Five stars is not enough! Action movers are my crisis heroes! I hired them to help me with my…read moreincredibly unorganized, last-minute, chaotic move, and they swept in and helped with no judgment and all smiles. Professional, friendly, attention to all the details and care, in the estimated time that they quoted me. They are everything that you expect and so much more. In stressful situations, I cope with comedy, and they rolled with all my jokes and punches! with there and incredible work ethic and awesome personalities, I will be hiring them for every future move! -Ru

Chris and company were extremely professional and conscientious and careful. Moved from Reno to…read moreEagle ID. I was concerned about hiring a moving company until I met with Chris. Hope I never have to move again but if I do I know who to call

I've generally had ok experiences with movers but a few bad apples give the rest a bad name (ahem,…read moreit rhymes with shmironman) . I wish all movers were like Cameron and Eric from Reliance. A few of the many things I appreciated...They were polite, and very professional. If they didn't know where something went, they asked. I know it sounds simple but a lot of movers don't do that. They did not mess around either. They were working at full speed all day. They were also extra careful with wrapping my baby's things so they would stay clean. I had my infant son and my dad was helping me with unpacking and organizing and they frequently asked if either of us needed help. My dad, who had never used movers and thought it was ridiculous that I was hiring people for something we could do ourselves, said "wow!! That was totally worth it!" I will use them for my next move without hesitation and whole-heartedly recommend their services.

We hired Reliance Moving to help us move the end of April 2019. They must have overbooked that day,…read morebut chose to do our move anyways. We requested 3 guys and they sent 2, neither of which knew what they were doing. They were slow, one of the guys took at least 5 breaks that totaled over an hour. The guy who took all of the breaks complained multiple times that things were "too heavy". The truck was only about 2/3 full when they told me it was a full load. Instead of using dolly's to move stacks of boxes into the truck they carried one at a time regardless of its size or weight. We have moved 7 times in the past ten years and have hired moving companies every time. In our previous move we moved from Boise to Meridian and hired a company that sent 2 guys who moved all our things in one load in under 3 hours. It took the guys from Reliance Moving 2 loads and almost 7 hours to move the fewer items to our new house that was less than a mile away from the old one. They also damaged our wood floors by dragging a piano across them instead of using dolly's. When my wife pointed our the damage the guy blamed her and said she should have "put plastic over the floor". I called and messaged the company about the damage and never received a response. At the end of the move they tried to charge me more than was agreed upon and couldn't provide me with and invoice. It was clear that these guys were not Reliance Moving's "A-team" and I'm guessing they weren't even employees, but guys they hired for the day to help out because they were overbooked. If you're going to portray yourself as a professional moving company you need to employ professional movers and deliver the service that you advertise on your website.

After planning for a job for 12 days, Julian showed to the job just to say he couldn't do it. He…read moreseemed proud of himself for being there, although by himself and in a car, not a moving truck. He obviously had no intention of completing a moving job, but showed up to put on a show of a business owner taking responsibility. He said someone on his moving team had a family emergency. But the verbiage used the day of the move, leads me to believe there was no emergency, but instead he doesn't know how to run a business and wasn't prepared. When being questioned on the issues at hand, he was very condescending and rude. If you hire him, good luck actually getting him to do the job. To be sure, hire a backup moving company to actually do the job.

Julien and his team were extremely friendly, flexible, and efficient! We called the night before…read moreour move and they were more than willing to accommodate and unpack our truck without any issues. Would definitely recommend giving them a call if you are looking to move to or from the Treasure Valley area!

This company is great! We scheduled them for a move last Friday. They showed up on time. Got things…read moredone very efficiently. These guys were Courteous and polite. Highly recommend!

We hired them to help us move to our new home down the street in Star. They were awesome and…read morearrived right on time. The two gentlemen were personable and easy to chat with while they moved our belongings and wife and I packed up the loose items. There were no dings or scrapes on any of our stuff or either of the houses. One of the best moving experiences I've had as a 20+ years lifelong renter. Their pricing is extremely reasonable as well. Next time we move, we'll be calling Delicate Touch. Jimmy and Richie are AWESOME!

We have a large sectional couch with 4 recliners that needed to be re-configured and these 2 men…read morewere very professional, on time and fast in providing the service. The recliners are all connected with wires and plugs and of course they need to be lifted, it requires muscle which my husband and I do not have. They re-configured and repositioned the couch in a jiffy. This service was wonderful! Thank you, DANIEL AND JOSEPH.

