tl;dr: Sandy legitimately tried her hardest to make it right. I mean, like, she plead with me like your drunk boyfriend you're trying to leave. Her heart was in it, people. But somehow, just like your drunk boyfriend, she made it worse.
Disclaimer: This is my experience and yours may be completely different.
Without further ado:
I am writing this with a heavy heart. I don't want to be the person writing this review about someone's business. I have friends who are small business owners. I understand how grave this is. I even talked it over with some of those friends before proceeding.
The thing is If I think "Someone should do something" and no one is doing anything, then I have a responsibility to be that person. And someone should do something so that you don't end up with crappy aesthetic results or complications that arise from receiving Botox injections from someone who lacks the knowledge, experience and skill required. So here I am.
This is an update of what happened after I posted by initial review.
After additional interactions with staff of Revenge MD, I decided to accept their refund because while it won't make my face look any better, maybe spending that money on a spa day will help slough all the icky feelings of this experience:
After receiving the offer of a refund on Wednesday December 5th and declining it on Thursday, I received a voicemail message from Sandy in business development. She said she was accustomed to everyone loving what they do, that she doesn't like people not being happy with their work, that it kind of hurts, that she did not feel good about taking my money. She said one way or the other, she would like to refund my money. Friday, I returned her call and left a message.
I got no response. So I sent a text because I know everyone receives those.
At this point, I'm imagining that what will happen is I will be treated with kindness and dignity. I will receive an actual apology and an acknowledgement of my complaint.
That is not what happened, people. Not at all. Sandy called me back almost immediately exasperated, explaining she'd had a family emergency. She seemed quite upset, which I understand. She again told me how much everyone likes their service. She gave me bizarre explanations for the other negative Yelp reviews that I did not even mention. No actual apology, just a weird diatribe about how everyone else likes them. She asked me to update my review to include that she has tried to make it right. Then she offered other services, despite the fact that I'd already said I wasn't comfortable with their office treating me any further. I repeatedly told her no, reiterating I wasn't comfortable with her office providing any more services. She kept insisting, repeating my name in every single sentence, like we were old pals. I asked her to respect my answer. She continued insisting. Finally, I went full bore, telling her that as a woman, I'm not sure why she didn't understand the concept that it's my body and my answer is no. I actually said to her, "No means no."I told her if she did this one more time, I would most certainly update my review to include this fact. And since you're reading this, you can guess: She continued.
In fact, so did other staff when I went to pick up the refund. The injector I saw came out and handed me an envelope with a check. She again asked repeatedly to provide other services or a touch up. I repeated my consent speech. She ignored me, asked what she could do to make it right. She wanted to smooth things over with me. She wanted me to do something about my Yelp review. I finally disentangled myself. But I felt awful.
Even after openly telling the injector that all I wanted was to be acknowledged, to receive an actual apology, she repeated the gaslighting rhetoric about how she thought my eyes looked better. Personally, I liked my face better when you could see my lower eyelid. Half the reason I get botox is for the lift. It was maddening.
Seriously. It felt exactly like arguing with a drunk boyfriend. I just wanted it to end, you know? I don't want to sit here and admit I wanted cheaper Botox. I don't want to admit I got bad Botox as a result. I don't want to admit that you can't see my lower eyelid anymore. I don't want to admit how wildly insecure I feel as a result of that. All I wanted to do was get the fuck out of this situation and never talk to these people again. I didn't even want to write this. I wanted to forget it and move on. But you know what I want more? For you not to end up this unhappy just because I didn't feel comfortable speaking up. I hope you find it helpful. read more