I've been coming to Moss Beauty for over 6 years and cannot recommend it enough. Rhonda the owner…read moreis the most amazing waxer. She uses two different types of wax and makes the process as close to painless with her incredible skills. She now focuses solely on body waxing and especially bikini and legs/arms. She's been doing this a long time and even when I've been traveling and had to go to other places nowhere compares to Moss. She is also a great sex educator and sells high quality and well-curated toys in her store. She'll give you great advice and is just fun and easy to be around and talk to. Lastly she's super LGBTQ+ welcoming and embracing - so it doesn't matter who you are you will be welcomed and made to feel very comfortable at Moss.

I've had mixed experiences here! My first was really lovely but the second time was a bit stressful.read more

I HAVE DOUND ME A NEW WAXICIAN!! McKenzie W. Did such a great job, as painless as it gets. She was…read moreengaging with me w a warm aura, very kind.. and made me feel comfortable. I have scheduled my next appointment in advance! If you're looking for a new wax lady, she's it! The Retreat overall is such a beautiful place w kind souls and very relaxing. Durham has a gem.

Their brand is smugness and condescension. More like "the abuse" and not "the retreat." I'm sorry…read moreto say they have lost my business forever and I can never recommend in the future. The attitude of the person I dealt with makes me never want to go again. My family has paid for a half dozen services and yet there is no thought to a long term relationship. Transactional thinking that will cost them. They are actually just around the corner from me and I would have considered making this a more regular stop, but one interaction has cost them a lifetime of business.

I was given a $100.00 gift certificate and I call Massage Envy at South Point to make an…read moreappointment. I was told by Ary that I couldn't use my gift card if I don't have a credit card. However, she wasn't willing to take the gift certificate back. I asked, when you sell these gift certificates do you make it known that you can't use it without a credit card. Her reply was No.

ZERO STARS if I could - MANIPULATIVE, DECEPTIVE, AND HOSTILE BUSINESS…read more STAY AWAY FROM THIS PLACE AT ALL COSTS! I have never experienced such a frustrating combination of deception, incompetence, and outright hostility from a business in my life. 1. ZERO ACCOUNTABILITY: Nobody in this store seems to be responsible for their own words! A staff member claims she's the manager (I demanded to speak to the manager and she said "you are speaking to her, and the only above me is the district manager") and promises to approve my cancellation - then the store says "actually she's not a manager." The "real" district manager promises to respond by Tuesday morning - it's WEDNESDAY NIGHT with complete silence. Every single promise made has been broken or denied! 2. BAIT AND SWITCH MEMBERSHIP: They'll look you in the eye and tell you "cancel anytime with just a phone call" during signup, only to trap you in a 12-month commitment they conveniently "forgot" to mention however was written in the agreement just to set up those who trust what they said and doesn't carefully look at the written items per se. My neighbor was duped the exact same way - this is clearly their standard deceptive practice. 3. NIGHTMARE CANCELLATION PROCESS: - Promise to email cancellation form - NEVER ARRIVES - Visit in person - Get treated like a criminal - Call again - Get empty promises from staff pretending to have authority - Email complaints - Get contradicting responses - District manager promises Tuesday response - It's WEDNESDAY and still NOTHING 4. OUTRAGEOUSLY HOSTILE CUSTOMER SERVICE: The front desk representative's behavior was absolutely SHOCKING. Without even a basic "hello," she rapid-fired questions at me like an interrogation: "DID YOU CALL OR DID YOU NOT?" "WHEN DID YOU CALL?" "WHO DID YOU SPEAK TO?" Each question spat out with ice-cold hostility, zero courtesy, no smile, not even a basic "thank you." I felt like I was being interrogated for a crime rather than trying to resolve a simple customer service issue that THEY caused! Want to know the most ridiculous part? Every time someone makes a promise at this location, someone else immediately contradicts it! There is absolutely no accountability, no professionalism, and apparently no one willing to stand behind their own words. SAVE YOURSELF THE HEADACHE: - DO NOT sign their membership trap - DO NOT believe any verbal promises - apparently no one here stands by them - GO LITERALLY ANYWHERE ELSE - If you're already trapped like me, document EVERYTHING and be prepared to fight their deceptive practices The only decent thing about this place is the actual massage service - and those poor therapists deserve so much better than this horrifically managed location. Filing complaints with BBB, Consumer Protection Bureau, and anywhere else that will listen. Don't worry - I'll update this review with every new development in this ongoing nightmare.

