RMR has a great concept and, for what is seen externally, execution is managed well. However, what is managed internally, not so much. I am one of many who left this organization because of the extreme chaos due to lack of training, poor people skills of management (belittling of staff, esp. agency staff), lack of any type of positive communication, exposure to a constant negative environment, and many more similar circumstances. While there are some positive notes (staff outside of Customer Service are generally quite friendly and helpful), the constant negativity of the CS management and one "senior employee" is enough to keep RMR on a constant hunt for people who are desperate (for lack of a better word) enough to put up with such a hostile environment - at least until people like me just can't take it anymore. Too much turn over in staff = "everyone can't be wrong". Wake up, RMR...times have changed and people just won't take being talked to like "you know what" anymore. Remember "Do Unto Others" ??? Just sayin'........ read more