I put off getting my eyes tested for prescription glasses for years, but was prodded by my well…read moremeaning boyfriend to take better care of myself... I am new to the area and started calling around and immediately noticed the difference in helpfulness with Dr. Wood's office versus other offices I contacted. Everyone from his office made this a painless and terrific experience from the woman who booked me an appointment (in two weeks! versus two months with some of the other offices). They also were kind to schedule my appointment back to back with my boyfriend. I am not even clear about what my insurance offers, but they knew that Dr. Wood was in the network of my insurance; and explained how I was entitled to a free pair of glasses a year and significant discount to a second. The initial woman who saw me before Dr. Wood was very kind and patient. She knew how nervous I was about the air puff test. It may have been years ago, but I remember how uncomfortable that test was; that I jumped each time the blast of air hit my eyeball. I had to that one a number of times.... She explained everything to me and got me to relax as much as I could. Dr. Wood was very calm and professional. I chatted nervously with him about things I always worried about, things certain I thought would befall me, like cataracts - and he educated me and was reassuring. He shared with me things I could do to live more healthy, that was good for my eye sight - like green leafy veggies and omega - 3s. He also said cutting down on excessive alcohol drinking was also good. I wanted to ask him what was "excessive" alcohol drinking but bit my tongue. I decided because I was on a roll with the office, to go ahead and get two new glasses. They had a great selection, and I ended up with two very stylish pairs of glasses. Super happy! They told me that the glasses should be ready in only two weeks, which is really fast. They were especially kind about seeing my boyfriend who was late; slipped him in after me. I really, really appreciate that effort so that he wouldn't have to come back another day, though we would totally would have understood if they made him reschedule. Very happy with all the care shown to us, and I would recommend Dr. Wood %500 percent!

This was my very first eye exam at age 30, and I honestly never felt like I needed to go in before…read more But since my insurance covers it, I thought, "why not give it a try?" I chose Dr. Thurman Edward Wood, O.D. in Bakersfield because of all the great Google reviews--and I'm glad I did. From the moment I walked in, I felt welcomed and well taken care of. The staff who did my initial exams were fantastic (wish I caught her name!). I went through a few different tests--one with VR, one for eye pressure, and another where you stare at a balloon through a small hole. She explained everything clearly and made me feel comfortable. When it was time to see Dr. Wood, I was even more impressed. He really took his time with me, focusing on my personal needs and listening to my history of eye concerns going back 15 years. He answered all my questions--including which eye is dominant--and gave me a very thorough exam. I left feeling reassured, confident, and cared for. My wife had her exam as well and was equally impressed with the doctor's attention to detail. Best part? I found out I don't need glasses! Unfortunately, the experience didn't end as strong. When my wife went to pick out glasses, the sales rep assisting her was pretty inattentive. Instead of guiding us through price points or styles, she just kept saying, "Take your time and look around," while sitting off to the side. We were on a bit of a time crunch, and after letting them know we couldn't finish that day, the atmosphere felt a little awkward. We paid for the exam and left, but my wife and I agreed in the car that while the exam experience was excellent, we'll be purchasing glasses elsewhere. Overall: Dr. Wood and the medical side of the visit were phenomenal. I highly recommend him for anyone needing a thorough and thoughtful eye exam. Just be prepared that the glasses-buying process might not be as attentive as you'd hope.

We love Dr Louis Allen! He always recommends what is best for his patients, even if it means less…read moremoney in his pocket. He is a trustworthy and genuinely a nice person. His office staff is equally caring and they go out of there way to ensure the best service. Any issues reported in the past have clearly been corrected with new staff. I've not met a nicer receptionist. She is amazing and just so sweet. We highly recommend him!

Eye Dr. Louis Allen at this location should not be working in this field…read more I found him working @Target/Rosedale, this guy and his service desk clerk are terrible!!! @Target look at the bad service these people give to someone that's been buying glasses at this location for years for the whole family. On 1/23/2021 at 9:30am I went in for a wrong prescription given to me twice at this location. Delia a very professional and sweet lady did look at my glasses and did find my issue true. She schedule me to see Louis Allen at 11:20am for appointment which I was going to pay $$ again. I waited till that time and and past that time at about 11:55am waiting for so long I was told by Allen and his clerk to come back on a Tuesday. That was not acceptable and I try to talk to Allen and he just said "I'm going to lunch and walked away". I talk to Delia about the treatment I received and she apologized and quickly started to look for other Dr's to view and correct my glasses. The location here I will advise only buy glasses for average service meaning some ladies are great and others are below average service. For Dr. Louis Allen and his clerk they should look for something that doesn't involve people skills or service. I will be calling Target, I wont be getting any of this on the future from Target nor my 5 kids and wife, it really sucks!!!