As someone who has lost over 220 pounds, I was extremely nervous about undergoing any cosmetic…read moreprocedure. My weight-loss journey was never about finding a quick fix--it was about creating a healthier life and feeling comfortable in my own skin. If I chose surgery, I wanted results that looked natural. After meeting with Dr. Patel, I felt confident in my decision. We discussed my concerns about loose skin and the changes to my breasts following significant weight loss, and from the very beginning, the goal was a natural result. Dr. Patel is incredibly thorough, knowledgeable, and highly respected in his field. He has authored and contributed to numerous scholarly publications on breast lifts and augmentations, and his expertise is evident in every conversation and recommendation. If you're looking for a warm-and-fuzzy bedside manner, that may not be what you're paying for. What you are paying for is an exceptionally skilled surgeon who is deeply informed, meticulous, and committed to achieving the best possible outcome. I am now one week post-op and extremely pleased with my results. Everything is healing beautifully, and I am grateful for the care I have received. Ladies, do your research and perform your due diligence. I have always trusted Duke Hospital and its providers to deliver exceptional care, and thus far, they have exceeded my expectations

I had a tummy tuck because I lost a lot of weight and had some excess skin. Not a lot, therefore, I…read morehad a limited abdominoplasty performed by Dr. Erdmann. Trust me, I'm not one of those people that dreamed of having cosmetic plastic surgery growing up, so I worked out like a crazy person trying to get rid of it - but I couldn't tighten up that sagging 2 inches of skin that was hanging over my waistline. After my surgery, 2 years ago now, I was not given drains. I was told (post-op) that that was because I was "dry". To this day, I'm not sure what that means. Following the initial surgery, I had to go back 3Xs within 2 weeks because my body was starting to accumulate fluid in my abdomen area. The nurses drained the fluid as I lay on a table by pressing on my stomach forcing the fluid from a small opening they had to re-cut and re-open to drain. After my 3rd visit, I requested to have drains put in. The drains were removed about two weeks later and I thought everything was fine. It wasn't. I noticed fluid start to accumulate again, but not as much as before. Over time, the fluid hardened and I developed scar tissue. I raised my concerns and I was made to feel like "it'll be fine, just give it some time". I felt like Dr. Erdmann was tired of seeing/hearing me. Well over time, the fluid hardened and I (as a natural born cis male), appeared to be 3-4 months pregnant. The Aesthetic center was contacted and I was seen and had a scar removal surgery at Duke. I requested up-front that the drain be put in no matter how "dry" things may look. I drained for 2 weeks and the drains were removed. Again, I began to develop fluid but this time, it was jelly like. I thought "I'll give it time". I'm pregnant again. I'm going to have to have another surgery (not by Dr. Erdmann) b/c at this point, I am officially botched. I regret having the surgery and had I known this, I would have just lived with the 2 inches of saggy skin. I've been on this journey for almost 2 years now... Things to note: 1. Don't go to Duke Aesthetic Center 2. Don't go to Dr. Erdmann 3. You should plan to have a scar revision surgery whether you have to have it or not, so that any scar tissue can be removed. Most surgeons like to correct the line where they cut you the first time now that your body has had time to adjust and heal. 4. Get your massages after surgery. I was NEVER told about these but these help with the fluid accumulation and cause the fluid to not to harden. I've been told from another surgeon that they are not the most pleasant massages you'll ever have, but you'll want to make sure you have them. Again, I WAS NEVER TOLD ABOUT THIS at the Aesthetic center. The only time I ever met with the Esthetician was to be sold the silagen scar strips. 5. Dr. Erdmann has NO bedside manner. I'm not saying he's rude, it just "feels" like he doesn't care. 6. The nursing staff is great, however, they're not the ones performing the surgery. 7. Do your research!

