Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

Why does this company never answer their phone! This company is a scam. Wise Guys came out in April…read moreto assess the flooring that had to be done on our mother's home, and my husband Keith gave a deposit to someone name Steve J. An appointment was scheduled, however Wise Guys NEVER showed up, and NEVER answers their phone, and Keith had left several messages. Anyone is free to call my husband at 313-804-0018 for further detail. I even called, and miraculously they answered the phone, and I told them my complaint/concern. I told them that my husband will call them within seconds, and when he did they DID NOT answer. I also called back, and again NEVER answered their phone. What type of company never answers their phone on a job in which was gave our deposit?? We are demanding a refund. I have also filed a complaint with the BBB. BAD BUSINESS OVERALL!!

From the owner: Installer direct pricing. Wise Guys Flooring deals hand to hand with local flooring distributors…read morewho carry all the name brand flooring. We come to you to take all the proper measurements and show you all the proper flooring samples that best fits your flooring project.

My basement needed a new flooring before we move in because the old ones were wrapped. I bought…read moreLifeProof vinyl plank from Home Depot and wanted to do it myself. At one point, I realized I wasn't able to finish the project before the move-in date. I only removed the old flooring. I reached out to Frank on Yelp last night, but I wasn't sure if it's a legit business since he is new to Yelp (check them out on Thumbtack). To my surprise, he was responsive and gave a reasonable quote. I agreed to it last night. Frank and Steve came this morning and finished the entire basement by 1pm. They did an excellent job and saved my day. Thank you!

From the owner: We specialize in hardwood, vinyl plank and laminate flooring. read more

BUYER BEWARE RUNYON'S FLOORING AND FURNITURE in MONROE, MI…read more I am proud to say that I grew up in Monroe County. I always urge people to work with small businesses especially when they are local. I have contemplated posting this for a long time, but if sharing helps prevent even 1 person from going through what I did then this post is worth it. It was a truly traumatizing and emotionally draining experience that we went through with Runyon's. This is what you should keep in mind if you choose to do business with them. 1. They were not approved vendors/installers of the product that they had on display. (Runyon's purchased it from another store when we specifically asked if they were approved). 2. They did not follow the manufacture's specifications or complete proper job site preparation. (Resulting in damaged flooring.) 3. They ignored our calls to them for help. (We had an inspection done to figure out the cause of damage). 4. They refused to honor their warranty. (Even after an NWFA inspection indicated they were at fault). 5. We tried to file an insurance claim on their business insurance. They did not carry the correct coverage for "their work." (I hope they corrected this). 6. The engineer report from the insurance company also indicated they were at fault. The claim was denied for lack of coverage. 7. Estimates to tear it out and fix the damage was twice as much as we initially paid. 8. They ignored us again, so we filed a credit card dispute to get our money back. 9. They called us names, screamed at us, told us to "shut up." 10. They called our work and personal phones numerous times. (Once the credit card took the money back from them for failure to resolve the damages). 11. Their threat/solution for us was to "come to rip the floor out and put it into their rental homes" but not to repair it or replace it. (Expecting to still be paid for this work). 12. You may have to take them to court. (Runyon's may threaten that this is your only option). 13. They will leave you with floors that look like the photos attached.... This is what we went through with them, in our new home, when I was pregnant. They didn't care about us until the money was taken back from them for failure to correct the issue. Once they did not have the money for their work, they took a very aggressive approach. I have photos, reports, and recordings to prove all the above statements, but I do not feel it is necessary to post currently. Some people may have had a good experience with them. Certain members of their staff are helpful/nice. The OWNERS were the people taking this approach. Overall, thinking about how they treated us and potentially other people in the future makes me sick. *Owner never paid the money owed from small claims court. Had to take additional action... still an ongoing and unresolved issue for nearly a year.

I have been a loyal customer of Runyon's for well over 10years, I have them install carpet and…read moreflooring in my first house. When I purchased my new home Tony worked with me told him my budget,and I couldn't be more happy with the results. I purchased almost 1400 square of new flooring. New furniture his staff was courteous and very efficient. They delivered everything put everything together. They beat all other big chains stores prices by a lot. I highly recommend them. Thankyou Once again Tony you and your staff knocked it out of the park once again.

Excellent work, quick responses, fast turn around, reasonable prices…read more Imed responded to all my texts right away. His team did an excellent job laying our cork floor. Reasonably priced. Thank you!

Constant emails after multiple "unsubscribe" ! Poor business practices, stay away from!read more

Actually, I was looking for the flooring company my friend told me about. But to my surprise I met,…read moreMr. Gary Way he is very professional and knowledgeable about flooring. The quality of there products they supply are just what I was looking for. He allowed me to take some flooring panels with me to see what looked best in my home. And I was able to find what color paint would go well with the flooring. My experience was professional from beginning to end. Gary worked around my schedule. That meant a lot to me! Thank you, Gary and crew!