A very professional service. Truly, white glove service. Jesus and Issac were careful with the…read morenew furniture and protecting my floors and woodwork at the same time. I was used to delivery fees being waived with many stores, but I will gladly pay for delivery with them again after getting such good service.

I would not recommend this company at all. The movers showed up on time and seemed friendly…read moreenough, but that is about the only good thing I have to say. They seemed inexperienced and there were many problems: 1) I asked for 4 movers and 2 trucks for the whole day. After 3 hours, the two most energetic and careful guys left on another job! They came back 3 hours later and helped the other two guys finish. If I would have had all 4 movers the whole day, I think the performance would have been better. The two movers who were here all day NEVER took a break or ate lunch! It's no wonder they got sloppy, especially towards the end as they were trying to finish and go home. 2) The movers unloaded the truck full of boxes BEFORE they unloaded the furniture. Who does that? Since there were boxes in the way, some of the furniture didn't get placed where it should have been. And they didn't keep all the pieces of the bed together, so we couldn't put our bed together for a week afterwards until we found the missing piece in the garage. 3) They stacked big boxes on top of little ones. 4) They had to open the door of the refrigerator to get it through the narrow doorway, and they broke off the lower rack on the door. We've never found it so I suspect they threw it away. They also broke my bird bath. It was intact and fine in the storage unit but when we checked in on the patio (to add water), the top was on the ground and the base was beside it. The concrete was broken and unable to be fixed. 5) There are multiple dings, scratches, and dents on our walls. They were not careful with furniture, seeming more concerned with speed than being careful. 6) Even though boxes were labeled, we found boxes misplaced throughout the house. Boxes that should have been in the basement were placed in the garage and vice versa. Many boxes were placed with the labels facing the walls, so we had to move stacks of boxes to even see what the box contained and to figure out which room the box was supposed to have been placed in. 7) They obviously got in a hurry at the end and haphazardly threw the remaining items in the garage. There was no rhyme or reason to the placement of items; it was clear they simply dropped items wherever there was space available and without regard as to which room the item was supposed to be in. I left a message requesting that the owner Dan call back to discuss the poor performance and broken refrigerator door. He never did. Although this company had a lower hourly rate than some of the other moving companies I called, I would rather have paid $10 more per hour for better quality service. You really do get what you pay for. You'd be better off paying minimum wage to a couple of high school students and treating them to a pizza than hiring this company.

Dan and his helper moved furniture for me and then moved boxes and took them to my storage, they…read moredid a great job and were very careful as to not scratch my walls or furniture very efficient . I would definitely use these guys again

Terrible experience. They texted me saying they were on the way and already "on the clock," but…read morenever showed up. I waited and tried calling back multiple times -- no one answered. No show, no call, and no follow-up. Moving is already stressful, and shouldn't have to deal with such unprofessional and unreliable service.

Thought I had found the most wonderful mover! Come moving day they were a complete no call no…read moreshow! No communication what so ever! Very unprofessional! I texted and called with no response whatsoever! Needless to say I was in tears!!!

There's no sugarcoating it. The process of moving is awful. But the team at Merchants Moving was…read moreterrific! Every interaction--from getting a quote from Justin, to generous help from the office staff borrowing boxes, and the extraordinary service on moving day from Jerry and Carrie. It was a hot July day, and they had to move my mom out of a third story apartment without an elevator. Jerry was so kind, patient, and helpful. What could've been a really stressful day, went really smooth. I am overjoyed with the service from Merchants! Not that I'm ready to move again soon, but if you are, definitely work with this team! Factoid: they have been providing moving services in Boise since 1944.

What a top notch experience we had when our interior designer had a team from Merchants come to our…read morehome to reposition a heavy area rug and move around furniture too heavy for my husband to do on his own and with me as worthless in that work given I have multiple sclerosis and the ship has sailed for me being able to lift and carry furniture. The two Merchants employees, Dan and Christian, were on time, early even, for the appointment, friendly and professional and clearly "spoke designer" for how they moved things about with her recommendations and directions. They accomplished in roughly 90 minutes what would have been impossible for us in any time frame. They worked efficiently and carefully and that they were such nice men was a bonus too. We've moved 14 times in 42 years so the odds are good that we'll move again. In all those moves the only bad experience we had was with the moving company in Boise, a national brand competitor of Merchants (which is affiliated with national brand Atlas), that did a woeful and careless job and damaged furniture to the tune over a thousand dollars in repairs moving us into a rental and then a year later out of the rental into our new home just five miles away. Based on our experience with Christian and Dan for the work they did for us and our designer last week, when our next move comes up we will use Merchants.