First time here and I am definitely pleased and recommend Dr. Kelly!! Helped the process go…read moresmoothly for my daughter's eye exam and explained everything making it easy for her to understand. Both of our eye exams took less than 45 minutes start to finish. The office staff is very helpful and made us feel comfortable

Excellent care, friendly staff, easy walk in appointment with experienced exam. Definitely exceeded…read moreexpectations!

Dr Cheung and his team are outstanding!!! This is a relatively new facility and it shows with their…read morestate-of-the-art equipment and technology. From the minute I walked through their doors, I was treated with the utmost high level of customer service- something that is becoming a lost art. Lupe made me feel welcomed and created a beautiful experience. I was in/out with a full exam (with Dr. Cheung) and new glasses within an hour. Please check them out- we need to support this local doctor and his amazing staff.

Upon entering, you are greeted with a lovely scent and wonderful staff. It honestly felt like we…read morewere helped by close friends. So welcoming and friendly. We were offered coffee while we waited. I realized that it was my former optometrist. I love him!! Nice, welcoming, felt familiar. Thank you for a wonderful visit.

I couldn't have asked for a better place to have my cataract surgery. Dr hair and his staff were…read morevery professional and very pleasant. I highly recommend them.

Dr. Hair removed my cataracts and it was a very good experience. It was quality care. The staff…read moreis very experienced and the surgical team was very efficient and caring. I was very fortunate to have an extraordinary opthamologist. I need a second opinion after going through a stroke almost two years ago and they recommended another opthamologist in town; however, I do trust Dr. Hair and will return to him for a second opinion. We are very fortunate to have a doctor of his stature right in Bakersfield.

Today we decided to go shopping for our new glasses after putting it off for months due to my…read morehealth issues. As usually upon walking in you are greeted with a friendly smile and hello which is always a plus for customer service. We were given trays for our glasses while they checked on our coverage. They have a very nice selection of men and women glasses. We are always pleased with this business. Agnes is very nice and helpful... she was able to help myself and my husband with our selection process. After finding the glasses we both liked CeCe also very nice and helpful came over to assist us and everything went smoothly. We were able to both get the glasses we liked and Agnes help my husband with his old pair we purchased from them years ago. Great customer service as usual and we highly recommend them for your eye glass care. We'll upload pictures of our new glasses in a few weeks. Thanks ladies for everything.

I've been coming here for years for my eye exams. While ownership has changed, the experience…read moreremains the same high quality. I had Dr. Pham for my most recent visit and I couldn't recommend her more. She is a true expert in her field with excellent bedside manor. Dr. Pham spent the time to get to know my eye health history and explore any concerns I had. She provided an excellent and thorough eye exam experience. The whole staff is very helpful and friendly. Alexia, who did the begin portion of my eye exam, was attentive and nice to visit with. Agnis helped me explore their selection of glasses, and while I didn't end up buying a pair she was very kind. Thanks to the whole team for a great experience. I'm very excited for my new prescription.

I've been going to Dr, Ratty since I was 8 years old!! He's the sweetest guy! All of the employees…read morefrom the front desk, to the eyewear/repair area, to the contacts and the consultants side are amazing! I had to get a prescription before my insurance expired and they got me in right away! I've seen the other doctors as well and they were so inviting! I'm sad to say that my new insurance isn't accepted by your office so I'm a bit sad to change over Thank you for giving me the best experiences and making me confident in my eyewear! I hope to go back to you guys soon!

Dr Ratty was quick and efficient however, I found the office and parked on the side in the shade. A…read moreworker got out of her car and told me I was parked in the employee section and I needed to move. I apologized and told her I didn't see a sign. She said there wasn't one but the employees were arriving and I needed to move. I told her I parked there because I wanted to park in the shade. She said that I could stay there but I moved into the parking lot in the sun. If I didn't have an appointment, I'd leave. I won't be back.

I visited for a walk-in contact lens eye exam and was seen quickly by Dr. Kelly Ly. She's…read moreapproachable, efficient, and made the process smooth. The clinic even had contact lens samples on hand, so I left with a new pair today. Her medical assistant was also friendly and helpful, making the experience even better.

Wait time. I'm here on a Sunday and I'm the first appt. It's been 1 hour and I've yet to see the…read moreoptician. Plus apparently now it's a virtual appt which I didn't want. I was asked if I have anything else to do today because I'll have to wait even longer... it's Sunday. My 1 guaranteed day off, I don't want to be here all day... Update: it's been 2 hours - the staff has been kind (and I know the mix-up in scheduling isn't their fault) but definitely unhappy about the time spent here. Needless to say, I'm done.