These guys were awesome, easy, and quick to work with for tearing out and installing new carpet!…read moreThey offered me a great price and did a great job! I would use Floor 4 Life again and recommend them

We greatly recommend JKL flooring to anyone. When we moved a few years ago, they did all the floors…read morein our house except the bathroom. They did an excellent job and were very courteous and thorough. Later we decided we wanted to change our floor and did not know they did tiling so I had someone else do it. We were very disappointed in the job that was done and happened to ask Tye at JKL flooring, what he could do about it. He sent Shaun Mahoney to our house to take care of it. He was very timely neat and very efficient. He dug out all the grout between our tiny tiles and acid wash the floor and re-grouted it. It looks absolutely marvelous. We are so happy with it. I would highly recommend JKL flooring to anyone and we have.

Just had the carpet replaced in three rooms and a staircase. Couldn't be happier with the carpet…read moreand the service I received. I would not hesitate to use JKL again.

Brothers flooring is the worse company ever. One whole day just to do a 9x12 bedroom. Messed up my…read moremoulding and refused to fix it. Every company I called said one day for my two bedrooms, small hallway and small living room dining area. Bungalow house. Kids weren't interested in working at all. Lousy job. And non professional for sure.

My nightmare started December 28 th I hired brothers hardwood to install and finish hardwood…read morefloors, and an oak stairway. He stated this would take 10 days to complete, He stated that his tools would retain 95% of the dust and will vacuum the walls when he done. "This was a lie!!! We left our house because he said we could not walk on the floors. We got a call that he was done and return home late. The next morning I went down the stairs and fell down 15 steps because the steps were pitched downward NOT level. The trim on the stairway was horrible and several spindle was not attached. The house was filled with dust, my floors in the bathroom and foyer were a mess because he didn't clean before stain and finish it was like sandpaper. My walls were damaged all over the place where they were swinging the wood around hitting the walls. I called him only to find out he was on vacation in Florida but said he would fix it as soon as he got home. So for 11 days my wife and I lived in one bedroom unable to cook because everything was removed for the work to get done. I myself began to repair the walls and clean everywhere. He returned 11 days later, ripped out the stairs and started all over. Again we had to leave. When we returned I was shocked everything was much more horrible. The stairs had big gaps on every step and he tried to fill them with putty. The house was again filled with dust. Again my walls were damaged. Again he ripped out the stairs and this time I stood by his side until he had did a job that I could live with only to GET THIS GUY OUT OF MY HOUSE after two months. He does not take pride in his work only hurries to get the job done and get his money. He did not clean except to sweep up and dumped the saw dust on my sidewalk in front of my house. I again had to fix all the walls. My carpet is ruined because he cut it back to far at the top of my stairs that it cannot be fixed . 13,000 dollars and 61 days later my floors are blotchy my stairs look like a kid did them. Only to get a sorry. He can talk the talk but not walk the walk. """BE WARNED""""I have 72 pictures of the horrible job he did. He does not show up at all or gets there after 10 am March 1 st No pride in what he is doing. I told him should not bid anymore jobs because he is not good at it. I threw him out.

Most professional and kind people. Did fantastic work. 10 out of 10 would definitely recommend.read more

He now has a judgement against him for 51,304 and everyday the cost goes up for interest. He…read morecancelled his llc after screwing up my job and many others who reached out. He does not properly do any job be careful. And after making posts about it he threatened to sue me claiming I signed him up for multiple sites that I didn't. So until my lawsuit was completed I took them down but he is a hack not a professional

Wonderful family owned and operated company! They are always on time, happy to help, great to work…read morewith and have an amazing level of craftsmanship. Would recommend to everyone and anyone for any home renovation needs.

Our experience with this contractor was very disappointing. After the project, we found nearly an…read moreinch of dust in the bathroom cabinets and on the window screens. There was a heavy layer of dust throughout the attached bedroom. Personal items--including jewelry, books, the TV, and bedding, etc. --were all covered. No protective coverings were placed on the stairs to the third floor bathroom, and both the contractor and his crew consistently walked through our home with their boots on. We now need to hire a professional company to clean the vents. We also encountered several unexpected additional charges throughout the project. While the workmanship itself was acceptable (a B), the lack of cleanliness and care for our home was extremely concerning (a D-). At the completion of the job the contractor also left two buckets of watery grout in our garage for us to dispose of. This reflects our experience and is offered to help others make an informed decision."*