Terrible experience for my wife. She booked a massage through ClassPass, and the business contacted…read moreher beforehand asking if she could come earlier. She agreed and changed her schedule to accommodate them. When she arrived, she was told the therapist would be male. She politely explained that she was not comfortable receiving a massage from an unfamiliar male therapist and asked whether there was any alternative. The manager was extremely dismissive and rude and made essentially no effort to find a reasonable solution. What bothered us most was not simply the ClassPass policy--it was the way my wife was treated when she expressed a very personal and reasonable boundary. Instead of showing understanding, the manager repeatedly blamed ClassPass and made her feel like she was the problem. For a business offering such a personal service, professionalism, empathy, and respect for a client's comfort should be basic expectations. Based on how this was handled, I cannot recommend this place.

William Rand is a dime of a massage therapist. A true artist. As an added bonus, his personality is…read morean utter delight.

Perfect hair cuts, friendly and knowledgeable staff that are not trying to squeeze you for every…read morelast cent. The de-frizzing lotion they recommended solved my problem without being goopy or too expensive.

I've been going to Moshi Moshi for over 3 years and I'm always happy with my results when I leave…read morethe salon. I don't have one particular stylist because my haircut is pretty simple. I would say it is on the more expensive side but I only go a few times a year and I'm happy to pay a bit more for quality and to support a local business. I appreciate that they keep notes about what I have asked for in the past and what I like. The location in Golden Belt is a bit tucked away but you can always ask the security guard. The studio itself is small and funky. During COVID it was only one client at a time because the studio is so small and they are still keeping with mask requirements which I appreciate. I would say the only downside is that parking has gotten crazy in Golden Belt with so many new businesses moving in that it can be hard to find a spot especially during lunch time. You might consider grabbing a spot on Morning Glory instead of trying to park in the Golden Belt lot.

Amazing! Professional! Comfortable! Glad to find someone who cares about my skin and can teach me…read morethe best way to care for it too.

I'm back with my annual 5 star review update! Nicole is still the absolute best to do it and her…read morekindness and expertise make this experience worth it every single time. I've been coming for years now and it's amazing how minimal the pain is and I truly credit it to Nicole's many years of expertise. The environment is clean and peaceful, she curates a great vibe to relax you for your service. As long as I am in the area Nicole will be my go to for any and all waxing needs.

Got the Cut and Blowdry with Level 1 and had Fernanda as my hairstylist! Overall, really great…read moreexperience. Fernanda took a look at my inspo pics, made suggestions, and did a wonderful job with my haircut. They also have a lot of products for purchase. There's a good amount of parking, which is nice. 10/10 would recommend!

I'm leaving a mixed review because while the haircuts were fantastic and I absolutely loved both…read morethe stylists, the administrative side of this salon was a complete headache. I specifically called to book the March Special, even clarifying this with the receptionist on the phone. Despite that, they booked me for regular haircuts and blow-dry instead. The issues only grew from there: * Pricing Discrepancy: The math on my initial $139 invoice didn't add up ($62 + $67 = $129). * Credit Card Error: The computer system showed one price when I paid, but my credit card was actually charged a different, higher amount. * Retrofitting the Math: When I pointed out the $139 total didn't match the $129 in services, I was sent a new invoice that suddenly included tax to justify the original $139. It felt like they were reverse-engineering the total by adding tax after the fact to make the numbers 'work.' I have never had tax added like that on any hair services. The salon offered to honor the special on a future visit, but since I'm from out of town, that doesn't help resolve the current overcharge. It's a shame because the talent in the chair is top-tier, but the lack of transparency and handling of the mishap were very disappointing. If you go for the great stylists, double-check your booking and your bank statement!"

Kevin was great!! It was super nice and it was so clean. A lot of different colors. Will be coming…read moreback!

I was so excited for my pedicure once I landed in Durham. I called two days in advance and made an…read moreappointment for 5pm on 7/3. I walked in and let them know about my appointment, I saw them check their book and confirm I was on there. She then told me to check in on the kiosk and pick my color. I followed the woman to a pedicure chair where she informed me that I shouldn't sit there and it was for someone else. About two minutes later, a woman walks in and thanks her for squeezing in an appointment. Wow. She tells me to go speak to the manager. He asks can I wait because there are three other people ahead of me, I said no I really couldn't and that's why I made an appointment. Very, very disappointing experience. Why let me check in for my appointment but then don't service me? Why was another woman with an appointment serviced before me? Why was there no real solution offered except wait for an undisclosed amount of time? I thought people were friendlier down south but clearly the businesses are not. 0/10.