This has been the best eye Dr. I've been to. We've been coming here for about 4 years. The staff…read moreand providers are all great, friendly and knowledgeable. Monica the Optician is such a kind spirit, it really shows when someone loves their work. They have a great selection of glasses and were usually in and out in about an hour.

This place saw me in june for a cataract consultation, told me they were booked for surgery till…read morejan 2027. Wife called back and pushed for sooner date and they budged. My new appt for surgery was mid nov. 2026 so then i go in a couple weeks ago on a day i had to ask for off from work because at this place you work around their shedule. He see's me for a pre-op consultation and eveythings explained for my surgery in nov. Then following week they call and say they can't do the surgery because my bmi is to high. After 4 months of waiting. The girls up front are not very friendly. The doctors are bossy and arrogant. I strongly recommend if you need surgery go somewhere else. Horrible experience and such a waste of time.

Today was my first visit to Li and Liao Optometry. I decided to visit the location on Brimhall Rd…read morewhich is the NW location. I was very impressed with how smooth my first interaction was. I was greeted by the front desk receptionist with a friendly welcome and smile. My wait was no more than 5 mins after my scheduled appointment. I was assisted by Carmen who is one of the friendliest and most knowledgeable there can be. For my pre-exam the process was smooth as I was navigated to each eye machine. I then waited for Dr. Li and again not long. He greeted me with a great sense of humor. He is very easy going and is attentive to patient's needs. He is quick to address any concerns you may have. You can rest assured your questions are answered honestly. He is one of the most thorough optometrists I have even been around. He reviewed all the graphs and results of my pre-eye exam and broke down what exactly I was looking at. I essentially was looking at my entire eye health. This something unique and akin to what a dentist would show you when they take x-rays. I was really impressed. He was very forthcoming about what to expect as I age with my eye health. He also was able to provide a sense of understanding. I was very appreciative of his knowledge. Following my visit, I was escorted to the optician (I forget her name). She assisted me in selecting frames. She helped me with understanding what my insurance covers, and she even allowed for me to combine my wife's coverage. She was very patient with all my questions and not once I ever felt rushed. I may have kept her longer than I intended and had to depart. However, I was introduced to the person that finished up for her and that optician too (I forget her name) was very nice. At the end I was able to select a quality pair of frames that I am sure I will be happy with! From start to end the visit was one of the best I have ever had! The facility is comfortable and inviting. The entire staff I encountered were all very professional and courteous. Dr. Li was simply a joy to speak to and I am sure I can trust him with all my needs for years to come! I cannot recommend him enough. If you need an optometrists consider Li and Liao Optometry! Just a note, I saw many reviews and was skeptical at first in purchasing frames at the optometrist's office. I am someone who have been accustomed to purchasing eyeglasses from Costco. Costco offers a good selection, and the costs are more than fair. However, I can say that after my visit with Dr. Li and having the opportunity to keep an open mind to see what they offered I opted to purchase my frames from his establishment. I wanted to support not only a doctor who knows his craft but a business who provides awesome service, impeccable knowledge of eye health and second to none care. I find that when sitting with an optician I get the most out of selecting the best frames. Of course, you will see name brand choices, and this may scare some when it comes to pricing. But I compare it to what are you willing to pay for your health. It is like purchasing a good mattress so one can sleep well. I look at glasses the same, you may be wearing these 24/7. The brands offered are quality. In the end its worth it!

The office has a cash scam going on. Won't allow ppl to use their insurance on certain brands of…read moreEyewear that insurance covers. Created a whole story on how insurance wouldnt cover the item when in fact they did. Then said if they had known I was useing insurance they would have perscribed me different brands that are covered under some weird program . This is illegal.

I've been going to Dr, Ratty since I was 8 years old!! He's the sweetest guy! All of the employees…read morefrom the front desk, to the eyewear/repair area, to the contacts and the consultants side are amazing! I had to get a prescription before my insurance expired and they got me in right away! I've seen the other doctors as well and they were so inviting! I'm sad to say that my new insurance isn't accepted by your office so I'm a bit sad to change over Thank you for giving me the best experiences and making me confident in my eyewear! I hope to go back to you guys soon!

Dr Ratty was quick and efficient however, I found the office and parked on the side in the shade. A…read moreworker got out of her car and told me I was parked in the employee section and I needed to move. I apologized and told her I didn't see a sign. She said there wasn't one but the employees were arriving and I needed to move. I told her I parked there because I wanted to park in the shade. She said that I could stay there but I moved into the parking lot in the sun. If I didn't have an appointment, I'd leave. I won't be back.

