never buy a Hot tub from them they are the worst!!

So far so good! We were shopping for spa tubs. After shopping around we chose Creative because we…read morefound this business, well, down to business. Staff amazing and reviews . Really impressive. Between two sales reps (Christina and Tommy) we loved the knowledge, sensitivity to budget, etc. We purchased! The model, Santa Cruz has everything a three person tub needs and some sexy upgrades. Can't wait to get it! I'll review again once it's in and us are soaking. Yea!

A beautiful and clean Hot Tub store called Creative Hot Tub Designs. I was welcomed in with a smile…read moreby Tommy the Store Manager and Kylie the Spa Technician. I was there to see about a chlorine floater. Tommy the store manager told me about a promotion that Frog Ease Smartech was having. I signed up and was given a free floater....what??? I'm so happy. I also bought some sweet smelling Hot Tub scents and I am so excited to sit in my clean and beautiful Hot Tub with my new hot tub accessories. This is a family owned store with 2 locations. Thank you to Tommy and Kylie for 5 Star Customer Service with knowledge, humor and smiles. I am a lifetime customer. Julie A

My husband and I have been shopping for a hot tub for over a year now. We have checked out probably…read moreevery retailer that sells hot tubs in Reno and by far Creative Hot Tub Designs was the most affordable without sacrificing quality, functionality and design. We walked into their store just looking and did not expect to be purchasing that day. The selection and price was to good to pass up. Within 3 weeks our hot tub was being delivered. The owner and their employees were incredibly sweet and very informative. The guys who delivered it were great as well. We have had our tub for about 2 weeks now and have been in it every single night. Temperature holds great too. Last night it was 105 degrees even though the temp set only goes up to 104 and it was 30 degrees outside when we got in. Insulation works amazing. Even after being in the tub 45 min in 30 degree weather the temperature only dropped 2 degrees. We love our new hot tub and are very happy with our decision to buy from Creative Hot Tub Designs.

Horrible maintenance services please avoid the monthly scam they promote. They do not do anything…read moreon a monthly basis but fill water and balance water. If you find anything unusual after their services they automatically become defensive and inform you that you will have to pay an additional fee for them to investigate even if you are on a monthly maintenance program. Worst local customer service experience I have ever been involved in the Reno, NV market.