My experience with the moving company started good, Cameron showed on time and the quote he gave me was good. As I have move often we usually pack most of our things and leave the big items for the movers, to wrap(couch, refrigerator, washer/dryer)My husband even disassembled our beds and move our furniture down stairs so that all it was to be move was down already. We had only the washer and drier up in the laundry room by the time the movers came. They come on the day of our move and started to move things in the truck, we even feed them pizza for lunch that day. When our furniture arrived to our moving destination I was here on the other end, my husband stayed at our old house since we move up state and he had work there still. As our furniture arrived we helped Cameron and the other guy to unload, Marisa, Cameron partner was here too. Me and the kids helped them unload a few items we again shared our pizza lunch with them. As I directed Cameron on we're to put my antique sewing machine I notice the one leg was complete off. I began to notice refrigerator was scratched and had indentations were the security belt is placed. Eventually all our things got unload and piled up in our kitchen, by know I have already scope our items and notice my washer was indented on the top, and a nob was not attach to the dryer. By the way the washing machine was purchased new in February 2014 and there was no damage before. Our dryers is gas and I do not know if there is damage, other items were damage and by the time It was done I had
Told Cameron and Marisa of the damage. Their reply was "Oh!!!" I ask if they had insurance, and Marisa told me it was 250 deduct. Left it at that and told them my husband would keep in contact with them. Here is what transpired from that: (copy of their email to us)
From: Stephen S
Sent: Friday, July 15, 2016 1:38 AM
To: Marisa Thrasher
Subject: Re: Dryer top cost
Marisa
We appreciate that you wrote back.
In life, we all take risks regarding who to trust and who not to trust. In our case, we trusted you and your husband to move our things up to Northern California. This was our decision and we are now living with the consequences of our choice.
There were a number of things broken or cosmetically damaged in the move. We will live with a scratched refrigerator; we have repaired the broken leg on a table and have found a solution for the scratch on the mirror. The damaged to the dryer was so bad though that the top and panel need replacing. Your husband will know that this was in good shape when he picked it up and badly damaged upon arrival. This was something that my wife immediately brought to your attention at the time that everything was brought in the house.
We did not bring a professional out to look at it because just to bring him or her out is $99 (I.e. service call). This was done out of consideration to you. We assumed that because this was your mistake you would do the right thing and pay for the damage. We are more than glad to bring out a professional to fix this but a conservative estimate for this will be around $325 (inspection, parts and service).
We would really like to see your business do well. The course of action that are choosing to take with us though will eventually hurt your business. A company's reputation is its most valued asset.
Warmly
Steve
On Jul 14, 2016, at 5:03 PM, "Marisa Thrasher" reliancemovingoffice@gmail.com wrote:
Steve,
We respectfully regret to inform you that we can not agree to cover the cost of your dryer repair for the following reasons- First, we do not have documentation or comprehensive knowledge of the condition or value of the appliance at the time of the move. Second, and most importantly, it appears that you did not employ a professional to properly disassemble and inspect the appliance, as you have not provided documentation from a professional repair company. In fact, there is a child holding the various disassembled dryer parts in the pictures you provided. We were initially told that you would ask an appliance repair company to come out, inspect a dent, and provide a quote for repair costs for that dent in the top (cover) part of the appliance. We agreed to discuss the issue after that took place. This is not what occurred and there is absolutely no way to discern what damage may have been caused by the work of a non-professional. Finally, we do not open insurance claims for damages totaling less than $150, even if we were to accept liability, which we are not willing to do.
It is unfortunate that the top of your dryer was damaged at some point in the process of your move but without full knowledge of the original condition or value read more