I decided to make this my new Optometrist. I've been here twice. They're very knowledgeable when it…read morecomes to insurance, they're quick, they have a great selection of glasses for men and woman. The staff is great. There's plenty of sitting room, there's a calm and laid back feeling. My eye exam went very well.

I've visited this optometry office twice over the past couple of years, and after this most recent…read morevisit, I'm done. The most uncomfortable part of my experience is how both the doctors and staff address gaps in care. If you haven't been seen in a few years, they bring it up sharply--almost like you're being scolded for not coming in sooner. It's awkward and unnecessary, and it comes across as if they assume they're the only optometry office in town. Our family has gone elsewhere and had far better experiences without the judgment. The sales staff is another issue. They are very rigid and come off as rude--no warmth, no smiles, just transactional and cold. As for service follow-through, it's been frustrating. When my recent glasses were ordered, I was never called to pick them up. They acknowledged that mistake, and I was understanding about it. However, this was also the first time I've ever had an issue with a prescription. I returned to explain the problem, and they sent the glasses out to be corrected. Again, I waited for a call--nothing. After about a month and a half, I finally called and was told the glasses had been ready for weeks. I'm still using my old prescription and technically need to go back again to get this resolved, but at this point, I'd rather start over somewhere else. Between the scolding tone, lack of communication, and overall unwelcoming environment, it's just not worth it. You can absolutely find a more professional, comfortable, and customer-focused experience elsewhere. I'd recommend avoiding this place.

Just a quick stop in , spoke to Brianna at the front desk to get my prescription she was very nice…read moreand courteous as well as offering me a cold water instead of the room temperature ones that were sitting out i. The waiting room, another great experience with Empire Eye and Laser Center.

Be cautious when considering this eye center. I paid a large deposit for a LASIK consultation and…read morewas told in writing that it would be refunded if I was not a candidate. After my evaluation, I was informed that I was not a LASIK candidate but qualified for a different, more invasive surgery that I did not want. Despite their written refund policy, they refused to refund my deposit. The staff was very friendly during the consultation process, but communication changed once I declined the alternative procedure and requested my refund. I left several messages and was promised a callback, but never received one.

This was my first time here. I switched doctors after 24 years of going to the same office due to…read moretheir new front office staff. I am happy I found this office especially since it's closer to home. Staff were polite and helpful. Doctor was great. Very kind and took his time. I didn't feel rushed. Overall a great experience.

I'm honestly shocked We've used this store multiple times before for our son's glasses, so I…read morewalked in expecting to look at frames and purchase another pair. Instead, I was told I needed an APPOINTMENT just to look at glasses. Seriously? There wasn't a single other customer in the store looking at frames, yet you turned away someone who was literally there ready to spend money. You lost a sale over requiring an appointment just to LOOK at glasses. I could understand needing an appointment for an eye exam, but requiring one just to browse frames and purchase glasses is ridiculous--especially when the store was empty. No problem though! I'll happily take my money somewhere else that actually wants the business. ‍

I couldn't have asked for a better place to have my cataract surgery. Dr hair and his staff were…read morevery professional and very pleasant. I highly recommend them.

Dr. Hair removed my cataracts and it was a very good experience. It was quality care. The staff…read moreis very experienced and the surgical team was very efficient and caring. I was very fortunate to have an extraordinary opthamologist. I need a second opinion after going through a stroke almost two years ago and they recommended another opthamologist in town; however, I do trust Dr. Hair and will return to him for a second opinion. We are very fortunate to have a doctor of his stature right in Bakersfield.

Great optometrist office. Feels very classy inside…read more Only gripe is that they push you to buy their glasses versus giving you your prescription right away. You would have to ask for your prescription and decline to look at their glasses.

I am extremely disappointed with my experience at this establishment. I visited on three separate…read moreoccasions, and each time I felt that I was treated poorly and unfairly, particularly during my interactions with the front-office staff. As a Black woman, these repeated experiences left me feeling unwelcome and discriminated against. In addition to the customer service issues, I experienced problems with my prescription not being handled correctly, and I later developed an eye infection, which was extremely concerning and frightening. What made the situation even more frustrating was my attempt to contact the office for assistance. My calls were repeatedly forwarded or went unanswered. However, when I called from a different phone number, my call was answered. This only added to my concerns about how I was being treated. Based on my personal experiences, I felt that I was treated differently because of my race. I have submitted a complaint regarding my concerns because I believe this situation deserves to be taken seriously. I would strongly encourage people of color to carefully consider my experience before choosing this establishment. No patient should ever leave a healthcare facility feeling ignored, disrespected, or discriminated against--especially when they are seeking help with their health.