Our remodel involved replacing interior doors, windows, adding a sun tunnel to a dark hallway, venting out bathroom fans, removing the textured paint add adding recessed lights in hallway and family room, and replacing flooring in hallway and bedrooms.
John worked with us from the beginning. He gave 2 estimates, one for their labor and non-finish materials. The other is for the finish materials (doors, flooring, windows) which I would purchase directly from suppliers. At first, I was intimidated by the extra work of having to do my own purchasing. In the end I chose to go this route, as it is more transparent. I could choose the materials I wanted. John made the process easy. He sent me links to all the products and comparable choices. This helped me make my decision, because we had some companies come in with a single estimate, and it made me see that they had significant markup, and we wouldn't know if they used cheaper materials.
The work took about 2.5 months. John and his crew listened and accommodated our requests and worked with our schedule. We were living in the house throughout the construction, we have a cat and college kids who were coming home for spring break so their bedrooms had to be finished in time. The crew made sure that work areas were covered, cleaned up/vacuumed especially when the walls were being sanded to remove the old texture. Our old bathroom fans were venting into the attic and we had the work done to vent them outside. While hooking the electrical, I asked Johan, the foreman, to replace our old yellowed switches with the paddle style. He told me that there is new code now to have the lights turn on when someone walks into the bathroom (true, I looked it up!). After I bought the necessary hardware, they installed it as part of the work, no additional fees. I appreciate that they took the time to ensure that we were up to code even though they were not doing a full bathroom remodel and there was not going to be a city inspection for it.
Throughout the whole process, John was involved, made sure that I was aware of issues uncovered and what is the best way to proceed. The crew listened to our feedback. One of the windows being replaced was too close to the wall on one side and we couldn't find a trim that would look good, so I requested a trim-less style. Roberto put a lot of effort into smoothing it out and it turned out beautifully.
One other thing that I appreciate is that they stand by their work. I had business travel immediately after the work was finished, and my son was in college so his room was unused. When he came home a few of weeks later, he noticed that the bedroom door was sticking. I told John about it, he sent someone over and it was fixed in no time.
We had a really great experience with Remodel Masters and will work with them again in the future. read more