We bought a car with Apple Honda Hanover back in July. We agreed on a down payment and purchased…read morethe car. A month later we received a large check from them for the Gap coverage on our previous vehicle. Two months later that are asking for that money back. Apparently when we were applying for the loan, Apple saw that we had money due to us and planned to use that GAP money towards our down payment. We were never told and never agreed to these extra funds being applied to the new car loan. It's partially on us for not reading all 45+ pages at the time of signing of our agreement, but it's also very poor business practice to not let us know that money that was owed to us would be applied to the new car without our knowledge. I will also add that the money from the GAP coverage on the car was for a car that was sold over a year ago, so those funds were kept from us for over a year.

I recently bought an 2020 Acura RDX and my client advisor was Ally Rinaldi and she was just…read more awesome! She did a great job of pivoting from my original intentions of looking at a car that turned not to be available to a car I really wanted! Not only that, the car needed a minor sensor replacement which she scheduled for me, and also hunted down an Acura Service department to conduct the a recall fix on the car. This is the kind of service have come to expect from Honda as I have been customer with Honda and have bought several cars over the last 30 years or so. I hope Acura can live up to Honda's service performance, perfectly reflected by Ally's efforts! Well Done Ally!

We were on vacation this past week in Gettysburg, when my 2018 Outback started to develop…read moretransmission troubles. To be safe, I drove to Bergey's without an appointment. They diagnosed the problem and assured me we'd be able to make it home to NJ without breaking down. Everybody in the service department was courteous, and I felt they were honest with me. Highly recommended.

Wonderful service, great people and a very nice waiting area...all in all a solid experienceread more

"I recently purchased a 2026 Mazda MX-5 Miata RF Club. After leaving the vehicle parked outdoors…read morefor a week and a half, water spots developed on the paint. I contacted the dealership regarding the issue, but they informed me that it was not covered under warranty and directed me to Mazda Corporate. However, when I spoke directly with Mazda Corporate, they confirmed that the issue should indeed be covered. Despite Mazda's approval, the dealership manager refused to honor the warranty. I strongly advise against using this dealership based on this experience."

Had an awesome experience dealing with Giambalvo Mazda. Orlando Morales was super friendly,…read moreextremely knowledgeable about the vehicles, and really guided us in a low pressure manner. Fernando, the finance manager was great as well. Couldnt be happier with our certified pre-owned CX90!

Had a minor emergency up the road from this shop, gave them a call and they had me fixed up in no…read moretime! Hassle free and very friendly! I was expecting to pay a lot more than I did, so I am very thankful they didnt break the bank! Thanks again Hickman crew!!

I dropped my car off here to get work done and was told everything would be handled properly…read more Instead, it turned into a complete nightmare. My car sat on their lot for three days with no updates. When they finally called, I paid nearly $1,000 and went to pick it up--only to realize they had left my doors unlocked the entire time. Because of that negligence, someone went into my car and stole everything inside. To make matters worse, I was told that none of the cameras on their lot were working, which is unacceptable for a business that keeps customers' vehicles overnight. After everything that happened, they only reimbursed me $40, which doesn't even begin to cover what was taken or the stress caused. Since then, I've spoken with several people around town and learned that this isn't an isolated incident. Hearing that others have had similar issues with care and security only makes this situation more frustrating. To top it all off, my check engine light came back on just one week after the inspection, which seriously makes me question the quality and reliability of the work performed. I paid expecting professionalism, security, and accountability--and received the opposite. This business showed a complete lack of responsibility when it came to customer property. Save yourself the stress, time, and money, and take your car elsewhere

We had a superb buying experience over the past couple days with Lehman Volvo of York. Each…read morecontact, from the first email and phone call to our visit to the dealership, was exceptionally friendly and professional -- providing just what was needed, and absolutely none of the pressure (by comparison, I had also asked a ANOTHER Volvo dealership for some emailed information about one of their vehicles, and got no fewer than 7 unsolicited phone calls with an aggressive sales pitch for a car that didn't even have the features we really wanted). Lehman Volvo of York got our business not only because they had the car we wanted, but because we found that their sales practices centered OUR needs (not theirs!). Our sales consultant Bob Baker worked until late in the night getting things set up for our visit, and did a great job demonstrating all the features of our new Volvo. Sales Manager Wayne Staib also played a big role in getting all our paperwork in order during our visit, and was really great about communicating important information to us via email. Maxine at the front desk was so helpful and pleasant, both over the phone and in person -- she has such a calming and personable energy, and is an excellent public-facing presence for this business. Over the course of a good many years and now 5 Volvos, we have had experience with quite a few of the dealerships in the eastern and central Pennsylvania regions, as well as south and central New Jersey. Among them all, our experience at Lehman Volvo of York was hands-down the very best. When the time comes for us to once again be in the market for a new car, we are heading straight back to Lehman Volvo of York.

I used to be a big fan of this dealership, especially when my car was under warranty however now…read morethat it is not, it seems that things are always wrong with my car when it comes to inspection time. This past August, I took my S-60 to get an oil change and an alignment to Lehman. They came back to me and said I needed almost $3000 dollars in repairs, much of it was required to pass state inspection. It seemed very fishy to me so I resisted getting the service done at that point. I decided I wanted a second opinion on what needed done with my car, especially what was supposed to be necessary in order to pass inspection. I took my car to Apple Ford in York and had them do an inspection on the car. I get service done on my other cars at Apple and I have bought 2 cars from them. I trust Apple. I am glad I took the car there for the inspection because Apple came back with "the car passed inspection with flying colors!". Imagine my surprise when I got that little bit of info when the Volvo dealer was trying to get me to get urgent repairs done to pass inspection. I have paperwork from the Volvo dealer stating what "must be done to pass inspection" and the paperwork from Apple Ford providing it passed inspection with no issues. This review is only on the service department at the York, PA Lehman's Volvo and is not representative of any other departments at the dealership.

I purchased a pre-owned Toyota Tundra from Devan Musser (Sales mgr) a few months ago. First time…read moreI've purchased from a dealer. It took a while (several back & forth negotiations- we were there a couple hours). I've never been thrilled at the American "bartering" process but I was satisfied at the end of the day. The truck did have an oustanding engine recall on it (which was fully disclosed). I got a brand new engine from Lancaster Toyota as a result (went from 60k miles on the engine to zero!). They are honest people, which is the most important thing when spending over $40k on a vehicle!

On the road with engine troubles. They got me in and repaired quickly…read more If you drive a Sprinter you know how challenging that can be.

My wife & I having gotten numerous vehicles and had car and truck serving there for 20+ years and…read morewe remain satisfied and loyal customers. The phycal building has been remodeled and greatly enlarged, however they maintain their commitment to customer safety and satisfaction. I took my Tundra for periodic maintenance and an ail change but had to take it back the following day, a Saturday, for a minor issue which was promptly fixed. We'll be getting vehicles from there for however much longer we are around. I hope that Hanover Toyota keeps doing what it's doing!

I brought my vehicle to Hanover Toyota for repairs and explicitly told the service desk that the…read morework needed to be completed today, as my vehicle could not stay overnight. After receiving a text about the needed repairs, I tried calling the service department 5 times to confirm they had the parts in stock and could finish today. Every call went straight to voicemail. Because I couldn't get a simple confirmation, I had no choice but to decline all the repairs. I'm currently in the market for a new Camry, but due to this poor communication and frustrating experience, I'll be taking my business elsewhere.